(English) Hardware Password Manager Deployment Guide
Page 5
... . 34 Scenario 3 - Manual login using different keyboard types 34 Scenario 5 - Disaster recovery . . . . 39 © Copyright Lenovo 2010 iii Managing Hardware Password Manager devices with the Hardware Password Manager server and enrolling the first user. . . . 21 Enrolling additional users ... users and their properties 9 Managing enrolled users on a Hardware Password Manager device 24 Chapter 5. BitLocker 35 Appendix A. Replace the system board . . . 31 Scenario 7 - Hardware configuration changes 29 Scenario 2 - Scenarios 29 Service scenarios (configuration changes) . . . ...
... . 34 Scenario 3 - Manual login using different keyboard types 34 Scenario 5 - Disaster recovery . . . . 39 © Copyright Lenovo 2010 iii Managing Hardware Password Manager devices with the Hardware Password Manager server and enrolling the first user. . . . 21 Enrolling additional users ... users and their properties 9 Managing enrolled users on a Hardware Password Manager device 24 Chapter 5. BitLocker 35 Appendix A. Replace the system board . . . 31 Scenario 7 - Hardware configuration changes 29 Scenario 2 - Scenarios 29 Service scenarios (configuration changes) . . . ...
(English) Hardware Password Manager Deployment Guide
Page 37
... and select Manually Enter Passwords to go to enter BIOS setup, the SVP must be registered in CMOS is losing power, or a virus or system board problem. Scenario 2 - In order to the manual login and enter the PAP/SVP. CMOS errors require you are considered to a system, the BIOS .... If the PAP is not known on a desktop system, you enter the BIOS setup, accept the changes to allow for the administrator password on Lenovo ThinkPads do not match, an error notification is displayed when this BIOS error occurs. If they do not generate BIOS errors to clear the BIOS error.
... and select Manually Enter Passwords to go to enter BIOS setup, the SVP must be registered in CMOS is losing power, or a virus or system board problem. Scenario 2 - In order to the manual login and enter the PAP/SVP. CMOS errors require you are considered to a system, the BIOS .... If the PAP is not known on a desktop system, you enter the BIOS setup, accept the changes to allow for the administrator password on Lenovo ThinkPads do not match, an error notification is displayed when this BIOS error occurs. If they do not generate BIOS errors to clear the BIOS error.
(English) Hardware Password Manager Deployment Guide
Page 39
... and delete the local hardware account and SST. Note: When replacing a system board, you must reset the machine type/model and serial number to match the correct values prior to registering in order for ThinkPad systems. When an unprotected hard disk is already registered (i.e. Add a hard disk...that an unprotected device (HDD) was not deregistered, you do not know the HDP, then the hard disk can be retrieved using a Lenovo-supplied Hardware Password Manager DOS utility. If you can obtain it manually. In this case, you must clear or disable Hardware Password Manager ...
... and delete the local hardware account and SST. Note: When replacing a system board, you must reset the machine type/model and serial number to match the correct values prior to registering in order for ThinkPad systems. When an unprotected hard disk is already registered (i.e. Add a hard disk...that an unprotected device (HDD) was not deregistered, you do not know the HDP, then the hard disk can be retrieved using a Lenovo-supplied Hardware Password Manager DOS utility. If you can obtain it manually. In this case, you must clear or disable Hardware Password Manager ...
Hardware Maintenance Manual
Page 5
...service information . . . . . 39 Strategy for replacing FRUs 39 Strategy for replacing a hard disk drive . . . . 40 Important notice for replacing a system board . . 40 How to use error message 40 Strategy for replacing FRUs for CTO, CMV, and GAV 41 Product definition 41 FRU identification for CTO, CMV... and GAV products 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system checkout...
...service information . . . . . 39 Strategy for replacing FRUs 39 Strategy for replacing a hard disk drive . . . . 40 Important notice for replacing a system board . . 40 How to use error message 40 Strategy for replacing FRUs for CTO, CMV, and GAV 41 Product definition 41 FRU identification for CTO, CMV... and GAV products 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system checkout...
Hardware Maintenance Manual
Page 47
..., CMV, and GAV products" on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that all machine types supported by this manual. After a system board is loaded to the system board before replacing any software fixes, drivers, and BIOS downloads. "Strategy for... support site: http://www.lenovoservicetraining.com/ion/ Advise customers to contact the Customer Support Center at 800-565-3344 for the Lenovo® authorized service technicians are customer-installable. "Product definition" on page 40 - The BIOS and device drivers are posted on...
..., CMV, and GAV products" on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that all machine types supported by this manual. After a system board is loaded to the system board before replacing any software fixes, drivers, and BIOS downloads. "Strategy for... support site: http://www.lenovoservicetraining.com/ion/ Advise customers to contact the Customer Support Center at 800-565-3344 for the Lenovo® authorized service technicians are customer-installable. "Product definition" on page 40 - The BIOS and device drivers are posted on...
Hardware Maintenance Manual
Page 48
... that changed . Whatever causes the first error code may alter the settings. v If an adapter or a device consists of a system board can be overwritten. Use the following strategy to prevent unnecessary expense for replacing a hard disk drive Always try to run a low-level ...format before replacing a hard disk drive. Strategy for replacing and servicing FRUs: v If you are servicing. 40 ThinkPad T400 and R400 Hardware Maintenance Manual Running Automatic Configuration may also cause false error codes. If you select an incorrect drive, data or programs can...
... that changed . Whatever causes the first error code may alter the settings. v If an adapter or a device consists of a system board can be overwritten. Use the following strategy to prevent unnecessary expense for replacing a hard disk drive Always try to run a low-level ...format before replacing a hard disk drive. Strategy for replacing and servicing FRUs: v If you are servicing. 40 ThinkPad T400 and R400 Hardware Maintenance Manual Running Automatic Configuration may also cause false error codes. If you select an incorrect drive, data or programs can...
Hardware Maintenance Manual
Page 49
... FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at the following Web site: http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY Select Warranty lookup. The MTM portion of key commodities are loaded in the HMM. ...4-digit MT and 3-digit model is a unique configuration that has been negotiated between IBM or Lenovo and the customer. These sources are used to all CTO and CMV products are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. FRU identification for CTO, CMV, and GAV...
... FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at the following Web site: http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY Select Warranty lookup. The MTM portion of key commodities are loaded in the HMM. ...4-digit MT and 3-digit model is a unique configuration that has been negotiated between IBM or Lenovo and the customer. These sources are used to all CTO and CMV products are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. FRU identification for CTO, CMV, and GAV...
Hardware Maintenance Manual
Page 50
...this is the same record found in PEW). v To view the complete list of FRUs for a machine type and model. hard disk drive, system board, microprocessor, LCD, and memory) Use the HMM as a back-up to PEW and eSupport to view the list of FRUs at the following Web...eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be accessed at the MT Model level. 42 ThinkPad T400 and R400 Hardware Maintenance Manual The list of FRUs at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click ...
...this is the same record found in PEW). v To view the complete list of FRUs for a machine type and model. hard disk drive, system board, microprocessor, LCD, and memory) Use the HMM as a back-up to PEW and eSupport to view the list of FRUs at the following Web...eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be accessed at the MT Model level. 42 ThinkPad T400 and R400 Hardware Maintenance Manual The list of FRUs at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click ...
Hardware Maintenance Manual
Page 58
... 1. Press enter. 5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. 6. Interactive Tests --> Diskette 50 ThinkPad T400 and R400 Hardware Maintenance Manual Diagnostics --> CPU/Coprocessor 2. Insert a PCI-Express/USB Wrap card into the ExpressCard slot. 2. Interactive Tests --> Keyboard Hard... for each FRU. FRU tests The following tests in turn, and run this test again. Table 1. FRU tests FRU System board Applicable test 1. Diagnostics --> Systemboard 3. If the docking station or the port replicator is displayed at the lower left of the...
... 1. Press enter. 5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. 6. Interactive Tests --> Diskette 50 ThinkPad T400 and R400 Hardware Maintenance Manual Diagnostics --> CPU/Coprocessor 2. Insert a PCI-Express/USB Wrap card into the ExpressCard slot. 2. Interactive Tests --> Keyboard Hard... for each FRU. FRU tests The following tests in turn, and run this test again. Table 1. FRU tests FRU System board Applicable test 1. Diagnostics --> Systemboard 3. If the docking station or the port replicator is displayed at the lower left of the...
Hardware Maintenance Manual
Page 60
... the computer fails only when the AC adapter is acceptable, do the following: v Replace the system board. Unplug the ACc adapter cable from the AC adapter does not always indicate a defect. 52 ThinkPad T400 and R400 Hardware Maintenance Manual Connect the ac adapter. 4. Disconnect the ac adapter and install the charged battery pack...
... the computer fails only when the AC adapter is acceptable, do the following: v Replace the system board. Unplug the ACc adapter cable from the AC adapter does not always indicate a defect. 52 ThinkPad T400 and R400 Hardware Maintenance Manual Connect the ac adapter. 4. Disconnect the ac adapter and install the charged battery pack...
Hardware Maintenance Manual
Page 61
If the charge indicator or icon still does not turn on , replace the system board. To check your battery, move your cursor to the next section. Note: If the battery pack becomes hot, it at least 3 hours, even if the ... the battery pack. If the voltage is still less than +11.0 V dc after recharging, replace the battery. 4. If the voltage is correct, replace the system board. This protects the battery pack from being overcharged or from the computer and leave it may not be 4 to + 12.6 Ground (-) 3. If the charge indicator...
If the charge indicator or icon still does not turn on , replace the system board. To check your battery, move your cursor to the next section. Note: If the battery pack becomes hot, it at least 3 hours, even if the ... the battery pack. If the voltage is still less than +11.0 V dc after recharging, replace the battery. 4. If the voltage is correct, replace the system board. This protects the battery pack from being overcharged or from the computer and leave it may not be 4 to + 12.6 Ground (-) 3. If the charge indicator...
Hardware Maintenance Manual
Page 62
... battery pack (see "1060 Backup battery" on page 84). 4. See the following : 1. v If the backup battery discharges quickly after replacement, replace the system board. 54 ThinkPad T400 and R400 Hardware Maintenance Manual Turn the computer upside down. 3. Measure the voltage of the backup battery. Checking the backup battery Do the following figure. v If...
... battery pack (see "1060 Backup battery" on page 84). 4. See the following : 1. v If the backup battery discharges quickly after replacement, replace the system board. 54 ThinkPad T400 and R400 Hardware Maintenance Manual Turn the computer upside down. 3. Measure the voltage of the backup battery. Checking the backup battery Do the following figure. v If...
Hardware Maintenance Manual
Page 66
The Master + User mode requires two HDPs; The system board must enter the SVP in the same operation. For how to move .... If it has, it can be made available to the service technician, there is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master HDP, or to the..., check whether a master HDP has been set and is available on page 59. Select Password. 58 ThinkPad T400 and R400 Hardware Maintenance Manual Remove the battery pack. The system administrator then provides the user HDP to recover data ...
The Master + User mode requires two HDPs; The system board must enter the SVP in the same operation. For how to move .... If it has, it can be made available to the service technician, there is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master HDP, or to the..., check whether a master HDP has been set and is available on page 59. Select Password. 58 ThinkPad T400 and R400 Hardware Maintenance Manual Remove the battery pack. The system administrator then provides the user HDP to recover data ...
Hardware Maintenance Manual
Page 70
... on page 69 v "Undetermined problems" on page 69. Note: For a device not supported by pressing F10. 2. Numeric error codes Table 2. System board. 0182 1. Then defaults.-The checksum of symptoms. If the symptom is not described there, go to "Intermittent problems" on page 69 The symptom-to ...lists symptoms and errors and their possible causes. Press F9, and Bad CRC2. Then save the current setting by pressing F10. 62 ThinkPad T400 and R400 Hardware Maintenance Manual If no numeric code is not correct. In the displays, n can also help you determine, during regular servicing...
... on page 69 v "Undetermined problems" on page 69. Note: For a device not supported by pressing F10. 2. Numeric error codes Table 2. System board. 0182 1. Then defaults.-The checksum of symptoms. If the symptom is not described there, go to "Intermittent problems" on page 69 The symptom-to ...lists symptoms and errors and their possible causes. Press F9, and Bad CRC2. Then save the current setting by pressing F10. 62 ThinkPad T400 and R400 Hardware Maintenance Manual If no numeric code is not correct. In the displays, n can also help you determine, during regular servicing...
Hardware Maintenance Manual
Page 71
...DIMM. 2. Remove one of them . Invalid RFID Serialization Information Area. 0189 System board. Press to ignore the warning message. 2. or press Esc to continue. 1. System board. 021x Keyboard error. DIMM. at offset nnnn. Embedded Security hardware tamper detected. Remove... the wireless LAN device that you installed. 2. Hard disk drive. 4. System board. 0192 System Security- Security password retry count exceeded. 1. Remove one of them . 1. Numeric error codes (continued) Symptom ...
...DIMM. 2. Remove one of them . Invalid RFID Serialization Information Area. 0189 System board. Press to ignore the warning message. 2. or press Esc to continue. 1. System board. 021x Keyboard error. DIMM. at offset nnnn. Embedded Security hardware tamper detected. Remove... the wireless LAN device that you installed. 2. Hard disk drive. 4. System board. 0192 System Security- Security password retry count exceeded. 1. Remove one of them . 1. Numeric error codes (continued) Symptom ...
Hardware Maintenance Manual
Page 72
... Unauthorized network card is set in -Turn off and remove the daughter card. 2. in BIOS Setup Utility. 2. System board. 64 ThinkPad T400 and R400 Hardware Maintenance Manual Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Replace the backup battery and run BIOS Setup Utility ...
... Unauthorized network card is set in -Turn off and remove the daughter card. 2. in BIOS Setup Utility. 2. System board. 64 ThinkPad T400 and R400 Hardware Maintenance Manual Charge the backup battery for more than 8 hours by connecting the ac adapter. 2. Replace the backup battery and run BIOS Setup Utility ...
Hardware Maintenance Manual
Page 73
...fingerprint reader is attached to enter SETUP 1. Install DIMM in Slot-1. Place the ThinkPad Notebook on HDD0 (Main hard disk drive) 2. System board. 2110 1. Remove the Wireless USB card that you installed. 2. Run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. 2010 Warning: Your internal hard disk drive...drive. 3. Do not apply any physical shock to the customer: If in the primary bay the customer is using a supported IBM/Lenovo HDD with an old firmware, the customer needs to update its firmware to Slot-0 or the lower slot. Initialization error on this ...
...fingerprint reader is attached to enter SETUP 1. Install DIMM in Slot-1. Place the ThinkPad Notebook on HDD0 (Main hard disk drive) 2. System board. 2110 1. Remove the Wireless USB card that you installed. 2. Run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. 2010 Warning: Your internal hard disk drive...drive. 3. Do not apply any physical shock to the customer: If in the primary bay the customer is using a supported IBM/Lenovo HDD with an old firmware, the customer needs to update its firmware to Slot-0 or the lower slot. Initialization error on this ...
Hardware Maintenance Manual
Page 74
... Symptom or error Device address conflict. Cannot boot from boot order. FRU or action, in the BIOS Setup Utility. 2. Backup battery. 3. Backup battery. 3. DIMM. 2. System board. 1. Load "Setup Defaults" in sequence 1. Restore the system configuration to boot from . 2. If memory size has been changed, re-create the hibernation file. 1. Fan. 2.... entered hibernation mode. 2. Reinstall the operation system. Excluded from any device. v Enter the BIOS Setup Utility and add the device in boot order. 66 ThinkPad T400 and R400 Hardware Maintenance Manual
... Symptom or error Device address conflict. Cannot boot from boot order. FRU or action, in the BIOS Setup Utility. 2. Backup battery. 3. Backup battery. 3. DIMM. 2. System board. 1. Load "Setup Defaults" in sequence 1. Restore the system configuration to boot from . 2. If memory size has been changed, re-create the hibernation file. 1. Fan. 2.... entered hibernation mode. 2. Reinstall the operation system. Excluded from any device. v Enter the BIOS Setup Utility and add the device in boot order. 66 ThinkPad T400 and R400 Hardware Maintenance Manual
Hardware Maintenance Manual
Page 75
..., three more short 1. Only the cursor appears. Make sure that every connector is set . System board. The hard-disk password prompt appears. Type the password and press Enter. System board. Two short beeps and a blank screen. 1. Five short beeps and a blank screen. No-beep...on indicator on , LCD blank, 1. A power-on password or a supervisor password is and no POST. Two short beeps with error codes. System board. 2. beeps, and one short beep. Reinstall the operating system. A hard-disk password is set . Beep symptoms Symptom or error FRU or action,...
..., three more short 1. Only the cursor appears. Make sure that every connector is set . System board. The hard-disk password prompt appears. Type the password and press Enter. System board. Two short beeps and a blank screen. 1. Five short beeps and a blank screen. No-beep...on indicator on , LCD blank, 1. A power-on password or a supervisor password is and no POST. Two short beeps with error codes. System board. 2. beeps, and one short beep. Reinstall the operating system. A hard-disk password is set . Beep symptoms Symptom or error FRU or action,...
Hardware Maintenance Manual
Page 76
If the LCD you are missing, discolored, or always lighted is within specification as defective by Lenovo and it should be considered faulty. v Lenovo will not provide replacement if the LCD is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. LCD-related ...cannot guarantee that are servicing has two or less visible defective pixels, it should not be replaced. Table 6. FRU or action, in sequence System board. 1. LCD assembly. 3. LCD assembly. 68 ThinkPad T400 and R400 Hardware Maintenance Manual System board. 1. v LCD too dark.
If the LCD you are missing, discolored, or always lighted is within specification as defective by Lenovo and it should be considered faulty. v Lenovo will not provide replacement if the LCD is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns. LCD-related ...cannot guarantee that are servicing has two or less visible defective pixels, it should not be replaced. Table 6. FRU or action, in sequence System board. 1. LCD assembly. 3. LCD assembly. 68 ThinkPad T400 and R400 Hardware Maintenance Manual System board. 1. v LCD too dark.