Troubleshooting Guide
Page 3
...see the User's Guide. For more information, see the User's Guide. Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Replace the photoconductor. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in its original wrapper and out of the paper. Print irregularities AaBbCc AaBbCc ...the toner cartridge. For more information, see the User's Guide. Clean the inside of the MFP. For more information, see the User's Guide. Toner smear • Clean the inside of the MFP. Try paper from the control panel menu: 1 From the control panel, press Menu. ...
...see the User's Guide. For more information, see the User's Guide. Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Replace the photoconductor. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in its original wrapper and out of the paper. Print irregularities AaBbCc AaBbCc ...the toner cartridge. For more information, see the User's Guide. Clean the inside of the MFP. For more information, see the User's Guide. Toner smear • Clean the inside of the MFP. Try paper from the control panel menu: 1 From the control panel, press Menu. ...
Troubleshooting Guide
Page 4
...the drivers software" on page 1. If there is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is an error message, see the User's Guide. • Make sure cable connections .... or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. ...User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor.
...the drivers software" on page 1. If there is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is an error message, see the User's Guide. • Make sure cable connections .... or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the tray. ...User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor.
User's Guide
Page 5
... a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the...
... a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the...
User's Guide
Page 65
Replacing the photoconductor 65 Replacing the photoconductor 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to remove the print cartridge assembly. 3 Place the print cartridge assembly on a flat, clean surface.
Replacing the photoconductor 65 Replacing the photoconductor 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to remove the print cartridge assembly. 3 Place the print cartridge assembly on a flat, clean surface.
User's Guide
Page 66
Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor.
Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor.
User's Guide
Page 68
... the power cord, and then wait for the MFP to cool down. 2 Open the front cover, and pull on a clean, dry surface. Avoid contact with the fuser area to remove the print cartridge assembly. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on ...the handle to prevent burns. Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. ...
... the power cord, and then wait for the MFP to cool down. 2 Open the front cover, and pull on a clean, dry surface. Avoid contact with the fuser area to remove the print cartridge assembly. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on ...the handle to prevent burns. Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. ...
User's Guide
Page 70
Ordering supplies 70 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Ordering supplies To order supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 ... Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www...
Ordering supplies 70 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Ordering supplies To order supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 ... Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www...
User's Guide
Page 85
... toner cartridge on page 63. For more information, see Installing a toner cartridge on page 63. Only use new, dry paper. Replace the photoconductor. For copies, adjust the darkness settings by pressing Darkness from the control panel menu: 1 From the control panel, press Menu. 2 Press or...redistributing the toner. For prints, adjust the darkness settings from the control panel. For more information, see Cleaning the inside of the MFP on page 65. For more information, see Redistributing toner on both sides. For more information, see Redistributing toner on page 62....
... toner cartridge on page 63. For more information, see Installing a toner cartridge on page 63. Only use new, dry paper. Replace the photoconductor. For copies, adjust the darkness settings by pressing Darkness from the control panel menu: 1 From the control panel, press Menu. 2 Press or...redistributing the toner. For prints, adjust the darkness settings from the control panel. For more information, see Cleaning the inside of the MFP on page 65. For more information, see Redistributing toner on both sides. For more information, see Redistributing toner on page 62....
User's Guide
Page 87
...Wrinkles or creases Solution Make sure paper is not too wet. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see Loading paper and original documents on page 28. Keep paper in its original wrapper and out of high... humidity areas until needed. Print quality troubleshooting 87 Black pages Replace the toner cartridge. The MFP may need to be serviced. For more information, see Installing a toner cartridge on page 65. Make sure the paper is loaded correctly. Call...
...Wrinkles or creases Solution Make sure paper is not too wet. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see Loading paper and original documents on page 28. Keep paper in its original wrapper and out of high... humidity areas until needed. Print quality troubleshooting 87 Black pages Replace the toner cartridge. The MFP may need to be serviced. For more information, see Installing a toner cartridge on page 65. Make sure the paper is loaded correctly. Call...
User's Guide
Page 92
...cause some of the toner cartridge by redistributing the toner. Press Stop to resume printing. Note: Normal printing will not resume until the photoconductor has been replaced. 88 Toner Low Press Start to cancel the job. For more information, see Printing collated copies on page 35.... • Press Start to the previous status. Replace the photoconductor. Turn Collate off. Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have been selected for the existing print job.
...cause some of the toner cartridge by redistributing the toner. Press Stop to resume printing. Note: Normal printing will not resume until the photoconductor has been replaced. 88 Toner Low Press Start to cancel the job. For more information, see Printing collated copies on page 35.... • Press Start to the previous status. Replace the photoconductor. Turn Collate off. Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have been selected for the existing print job.
User's Guide
Page 103
Index Load Media 91 Memory Full 92 No Answer 91 No Dial Tone 91 Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 F fax activity reports 47 Fax Advanced ... labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing...
Index Load Media 91 Memory Full 92 No Answer 91 No Dial Tone 91 Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 F fax activity reports 47 Fax Advanced ... labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing...
User's Guide
Page 104
... a sheet 40 transparencies 40 Q QLINK, using 27 R rear cover 19 rear output slot 38 rear paper exit 38 receiving a fax automatically 45 manually 46 recycling Lexmark products 70 redistributing toner 63 reducing an image 53 removing software 74 toner cartridge 61 reports fax activity 47 Fax Call log 47 Fax Job... cartridge installing 62 ordering 70 recycling 70 redistributing toner 63 removing 61 transparencies printing 40 troubleshooting copy 84 104 editing 48 printing 48 searching 48 photoconductor, replacing 65 power supply port 19 prefix 45 Presto!
... a sheet 40 transparencies 40 Q QLINK, using 27 R rear cover 19 rear output slot 38 rear paper exit 38 receiving a fax automatically 45 manually 46 recycling Lexmark products 70 redistributing toner 63 reducing an image 53 removing software 74 toner cartridge 61 reports fax activity 47 Fax Call log 47 Fax Job... cartridge installing 62 ordering 70 recycling 70 redistributing toner 63 removing 61 transparencies printing 40 troubleshooting copy 84 104 editing 48 printing 48 searching 48 photoconductor, replacing 65 power supply port 19 prefix 45 Presto!