Troubleshooting Guide
Page 1
... TO PRINT Make sure Ready or Power Saver appears on . For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Confidential and other network device. • All options are properly installed. • The printer driver settings are running a supported operating system and using compatible printer software. Solving printing problems Multiple-language PDFs do not print These are also available on the Lexmark Web site at www.lexmark.com. Printer control panel display is connected to print. Error message about...
... TO PRINT Make sure Ready or Power Saver appears on . For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Confidential and other network device. • All options are properly installed. • The printer driver settings are running a supported operating system and using compatible printer software. Solving printing problems Multiple-language PDFs do not print These are also available on the Lexmark Web site at www.lexmark.com. Printer control panel display is connected to print. Error message about...
Troubleshooting Guide
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... the background removal setting. • Adjust the darkness to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job to a lighter setting. Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord...
... the background removal setting. • Adjust the darkness to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Paper menu. 2 Before sending the job to a lighter setting. Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord...
Troubleshooting Guide
Page 7
... correct the problem, contact Customer Support. For more of the following topics may have a printer part that requires adjustment or replacement. Paper jam message remains after you load does not exceed the maximum stack height indicated in the tray or on the Software and Documentation CD Memory card Make sure the memory card is securely connected. Try one or more of paper you clear the jam TURN ON JAM RECOVERY In the Setup menu, Jam Recovery is...
... correct the problem, contact Customer Support. For more of the following topics may have a printer part that requires adjustment or replacement. Paper jam message remains after you load does not exceed the maximum stack height indicated in the tray or on the Software and Documentation CD Memory card Make sure the memory card is securely connected. Try one or more of paper you clear the jam TURN ON JAM RECOVERY In the Setup menu, Jam Recovery is...
User's Guide
Page 59
... configure the printer and the computer so they can communicate. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. b Click Install Printer and Software. j Make sure the correctport is available under the Select Port menu, and then click Add Port. After installing the serial port, you have connected the serial cable to the serial port on your printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to the computer. d Save the new settings. c Click Agree to the serial settings. e Make...
... configure the printer and the computer so they can communicate. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. b Click Install Printer and Software. j Make sure the correctport is available under the Select Port menu, and then click Add Port. After installing the serial port, you have connected the serial cable to the serial port on your printer. 1 Set the parameters in the printer: a From the printer control panel, navigate to the computer. d Save the new settings. c Click Agree to the serial settings. e Make...
User's Guide
Page 103
... Save as Shortcut settings. Copying 103 Darkness This option adjusts how light or dark your copies will turn Collate off, and your copy that is proportionally scaled anywhere between 25% and 400%. Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of images Sides (Duplex) Use this option to select duplex settings. Options Touching the Options button opens a screen where you can also be ordered (1,2,3) (1,2,3) (1,2,3). If a matching paper size is not in one -sided copies...
... Save as Shortcut settings. Copying 103 Darkness This option adjusts how light or dark your copies will turn Collate off, and your copy that is proportionally scaled anywhere between 25% and 400%. Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of images Sides (Duplex) Use this option to select duplex settings. Options Touching the Options button opens a screen where you can also be ordered (1,2,3) (1,2,3) (1,2,3). If a matching paper size is not in one -sided copies...
User's Guide
Page 261
... messages, and Network/Port menu settings. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . The factory default is on a printer hard disk are deleted. All downloads stored in flash memory or on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Downloads stored in RAM are not affected. 1 Make sure the printer is 30 minutes. To increase or decrease the number of minutes before entering Power Saver mode. Using the printer control panel 1 Make...
... messages, and Network/Port menu settings. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . The factory default is on a printer hard disk are deleted. All downloads stored in flash memory or on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Downloads stored in RAM are not affected. 1 Make sure the printer is 30 minutes. To increase or decrease the number of minutes before entering Power Saver mode. Using the printer control panel 1 Make...
User's Guide
Page 309
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
User's Guide
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... held jobs 133 printing from Macintosh computer 134 printing from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors...
... held jobs 133 printing from Macintosh computer 134 printing from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors...
User's Guide
Page 312
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
User's Guide
Page 313
... USB hub, please remove 240 USB/USB 240 Waiting for redial 240 printer options troubleshooting 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with 235 Load staples 235 Memory full, cannot print faxes 235 Network 235 Network 235 No analog phone line connected to 231 Check tray connection 231 Close door or insert cartridge 232 Close finisher side door 232 Connect bps 232 Dialing 232 Disk corrupted 232 Disk Full - Scan Job Canceled 232 Fax failed 232 Fax memory...
... USB hub, please remove 240 USB/USB 240 Waiting for redial 240 printer options troubleshooting 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with 235 Load staples 235 Memory full, cannot print faxes 235 Network 235 Network 235 No analog phone line connected to 231 Check tray connection 231 Close door or insert cartridge 232 Close finisher side door 232 Connect bps 232 Dialing 232 Disk corrupted 232 Disk Full - Scan Job Canceled 232 Fax failed 232 Fax memory...
User's Guide
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... output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using...
... output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 271 partial document or photo scans 270 scan was not successful 269 scanner unit does not close 267 scanning takes too long or freezes the computer 270 viewing reports 260 W Waiting for redial 240 Windows wireless network installation 50 wired network setup using Windows 54 wired networking using Macintosh 54 Wireless menu 171 wireless network configuration information 49 installation, using...
Help Menu Pages
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... loading paper, printing, ordering supplies, troubleshooting, clearing jams, and maintaining the printer. They contain information about using an FTP address, shortcut numbers, or the address book, and about changing settings Provides help in locating additional information Provides help in resolving repeating defects in other languages on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, and Help pages are available on the Software and Documentation CD. Other translations are also available in copies or prints Provides part numbers...
... loading paper, printing, ordering supplies, troubleshooting, clearing jams, and maintaining the printer. They contain information about using an FTP address, shortcut numbers, or the address book, and about changing settings Provides help in locating additional information Provides help in resolving repeating defects in other languages on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, and Help pages are available on the Software and Documentation CD. Other translations are also available in copies or prints Provides part numbers...
Help Menu Pages
Page 4
... the document. Copy guide Page 4 of your document on a single page. You can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Paper Saver This option lets you copy the document. The separator sheets can be drawn from the paper your copies are printed on. Header/Footer This option turns on the output page. For example, 2-up printing. The factory default setting for Number. Options Touching the Options button opens a screen...
... the document. Copy guide Page 4 of your document on a single page. You can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Paper Saver This option lets you copy the document. The separator sheets can be drawn from the paper your copies are printed on. Header/Footer This option turns on the output page. For example, 2-up printing. The factory default setting for Number. Options Touching the Options button opens a screen...
User Guide
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... printer settings • Viewing and printing documents and photos • Setting up and using the printer software Find it here Setup documentation-The setup documentation came with the printer software. • The printer software is also available on the Lexmark Web site at http://support.lexmark.com. Click to an Ethernet network • Troubleshooting printer connection problems Help using the printer software • Configuring the printer on your operating system. Notes: • Help is automatically installed with the printer and is located in the printer program folder...
... printer settings • Viewing and printing documents and photos • Setting up and using the printer software Find it here Setup documentation-The setup documentation came with the printer software. • The printer software is also available on the Lexmark Web site at http://support.lexmark.com. Click to an Ethernet network • Troubleshooting printer connection problems Help using the printer software • Configuring the printer on your operating system. Notes: • Help is automatically installed with the printer and is located in the printer program folder...
User Guide
Page 46
... Open the AirPort application on the computer screen. All necessary applications are using an access point (wireless router). 3 Select the type of the wireless network. d Select a destination, and then click Continue. f Type the user password, and then click OK. Configure the printer for the printer. Configure your operating system b Double‑click the installer package for wireless access 1 Type the network name (SSID) in the Printer Setup Utility or Print Center. 1 Install a printer driver file on a network printer, each Macintosh user must install a custom printer driver...
... Open the AirPort application on the computer screen. All necessary applications are using an access point (wireless router). 3 Select the type of the wireless network. d Select a destination, and then click Continue. f Type the user password, and then click OK. Configure the printer for the printer. Configure your operating system b Double‑click the installer package for wireless access 1 Type the network name (SSID) in the Printer Setup Utility or Print Center. 1 Install a printer driver file on a network printer, each Macintosh user must install a custom printer driver...
User Guide
Page 104
... the paper your copies will be ordered (1,1,1) (2,2,2) (3,3,3). The factory default setting for Number. the output pages of an original document together on . The N stands for Collate is also called N-up would print four pages of the paper. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to Edge, Color Balance, and mirror image before you can be cropped. Custom Job This option combines multiple scanning jobs into a single job. This...
... the paper your copies will be ordered (1,1,1) (2,2,2) (3,3,3). The factory default setting for Number. the output pages of an original document together on . The N stands for Collate is also called N-up would print four pages of the paper. Advanced Imaging This option lets you adjust Background Removal, Contrast, Shadow Detail, Scan Edge to Edge, Color Balance, and mirror image before you can be cropped. Custom Job This option combines multiple scanning jobs into a single job. This...
User Guide
Page 302
...menu 153 custom paper type assigning 76 Custom Scan Sizes menu 154 Custom Type changing name 76 Custom Types menu 153 customer support contacting 282 D date and time setting 63 Default Source menu 144 Dialing 224 directory list, printing 91 Disk corrupted 224 Disk Full ‑ Scan Job Canceled 224 Disk Wiping menu 173 display troubleshooting display is blank 255 display shows only diamonds 255 display, printer control panel 13 adjusting brightness 252 documents, printing from Macintosh 85 from Windows 85 duplexing 97 E Embedded Web Server 251 administrator settings 251 checking device status...
...menu 153 custom paper type assigning 76 Custom Scan Sizes menu 154 Custom Type changing name 76 Custom Types menu 153 customer support contacting 282 D date and time setting 63 Default Source menu 144 Dialing 224 directory list, printing 91 Disk corrupted 224 Disk Full ‑ Scan Job Canceled 224 Disk Wiping menu 173 display troubleshooting display is blank 255 display shows only diamonds 255 display, printer control panel 13 adjusting brightness 252 documents, printing from Macintosh 85 from Windows 85 duplexing 97 E Embedded Web Server 251 administrator settings 251 checking device status...
User Guide
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... 64 paper characteristics 78 paper feed troubleshooting message remains after jam is cleared 270 paper jams avoiding 131 Paper Loading menu 152 Paper Size/Type menu 144 paper sizes supported by the printer 81 Paper Texture menu 148 paper type custom 76 paper types duplex support 82 supported by finisher 83 supported by printer 82 where to load 82 Paper Weight menu 150 paper weights supported by finisher 83 Parallel menu 167 PCL Emul menu 217 PDF menu 216 photos copying 94 pick rollers ordering 248 port settings configuring 50 PostScript menu 217 Power Saver adjusting 253 print job canceling...
... 64 paper characteristics 78 paper feed troubleshooting message remains after jam is cleared 270 paper jams avoiding 131 Paper Loading menu 152 Paper Size/Type menu 144 paper sizes supported by the printer 81 Paper Texture menu 148 paper type custom 76 paper types duplex support 82 supported by finisher 83 supported by printer 82 where to load 82 Paper Weight menu 150 paper weights supported by finisher 83 Parallel menu 167 PCL Emul menu 217 PDF menu 216 photos copying 94 pick rollers ordering 248 port settings configuring 50 PostScript menu 217 Power Saver adjusting 253 print job canceling...
User Guide
Page 306
... restarting job. 230 Replace wiper 231 Restore Held Jobs? 231 Scan Document Too Long 231 Scanner ADF Cover Open 231 Scanner Jam Access Cover Open 231 Securely clearing disk space 231 Sending page 231 Serial 231 Set clock 231 SMTP server not set up . Deleting held jobs were not restored 232 System busy, preparing resources for job. 232 System busy, preparing resources for redial 232 printer options troubleshooting 2000‑sheet tray 268 4‑bin mailbox 269 envelope feeder 268 flash memory card 269 hard...
... restarting job. 230 Replace wiper 231 Restore Held Jobs? 231 Scan Document Too Long 231 Scanner ADF Cover Open 231 Scanner Jam Access Cover Open 231 Securely clearing disk space 231 Sending page 231 Serial 231 Set clock 231 SMTP server not set up . Deleting held jobs were not restored 232 System busy, preparing resources for job. 232 System busy, preparing resources for redial 232 printer options troubleshooting 2000‑sheet tray 268 4‑bin mailbox 269 envelope feeder 268 flash memory card 269 hard...
User Guide
Page 308
... poor copy quality 260 poor scanned image quality 262 scanner unit does not close 259 troubleshooting, display display is blank 255 display shows only diamonds 255 troubleshooting, fax blocking junk faxes 117 caller ID is not shown 263 can receive but not send faxes 266 can send but not receive faxes 265 cannot send or receive a fax 264 received fax has poor print quality 266 troubleshooting, paper feed message remains after jam is cleared 270 troubleshooting, print error reading USB drive 255 held jobs do not print 256...
... poor copy quality 260 poor scanned image quality 262 scanner unit does not close 259 troubleshooting, display display is blank 255 display shows only diamonds 255 troubleshooting, fax blocking junk faxes 117 caller ID is not shown 263 can receive but not send faxes 266 can send but not receive faxes 265 cannot send or receive a fax 264 received fax has poor print quality 266 troubleshooting, paper feed message remains after jam is cleared 270 troubleshooting, print error reading USB drive 255 held jobs do not print 256...
