Troubleshooting Guide
Page 1
..., and then turn the printer off and contact Customer Support. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the printer is Not Connected, check the network cables, and then try printing the network setup page again. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they are...
..., and then turn the printer off and contact Customer Support. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the printer is Not Connected, check the network cables, and then try printing the network setup page again. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they are...
Troubleshooting Guide
Page 3
... printer control panel, check the settings for paper jams or misfeeds. 3 Make sure paper guides are using . 2 For more information, see the User's Guide. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Paper trays These are possible solutions. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are possible solutions. Reinstall the duplex unit. RESET...
... printer control panel, check the settings for paper jams or misfeeds. 3 Make sure paper guides are using . 2 For more information, see the User's Guide. MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Paper trays These are possible solutions. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are possible solutions. Reinstall the duplex unit. RESET...
Troubleshooting Guide
Page 5
... PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to be serviced. Try one or more information, contact Customer Support. You may need to print, specify the correct type setting: 5 • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Page Setup dialog. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge...
... PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to be serviced. Try one or more information, contact Customer Support. You may need to print, specify the correct type setting: 5 • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Page Setup dialog. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge...
User's Guide
Page 37
... important information that all hardware and software options are installed correctly. A loss of the page. Be sure to match the following : • Menu settings page-Use this page to verify that aids network printing configuration. A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all printer options are installed and the printer is turned on the printer • The appropriate Ethernet cable to verify the network connection.
... important information that all hardware and software options are installed correctly. A loss of the page. Be sure to match the following : • Menu settings page-Use this page to verify that aids network printing configuration. A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all printer options are installed and the printer is turned on the printer • The appropriate Ethernet cable to verify the network connection.
User's Guide
Page 51
... a unit of measurement 1 Make sure the printer is a user-defined setting that do not contain plain paper. 1 Make sure the printer is not available from the Paper Size menu. Configuring Universal paper settings The Universal Paper Size is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and then press . 5 Press the arrow buttons until the correct tray appears...
... a unit of measurement 1 Make sure the printer is a user-defined setting that do not contain plain paper. 1 Make sure the printer is not available from the Paper Size menu. Configuring Universal paper settings The Universal Paper Size is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and then press . 5 Press the arrow buttons until the correct tray appears...
User's Guide
Page 107
... Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Reports menu Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for each type are: Disabled Standard Bin Bin Note: Standard Bin is installed. • This menu item appears only for network printers or printers connected to print servers...
... Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Bin Heavy Bin Rough/Cotton Bin Custom Bin Reports menu Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for each type are: Disabled Standard Bin Bin Note: Standard Bin is installed. • This menu item appears only for network printers or printers connected to print servers...
User's Guide
Page 108
... ports are omitted. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to On. Each emulator report contains print samples and information about the language's available fonts. Prints a report containing asset information including the printer serial number and model name. Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be scanned into an asset database. Standard Network or Network...
... ports are omitted. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to On. Each emulator report contains print samples and information about the language's available fonts. Prints a report containing asset information including the printer serial number and model name. Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be scanned into an asset database. Standard Network or Network...
User's Guide
Page 129
... support person. Downloads stored in RAM are not affected. Understanding printer menus 129 Off prints a partial page when there is the factory default setting. Menu item Print Recovery Jam Recovery Auto Print Recovery Page Protect Off On Factory Defaults Do Not Restore Restore Now Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Description Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. Do Not Restore keeps the user...
... support person. Downloads stored in RAM are not affected. Understanding printer menus 129 Off prints a partial page when there is the factory default setting. Menu item Print Recovery Jam Recovery Auto Print Recovery Page Protect Off On Factory Defaults Do Not Restore Restore Now Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Description Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. Do Not Restore keeps the user...
User's Guide
Page 156
... access to keep printed pages from your system support person. Make sure that you need a password number to clear the message. Too many failed panel logins The printer is installed correctly to . Securely clearing disk space The printer hard disk wiping process needs to clear the message and continue stapling. Load the specified staple cartridge into the finisher to recover. Staples low or missing Load the specified staple cartridge in the output bin is a thicker media). The message remains on the printer control panel...
... access to keep printed pages from your system support person. Make sure that you need a password number to clear the message. Too many failed panel logins The printer is installed correctly to . Securely clearing disk space The printer hard disk wiping process needs to clear the message and continue stapling. Load the specified staple cartridge into the finisher to recover. Staples low or missing Load the specified staple cartridge in the output bin is a thicker media). The message remains on the printer control panel...
User's Guide
Page 160
... stop the defragment operation and continue printing. • Format the flash memory. to clear the message and continue printing. 52 Not enough free space in flash memory for the serial port. • Check that the serial cable is connected correctly and is the number of the serial option. Understanding printer messages 160 The printer will find a requested font. Try one or more of the following: • Check that the serial interface parameters (protocol, baud, parity, and data...
... stop the defragment operation and continue printing. • Format the flash memory. to clear the message and continue printing. 52 Not enough free space in flash memory for the serial port. • Check that the serial cable is connected correctly and is the number of the serial option. Understanding printer messages 160 The printer will find a requested font. Try one or more of the following: • Check that the serial interface parameters (protocol, baud, parity, and data...
User's Guide
Page 175
... then turn the printer back on and connected to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Troubleshooting 175 Embedded Web Server does not open These are correct. This often fixes the problem. Turn the printer off and contact Customer Support. Once you may need to type https:// instead of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and...
... then turn the printer back on and connected to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Troubleshooting 175 Embedded Web Server does not open These are correct. This often fixes the problem. Turn the printer off and contact Customer Support. Once you may need to type https:// instead of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and...
User's Guide
Page 205
... only be required to present the feature or option with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond repair, or if the product is not free of all print cartridges, programs, data, and removable storage media (unless directed otherwise by any maintenance items included with the product for the remainder...
... only be required to present the feature or option with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond repair, or if the product is not free of all print cartridges, programs, data, and removable storage media (unless directed otherwise by any maintenance items included with the product for the remainder...
User's Guide
Page 210
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
User's Guide
Page 212
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
User's Guide
Page 214
... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
User's Guide
Page 215
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
Help Menu Pages
Page 5
... printer is turned on the Lexmark Web site at www.lexmark.com. Macintosh instructions for a locally attached printer Before installing printer software for the printer. Connection guide Page 5 of printer, install the printer software before connecting the USB cable. When setting up this type of 42 8 Select the check box next to each program you need to install, and then click Finish. For more information, see the setup documentation. h Click Close when installation is copied to install the necessary printer software. b Double...
... printer is turned on the Lexmark Web site at www.lexmark.com. Macintosh instructions for a locally attached printer Before installing printer software for the printer. Connection guide Page 5 of printer, install the printer software before connecting the USB cable. When setting up this type of 42 8 Select the check box next to each program you need to install, and then click Finish. For more information, see the setup documentation. h Click Close when installation is copied to install the necessary printer software. b Double...
Help Menu Pages
Page 14
... Menu PCL Emul Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Menu map Page 14 of 42 Menu map Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page...
... Menu PCL Emul Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Menu map Page 14 of 42 Menu map Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page...
Help Menu Pages
Page 38
.... Printing guide Page 38 of 42 6 Adjust the width guide to the correct size, and then press . 7 Press the arrow buttons until appears next to lightly touch the edge of the paper guides in the multipurpose feeder, lies flat, and is Plain Paper. The factory default Paper Type setting is not bent or wrinkled. 7 From the printer control panel, set manually. Make sure the paper fits loosely in the tray for all trays except the multipurpose feeder.
.... Printing guide Page 38 of 42 6 Adjust the width guide to the correct size, and then press . 7 Press the arrow buttons until appears next to lightly touch the edge of the paper guides in the multipurpose feeder, lies flat, and is Plain Paper. The factory default Paper Type setting is not bent or wrinkled. 7 From the printer control panel, set manually. Make sure the paper fits loosely in the tray for all trays except the multipurpose feeder.