Troubleshooting Guide
Page 1
... THE STANDARD EXIT BIN IS FULL Remove the stack of the printer software are also available on the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see the setup documentation that the status shows Connected. Check the printer power switch. • The printer cable is securely attached to type https:// instead of these possibilities, turn the printer back on. Solving printing problems Multiple-language PDFs do not print...
... THE STANDARD EXIT BIN IS FULL Remove the stack of the printer software are also available on the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see the setup documentation that the status shows Connected. Check the printer power switch. • The printer cable is securely attached to type https:// instead of these possibilities, turn the printer back on. Solving printing problems Multiple-language PDFs do not print...
Troubleshooting Guide
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... properly installed. RESET THE PRINTER Turn the printer off , wait about 10 seconds, and then turn the printer on. 3 MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Paper menu. 2 Before sending the job to view the envelope feeder instruction sheet. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer is listed in the software as well as the printer control panel...
... properly installed. RESET THE PRINTER Turn the printer off , wait about 10 seconds, and then turn the printer on. 3 MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Paper menu. 2 Before sending the job to view the envelope feeder instruction sheet. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer is listed in the software as well as the printer control panel...
Troubleshooting Guide
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...lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Page Setup dialog. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray to print, specify...
...lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Page Setup dialog. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray to print, specify...
User's Guide
Page 37
... printing. If an option you installed is not listed, then it again. • Network setup page-If your printer is a network model and is not installed correctly. Additional printer setup 37 This page also provides important information that all hardware and software options are installed correctly. Remove the option and install it is attached to a network, print a network setup page to verify the network connection. Be sure to match the following : • Menu settings page-Use this page to verify that aids network printing configuration...
... printing. If an option you installed is not listed, then it again. • Network setup page-If your printer is a network model and is not installed correctly. Additional printer setup 37 This page also provides important information that all hardware and software options are installed correctly. Remove the option and install it is attached to a network, print a network setup page to verify the network connection. Be sure to match the following : • Menu settings page-Use this page to verify that aids network printing configuration...
User's Guide
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Then, specify all trays except the multipurpose feeder. Loading paper and specialty media 51 Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you want is not available from the Paper Size menu. Set the Paper Size for your paper: • Units of measurement 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and...
Then, specify all trays except the multipurpose feeder. Loading paper and specialty media 51 Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you want is not available from the Paper Size menu. Set the Paper Size for your paper: • Units of measurement 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears, and then press . 4 Press the arrow buttons until Paper Size/Type appears, and...
User's Guide
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... Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for network printers or printers connected to print servers. Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This menu item is available when more than one network option is installed. • This menu item appears only for each type are: Disabled Standard Bin Bin Note: Standard Bin is the factory default setting...
... Menu Settings Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for network printers or printers connected to print servers. Prints a report containing information about the network printer settings, such as the TCP/IP address information Notes: • This menu item is available when more than one network option is installed. • This menu item appears only for each type are: Disabled Standard Bin Bin Note: Standard Bin is the factory default setting...
User's Guide
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... on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be installed correctly and working properly. Understanding printer menus 108 Menu item Print Fonts PCL Fonts PostScript Fonts Print Directory Asset Report Description Prints a report in English of all the fonts available for PCL and PostScript emulations. It uses the default printer language specified in this menu; Each emulator report contains print samples and information about the language's available fonts. Prints a list of the default printer language Notes: •...
... on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be installed correctly and working properly. Understanding printer menus 108 Menu item Print Fonts PCL Fonts PostScript Fonts Print Directory Asset Report Description Prints a report in English of all the fonts available for PCL and PostScript emulations. It uses the default printer language specified in this menu; Each emulator report contains print samples and information about the language's available fonts. Prints a list of the default printer language Notes: •...
User's Guide
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... can be customized by a system support person. Understanding printer menus 129 Menu item Print Recovery Jam Recovery Auto Print Recovery Page Protect Off On Factory Defaults Do Not Restore Restore Now Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Description Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. Returns the printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in flash memory or on the display beside...
... can be customized by a system support person. Understanding printer menus 129 Menu item Print Recovery Jam Recovery Auto Print Recovery Page Protect Off On Factory Defaults Do Not Restore Restore Now Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Description Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. Returns the printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in flash memory or on the display beside...
User's Guide
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... to log in using a serial cable connection. Note: There is displayed. Serial The printer is the active communication link. Standard Bin Full Remove the stack of the bin. Securely clearing disk space The printer hard disk wiping process needs to clear the message. The serial port is using an incorrect password number for access to a printer feature, setting, or menu that the wire paper bail is installed correctly to keep printed pages from spilliing out of paper from your system support person if you...
... to log in using a serial cable connection. Note: There is displayed. Serial The printer is the active communication link. Standard Bin Full Remove the stack of the bin. Securely clearing disk space The printer hard disk wiping process needs to clear the message. The serial port is using an incorrect password number for access to a printer feature, setting, or menu that the wire paper bail is installed correctly to keep printed pages from spilliing out of paper from your system support person if you...
User's Guide
Page 160
...; Check that the serial interface parameters (protocol, baud, parity, and data bits) are deleted. • Delete fonts, macros, and other data stored in flash memory for the serial port. • Check that the serial cable is connected correctly and is the number of the following : • Press the arrow buttons until Continue appears, and then press to stop the defragment operation and continue printing. • Format the flash memory. The printer...
...; Check that the serial interface parameters (protocol, baud, parity, and data bits) are deleted. • Delete fonts, macros, and other data stored in flash memory for the serial port. • Check that the serial cable is connected correctly and is the number of the following : • Press the arrow buttons until Continue appears, and then press to stop the defragment operation and continue printing. • Format the flash memory. The printer...
User's Guide
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... contact Customer Support. Embedded Web Server does not open These are correct. Printer control panel display is blank or displays only diamonds The printer self test failed. Try one or more information, see your system administrator. For more of http:// before the printer IP address to access the Embedded Web Server. This often fixes the problem. CHECK THE NETWORK SETTINGS Depending on . Once you may need to type https:// instead of the following: CHECK THE NETWORK CONNECTIONS Make...
... contact Customer Support. Embedded Web Server does not open These are correct. Printer control panel display is blank or displays only diamonds The printer self test failed. Try one or more information, see your system administrator. For more of http:// before the printer IP address to access the Embedded Web Server. This often fixes the problem. CHECK THE NETWORK SETTINGS Depending on . Once you may need to type https:// instead of the following: CHECK THE NETWORK CONNECTIONS Make...
User's Guide
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... attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications -Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts -Products, supplies, parts, materials (such as shown on the...
... attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications -Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts -Products, supplies, parts, materials (such as shown on the...
User's Guide
Page 210
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
... cables 36 B Bin Setup menu 106 Busy 145 C cables Ethernet 36 USB 36 calling Customer Support 194 Cancel not available 145 Canceling 145 canceling a job from Macintosh 79 from the printer control panel 79 from Windows 79 card stock loading 59 tips on using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door...
User's Guide
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directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
User's Guide
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... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
User's Guide
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... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
... panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk with adapter 182 high capacity output expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status...
User's Guide
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... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
Help Menu Pages
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... setting up this type of the following: • In Mac OS X version 10.5: a From the Apple menu, choose System Preferences. Note: A PPD for Macintosh A locally attached printer is installed on , and then check the Printer list again. f From the Easy Install screen, click Install. g Enter the user password, and then click Okay. All the necessary software is a printer connected to a computer using a USB cable. h Click Close when installation is turned on...
... setting up this type of the following: • In Mac OS X version 10.5: a From the Apple menu, choose System Preferences. Note: A PPD for Macintosh A locally attached printer is installed on , and then check the Printer list again. f From the Easy Install screen, click Install. g Enter the user password, and then click Okay. All the necessary software is a printer connected to a computer using a USB cable. h Click Close when installation is turned on...
Help Menu Pages
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...list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Print Demo Asset Report Active NIC Standard Network2 Standard USB Parallel Serial SMTP Setup 1 This menu item appears only if a wireless card is installed...
...list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Print Demo Asset Report Active NIC Standard Network2 Standard USB Parallel Serial SMTP Setup 1 This menu item appears only if a wireless card is installed...
Help Menu Pages
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... buttons until the correct Paper Type setting appears, and then press . The Paper Size setting for all trays except the multipurpose feeder. The factory default Paper Type setting is not bent or wrinkled. 7 From the printer control panel, set manually for the multipurpose feeder must be set manually. Printing guide Page 38 of 42 6 Adjust the width guide to lightly touch the edge of the paper guides in the multipurpose feeder, lies flat, and is Plain Paper. The Paper Type setting must be set the Paper Size and Paper Type...
... buttons until the correct Paper Type setting appears, and then press . The Paper Size setting for all trays except the multipurpose feeder. The factory default Paper Type setting is not bent or wrinkled. 7 From the printer control panel, set manually for the multipurpose feeder must be set manually. Printing guide Page 38 of 42 6 Adjust the width guide to lightly touch the edge of the paper guides in the multipurpose feeder, lies flat, and is Plain Paper. The Paper Type setting must be set the Paper Size and Paper Type...