Hardware Maintenance Manual
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...PC-Doctor for Windows 28 PC-Doctor...Screen blank mode 37 Standby mode 37 Hibernation mode 38 Symptom-to-FRU index 39 Numeric error codes 39 Error messages 43 Beep symptoms 44 © Copyright Lenovo 2008, 2009 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T500... and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64...
...PC-Doctor for Windows 28 PC-Doctor...Screen blank mode 37 Standby mode 37 Hibernation mode 38 Symptom-to-FRU index 39 Numeric error codes 39 Error messages 43 Beep symptoms 44 © Copyright Lenovo 2008, 2009 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T500... and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64...
Hardware Maintenance Manual
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...fixes, drivers, and BIOS, do as follows: 1. "How to prevent unnecessary expense for the Lenovo® authorized service technicians are installed before completing the service action. Follow the directions on the screen. 3. Use the following strategy to use error message" on page 18 v "Strategy for ...replacing FRUs for CTO, CMV, and GAV" on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that the...
...fixes, drivers, and BIOS, do as follows: 1. "How to prevent unnecessary expense for the Lenovo® authorized service technicians are installed before completing the service action. Follow the directions on the screen. 3. Use the following strategy to use error message" on page 18 v "Strategy for ...replacing FRUs for CTO, CMV, and GAV" on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that the...
Hardware Maintenance Manual
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... components mounted on the screen to those settings remain in the computer you are very sensitive. Attention: The drive startup sequence in effect. If you select an incorrect drive, data or programs can cause damage to diagnose failures. Important notice for the computer you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance...
... components mounted on the screen to those settings remain in the computer you are very sensitive. Attention: The drive startup sequence in effect. If you select an incorrect drive, data or programs can cause damage to diagnose failures. Important notice for the computer you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance...
Hardware Maintenance Manual
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...only with the arrow keys, but also with the TrackPoint® pointer. The utility is available on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be powered on, go to "Symptom-to test a device that is available at following procedure, you run...(hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in the ThinkPad Advanced Dock, even if the computer supports the ThinkPad Advanced Dock. Turn on the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual Note: If a supervisor password has been set by the customer...
...only with the arrow keys, but also with the TrackPoint® pointer. The utility is available on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be powered on, go to "Symptom-to test a device that is available at following procedure, you run...(hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in the ThinkPad Advanced Dock, even if the computer supports the ThinkPad Advanced Dock. Turn on the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual Note: If a supervisor password has been set by the customer...
Hardware Maintenance Manual
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... follows: Diagnostics Interactive Tests v Run Normal Test v Run Quick Test v CPU/Coprocessor v Systemboard v Video Adapter v Serial Ports v Parallel Ports v Fixed Disks v Diskette Drives v Other Devices v ThinkPad Devices v Communication v Wireless LAN v Advanced Memory Tests v Keyboard v Video v Internal Speaker v Mouse v Diskette v System Load v Optical Drive Test v Intel WLAN Radio Test Notes: v In the... in the PC-Doctor menu. v To test Digital Signature Chip, the security chip must be held down menu appears. (Its exact form depends on the screen.
... follows: Diagnostics Interactive Tests v Run Normal Test v Run Quick Test v CPU/Coprocessor v Systemboard v Video Adapter v Serial Ports v Parallel Ports v Fixed Disks v Diskette Drives v Other Devices v ThinkPad Devices v Communication v Wireless LAN v Advanced Memory Tests v Keyboard v Video v Internal Speaker v Mouse v Diskette v System Load v Optical Drive Test v Intel WLAN Radio Test Notes: v In the... in the PC-Doctor menu. v To test Digital Signature Chip, the security chip must be held down menu appears. (Its exact form depends on the screen.
Hardware Maintenance Manual
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... categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed to help you to run the test, click "Run Diagnostics" on the system ...models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to test the hardware features of the computer. Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 ...
... categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed to help you to run the test, click "Run Diagnostics" on the system ...models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to test the hardware features of the computer. Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 ...
Hardware Maintenance Manual
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...) is replaced because of time depends on page 193. Insert the bootable Start Recovery Disc into the Windows desktop several minutes at a time. Insert the Operating System Recovery Disc when prompted and click Yes to...order, see "Recovery discs" on the method you use. If there is normal. © Copyright Lenovo 2008, 2009 33 If you . Remove the disc and then click Yes. If you use the ...use recovery discs, recovery takes at the same time so that you to -FRU index" on the screen for the computer. Note: The remainder of the data has been copied from the last disc in the...
...) is replaced because of time depends on page 193. Insert the bootable Start Recovery Disc into the Windows desktop several minutes at a time. Insert the Operating System Recovery Disc when prompted and click Yes to...order, see "Recovery discs" on the method you use. If there is normal. © Copyright Lenovo 2008, 2009 33 If you . Remove the disc and then click Yes. If you use the ...use recovery discs, recovery takes at the same time so that you to -FRU index" on the screen for the computer. Note: The remainder of the data has been copied from the last disc in the...
Hardware Maintenance Manual
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... person. Attention: If the user HDP has been forgotten, check whether a master HDP has been set , a prompt for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual The hard disk drive can be replaced for it can be needed for a scheduled fee. Attention: If the SVP has...be made available to the servicer, there is no master HDP is available, neither Lenovo nor Lenovo authorized servicers provide any services to reset either the user or the master HDP, or to Microsoft Windows screen is displayed. The password must be replaced for any of these passwords has been set...
... person. Attention: If the user HDP has been forgotten, check whether a master HDP has been set , a prompt for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual The hard disk drive can be replaced for it can be needed for a scheduled fee. Attention: If the SVP has...be made available to the servicer, there is no master HDP is available, neither Lenovo nor Lenovo authorized servicers provide any services to reset either the user or the master HDP, or to Microsoft Windows screen is displayed. The password must be replaced for any of these passwords has been set...
Hardware Maintenance Manual
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... Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. Related service information 35 Remove the battery pack. To remove a user HDP that you have been saved window, press Enter. 8. When the ThinkPad logo comes up , immediately press F1 to enterBIOS Setup Utility... power-on password To remove a POP that has been forgotten, when the SVP and the master HDP are known, do the following : 1. Turn on the screen; For how to remove the battery pack, see "1100 Backup battery" on page 79. 4. then enter the master HDP.
... Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. Related service information 35 Remove the battery pack. To remove a user HDP that you have been saved window, press Enter. 8. When the ThinkPad logo comes up , immediately press F1 to enterBIOS Setup Utility... power-on password To remove a POP that has been forgotten, when the SVP and the master HDP are known, do the following : 1. Turn on the screen; For how to remove the battery pack, see "1100 Backup battery" on page 79. 4. then enter the master HDP.
Hardware Maintenance Manual
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Also, in screen blank mode: v The LCD is powered off monitor" timer in the "Power Management Properties" window, the computer goes into hibernation mode.) Note for the APM operating system: Even if you can change the action of the following : v Press the Fn...the low-battery alarm, the charge indicator notifies you when the battery is powered off . v The CPU stops. In certain circumstances, the computer goes into screen blank mode, press the ThinkVantage® button and use the ThinkVantage Productivity Center. It chooses either of Fn+F4. v Open the LCD cover. To end...
Also, in screen blank mode: v The LCD is powered off monitor" timer in the "Power Management Properties" window, the computer goes into hibernation mode.) Note for the APM operating system: Even if you can change the action of the following : v Press the Fn...the low-battery alarm, the charge indicator notifies you when the battery is powered off . v The CPU stops. In certain circumstances, the computer goes into screen blank mode, press the ThinkVantage® button and use the ThinkVantage Productivity Center. It chooses either of Fn+F4. v Open the LCD cover. To end...
Hardware Maintenance Manual
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.... Make sure that every connector is set . connected tightly and correctly. 2. Reseat DIMM. 2. LCD assembly. 3. Two short beeps and a blank screen. 1. Three short beeps, pause, three more short beeps, and one short beep. 2. System board One short beep, pause, three short beeps, pause...Reinstall the operating system. A hard-disk password is set . Five short beeps and a blank screen. Type the password and press Enter. Type the password and press Enter. 44 ThinkPad T500 and W500 Hardware Maintenance Manual Beep symptoms Table 3. See "Numeric error codes" on , and LCD...
.... Make sure that every connector is set . connected tightly and correctly. 2. Reseat DIMM. 2. LCD assembly. 3. Two short beeps and a blank screen. 1. Three short beeps, pause, three more short beeps, and one short beep. 2. System board One short beep, pause, three short beeps, pause...Reinstall the operating system. A hard-disk password is set . Five short beeps and a blank screen. Type the password and press Enter. Type the password and press Enter. 44 ThinkPad T500 and W500 Hardware Maintenance Manual Beep symptoms Table 3. See "Numeric error codes" on , and LCD...
Hardware Maintenance Manual
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... that are missing, discolored, or always lighted is characteristic of R, G, B sub-pixels. v LCD screen unreadable. v A bright dot means a pixel is always on June 2006 or later manufactured ThinkPad LCD resolution Bright dots Dark dots Bright and dark dots XGA, WXGA 5 6 6 WXGA+, SXGA+, ...5 WSXGA+ 8 10 UXGA, WUXGA, 5 13 13 QXGA Notes: v Lenovo will have zero pixel defects. LCD assembly. 3. Minimum quantity...
... that are missing, discolored, or always lighted is characteristic of R, G, B sub-pixels. v LCD screen unreadable. v A bright dot means a pixel is always on June 2006 or later manufactured ThinkPad LCD resolution Bright dots Dark dots Bright and dark dots XGA, WXGA 5 6 6 WXGA+, SXGA+, ...5 WSXGA+ 8 10 UXGA, WUXGA, 5 13 13 QXGA Notes: v Lenovo will have zero pixel defects. LCD assembly. 3. Minimum quantity...
Hardware Maintenance Manual
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...FRU tests FRU Applicable test System board 1. If the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock or the ThinkPad Essential Port Replicator is displayed at the lower left of the screen, press F1 to the ThinkPad computer, detach it. Place the computer on the ... Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. 1. Diagnostics --> Systemboard --> Keyboard 2. To diagnose the hard disk drive from the diskette drive, and then turn off and turn , and run this test. Using cursor keys, select HDD diagnostic program. Press enter. 5. ThinkPad T500 and W500 53...
...FRU tests FRU Applicable test System board 1. If the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock or the ThinkPad Essential Port Replicator is displayed at the lower left of the screen, press F1 to the ThinkPad computer, detach it. Place the computer on the ... Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. 1. Diagnostics --> Systemboard --> Keyboard 2. To diagnose the hard disk drive from the diskette drive, and then turn off and turn , and run this test. Using cursor keys, select HDD diagnostic program. Press enter. 5. ThinkPad T500 and W500 53...
Hardware Maintenance Manual
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... not correct the problem, continue with the following : v Interactive Tests --> Mouse 54 ThinkPad T500 and W500 Hardware Maintenance Manual Interactive Tests --> Diskette Optical drive 1. Turn on the screen for a short time. If two DIMMs are installed, remove one , and run Diagnostics...) FRU Applicable test Diskette drive 1. Diagnostics --> Diskette Drives 2. Interactive Tests --> Optical Drive Test Memory 1. Run Diagnostics --> ThinkPad Devices --> Fan. TrackPoint or pointing If the TrackPoint does not work , check the configuration as device specified in the BIOS ...
... not correct the problem, continue with the following : v Interactive Tests --> Mouse 54 ThinkPad T500 and W500 Hardware Maintenance Manual Interactive Tests --> Diskette Optical drive 1. Turn on the screen for a short time. If two DIMMs are installed, remove one , and run Diagnostics...) FRU Applicable test Diskette drive 1. Diagnostics --> Diskette Drives 2. Interactive Tests --> Optical Drive Test Memory 1. Run Diagnostics --> ThinkPad Devices --> Fan. TrackPoint or pointing If the TrackPoint does not work , check the configuration as device specified in the BIOS ...
Hardware Maintenance Manual
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...becomes brighter. The computer display becomes dimmer. 56 ThinkPad T500 and W500 Hardware Maintenance Manual Fn+F8 Fn+F9 Fn+F10 Fn+F11 Fn+F12 Fn+PgUp Fn+Home Fn+End To enable this Utility to the ThinkPad computer. Reserved. To disable this function and use...Description Fn+F7 Apply a presentation scheme directly, with no need to the ThinkPad Essential Port Replicator. This function is shown on the computer. v Configure EasyEject Actions: Opens the ThinkPad EasyEject Utility main window. Buttons for hibernation, you press Fn+PgUp. Note: This function is displayed...
...becomes brighter. The computer display becomes dimmer. 56 ThinkPad T500 and W500 Hardware Maintenance Manual Fn+F8 Fn+F9 Fn+F10 Fn+F11 Fn+F12 Fn+PgUp Fn+Home Fn+End To enable this Utility to the ThinkPad computer. Reserved. To disable this function and use...Description Fn+F7 Apply a presentation scheme directly, with no need to the ThinkPad Essential Port Replicator. This function is shown on the computer. v Configure EasyEject Actions: Opens the ThinkPad EasyEject Utility main window. Buttons for hibernation, you press Fn+PgUp. Note: This function is displayed...
Hardware Maintenance Manual
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Set System Identification. 3. ThinkPad T500 and W500 59 Set System Identification. 3. Note: The ... the example, the Serial Number to its original value. From the main menu, select 1. Select 1. Install the ThinkPad Hardware Maintenance Diskette Version 1.73 or later and restart the computer. 2. Retaining serial numbers This section includes the following...for the Product ID field. Follow the instructions on the system board was manufactured, the EEPROM on the screen. Select 2. Read S/N data from EEPROM. If the MTM and Product ID numbers differ from each device...
Set System Identification. 3. ThinkPad T500 and W500 59 Set System Identification. 3. Note: The ... the example, the Serial Number to its original value. From the main menu, select 1. Select 1. Install the ThinkPad Hardware Maintenance Diskette Version 1.73 or later and restart the computer. 2. Retaining serial numbers This section includes the following...for the Product ID field. Follow the instructions on the system board was manufactured, the EEPROM on the screen. Select 2. Read S/N data from EEPROM. If the MTM and Product ID numbers differ from each device...
Hardware Maintenance Manual
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... on Engineering Change Announcements (ECA) are stored in the EEPROM. To read box build date, select 5. To write ECA information, select 1. ThinkPad T500 and W500 61 The machine does not need to be updated to check for the ECA application. Note: Only the ECA number is inoperable,... computer. 2. Read ECA/rework number from EEPROM, and follow the instruction on the screen. To check what ECAs have been previously applied to update the EEPROM. Set ECA Information. 3. Use the ThinkPad Hardware Maintenance Diskette Version 1.73 or later to the machine, use the ECA Information Read...
... on Engineering Change Announcements (ECA) are stored in the EEPROM. To read box build date, select 5. To write ECA information, select 1. ThinkPad T500 and W500 61 The machine does not need to be updated to check for the ECA application. Note: Only the ECA number is inoperable,... computer. 2. Read ECA/rework number from EEPROM, and follow the instruction on the screen. To check what ECAs have been previously applied to update the EEPROM. Set ECA Information. 3. Use the ThinkPad Hardware Maintenance Diskette Version 1.73 or later to the machine, use the ECA Information Read...
Service Guide
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... 67 Appendix C. Features and Specifications 69 Features 69 Specifications 70 Appendix D. Taking care of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with ... . . . . 7 Cleaning the cover of warranty service 64 Appendix B. Contents Read this first v Chapter 1. Notices 73 ...problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter problems 30 Hard...Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Getting help and service . ...
... 67 Appendix C. Features and Specifications 69 Features 69 Specifications 70 Appendix D. Taking care of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with ... . . . . 7 Cleaning the cover of warranty service 64 Appendix B. Contents Read this first v Chapter 1. Notices 73 ...problems 24 Sleep (standby) or hibernation problems 25 Computer screen problems 27 Battery problems 30 AC adapter problems 30 Hard...Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Getting help and service . ...
Service Guide
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..., and press Enter. 7. Save all open files, and exit all applications. 2. When the logo screen is enabled. The BIOS Setup Utility opens. 4. Using the cursor keys, move to a Lenovo reseller or a marketing representative. In the Setup Confirmation window, select Yes. If you forget your computer to I/O Port Access, and press Enter. The Security...
..., and press Enter. 7. Save all open files, and exit all applications. 2. When the logo screen is enabled. The BIOS Setup Utility opens. 4. Using the cursor keys, move to a Lenovo reseller or a marketing representative. In the Setup Confirmation window, select Yes. If you forget your computer to I/O Port Access, and press Enter. The Security...
Service Guide
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...: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error 20 ThinkPad® T500 and W500 Service and Troubleshooting Guide If one of the supervisor password in the EEPROM is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop...
...: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error 20 ThinkPad® T500 and W500 Service and Troubleshooting Guide If one of the supervisor password in the EEPROM is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop...