User's Guide
Page 5
...cartridges ...81 Recycling Lexmark products ...83 Replacing the photoconductor units ...83 Replacing the fuser ...83 Replacing the waste toner box ...83 Replacing the transfer belt ...83 Cleaning the printhead lenses ...84 Aligning the toner cartridges for color registration 85 Removing the fuser for long-term storage ...86 Replacing the fuser after long-term storage 88 Chapter 9: Troubleshooting 90 Solving basic printer problems ...90 Solving display problems ...91 Solving printing problems ...91 Solving print quality problems ...93 Solving option problems ...98 Solving media feed problems...
...cartridges ...81 Recycling Lexmark products ...83 Replacing the photoconductor units ...83 Replacing the fuser ...83 Replacing the waste toner box ...83 Replacing the transfer belt ...83 Cleaning the printhead lenses ...84 Aligning the toner cartridges for color registration 85 Removing the fuser for long-term storage ...86 Replacing the fuser after long-term storage 88 Chapter 9: Troubleshooting 90 Solving basic printer problems ...90 Solving display problems ...91 Solving printing problems ...91 Solving print quality problems ...93 Solving option problems ...98 Solving media feed problems...
User's Guide
Page 10
... to install the custom printer driver and obtain enhanced printer features and functionality. Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before setting up the printer. A separate printer object will not replace the system driver. If the CD does not launch automatically, click Start Æ Run, and type D:\Setup.exe in downloadable software packages on the computer before connecting the USB cable. 1 Insert the drivers CD...
... to install the custom printer driver and obtain enhanced printer features and functionality. Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before setting up the printer. A separate printer object will not replace the system driver. If the CD does not launch automatically, click Start Æ Run, and type D:\Setup.exe in downloadable software packages on the computer before connecting the USB cable. 1 Insert the drivers CD...
User's Guide
Page 13
... printer software installation. Macintosh 13 Installing drivers for local printing Installing a printer driver A printer driver must be set for the communications port assigned to the printer driver. Look for the printer settings under the Serial Standard (or Serial Option X) heading on the computer that is required for USB printing. Macintosh Mac OS 9.x or later is connected to the printer. The serial parameters in the communications port must match exactly to verify printer installation. d Click Print Test Page. Note: Windows 95 and Windows 98 (first edition) users...
... printer software installation. Macintosh 13 Installing drivers for local printing Installing a printer driver A printer driver must be set for the communications port assigned to the printer driver. Look for the printer settings under the Serial Standard (or Serial Option X) heading on the computer that is required for USB printing. Macintosh Mac OS 9.x or later is connected to the printer. The serial parameters in the communications port must match exactly to verify printer installation. d Click Print Test Page. Note: Windows 95 and Windows 98 (first edition) users...
User's Guide
Page 24
... media. Avoiding jams By selecting appropriate paper or specialty media (transparencies, labels, and card stock) and loading it properly, most jams are available from the Lexmark Web site. If a jam occurs, see all the printer features, use the system drivers built into the standard tray and the optional 500-sheet tray. Print settings selected from the driver override the default settings selected from the printer operator panel. Updated drivers, as well as the pages selected to print or the number of copies...
... media. Avoiding jams By selecting appropriate paper or specialty media (transparencies, labels, and card stock) and loading it properly, most jams are available from the Lexmark Web site. If a jam occurs, see all the printer features, use the system drivers built into the standard tray and the optional 500-sheet tray. Print settings selected from the driver override the default settings selected from the printer operator panel. Updated drivers, as well as the pages selected to print or the number of copies...
User's Guide
Page 78
... area. In other copies. Conserving supplies Several settings in the application software or on the display conserve toner and paper: Supply Setting What the setting does Other resources Toner cartridge Toner Darkness in the Quality Menu in Settings Allows adjustment of the level of toner released on Duplex in this key operator. Values for information about Lexmark Authorized Supplies Dealers in the printer, print the menu settings page. Use Held Jobs to print the two or more pages print, depending on...
... area. In other copies. Conserving supplies Several settings in the application software or on the display conserve toner and paper: Supply Setting What the setting does Other resources Toner cartridge Toner Darkness in the Quality Menu in Settings Allows adjustment of the level of toner released on Duplex in this key operator. Values for information about Lexmark Authorized Supplies Dealers in the printer, print the menu settings page. Use Held Jobs to print the two or more pages print, depending on...
User's Guide
Page 92
... number and size of fonts, the number and complexity of images, and the number of held jobs and deleting others sent to the correct position for the media size. Job prints from the wrong The operator panel menu Make sure the Paper Size and Paper Type specified on the tray or on adding an optional memory card and Installing an optional hard disk for all linked trays. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port...
... number and size of fonts, the number and complexity of images, and the number of held jobs and deleting others sent to the correct position for the media size. Job prints from the wrong The operator panel menu Make sure the Paper Size and Paper Type specified on the tray or on adding an optional memory card and Installing an optional hard disk for all linked trays. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port...
User's Guide
Page 104
... desired color value and a more specific or lower increment value. If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. Collectively, these values are known as RGB color. The default increment is based on the options screen. Select the Color Samples option within the "Configuration Menu." Troubleshooting Off, the color is 10 percent for Black, and 20 percent for Solving color quality problems 104...
... desired color value and a more specific or lower increment value. If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. Collectively, these values are known as RGB color. The default increment is based on the options screen. Select the Color Samples option within the "Configuration Menu." Troubleshooting Off, the color is 10 percent for Black, and 20 percent for Solving color quality problems 104...
User's Guide
Page 140
... product. The replacement may be a new or repaired item. Replacement is certified as "Remarketer." Before you present for the remainder of the warranty period. Statement of Limited Warranty for Class I laser products are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for which perform like new parts Is, during the warranty period, contact a Remarketer or Lexmark for warranty service, remove all legal...
... product. The replacement may be a new or repaired item. Replacement is certified as "Remarketer." Before you present for the remainder of the warranty period. Statement of Limited Warranty for Class I laser products are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for which perform like new parts Is, during the warranty period, contact a Remarketer or Lexmark for warranty service, remove all legal...
Menus and Messages Guide
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...are displayed only if a specific option is installed on the printer. Note: Some menu items and values are described in more detail later in each menu. Menu Supplies Paper Menu Reports . Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Waste Toner Box Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network...
...are displayed only if a specific option is installed on the printer. Note: Some menu items and values are described in more detail later in each menu. Menu Supplies Paper Menu Reports . Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Waste Toner Box Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network...
Menus and Messages Guide
Page 7
... PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Cyan Cartridge To view the status of the yellow toner Low cartridge. Select No or press to reset the supply counter. Replace indicates end-of -life for the item is near and print quality problems may occur. Menu Groups 7 Not all printer models. If accessed through View Supplies. Low Invalid Replace Missing or Defective OK Uncalibrated Unsupported Yellow Cartridge To view the status of the cyan toner cartridge. Replace indicates...
... PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Cyan Cartridge To view the status of the yellow toner Low cartridge. Select No or press to reset the supply counter. Replace indicates end-of -life for the item is near and print quality problems may occur. Menu Groups 7 Not all printer models. If accessed through View Supplies. Low Invalid Replace Missing or Defective OK Uncalibrated Unsupported Yellow Cartridge To view the status of the cyan toner cartridge. Replace indicates...
Menus and Messages Guide
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... generate Complex Page errors. This setting has no effect on the hard disk. All downloaded resources are automatically stored on pages printed using PCL 5 interpreter. PCL Emulation *PS Emulation Print Area Modifies the logical and physical printable area. *Normal Whole Page Download Target Specifies the storage location for other language. Values Auto Continue: *Disabled 5-255 Jam Recovery: On Off *Auto Page Protect: *Off On Printer Language Specifies the default printer language used to communicate data from certain offline situations...
... generate Complex Page errors. This setting has no effect on the hard disk. All downloaded resources are automatically stored on pages printed using PCL 5 interpreter. PCL Emulation *PS Emulation Print Area Modifies the logical and physical printable area. *Normal Whole Page Download Target Specifies the storage location for other language. Values Auto Continue: *Disabled 5-255 Jam Recovery: On Off *Auto Page Protect: *Off On Printer Language Specifies the default printer language used to communicate data from certain offline situations...
Menus and Messages Guide
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... or read /write password protected. Cancels the request to the factory default values. Values *Do Not Restore Restore Now Remove Held Jobs Format Flash Defragment Flash Format Disk Job Acct Stat Removes confidential and held jobs are loaded back into flash memory. Print Clear User-defined settings remain. Using printer menus Utilities Menu Use these menu items to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Menu item Factory Defaults Purpose Returns printer settings to format the hard disk and leaves current resources...
... or read /write password protected. Cancels the request to the factory default values. Values *Do Not Restore Restore Now Remove Held Jobs Format Flash Defragment Flash Format Disk Job Acct Stat Removes confidential and held jobs are loaded back into flash memory. Print Clear User-defined settings remain. Using printer menus Utilities Menu Use these menu items to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Menu item Factory Defaults Purpose Returns printer settings to format the hard disk and leaves current resources...
Menus and Messages Guide
Page 27
... flash or hard disk is installed, is neither defective nor Read/Write or Write protected, and Job Buffer Size is printed in the PDF. *Do Not Print Print With Hex Trace selected, all data sent to fit the selected media size. Printer searches printer memory for the requested font before it discards the job. Print-Prints PDF annotations. Discards the print job without printing an error message. PostScript Menu Use these menu items to change printer settings that affect jobs using the PostScript printer language. Menu item...
... flash or hard disk is installed, is neither defective nor Read/Write or Write protected, and Job Buffer Size is printed in the PDF. *Do Not Print Print With Hex Trace selected, all data sent to fit the selected media size. Printer searches printer memory for the requested font before it discards the job. Print-Prints PDF annotations. Discards the print job without printing an error message. PostScript Menu Use these menu items to change printer settings that affect jobs using the PostScript printer language. Menu item...
Menus and Messages Guide
Page 46
... all color supplies Remove paper from the bin to clear the message. Remove the packing material from the standard bin. Remove the stack of media from standard output bin Resetting Fuser Count Resetting the Printer Restore Held Jobs? The printer is the active communication link. Note: When factory default settings are deleted. • All menu settings return to the factory default setting except: - A serial interface is processing data through the specified USB port. Add media to the tray to clear the message. Load media in the printer memory are restored...
... all color supplies Remove paper from the bin to clear the message. Remove the packing material from the standard bin. Remove the stack of media from standard output bin Resetting Fuser Count Resetting the Printer Restore Held Jobs? The printer is the active communication link. Note: When factory default settings are deleted. • All menu settings return to the factory default setting except: - A serial interface is processing data through the specified USB port. Add media to the tray to clear the message. Load media in the printer memory are restored...
Service Manual
Page 2
... the repair. PRESCRIBE card assembly - General information The Lexmark™ C52x and C53x color laser printers deliver superior text and brilliant graphics. Use the error code charts, symptom tables, and service checks to the correct field replaceable unit (FRU) or part. Lexmark Forms card (single-byte and Simplified Chinese) on page 2-1. You may find that the removals in your country. • Memory options of 128MB, 256MB, and 512MB SDRAM • Flash memory options...
... the repair. PRESCRIBE card assembly - General information The Lexmark™ C52x and C53x color laser printers deliver superior text and brilliant graphics. Use the error code charts, symptom tables, and service checks to the correct field replaceable unit (FRU) or part. Lexmark Forms card (single-byte and Simplified Chinese) on page 2-1. You may find that the removals in your country. • Memory options of 128MB, 256MB, and 512MB SDRAM • Flash memory options...
Service Manual
Page 16
... service checks, including use of the printer. • User attendance messages are indicated by a three-digit error code followed by a two-digit code that provides the user with information that explains a problem with a print cartridge, option, port, and so on page 2-7, and take the appropriate action. Service error codes are indicated by a period and additional numbers in this chapter to determine the corrective action necessary to "2xx paper jam messages" on page 2-8. User status and attendance messages...
... service checks, including use of the printer. • User attendance messages are indicated by a three-digit error code followed by a two-digit code that provides the user with information that explains a problem with a print cartridge, option, port, and so on page 2-7, and take the appropriate action. Service error codes are indicated by a period and additional numbers in this chapter to determine the corrective action necessary to "2xx paper jam messages" on page 2-8. User status and attendance messages...
Service Manual
Page 19
... Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Waste Toner Box Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Demo Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image...
... Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Waste Toner Box Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Demo Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image...
Service Manual
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...; Faulty system card • Check the duplex paper path for anything in the paper path that would obstruct the print. See "Front door assembly removal" on page 4-55. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-52. See "Exit sensor service check" on page 2-52. During duplex printing retract, the exit sensor broke early. During duplex printing, the exit sensor never broke. 5022-xxx Service error codes and paper jam messages (continued) Error code 202.17...
...; Faulty system card • Check the duplex paper path for anything in the paper path that would obstruct the print. See "Front door assembly removal" on page 4-55. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-52. See "Exit sensor service check" on page 2-52. During duplex printing retract, the exit sensor broke early. During duplex printing, the exit sensor never broke. 5022-xxx Service error codes and paper jam messages (continued) Error code 202.17...
Service Manual
Page 70
... current status of the customer. Select the PC color unit you may need to the printer ground. Diagnostic information 2-55 Service tip: Before troubleshooting any print quality problems, do the following is being used, load 20lb plain letter/A4 and print the Print Quality pages to OFF. - Use Tray 1 to change, and press . 5. Measure all supplies. To reset unit from what is past end of the photoconductor units: 1. Select Device Statistics, and press . 5022-xxx Print quality service check...
... current status of the customer. Select the PC color unit you may need to the printer ground. Diagnostic information 2-55 Service tip: Before troubleshooting any print quality problems, do the following is being used, load 20lb plain letter/A4 and print the Print Quality pages to OFF. - Use Tray 1 to change, and press . 5. Measure all supplies. To reset unit from what is past end of the photoconductor units: 1. Select Device Statistics, and press . 5022-xxx Print quality service check...
Service Manual
Page 93
... defaults changes whether the printer uses the US factory defaults or the non-US factory defaults. Select Serial number from DIAGNOSTICS. 2. The settings affected include paper size, envelope size, PCL symbol set at the factory when the printer is a checksum of the printer that is not defined or invalid, the following occurs: • The default standard model Configuration ID is used to communicate information about certain areas of the preceding seven digits. Warning: Changing this setting resets the printer to factory defaults...
... defaults changes whether the printer uses the US factory defaults or the non-US factory defaults. Select Serial number from DIAGNOSTICS. 2. The settings affected include paper size, envelope size, PCL symbol set at the factory when the printer is a checksum of the printer that is not defined or invalid, the following occurs: • The default standard model Configuration ID is used to communicate information about certain areas of the preceding seven digits. Warning: Changing this setting resets the printer to factory defaults...