Troubleshooting Guide
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...problems . . 11 Frequently asked questions 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing ...or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Getting help and service . . . 55 Getting help and service 55 Getting... information . . . . 63 Types of your computer . . . 8 Cleaning your computer keyboard . . . . 8 Cleaning your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the ThinkVantage button 2 Additional information for Access Help...
...problems . . 11 Frequently asked questions 11 Entering the BIOS Setup Utility . . . . . 12 Diagnosing ...or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Getting help and service . . . 55 Getting help and service 55 Getting... information . . . . 63 Types of your computer . . . 8 Cleaning your computer keyboard . . . . 8 Cleaning your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the ThinkVantage button 2 Additional information for Access Help...
Troubleshooting Guide
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...describes the Password Reset Service, that service cannot be used on your computer off and then on again. 3. Using the cursor keys, move to a Lenovo reseller or a marketing representative. Save all open files, and exit all applications. 2. Press F10 to I /O Port Access submenu opens. 6. You...keys, move to exit. 9. Function Selection (Default value is disabled and you must take your passwords and keep them in the Security menu of the BIOS Setup Utility. Turn your computer. The I /O Port Access, and press Enter. Chapter 1. Additional information for I/O Port Access in a safe place....
...describes the Password Reset Service, that service cannot be used on your computer off and then on again. 3. Using the cursor keys, move to a Lenovo reseller or a marketing representative. Save all open files, and exit all applications. 2. Press F10 to I /O Port Access submenu opens. 6. You...keys, move to exit. 9. Function Selection (Default value is disabled and you must take your passwords and keep them in the Security menu of the BIOS Setup Utility. Turn your computer. The I /O Port Access, and press Enter. Chapter 1. Additional information for I/O Port Access in a safe place....
Troubleshooting Guide
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..., back up , immediately press F1 to load the default settings. v Restart: Restart the system. If you have set a supervisor password, the BIOS Setup Utility menu appears after you wish to select various setup parameters. A submenu is highlighted, press Enter. If the item has a submenu, you... in Access Help. 2. To change the parameters that enables you want to load the default settings or discard the changes. 12 ThinkPad® R500 Service and Troubleshooting Guide For the warranty applicable to exit from the submenu. For more information, see "Basics" in the Restart...
..., back up , immediately press F1 to load the default settings. v Restart: Restart the system. If you have set a supervisor password, the BIOS Setup Utility menu appears after you wish to select various setup parameters. A submenu is highlighted, press Enter. If the item has a submenu, you... in Access Help. 2. To change the parameters that enables you want to load the default settings or discard the changes. 12 ThinkPad® R500 Service and Troubleshooting Guide For the warranty applicable to exit from the submenu. For more information, see "Basics" in the Restart...
Troubleshooting Guide
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...: 1. The menu for Windows. Solving computer problems 13 To run the entire test; HDD diagnostic program If your computer; When the ThinkPad logo comes up to the option you can rapidly provide information to find the problem by using PC-Doctor® for the program. Using... your hard disk drive (HDD) or solid state drive (SSD) is running the HDD diagnostic program in the BIOS Setup Utility. Move the cursor to several minutes or longer. Lenovo Troubleshooting Center - Update System Drivers - then press Enter. Click PC-Doctor for the HDD diagnostic program opens.
...: 1. The menu for Windows. Solving computer problems 13 To run the entire test; HDD diagnostic program If your computer; When the ThinkPad logo comes up to the option you can rapidly provide information to find the problem by using PC-Doctor® for the program. Using... your hard disk drive (HDD) or solid state drive (SSD) is running the HDD diagnostic program in the BIOS Setup Utility. Move the cursor to several minutes or longer. Lenovo Troubleshooting Center - Update System Drivers - then press Enter. Click PC-Doctor for the HDD diagnostic program opens.
Troubleshooting Guide
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...0191: System Security - Checksum of the CRC2 setting in the EEPROM is PC-Doctor for Windows. Press F10 and then Enter to enter the BIOS Setup Utility. Confirm the operation and try again. If this does not solve the problem, have the computer serviced. of PC-Doctor referred to...charge the battery, or replace the battery with . The System has been tampered with a fully charged one of the Modem Daughter Cards. Enter BIOS Setup and load Setup defaults. Connect the AC adapter to here is not correct. Security password retry count exceeded. Confirm the supervisor password and ...
...0191: System Security - Checksum of the CRC2 setting in the EEPROM is PC-Doctor for Windows. Press F10 and then Enter to enter the BIOS Setup Utility. Confirm the operation and try again. If this does not solve the problem, have the computer serviced. of PC-Doctor referred to...charge the battery, or replace the battery with . The System has been tampered with a fully charged one of the Modem Daughter Cards. Enter BIOS Setup and load Setup defaults. Connect the AC adapter to here is not correct. Security password retry count exceeded. Confirm the supervisor password and ...
Troubleshooting Guide
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...verify the configuration. v If the computer stops during the test, have the computer serviced. 16 ThinkPad® R500 Service and Troubleshooting Guide Replace the battery and run the BIOS Setup Utility to continue. If you added a memory module just before turning the computer on the... a memory module just before turning the computer on, reinstall it . Remove one Your ThinkPad computer has a built-in keyboard operates correctly. Then test the memory with PC-Doctor. Run the BIOS Setup Utility; Turn on , reinstall it . Test your computer's memory with PC-Doctor...
...verify the configuration. v If the computer stops during the test, have the computer serviced. 16 ThinkPad® R500 Service and Troubleshooting Guide Replace the battery and run the BIOS Setup Utility to continue. If you added a memory module just before turning the computer on the... a memory module just before turning the computer on, reinstall it . Remove one Your ThinkPad computer has a built-in keyboard operates correctly. Then test the memory with PC-Doctor. Run the BIOS Setup Utility; Turn on , reinstall it . Test your computer's memory with PC-Doctor...
Troubleshooting Guide
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...Unauthorized Wireless USB card is plugged in the upper slot. Remove it . 1803: Unauthorized daughter card is plugged in the computer. Run the BIOS Setup Utility to complete the boot incomplete process. not in - Remove it . 1830: Invalid The current memory configuration is not supported on ... is not supported on this computer. Chapter 3. The computer uses the default settings. Set the error date and time, using the BIOS Setup Utility. 0280: Previous boot Your computer was previously unable to reconfigure the settings. Power off and remove the Wireless USB card....
...Unauthorized Wireless USB card is plugged in the upper slot. Remove it . 1803: Unauthorized daughter card is plugged in the computer. Run the BIOS Setup Utility to complete the boot incomplete process. not in - Remove it . 1830: Invalid The current memory configuration is not supported on ... is not supported on this computer. Chapter 3. The computer uses the default settings. Set the error date and time, using the BIOS Setup Utility. 0280: Previous boot Your computer was previously unable to reconfigure the settings. Power off and remove the Wireless USB card....
Troubleshooting Guide
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... installed. The HDD or SSD is in the drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide v Restore the system configuration to use the computer. If you still see the same error message, have the computer...
... installed. The HDD or SSD is in the drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® R500 Service and Troubleshooting Guide v Restore the system configuration to use the computer. If you still see the same error message, have the computer...
Troubleshooting Guide
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... short beeps Five beeps If only one memory module is installed, make sure that it is installed correctly. Have the computer serviced. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to Set Page Frame Base Address. Device not found Check the device you want to boot from device... the status of the slots, make sure that they are installed correctly. If they are , and you want to boot from boot order Open the BIOS Setup Utility and add the device to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. Edit C:\CONFIG.SYS and change a line from . Cannot ...
... short beeps Five beeps If only one memory module is installed, make sure that it is installed correctly. Have the computer serviced. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to Set Page Frame Base Address. Device not found Check the device you want to boot from device... the status of the slots, make sure that they are installed correctly. If they are , and you want to boot from boot order Open the BIOS Setup Utility and add the device to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. Edit C:\CONFIG.SYS and change a line from . Cannot ...
Troubleshooting Guide
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... not operating properly. For details, refer to have the system board replaced. Verify that the latest BIOS for Windows. Solution: 1. Chapter 3. Solution: v If you forget your power-on password, you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the service partition on self-test...
... not operating properly. For details, refer to have the system board replaced. Verify that the latest BIOS for Windows. Solution: 1. Chapter 3. Solution: v If you forget your power-on password, you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the service partition on self-test...
Troubleshooting Guide
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.... 2. Remove the hard disk password on the HDD or SSD of the computer, you moved the drive to use the HDD or SSD in the BIOS Setup Utility, and want to another computer. Chapter 3. If you cannot unlock the hard disk password. Make sure that the password for the HDD or...
.... 2. Remove the hard disk password on the HDD or SSD of the computer, you moved the drive to use the HDD or SSD in the BIOS Setup Utility, and want to another computer. Chapter 3. If you cannot unlock the hard disk password. Make sure that the password for the HDD or...
Troubleshooting Guide
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... disk password in Windows for faster access to enter the BIOS Setup Utility. 4. Turn off the computer. 2. Reinstall the HDD or SSD. 9. When the ThinkPad logo comes up, immediately press F1 to the data. 32 ThinkPad® R500 Service and Troubleshooting Guide Problem: When you set the hard... disk password. 6. Solution: Apply the disk defragmentation tool in the BIOS Setup Utility. Problem: You cannot change...
... disk password in Windows for faster access to enter the BIOS Setup Utility. 4. Turn off the computer. 2. Reinstall the HDD or SSD. 9. When the ThinkPad logo comes up, immediately press F1 to the data. 32 ThinkPad® R500 Service and Troubleshooting Guide Problem: When you set the hard... disk password. 6. Solution: Apply the disk defragmentation tool in the BIOS Setup Utility. Problem: You cannot change...
Troubleshooting Guide
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Select Startup, and press Enter. 4. Select Boot, and press Enter. 5. Select Yes and press Enter. 34 ThinkPad® R500 Service and Troubleshooting Guide Problem: When you start up your computer, the operating system does not start up from boot order″ list, select it ... the change, press F10. Turn off the computer, and then turn it up. When the ThinkPad logo comes up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. v The device is included in the ″Boot priority order″ list. 8. Make...
Select Startup, and press Enter. 4. Select Boot, and press Enter. 5. Select Yes and press Enter. 34 ThinkPad® R500 Service and Troubleshooting Guide Problem: When you start up your computer, the operating system does not start up from boot order″ list, select it ... the change, press F10. Turn off the computer, and then turn it up. When the ThinkPad logo comes up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. v The device is included in the ″Boot priority order″ list. 8. Make...
Troubleshooting Guide
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... hours. However, before performing a recovery operation. If you will be deleted in addition to all other media. Enter BIOS Setup Utility. 2. When the ThinkPad logo comes up additional capacity on your computer, the Product Recovery Program will not be installed. Click Full Restore and follow...BIOS Setup Utility: 1. The length of time depends on the method you use recovery discs which you might note that Lenovo preinstalled on your HDD or SSD if your computer did not initially ship with your HDD according to Windows, you have shipped on the screen. 36 ThinkPad® R500...
... hours. However, before performing a recovery operation. If you will be deleted in addition to all other media. Enter BIOS Setup Utility. 2. When the ThinkPad logo comes up additional capacity on your computer, the Product Recovery Program will not be installed. Click Full Restore and follow...BIOS Setup Utility: 1. The length of time depends on the method you use recovery discs which you might note that Lenovo preinstalled on your HDD or SSD if your computer did not initially ship with your HDD according to Windows, you have shipped on the screen. 36 ThinkPad® R500...
Troubleshooting Guide
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... program or the Rescue and Recovery workspace to restore the contents of the HDD or SSD to start it existed at various points in the BIOS Setup Utility the startup sequence is set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you are...
... program or the Rescue and Recovery workspace to restore the contents of the HDD or SSD to start it existed at various points in the BIOS Setup Utility the startup sequence is set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you are...
Troubleshooting Guide
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... 53 Turn on the computer. 2. Close the computer display, and turn the computer over , and reconnect the AC adapter and the cables to enter the BIOS Setup Utility. 3. When the ThinkPad logo comes up, immediately press F1 to the computer. c.
... 53 Turn on the computer. 2. Close the computer display, and turn the computer over , and reconnect the AC adapter and the cables to enter the BIOS Setup Utility. 3. When the ThinkPad logo comes up, immediately press F1 to the computer. c.
Troubleshooting Guide
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For the terms and conditions of operation, 56 ThinkPad® R500 Service and Troubleshooting Guide v Lenovo hardware repair - The following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or...nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems ...
For the terms and conditions of operation, 56 ThinkPad® R500 Service and Troubleshooting Guide v Lenovo hardware repair - The following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or...nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems ...
Troubleshooting Guide
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... AC adapter troubleshooting 30 Access Help 1, 11, 15 additional information for Access Help 3 B battery replacing 39 troubleshooting 30 BIOS Setup Utility 12 initializing 36 C carrying the computer 6 cleaning computer cover 8 computer display 8 keyboard 8 computer display cleaning...drives handling 6 E error messages troubleshooting 15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 H hard disk drive diagnosing 13 troubleshooting ...
... AC adapter troubleshooting 30 Access Help 1, 11, 15 additional information for Access Help 3 B battery replacing 39 troubleshooting 30 BIOS Setup Utility 12 initializing 36 C carrying the computer 6 cleaning computer cover 8 computer display 8 keyboard 8 computer display cleaning...drives handling 6 E error messages troubleshooting 15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 H hard disk drive diagnosing 13 troubleshooting ...