Troubleshooting Guide
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... 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing problems 13 HDD diagnostic program 13 Diagnosing problems using PC-Doctor from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard ... and drives properly 6 Be sure not to modify your computer . . . 7 Take care in setting passwords . . . . . 7 Care for Access Help . . . 3 Chapter 2. Warranty information . . . . 63 Types of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the ThinkVantage ...
... 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing problems 13 HDD diagnostic program 13 Diagnosing problems using PC-Doctor from the service partition 14 Troubleshooting 15 Error messages 15 Errors without messages 21 Memory problems 23 Password problems 23 Keyboard ... and drives properly 6 Be sure not to modify your computer . . . 7 Take care in setting passwords . . . . . 7 Care for Access Help . . . 3 Chapter 2. Warranty information . . . . 63 Types of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the ThinkVantage ...
Troubleshooting Guide
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..., move to the tables for Access Help Password Reset Service Although Access Help describes the Password Reset Service, that service cannot be used on again. 3. Press F10 to Fingerprint Reader, and press Enter. 7. Finding information 3 The BIOS Setup Utility opens. 4. Using the cursor keys, move to a Lenovo reseller or a marketing representative. Note your computer...
..., move to the tables for Access Help Password Reset Service Although Access Help describes the Password Reset Service, that service cannot be used on again. 3. Press F10 to Fingerprint Reader, and press Enter. 7. Finding information 3 The BIOS Setup Utility opens. 4. Using the cursor keys, move to a Lenovo reseller or a marketing representative. Note your computer...
Troubleshooting Guide
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... for detailed warranty information. If you have set a supervisor password, the BIOS Setup Utility menu appears after you to enter the BIOS Setup Utility. When the item you need to restore the settings to load the default settings or discard the changes. 12 ThinkPad® R500 Service and Troubleshooting Guide See Chapter 6, "Getting help . 4. v Security...
... for detailed warranty information. If you have set a supervisor password, the BIOS Setup Utility menu appears after you to enter the BIOS Setup Utility. When the item you need to restore the settings to load the default settings or discard the changes. 12 ThinkPad® R500 Service and Troubleshooting Guide See Chapter 6, "Getting help . 4. v Security...
Troubleshooting Guide
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... remote change has failed. Security password retry count exceeded. This message is displayed if you from accessing this does not solve the found. This message is displayed if you do not find your problem here, see Access Help. Enter BIOS Setup and load Setup defaults. Press... F9 and then Enter to load the default setting. Troubleshooting If you enter a wrong supervisor password more than one Remove one .
... remote change has failed. Security password retry count exceeded. This message is displayed if you from accessing this does not solve the found. This message is displayed if you do not find your problem here, see Access Help. Enter BIOS Setup and load Setup defaults. Press... F9 and then Enter to load the default setting. Troubleshooting If you enter a wrong supervisor password more than one Remove one .
Troubleshooting Guide
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..., have been set. An HDD or SSD password is not working. v Restore the system configuration to use the computer. Have the drive serviced. Have the drive serviced. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide v If the...
..., have been set. An HDD or SSD password is not working. v Restore the system configuration to use the computer. Have the drive serviced. Have the drive serviced. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide v If the...
Troubleshooting Guide
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... refer to have the HDD or SSD replaced. Solution: v If you forget your power-on password, you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the service partition on page 48. 5. Proof of purchase is required, ...must take your computer to a Lenovo authorized servicer or a marketing representative to have that password canceled. Password problems Problem: You forgot your password. Proof of purchase is required, and a fee will be charged for parts and service. Verify that the latest BIOS for Power-on page 48. 2....
... refer to have the HDD or SSD replaced. Solution: v If you forget your power-on password, you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the service partition on page 48. 5. Proof of purchase is required, ...must take your computer to a Lenovo authorized servicer or a marketing representative to have that password canceled. Password problems Problem: You forgot your password. Proof of purchase is required, and a fee will be charged for parts and service. Verify that the latest BIOS for Power-on page 48. 2....
Troubleshooting Guide
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Solution: Your computer supports an enhanced password algorithm. Problem: You cannot hot-swap the HDD or SSD in the Ultrabay only if no hard disk password has been set a hard disk password with Using Passphrase enabled in the BIOS Setup Utility, and want to use the HDD or SSD in the Ultrabay is disabled.... Remove the hard disk password on the HDD or SSD of the computer, you moved...
Solution: Your computer supports an enhanced password algorithm. Problem: You cannot hot-swap the HDD or SSD in the Ultrabay only if no hard disk password has been set a hard disk password with Using Passphrase enabled in the BIOS Setup Utility, and want to use the HDD or SSD in the Ultrabay is disabled.... Remove the hard disk password on the HDD or SSD of the computer, you moved...
Troubleshooting Guide
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... Utility. Problem: You cannot change and exit the BIOS Setup Utility. 7. When the ThinkPad logo comes up, immediately press F1 to the data. 32 ThinkPad® R500 Service and Troubleshooting Guide Turn off the computer. 2. enabled or disabled - Problem: When you set the password. Solution: A hard disk password can be changed or removed only if the...
... Utility. Problem: You cannot change and exit the BIOS Setup Utility. 7. When the ThinkPad logo comes up, immediately press F1 to the data. 32 ThinkPad® R500 Service and Troubleshooting Guide Turn off the computer. 2. enabled or disabled - Problem: When you set the password. Solution: A hard disk password can be changed or removed only if the...
Troubleshooting Guide
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... 11, 15 additional information for Access Help 3 B battery replacing 39 troubleshooting 30 BIOS Setup Utility 12 initializing 36 C carrying the computer 6 cleaning computer cover 8 computer...15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 ... 74 FCC statement 74 for US users 77 Regulatory information 80 P packing material 5 password setting 7 troubleshooting 23 PC-Doctor 13, 14 for Windows 13 pointing device troubleshooting 24...
... 11, 15 additional information for Access Help 3 B battery replacing 39 troubleshooting 30 BIOS Setup Utility 12 initializing 36 C carrying the computer 6 cleaning computer cover 8 computer...15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 ... 74 FCC statement 74 for US users 77 Regulatory information 80 P packing material 5 password setting 7 troubleshooting 23 PC-Doctor 13, 14 for Windows 13 pointing device troubleshooting 24...