User's Reference
Page 26
...print side on the Lexmark Web site at www.lexmark.com/publications. For detailed information about media characteristics, refer to load it in the standard tray (250-sheet letter size tray), the optional 250-sheet legal size tray, and the optional tray which is part ...correct media for laser printers. 3 Media specifications Media is acceptable for your printer helps you avoid printing problems. The following paper characteristics affect print quality and reliability. Your printer provides high quality printing on the Lexmark Web site at www.lexmark.com/publications. Always print...
...print side on the Lexmark Web site at www.lexmark.com/publications. For detailed information about media characteristics, refer to load it in the standard tray (250-sheet letter size tray), the optional 250-sheet legal size tray, and the optional tray which is part ...correct media for laser printers. 3 Media specifications Media is acceptable for your printer helps you avoid printing problems. The following paper characteristics affect print quality and reliability. Your printer provides high quality printing on the Lexmark Web site at www.lexmark.com/publications. Always print...
User's Reference
Page 27
...of paper directly affects print quality. Grain direction Grain refers to the alignment of the paper fibers in the trays, can contribute to paper curling prior to printing and can cause feeding problems. Smoothness The degree of smoothness of paper. For 60 to 90 g/m2 (16 to 24 lb bond)... the length of the paper, or grain short, running the width of media to curve at its performance. Media specifications Weight The printer can cause paper feeding problems. Smoothness needs to be stiff enough to feed properly, causing jams. For best performance, use it. Excessive curl can cause paper ...
...of paper directly affects print quality. Grain direction Grain refers to the alignment of the paper fibers in the trays, can contribute to paper curling prior to printing and can cause feeding problems. Smoothness The degree of smoothness of paper. For 60 to 90 g/m2 (16 to 24 lb bond)... the length of the paper, or grain short, running the width of media to curve at its performance. Media specifications Weight The printer can cause paper feeding problems. Smoothness needs to be stiff enough to feed properly, causing jams. For best performance, use it. Excessive curl can cause paper ...
User's Reference
Page 30
...tray Letterhead goes toward the rear of the tray Printed letterhead facedown Letterhead goes toward the front of 170°C (338°F) without melting, discoloring, Media guidelines 30 Use the following table for laser printers. Lexmark recommends Lexmark Part Number 12A5940 letter size transparency and Lexmark.... (See Paper Type for laser printers. The Paper Type setting should be able to withstand these temperatures without melting, discoloring, offsetting or releasing hazardous emissions. • To prevent print quality problems, avoid getting fingerprints on letterhead.
...tray Letterhead goes toward the rear of the tray Printed letterhead facedown Letterhead goes toward the front of 170°C (338°F) without melting, discoloring, Media guidelines 30 Use the following table for laser printers. Lexmark recommends Lexmark Part Number 12A5940 letter size transparency and Lexmark.... (See Paper Type for laser printers. The Paper Type setting should be able to withstand these temperatures without melting, discoloring, offsetting or releasing hazardous emissions. • To prevent print quality problems, avoid getting fingerprints on letterhead.
User's Reference
Page 82
... cable, or the cable is not connected properly. Solving display problems 82 Verify that you have no effect. Make sure you selected the printer driver associated with the C510. or is empty. Disable the settings in the tray. Action Turn the printer off and contact the Lexmark Customer Support Center at 1-859232-3000 or http://support...
... cable, or the cable is not connected properly. Solving display problems 82 Verify that you have no effect. Make sure you selected the printer driver associated with the C510. or is empty. Disable the settings in the tray. Action Turn the printer off and contact the Lexmark Customer Support Center at 1-859232-3000 or http://support...
User's Reference
Page 83
...Incorrect characters You are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for all linked trays. The printer is set to On. Tray linking does not Tray linking is too complex. configured properly. Troubleshooting Symptom Cause Solution Held jobs ...the number and complexity of images, and the number of the job may print.) Delete the job. Page Protect is in the tray. Solving printing problems 83 Press Menu until you see Setup Menu, and then press Select. If you are using a parallel interface, make sure you...
...Incorrect characters You are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for all linked trays. The printer is set to On. Tray linking does not Tray linking is too complex. configured properly. Troubleshooting Symptom Cause Solution Held jobs ...the number and complexity of images, and the number of the job may print.) Delete the job. Page Protect is in the tray. Solving printing problems 83 Press Menu until you see Setup Menu, and then press Select. If you are using a parallel interface, make sure you...
User's Reference
Page 85
... causing the line. See Cleaning the printhead lens. If paper is smeared before fusing to right) or has been superimposed over another tray. If you see in front of the appropriate area (top to bottom or left to the paper. Replace the color toner cartridge ...causing the streaks. Clean any spilled toner you still have the problem, replace the fuser and the photodeveloper cartridge. The toner cartridges are defective, or toner has accumulated in the printer housing near the printhead using a soft, clean lint-free cloth. Troubleshooting Symptom Color...
... causing the line. See Cleaning the printhead lens. If paper is smeared before fusing to right) or has been superimposed over another tray. If you see in front of the appropriate area (top to bottom or left to the paper. Replace the color toner cartridge ...causing the streaks. Clean any spilled toner you still have the problem, replace the fuser and the photodeveloper cartridge. The toner cartridges are defective, or toner has accumulated in the printer housing near the printhead using a soft, clean lint-free cloth. Troubleshooting Symptom Color...
User's Reference
Page 86
... do not meet the printer specifications. The toner cartridges are defective. Select a different Toner Darkness setting from a fresh package in the trays is not damp. The toner cartridges are low on toner. Toner specks The toner cartridges are using is worn or defective. Replace the fuser. Solving print quality problems 86 Troubleshooting Symptom...
... do not meet the printer specifications. The toner cartridges are defective. Select a different Toner Darkness setting from a fresh package in the trays is not damp. The toner cartridges are low on toner. Toner specks The toner cartridges are using is worn or defective. Replace the fuser. Solving print quality problems 86 Troubleshooting Symptom...
User's Reference
Page 87
...the print is not functioning properly. Solving print quality problems 87 Troubleshooting Symptom Cause Solution Toner rubs off on the sides, top, or bottom of the paper.) Guides in the selected tray are Move the guides in the tray to the proper set for a different size paper positions... are using . than what is loaded in the Paper Menu is wrong for service. The Paper Weight setting in the tray. Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). The toner cartridges are defective. Select a different Toner ...
...the print is not functioning properly. Solving print quality problems 87 Troubleshooting Symptom Cause Solution Toner rubs off on the sides, top, or bottom of the paper.) Guides in the selected tray are Move the guides in the tray to the proper set for a different size paper positions... are using . than what is loaded in the Paper Menu is wrong for service. The Paper Weight setting in the tray. Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). The toner cartridges are defective. Select a different Toner ...
User's Reference
Page 88
... Menu can be combined to solve typical color problems. Note: You should also read Solving print quality problems on adjusting the margins for tray 2 and the optional duplex unit. The toner cartridges are Replace the toner cartridges. Refer to A4. Your printer requires servicing. Solving color quality problems This section helps answer some basic color...
... Menu can be combined to solve typical color problems. Note: You should also read Solving print quality problems on adjusting the margins for tray 2 and the optional duplex unit. The toner cartridges are Replace the toner cartridges. Refer to A4. Your printer requires servicing. Solving color quality problems This section helps answer some basic color...
User's Reference
Page 93
... of media loaded. Clear media from occurring. Solving media feed problems 93 Use recommended media. Guides in the selected tray are using paper that can help prevent jams from the entire...Replacing the fuser. Refer to the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for your print job or the output bin. You have not cleared ... the trays for more information. See Storing media for detailed instructions. The Paper Jam message remains after Menu is Load the correct type media for detailed specifications. The printer resumes printing...
... of media loaded. Clear media from occurring. Solving media feed problems 93 Use recommended media. Guides in the selected tray are using paper that can help prevent jams from the entire...Replacing the fuser. Refer to the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for your print job or the output bin. You have not cleared ... the trays for more information. See Storing media for detailed instructions. The Paper Jam message remains after Menu is Load the correct type media for detailed specifications. The printer resumes printing...
User's Reference
Page 137
... darken printed output, or 5 conserve toner. 4* Setting Toner Darkness to values of the trays, such as you turn the printer on. Sets auto size sensing off. To print the Printer Quality Test Pages which are infrequently required, but beneficial to you. Config Menu To gain... Config Menu 137 Further reduction in toner consumption. Menu Item Auto Size Sense Prt Quality Pgs Tray Insert Msg Purpose Values To set of menus, settings, and operations which help isolate print quality problems by any of 1, 2, or 3 is only effective when using the PostScript driver. 3 ...
... darken printed output, or 5 conserve toner. 4* Setting Toner Darkness to values of the trays, such as you turn the printer on. Sets auto size sensing off. To print the Printer Quality Test Pages which are infrequently required, but beneficial to you. Config Menu To gain... Config Menu 137 Further reduction in toner consumption. Menu Item Auto Size Sense Prt Quality Pgs Tray Insert Msg Purpose Values To set of menus, settings, and operations which help isolate print quality problems by any of 1, 2, or 3 is only effective when using the PostScript driver. 3 ...
User's Reference
Page 142
...sheets from the specified tray. Provides details about print quality problems and solutions. If Collation is Off, a blank page is inserted between each collated copy of the job. Provides information about supported media. Provides helpful information about how to pack the printer before moving it.... how to get the best color performance. Provides information about how to use the Help Menu and how to load trays, printing on ). Using printer menus Menu Item Separator Sheets Purpose To insert blank separator sheets between jobs, between multiple copies of a job, or...
...sheets from the specified tray. Provides details about print quality problems and solutions. If Collation is Off, a blank page is inserted between each collated copy of the job. Provides information about supported media. Provides helpful information about how to pack the printer before moving it.... how to get the best color performance. Provides information about how to use the Help Menu and how to load trays, printing on ). Using printer menus Menu Item Separator Sheets Purpose To insert blank separator sheets between jobs, between multiple copies of a job, or...
User's Reference
Page 172
... the current state of the printer and indicates possible printer problems you can do Wait for the message to clear. The printer is activating changes made to clear. The printer is busy receiving, processing, or printing data. The printer is deleting all printer messages, explains what is loaded in the tray specified. The printer is requesting different media than...
... the current state of the printer and indicates possible printer problems you can do Wait for the message to clear. The printer is activating changes made to clear. The printer is busy receiving, processing, or printing data. The printer is deleting all printer messages, explains what is loaded in the tray specified. The printer is requesting different media than...
User's Reference
Page 193
... Hex Trace mode 171 print defaults 171 print hardware statistics 171 printer, resetting 145 printhead lens, cleaning 78 printing confidential job 21 directory list 24 duplex from trays 39 font sample list 24 font samples 24 menus settings page 24 on two sides from Windows taskbar 23 sending... Fonts (Utilities Menu) 171 print job canceling 143 from printer operator panel 22 from Windows desktop 23 from Windows Macintosh computer 23 from trays 39 Print Quality Test Pages 25 sending a job 20 Printing Guide (Help Menu) 142 problems basic 81 calling for service 94 color quality 88 dark ...
... Hex Trace mode 171 print defaults 171 print hardware statistics 171 printer, resetting 145 printhead lens, cleaning 78 printing confidential job 21 directory list 24 duplex from trays 39 font sample list 24 font samples 24 menus settings page 24 on two sides from Windows taskbar 23 sending... Fonts (Utilities Menu) 171 print job canceling 143 from printer operator panel 22 from Windows desktop 23 from Windows Macintosh computer 23 from trays 39 Print Quality Test Pages 25 sending a job 20 Printing Guide (Help Menu) 142 problems basic 81 calling for service 94 color quality 88 dark ...
User's Reference
Page 194
Index problems (continued) options (continued) duplex unit 92 INA card 92 memory card 92 operating incorrectly 92 stops working 92 other access to updated printer driver 94 access to updated utilities 94 attaching a serial cable 94 cannot find printer escape codes 94 print quality 84 blank pages 88 clipped images 87... job prints on wrong paper or specialty media 83 large jobs do not collate 84 print time seems long 83 tray linking does not work 83 unexpected page breaks 84 unresponsive printer 81 Protocol (Parallel Menu) 150 Prt Quality Pgs (Config Menu) 137 Prt Quality Pgs (Utilities Menu) 171...
Index problems (continued) options (continued) duplex unit 92 INA card 92 memory card 92 operating incorrectly 92 stops working 92 other access to updated printer driver 94 access to updated utilities 94 attaching a serial cable 94 cannot find printer escape codes 94 print quality 84 blank pages 88 clipped images 87... job prints on wrong paper or specialty media 83 large jobs do not collate 84 print time seems long 83 tray linking does not work 83 unexpected page breaks 84 unresponsive printer 81 Protocol (Parallel Menu) 150 Prt Quality Pgs (Config Menu) 137 Prt Quality Pgs (Utilities Menu) 171...
User's Reference
Page 196
... 65 storing 64 toner cartridges, storing 64 Toner Darkness (Color Menu) 137 Tray Insert Msg (Config Menu) 137 tray linking 38 Tray Renumber (PCL Emul Menu) 152 trays optional 250-sheet legal size tray 41 optional 530-sheet tray 41 standard tray 41 troubleshooting basic printer problems 81 calling for service 94 clearing operator panel error messages 130 color...
... 65 storing 64 toner cartridges, storing 64 Toner Darkness (Color Menu) 137 Tray Insert Msg (Config Menu) 137 tray linking 38 Tray Renumber (PCL Emul Menu) 152 trays optional 250-sheet legal size tray 41 optional 530-sheet tray 41 standard tray 41 troubleshooting basic printer problems 81 calling for service 94 clearing operator panel error messages 130 color...
User's Reference
Page 197
... easily 87 toner speaks 86 uneven print density 87 white or colored lines 85 printer settings 129 printing problems 82 held jobs do not print 83 incorrect characters print 83 job didn't print 82 job prints from wrong tray 83 job prints on wrong paper or specialty media 83 large jobs do not... collate 84 print time seems long 83 tray linking does not work 83 unexpected page breaks 84 stopping printer...
... easily 87 toner speaks 86 uneven print density 87 white or colored lines 85 printer settings 129 printing problems 82 held jobs do not print 83 incorrect characters print 83 job didn't print 82 job prints from wrong tray 83 job prints on wrong paper or specialty media 83 large jobs do not... collate 84 print time seems long 83 tray linking does not work 83 unexpected page breaks 84 stopping printer...
Service Manual
Page 87
... loaded in specified tray or defined by paper size or paper type settings for job. Front cover is open . Actuator should move back and forth, replace paper tray. Ensure tray contains proper type and size of the tray, movement as you change to printer. If problem persists, go to... "Cover open service check" on page 2-75. If problem persists, go to "Cover open service check" on page 2-75...
... loaded in specified tray or defined by paper size or paper type settings for job. Front cover is open . Actuator should move back and forth, replace paper tray. Ensure tray contains proper type and size of the tray, movement as you change to printer. If problem persists, go to... "Cover open service check" on page 2-75. If problem persists, go to "Cover open service check" on page 2-75...
Service Manual
Page 91
... for print job is fully inserted in tray. Printer has detected a mismatch in printer. If problem persists, go to "Missing toner cartridge service check" on page 2-87. Insert cartridge and close front cover to clear message. If problem persists, go to "Missing toner cartridge service... print cartridge and insert a supported print cartridge. Ensure media selected for paper size. Press Go to clear message. Ensure tray is in printer. If problem persists, go to "Paper size sensing service check" on page 2-81. If message persists, go to "Paper size...
... for print job is fully inserted in tray. Printer has detected a mismatch in printer. If problem persists, go to "Missing toner cartridge service check" on page 2-87. Insert cartridge and close front cover to clear message. If problem persists, go to "Missing toner cartridge service... print cartridge and insert a supported print cartridge. Ensure media selected for paper size. Press Go to clear message. Ensure tray is in printer. If problem persists, go to "Paper size sensing service check" on page 2-81. If message persists, go to "Paper size...
Service Manual
Page 104
See "Service error codes" on page 2-85. Find the failing fan and follow the action suggested. See "Output tray full service check" on page 2-2. See "OPC belt (photodeveloper) cartridge drive service check" on the I/O board are plugged into the correct position. 2-26 Service...-0XX Symptom The transfer roll is not transferring images or does not turn No power Waste toner feed problems Fans not working or making noise Print/image problems Printer does not stop when exit tray is full Photodeveloper cartridge does not rotate or makes noise Wrong color print Action See "White band service...
See "Service error codes" on page 2-85. Find the failing fan and follow the action suggested. See "Output tray full service check" on page 2-2. See "OPC belt (photodeveloper) cartridge drive service check" on the I/O board are plugged into the correct position. 2-26 Service...-0XX Symptom The transfer roll is not transferring images or does not turn No power Waste toner feed problems Fans not working or making noise Print/image problems Printer does not stop when exit tray is full Photodeveloper cartridge does not rotate or makes noise Wrong color print Action See "White band service...