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Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
Infoprint 1332/1352/1372 Table of contents Laser notices ix Safety information xv Preface xviii Definitions xviii General information 1-1 Maintenance approach 1-1 Options 1-2 Print speed and performance print speed 1-3 Performance 1-3 Time to first print 1-4 Memory configuration 1-4 Printer specifications 1-5 Dimensions 1-5 Operating clearances 1-6 Power...error codes 2-2 Sub error codes 2-5 Sub error codes for 9xx and 2xx error codes 2-5 Base printer sub error codes 2-6 Base printer (fuser) sub error codes 2-11 Duplex option sub error codes 2-12 Envelope feeder sub error ...
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Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-36 StapleSmart ...
Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-36 StapleSmart ...
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Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service Manual
Infoprint 1332/1352/1372 Diagnostic aids 3-1 Diagnostics mode 3-1 Entering Diagnostic Mode 3-1 Available tests 3-1 Exiting Diagnostics Mode 3-1 Device tests 3-2 Quick Disk Test 3-2 Disk Test/Clean 3-2 Flash Test 3-3 Disabling ... Staple Sensor Test 3-15 Cover and Door Sensors 3-15 Pass and Media Sensors 3-15 Bin Level Sensor 3-15 Base Sensor Test 3-16 Print registration 3-16 Printer setup 3-17 Setting the page count 3-17 Viewing the permanent page count 3-17 v Service Manual
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... Covers removals 4-9 Left door removal 4-9 Right cover removal 4-10 Upper front cover removal 4-12 Laser cover removal 4-14 Bevel gear removal 4-16 Installation 4-17 Communications board removal 4-18 Cover closed ...22 Table of contents vi Check Envelope Feeder 3-25 Error Message 27x Paper Jam - Infoprint 1332/1352/1372 Maintenance page count 3-17 Setting configuration ID 3-18 Restore EP Factory Defaults...3-21 Duplex Option 3-21 Option microcode 3-22 Paper feed jams 3-22 Paper jams-base printer 3-23 Paper jams-options 3-24 Error Message 23x Paper Jam - Check MP Feeder 3-25...
... Covers removals 4-9 Left door removal 4-9 Right cover removal 4-10 Upper front cover removal 4-12 Laser cover removal 4-14 Bevel gear removal 4-16 Installation 4-17 Communications board removal 4-18 Cover closed ...22 Table of contents vi Check Envelope Feeder 3-25 Error Message 27x Paper Jam - Infoprint 1332/1352/1372 Maintenance page count 3-17 Setting configuration ID 3-18 Restore EP Factory Defaults...3-21 Duplex Option 3-21 Option microcode 3-22 Paper feed jams 3-22 Paper jams-base printer 3-23 Paper jams-options 3-24 Error Message 23x Paper Jam - Check MP Feeder 3-25...
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... and safety instructions. 2. Diagnostic aids contains tests and checks used to locate or repeat symptoms of the printer and the maintenance approach used to prevent problems. 7. Preventive maintenance contains the lubrication specifications and recommendations to ...caution identifies something that might damage the product hardware or software. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. General information contains a general description of printer problems. 4. Definitions Note: A note provides additional information. It...
... and safety instructions. 2. Diagnostic aids contains tests and checks used to locate or repeat symptoms of the printer and the maintenance approach used to prevent problems. 7. Preventive maintenance contains the lubrication specifications and recommendations to ...caution identifies something that might damage the product hardware or software. Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. General information contains a general description of printer problems. 4. Definitions Note: A note provides additional information. It...
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... messages, service checks, and diagnostic aids to most computer networks. Infoprint 1332/1352/1372 1. After you to verify the repair. General information 1-1 General information The IBM Infoprint 1332/1352/1372 laser printers are available in the following models: IBM Model name Configuration IBM Infoprint 1332 IBM Infoprint 1332 network IBM Infoprint 1352 IBM Infoprint 1352 network IBM Infoprint 1372 IBM Infoprint 1372 network Non-network Network Non-network Network Non-network Network...
... messages, service checks, and diagnostic aids to most computer networks. Infoprint 1332/1352/1372 1. After you to verify the repair. General information 1-1 General information The IBM Infoprint 1332/1352/1372 laser printers are available in the following models: IBM Model name Configuration IBM Infoprint 1332 IBM Infoprint 1332 network IBM Infoprint 1352 IBM Infoprint 1352 network IBM Infoprint 1372 IBM Infoprint 1372 network Non-network Network Non-network Network Non-network Network...
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...(USB, serial, parallel, network) • Host system and application • Page complexity and content • Printer options installed or selected • Available printer memory • Media size and type • Resolution The following table specifies throughput based on full-size media ...media (sides per minute) Letter 35.1 18.0 40.1 21.5 8.5 in . x 14 in . IBM Infoprint 1372 300, 600, 1200 image quality 1200 dpi 45 43 General information 1-3 IBM Infoprint 1332 IBM Infoprint 1352, 300, 600, 1200 image quality 1200 dpi 300, 600, 1200 image quality 1200 dpi Simplex ...
...(USB, serial, parallel, network) • Host system and application • Page complexity and content • Printer options installed or selected • Available printer memory • Media size and type • Resolution The following table specifies throughput based on full-size media ...media (sides per minute) Letter 35.1 18.0 40.1 21.5 8.5 in . x 14 in . IBM Infoprint 1372 300, 600, 1200 image quality 1200 dpi 45 43 General information 1-3 IBM Infoprint 1332 IBM Infoprint 1352, 300, 600, 1200 image quality 1200 dpi 300, 600, 1200 image quality 1200 dpi Simplex ...
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Infoprint 1332/1352/1372 Printer specifications Dimensions Description Printer IBM Infoprint 1332 (base printer) IBM Infoprint 1352 (base printer) IBM Infoprint 1372 (base printer) Options 2,000-Sheet drawer Output Expander 500-Sheet drawer 250-Sheet drawer 5-Bin Mailbox High-capacity output stacker StapleSmart finisher Envelope option... (398 mm) 15.7 in. (399 mm) 15.7 in. (399 mm) 17.6 in. (447.7 mm) * Envelope option (support fully * extended) Printer cabinet 30.4 in. (772 mm) Printer cabinet stand 34.8 in . (808 mm) Weight 38 lb (17 kg) 41.5 lb (19 kg) 41.5 lb (19 kg) 28 lb (12.7 kg...
Infoprint 1332/1352/1372 Printer specifications Dimensions Description Printer IBM Infoprint 1332 (base printer) IBM Infoprint 1352 (base printer) IBM Infoprint 1372 (base printer) Options 2,000-Sheet drawer Output Expander 500-Sheet drawer 250-Sheet drawer 5-Bin Mailbox High-capacity output stacker StapleSmart finisher Envelope option... (398 mm) 15.7 in. (399 mm) 15.7 in. (399 mm) 17.6 in. (447.7 mm) * Envelope option (support fully * extended) Printer cabinet 30.4 in. (772 mm) Printer cabinet stand 34.8 in . (808 mm) Weight 38 lb (17 kg) 41.5 lb (19 kg) 41.5 lb (19 kg) 28 lb (12.7 kg...
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... W 15 W 84 W 8.8 A 4 A IBM Infoprint 1352 523 W 540 W 14 W 81 W 9.8 A 5 A IBM Infoprint 1352n 527 W 544 W 14 W 84 W 9.8 A 5 A IBM Infoprint 1372 584 W 608 W 15 W 86 W 10.2 A 5 A IBM Infoprint 1372n 590 W 614 W 16 W 87 W 10.2 A 5 A Note: Using a 220 to 60 Hz nominal (not available in all countries) 1-6 Service Manual Power levels are shown in watts. Infoprint 1332/1352/1372 Operating clearances Printer side Measurement...
... W 15 W 84 W 8.8 A 4 A IBM Infoprint 1352 523 W 540 W 14 W 81 W 9.8 A 5 A IBM Infoprint 1352n 527 W 544 W 14 W 84 W 9.8 A 5 A IBM Infoprint 1372 584 W 608 W 15 W 86 W 10.2 A 5 A IBM Infoprint 1372n 590 W 614 W 16 W 87 W 10.2 A 5 A Note: Using a 220 to 60 Hz nominal (not available in all countries) 1-6 Service Manual Power levels are shown in watts. Infoprint 1332/1352/1372 Operating clearances Printer side Measurement...
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Model IBM Infoprint 1332(n) IBM Infoprint 1352(n) IBM Infoprint 1372(n) Status Idle (standby mode) Simplex printing Duplex printing Idle (standby mode) Simplex printing Duplex printing Idle (standby mode) Simplex printing Duplex printing ... to 10,300 meters. (0 to 110° F) - Temperature: 0° to 40° C (32° to 3,048 meters) • Storage and shipping environment (packaged) - Environment Printer temperature and humidity • Operating - Altitude: 10,000 ft. (0 to 104° F) - Relative humidity: 5% to 90° F) - Temperature: 16 to 32° C (60&#...
Model IBM Infoprint 1332(n) IBM Infoprint 1352(n) IBM Infoprint 1372(n) Status Idle (standby mode) Simplex printing Duplex printing Idle (standby mode) Simplex printing Duplex printing Idle (standby mode) Simplex printing Duplex printing ... to 10,300 meters. (0 to 110° F) - Temperature: 0° to 40° C (32° to 3,048 meters) • Storage and shipping environment (packaged) - Environment Printer temperature and humidity • Operating - Altitude: 10,000 ft. (0 to 104° F) - Relative humidity: 5% to 90° F) - Temperature: 16 to 32° C (60&#...
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...3 xxxxxx xxxx x xx xx xxx x Paper labels 3 xxxxxx xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 7.5 in. (98 mm x 191 mm) x x xx x 9 Envelope 3.875 in . x 8.9 in. (98 mm x 225.4 mm) x x...Envelope feeder Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
...3 xxxxxx xxxx x xx xx xxx x Paper labels 3 xxxxxx xx x Polyester labels 3 xxxxxx xx x Dual web and integrated labels 3 x x x x x x xx x 3 Printing label application on the printer requires a special label fuser cleaner which prevents duplexing. x 7.5 in. (98 mm x 191 mm) x x xx x 9 Envelope 3.875 in . x 8.9 in. (98 mm x 225.4 mm) x x...Envelope feeder Duplex Standard output bin Output Expander 5-Bin Mailbox High-capacity output stacker StapleSmart output bin StapleSmart-Staple/jogger Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in .
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Infoprint 1332/1352/1372 Input media types and weights Media weights-input Media Type Integrated trays and optional 500-sheet drawers Paper Xerographic or business paper Card stock-maximum (grain long) 1 Index Bristol Tag Cover Card stock-maximum (grain short) 1 Index Bristol Tag Cover Transparencies Labels-maximum 2 Laser printer... (grain long) 1 Card stock-maximum (grain short) 1 Transparencies Labels-maximum 2 Index Bristol Tag Cover Index Bristol Tag Cover Laser printer Paper Dual-web paper Polyester Vinyl 3 Weight 60 to 176 g/m2 grain long (16 to 47 lb bond) 163 g/m2 ...
Infoprint 1332/1352/1372 Input media types and weights Media weights-input Media Type Integrated trays and optional 500-sheet drawers Paper Xerographic or business paper Card stock-maximum (grain long) 1 Index Bristol Tag Cover Card stock-maximum (grain short) 1 Index Bristol Tag Cover Transparencies Labels-maximum 2 Laser printer... (grain long) 1 Card stock-maximum (grain short) 1 Transparencies Labels-maximum 2 Index Bristol Tag Cover Index Bristol Tag Cover Laser printer Paper Dual-web paper Polyester Vinyl 3 Weight 60 to 176 g/m2 grain long (16 to 47 lb bond) 163 g/m2 ...
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...quality and feed reliability. Other types of the media. Any information placed outside this printer. 1-12 Service Manual The chemical process used in the printer's user information. You can also check Lexmark's Automated Fax system (LEXFAXSM). We ...printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes are limited to 25% cotton content. 4 Includes envelopes fed from the multipurpose feeder only. 5 Information on whether your vinyl label converter has passed Lexmark's criteria is available at Lexmark's Web site (www.lexmark.com). Infoprint 1332...
...quality and feed reliability. Other types of the media. Any information placed outside this printer. 1-12 Service Manual The chemical process used in the printer's user information. You can also check Lexmark's Automated Fax system (LEXFAXSM). We ...printer requires a special label fuser cleaner which prevents duplexing. 3 28 lb bond envelopes are limited to 25% cotton content. 4 Includes envelopes fed from the multipurpose feeder only. 5 Information on whether your vinyl label converter has passed Lexmark's criteria is available at Lexmark's Web site (www.lexmark.com). Infoprint 1332...
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...m2 (21 lb) - Transparencies • Use letter or A4-size transparencies only. • Transparencies specifically designed for xerographic copy machines or laser printers may be used with this printer's user information, refer to the Card Stock and Label Guide, or depend upon tested acceptability. Preprinted paper requiring a high degree of registration &#... together, those with exposed flap adhesive when the flap is recommended. • Under high humidity conditions (over 60%), envelopes may cause unacceptable results. Infoprint 1332/1352/1372 • Unsuitable papers include: -
...m2 (21 lb) - Transparencies • Use letter or A4-size transparencies only. • Transparencies specifically designed for xerographic copy machines or laser printers may be used with this printer's user information, refer to the Card Stock and Label Guide, or depend upon tested acceptability. Preprinted paper requiring a high degree of registration &#... together, those with exposed flap adhesive when the flap is recommended. • Under high humidity conditions (over 60%), envelopes may cause unacceptable results. Infoprint 1332/1352/1372 • Unsuitable papers include: -
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... any cable or electronic board or assembly for that explains a problem with information on . Use the handholds on the first line of the printer. If a service error code displays, go to "Service error codes" on page 2-2 and take the appropriate action. If a user status...information 2-1 If a user error message displays, go to "User attendance messages" on page 2-2. 2. Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you are indicated by a three-digit error code. Ready displays on the side of the...
... any cable or electronic board or assembly for that explains a problem with information on . Use the handholds on the first line of the printer. If a service error code displays, go to "Service error codes" on page 2-2 and take the appropriate action. If a user status...information 2-1 If a user error message displays, go to "User attendance messages" on page 2-2. 2. Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you are indicated by a three-digit error code. Ready displays on the side of the...
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...Transfer roll service check" on page 2-52. 921 Fuser Error Indicates that a Tray 1 paper feed Pick Motor Stall problem has been detected. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that the fuser is below standby temperature when the...check" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is below temperature when printing. Go to reach standby temperature. Reload the paper and POR the printer. Service error code Error code Action 900 RIP Software Go to "900 Error Code service ...
...Transfer roll service check" on page 2-52. 921 Fuser Error Indicates that a Tray 1 paper feed Pick Motor Stall problem has been detected. Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are indications that the fuser is below standby temperature when the...check" on page 2-52. 923 Fuser Error Fuser is too hot during printing or when printer is below temperature when printing. Go to reach standby temperature. Reload the paper and POR the printer. Service error code Error code Action 900 RIP Software Go to "900 Error Code service ...
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...to "Main drive service check" on the interconnect card connector. Make sure the connector on the LVPS assembly is an indication that a printer fan has stalled. If you still have not replaced the system board recently, replace the correct printhead. This error may be installed.... Go to "Fuser service checks" on page 2-93. 930 Printhead Error The wrong printhead may also be installed. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit...
...to "Main drive service check" on the interconnect card connector. Make sure the connector on the LVPS assembly is an indication that a printer fan has stalled. If you still have not replaced the system board recently, replace the correct printhead. This error may be installed.... Go to "Fuser service checks" on page 2-93. 930 Printhead Error The wrong printhead may also be installed. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit...
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.... Download Emulation CRC Failure. Replace network card x. • 976 - Flash parts failed while programming network card x. If the printer is a network model, replace the system board. 980 Comm The engine is experiencing unreliable communications to slot 2. Replace the interconnect board...the memory option. Bad checksum while programming network card x. Go to "Disabling Download Emulations" on reset (POR) to slot 1. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced a CRC failure. If this...
.... Download Emulation CRC Failure. Replace network card x. • 976 - Flash parts failed while programming network card x. If the printer is a network model, replace the system board. 980 Comm The engine is experiencing unreliable communications to slot 2. Replace the interconnect board...the memory option. Bad checksum while programming network card x. Go to "Disabling Download Emulations" on reset (POR) to slot 1. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Failure Indicates the NVRAM experienced a CRC failure. If this...
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Infoprint 1332/1352/1372 Service error code (continued) Error code 990 991 Card Action Indicates an equipment check... codes Sub error codes for sub error codes. When the last screen displays, the original message displays. Diagnostic information 2-5 The first screen of how the printer displays a duplex option sub error code. Write down the information. 2. Displayed error codes When a 9xx or 2xx error displays: 1. The following : ...identify the exact component failure. The specified device has detected an equipment check in the base printer, envelope feeder, and duplex option.
Infoprint 1332/1352/1372 Service error code (continued) Error code 990 991 Card Action Indicates an equipment check... codes Sub error codes for sub error codes. When the last screen displays, the original message displays. Diagnostic information 2-5 The first screen of how the printer displays a duplex option sub error code. Write down the information. 2. Displayed error codes When a 9xx or 2xx error displays: 1. The following : ...identify the exact component failure. The specified device has detected an equipment check in the base printer, envelope feeder, and duplex option.
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...status bytes are designed to 8 status bytes of data. The following table displays up to help diagnose a printer problem. Sub error code variable values Displayed value of x Printer area Values for tray sources 10 Multipurpose Tray (MPT) 11 Tray 1 12 Tray 2 13 Tray 3... feeder 40 Manual feeder Values for stacker destinations 91 Stacker 1 92 Stacker 2 93 Stacker 3 Values for each area of the printer. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different level of troubleshooting value for media size 1 Letter 2 Legal 3 B5 4 ...
...status bytes are designed to 8 status bytes of data. The following table displays up to help diagnose a printer problem. Sub error code variable values Displayed value of x Printer area Values for tray sources 10 Multipurpose Tray (MPT) 11 Tray 1 12 Tray 2 13 Tray 3... feeder 40 Manual feeder Values for stacker destinations 91 Stacker 1 92 Stacker 2 93 Stacker 3 Values for each area of the printer. Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different level of troubleshooting value for media size 1 Letter 2 Legal 3 B5 4 ...
