Troubleshooting Guide
Page 4
...quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor...Submitting Selection appears. The pages are formatted. The information in .). Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold turning the printer on. The printer performs its power-on . The message remains on the Software and Documentation CD...
...quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor...Submitting Selection appears. The pages are formatted. The information in .). Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold turning the printer on. The printer performs its power-on . The message remains on the Software and Documentation CD...
Troubleshooting Guide
Page 5
... is on the front (print side) of media you load in the Quality menu. Replace the color cartridge causing the line. Photoconductors may be defective. another tray. Replace the toner cartridge causing the streaks. Transfer belt is defective Replace the fuser. Replace the transfer belt. Note...2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you are...
... is on the front (print side) of media you load in the Quality menu. Replace the color cartridge causing the line. Photoconductors may be defective. another tray. Replace the toner cartridge causing the streaks. Transfer belt is defective Replace the fuser. Replace the transfer belt. Note...2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you are...
Troubleshooting Guide
Page 6
... Properties before sending the job to print. the paper tray. Replace the fuser. Toner cartridge is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. other than Transparency. Fuser is defective. Toner is in the Print Properties before sending the job to print. Gray background...
... Properties before sending the job to print. the paper tray. Replace the fuser. Toner cartridge is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. other than Transparency. Fuser is defective. Toner is in the Print Properties before sending the job to print. Gray background...
Troubleshooting Guide
Page 7
... guides in the tray to match the media in this manner. Blank pages Cause Solution Toner is loaded in the tray. Toner specks Cause Toner cartridges are worn or defective. Replace the fuser. Printing presses, inkjet printers, and color laser printers create colors in the tray. The fuser is installed incorrectly. The Paper Weight setting in the Paper...
... guides in the tray to match the media in this manner. Blank pages Cause Solution Toner is loaded in the tray. Toner specks Cause Toner cartridges are worn or defective. Replace the fuser. Printing presses, inkjet printers, and color laser printers create colors in the tray. The fuser is installed incorrectly. The Paper Weight setting in the Paper...
Troubleshooting Guide
Page 8
... any of the different color conversion tables for modifying the color of cyan, magenta, yellow, and black toner needed to the amount of toner being used (Auto, Off, or Manual), the type of cases. However, because of technology differences that exist between printers and monitors, there are many colors that translate the color into appropriate amounts of...
... any of the different color conversion tables for modifying the color of cyan, magenta, yellow, and black toner needed to the amount of toner being used (Auto, Off, or Manual), the type of cases. However, because of technology differences that exist between printers and monitors, there are many colors that translate the color into appropriate amounts of...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
... scroll through menu lists. Learning about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Press or to another screen. 4 Indicator light 5 Stop Indicates the printer status: • Off-The power is off. • Blinking green-The printer is warming up, processing data, or printing. • Solid...
... scroll through menu lists. Learning about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Press or to another screen. 4 Indicator light 5 Stop Indicates the printer status: • Off-The power is off. • Blinking green-The printer is warming up, processing data, or printing. • Solid...
User's Guide
Page 37
...tendency for 24 to high temperatures. Fiber content Most high-quality xerographic media is too rough, toner cannot fuse to feed the media correctly. If media is made from the printer environment. Always use it is time to moisture changes that can cause media feeding or print .... Leave media in the trays, can cause feeding problems. Smoothness Media smoothness directly affects print quality. This limits the exposure of the printer to it can negatively affect media handling. Storing media unwrapped in hot, humid, cold, or dry conditions, even in its original wrapper...
...tendency for 24 to high temperatures. Fiber content Most high-quality xerographic media is too rough, toner cannot fuse to feed the media correctly. If media is made from the printer environment. Always use it is time to moisture changes that can cause media feeding or print .... Leave media in the trays, can cause feeding problems. Smoothness Media smoothness directly affects print quality. This limits the exposure of the printer to it can negatively affect media handling. Storing media unwrapped in hot, humid, cold, or dry conditions, even in its original wrapper...
User's Guide
Page 38
The ink must be affected by the temperature in the printer fuser • Preprinted media that requires a registration (the ...letterhead: • Use grain long papers for best results for laser printers. This information is acceptable for 60 to successfully print on the media package. • Do... not use with the printer: • Chemically treated media used to 180°C (356°F) without... Avoid papers with chemicals that may contaminate the printer • Preprinted media that has been cut or trimmed by the resin in...
The ink must be affected by the temperature in the printer fuser • Preprinted media that requires a registration (the ...letterhead: • Use grain long papers for best results for laser printers. This information is acceptable for 60 to successfully print on the media package. • Do... not use with the printer: • Chemically treated media used to 180°C (356°F) without... Avoid papers with chemicals that may contaminate the printer • Preprinted media that has been cut or trimmed by the resin in...
User's Guide
Page 50
...Page order is set to Color Lock Out mode, and remove and store the color printing supplies. Printing 50 Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for an extended period, set the printer to Normal. 10 From the...list, choose Paper Handling. 3 Make sure Page order is set to appear. 4 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. The print quality test pages print. 5 Press until Prt Quality Pgs appears, and then press ...
...Page order is set to Color Lock Out mode, and remove and store the color printing supplies. Printing 50 Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for an extended period, set the printer to Normal. 10 From the...list, choose Paper Handling. 3 Make sure Page order is set to appear. 4 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. The print quality test pages print. 5 Press until Prt Quality Pgs appears, and then press ...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 69
... packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. Supply status is usually available on page 45. Maintaining the printer 69 For more information, see "Printing confidential and other held jobs" on the initial screen. The printer performs its ...appears. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is required. Do not expose supplies to conserve toner and paper. If you need to print several copies, you to : • Direct sunlight • Temperatures ...
... packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. Supply status is usually available on page 45. Maintaining the printer 69 For more information, see "Printing confidential and other held jobs" on the initial screen. The printer performs its ...appears. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is required. Do not expose supplies to conserve toner and paper. If you need to print several copies, you to : • Direct sunlight • Temperatures ...
User's Guide
Page 70
... a clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more information, see "Removing the color supplies" on page 87. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through...Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Maintaining the printer...
... a clock, and then Ready appears. Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more information, see "Removing the color supplies" on page 87. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through...Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Maintaining the printer...
User's Guide
Page 71
...: Part name Cyan Extra High Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield...
...: Part name Cyan Extra High Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
... the power switch before moving it. • Disconnect all printer options before moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); Maintaining the printer 73 Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order replacement photoconductor(s). Make sure one is not...
... the power switch before moving it. • Disconnect all printer options before moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); Maintaining the printer 73 Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order replacement photoconductor(s). Make sure one is not...
User's Guide
Page 88
...: If you have not resolved the issue, adjust the color alignment again. Troubleshooting 88 Adjusting the color alignment 1 Make sure the printer is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until...press . The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: ...
...: If you have not resolved the issue, adjust the color alignment again. Troubleshooting 88 Adjusting the color alignment 1 Make sure the printer is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until...press . The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: ...
User's Guide
Page 89
... problem is on the front (print side) of the page, replace the transfer belt. Replace the photoconductor units. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Transfer belt is defective. Replace the fuser.
... problem is on the front (print side) of the page, replace the transfer belt. Replace the photoconductor units. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Transfer belt is defective. Replace the fuser.
