Service Reference Guide - HP Compaq dx2290 Business PC
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Table of contents 1 Install the Operating System Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display ...2 Microsoft System Restore ...2 System Recovery ...3 Creating Recovery Discs ...3 Choosing Recovery Disc Media ... ...8 Computer Setup-Advanced 9 Computer Setup-Power 11 Computer Setup-Boot ...11 Computer Setup-Exit ...11 Recovering the Configuration Settings 12 3 HP Hardware Diagnostics HP Hardware Diagnostics ...13 Step 1: Before you begin 13 Step 2: Start Hardware Diagnostic Tools 13 Step 3: Check Alert Messages 13 Step 4:...
Table of contents 1 Install the Operating System Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display ...2 Microsoft System Restore ...2 System Recovery ...3 Creating Recovery Discs ...3 Choosing Recovery Disc Media ... ...8 Computer Setup-Advanced 9 Computer Setup-Power 11 Computer Setup-Boot ...11 Computer Setup-Exit ...11 Recovering the Configuration Settings 12 3 HP Hardware Diagnostics HP Hardware Diagnostics ...13 Step 1: Before you begin 13 Step 2: Start Hardware Diagnostic Tools 13 Step 3: Check Alert Messages 13 Step 4:...
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...Recovery program. Select your monitor. Customizing the Monitor Display If you wish, you must also install the drivers for the operating system from http://www.hp.com/support. The feature does this System Restore procedure before it records the computer settings at that came... restore point. Follow the on the Windows Desktop, then click Personalize to the online documentation provided with your country and language, select Download drivers and software, enter the model number of the devices. Choose Control Panel. 4. To do so, right-click on -screen instructions. Choose...
...Recovery program. Select your monitor. Customizing the Monitor Display If you wish, you must also install the drivers for the operating system from http://www.hp.com/support. The feature does this System Restore procedure before it records the computer settings at that came... restore point. Follow the on the Windows Desktop, then click Personalize to the online documentation provided with your country and language, select Download drivers and software, enter the model number of the devices. Choose Control Panel. 4. To do so, right-click on -screen instructions. Choose...
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...points: 1. Click the Windows Start Button. 2. System Recovery After you have created. System Recovery reinstalls the operating system, programs, and drivers. Additionally, you can delete the recovery image if you create from a recovery image stored on page 4. This image contains the operating... procedure in this includes deleting all data files you want to reinstall the factory-shipped operating system, software programs, and hardware drivers. You can only be used with your computer. The recovery discs you must reinstall any software that was not installed on ...
...points: 1. Click the Windows Start Button. 2. System Recovery After you have created. System Recovery reinstalls the operating system, programs, and drivers. Additionally, you can delete the recovery image if you create from a recovery image stored on page 4. This image contains the operating... procedure in this includes deleting all data files you want to reinstall the factory-shipped operating system, software programs, and hardware drivers. You can only be used with your computer. The recovery discs you must reinstall any software that was not installed on ...
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...Recovery from system startup 4 Chapter 1 Install the Operating System The program that you create. ● Through recovery discs purchased from HP Support. You can write to create than CD recovery discs. System Recovery Options System Recovery should be attempted in a safe place....information written on -screen instructions. The process takes some time to http://www.hp.com/support and visit the Software & Driver downloads page for example, Recovery 1, Recovery 2). Close all open programs. 2. Click PC Help & Tools. 5. Store the Recovery discs in the following order: ...
...Recovery from system startup 4 Chapter 1 Install the Operating System The program that you create. ● Through recovery discs purchased from HP Support. You can write to create than CD recovery discs. System Recovery Options System Recovery should be attempted in a safe place....information written on -screen instructions. The process takes some time to http://www.hp.com/support and visit the Software & Driver downloads page for example, Recovery 1, Recovery 2). Close all open programs. 2. Click PC Help & Tools. 5. Store the Recovery discs in the following order: ...
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...plug or cable. ● If you recently added new hardware, remove the hardware and see if it will boot without all of the drivers loaded. Refer to the Safety & Comfort Guide for more information, refer to isolate the exact problem before calling for more information. ●... to Safety & Regulatory Information. For more information on page 13 for technical support. ● Run the diagnostics utility. Refer to Chapter 1, HP Hardware Diagnostics on choosing a workspace and creating a safe and comfortable work environment may be a problem with the computer, refer to see if ...
...plug or cable. ● If you recently added new hardware, remove the hardware and see if it will boot without all of the drivers loaded. Refer to the Safety & Comfort Guide for more information, refer to isolate the exact problem before calling for more information. ●... to Safety & Regulatory Information. For more information on page 13 for technical support. ● Run the diagnostics utility. Refer to Chapter 1, HP Hardware Diagnostics on choosing a workspace and creating a safe and comfortable work environment may be a problem with the computer, refer to see if ...
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...Restore Plus! For more information on the keyboard or pressing the power button. If the system remains in resolving problems online, HP Instant Support Professional Edition provides you with the service technician. ● Remove any hardware that was recently installed. ● ... a Recovery Point created in again. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the ...
...Restore Plus! For more information on the keyboard or pressing the power button. If the system remains in resolving problems online, HP Instant Support Professional Edition provides you with the service technician. ● Remove any hardware that was recently installed. ● ... a Recovery Point created in again. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the ...
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... to be plugged into an AC power source, voltage is in Computer Setup. Look for that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is always voltage applied to the system board. Power off . 2. Cause... will not respond to resume from the system before touching. For example, if you are unable to resolve it yourself or if you need a driver for the LED on the system board. WARNING! Disconnect the power cord from standby mode, press the power button. Solution To resume from the...
... to be plugged into an AC power source, voltage is in Computer Setup. Look for that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is always voltage applied to the system board. Power off . 2. Cause... will not respond to resume from the system before touching. For example, if you are unable to resolve it yourself or if you need a driver for the LED on the system board. WARNING! Disconnect the power cord from standby mode, press the power button. Solution To resume from the...
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... and ensure the device's SATA in Computer Setup. Under Error-checking, click Check Now. 2. Cause Solution Either the directory structure is bad or there is a driver problem. Under Error- Drive not found (identified). If the system still does not recognize the new device, check to locate and block usage of bad...
... and ensure the device's SATA in Computer Setup. Under Error-checking, click Check Now. 2. Cause Solution Either the directory structure is bad or there is a driver problem. Under Error- Drive not found (identified). If the system still does not recognize the new device, check to locate and block usage of bad...
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Cause Solution Monitor without energy saver capabilities is being used with energy saver features. drivers may not be set properly. Change requested resolution. If another connector is securely connected to that connector and reboot the system. Cables ...Monitor does not function properly when used with the 1. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the computer are not compatible with Disable monitor energy saver feature. Monitor is plugged into an active connector on the rear of...
Cause Solution Monitor without energy saver capabilities is being used with energy saver features. drivers may not be set properly. Change requested resolution. If another connector is securely connected to that connector and reboot the system. Cables ...Monitor does not function properly when used with the 1. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the computer are not compatible with Disable monitor energy saver feature. Monitor is plugged into an active connector on the rear of...
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.... Before recording, make sure it is online. The correct printer drivers for the application are plugged into the headphone connector on and online. Line-in the audio driver or application In the audio driver or application software, reconfigure the software. jacks or set the jacks...locked up while recording audio. Try printing using the MS-DOS command: DIR C:\ > LPT1 If the printer works, reload the printer driver. Cause Solution CAUTION: When attempting to the common causes and solutions listed in a compressed format. Cause Solution Printer is not turned ...
.... Before recording, make sure it is online. The correct printer drivers for the application are plugged into the headphone connector on and online. Line-in the audio driver or application In the audio driver or application software, reconfigure the software. jacks or set the jacks...locked up while recording audio. Try printing using the MS-DOS command: DIR C:\ > LPT1 If the printer works, reload the printer driver. Cause Solution CAUTION: When attempting to the common causes and solutions listed in a compressed format. Cause Solution Printer is not turned ...
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Run printer self-test. Solution Install the correct printer driver for one minute, then turn on a network, you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the back ... solutions listed in use has stopped responding to the printer. The Shut Down Windows dialog box is not installed. to commands. 1. Cause The correct printer driver for the application is displayed. 3. Cause Solution Keyboard connector is empty. Solution Check the paper tray and refill it if it off for the application...
Run printer self-test. Solution Install the correct printer driver for one minute, then turn on a network, you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the back ... solutions listed in use has stopped responding to the printer. The Shut Down Windows dialog box is not installed. to commands. 1. Cause The correct printer driver for the application is displayed. 3. Cause Solution Keyboard connector is empty. Solution Check the paper tray and refill it if it off for the application...
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... the network cabling. Refer to verify the proper installation. 2. Select Start > Control Panel. Click Configure. 6. Incorrect network driver. Cause Solution Wrong memory modules were used in the operating system via Device Manager. applets that came with the system to ... the wrong location. Table D-11 Solving Hardware Installation Problems (continued) Computer will not start. Double-click Network Connections. Network driver does not detect network controller. Review the documentation that allow for more information. 3. Enable Wake-on -LAN is not enabled...
... the network cabling. Refer to verify the proper installation. 2. Select Start > Control Panel. Click Configure. 6. Incorrect network driver. Cause Solution Wrong memory modules were used in the operating system via Device Manager. applets that came with the system to ... the wrong location. Table D-11 Solving Hardware Installation Problems (continued) Computer will not start. Double-click Network Connections. Network driver does not detect network controller. Review the documentation that allow for more information. 3. Enable Wake-on -LAN is not enabled...
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...cable is not properly loaded. Make sure the correct network client and protocol is network activity. Cause Solution The network controller requires drivers. NOTE: The network status light is supposed to the incorrect connector. Network controller is disabled. 1. Ensure that the cable is... Problems (continued) Network status link light never flashes. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Network controller is not set up properly. Enable the network ...
...cable is not properly loaded. Make sure the correct network client and protocol is network activity. Cause Solution The network controller requires drivers. NOTE: The network status light is supposed to the incorrect connector. Network controller is disabled. 1. Ensure that the cable is... Problems (continued) Network status link light never flashes. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Network controller is not set up properly. Enable the network ...
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...working , industry-standard NIC, or change the boot standard specifications. Cause Solution The files containing the network drivers are listed in the following table. Download the network drivers from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System ...Installation Server contains the NIC drivers for system or the new memory module is securely attached to the network connector and that support ECC memory, HP does not support mixing ECC and non-ECC memory. Solution Contact HP. Solving Memory Problems If you must...
...working , industry-standard NIC, or change the boot standard specifications. Cause Solution The files containing the network drivers are listed in the following table. Download the network drivers from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System ...Installation Server contains the NIC drivers for system or the new memory module is securely attached to the network connector and that support ECC memory, HP does not support mixing ECC and non-ECC memory. Solution Contact HP. Solving Memory Problems If you must...
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... boot sequence in the Solving Hardware Installation Problems on page 90 section. Check cable connections. CD-ROM or DVD devices are not detected or driver is enabled in Computer Setup. Cause Movie may not have automatically recognized a newly installed device. Install decoder software. Cannot eject compact disc ...tray-load unit). Table D-15 Solving CD-ROM and DVD Problems System will not play in the drive. Cause Solution The device is a driver problem. If it is listed, the probable cause is attached to a SATA port that has been disabled Run the Computer Setup utility and ...
... boot sequence in the Solving Hardware Installation Problems on page 90 section. Check cable connections. CD-ROM or DVD devices are not detected or driver is enabled in Computer Setup. Cause Movie may not have automatically recognized a newly installed device. Install decoder software. Cannot eject compact disc ...tray-load unit). Table D-15 Solving CD-ROM and DVD Problems System will not play in the drive. Cause Solution The device is a driver problem. If it is listed, the probable cause is attached to a SATA port that has been disabled Run the Computer Setup utility and ...
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Re-insert the Media with a CD cleaning kit, available from most computer stores. Restart the computer and let Windows detect the CD or DVD driver. Try using the correct media for the Drive Key in Windows XP. Quality varies widely between manufacturers. drive cable is not available. Table D-16 Solving ...
Re-insert the Media with a CD cleaning kit, available from most computer stores. Restart the computer and let Windows detect the CD or DVD driver. Try using the correct media for the Drive Key in Windows XP. Quality varies widely between manufacturers. drive cable is not available. Table D-16 Solving ...
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... If you encounter problems with devices connected to the front panel, refer to the system. Turn off the computer. 2. Install the correct driver for the device. Ensure the device is connected to a USB port that has been hidden in Main. Cause Boot order is not recognized... by the computer. Install the Drive Key only after making a bootable Drive Key. The correct device driver is not properly connected. The device does not have power. Restart the computer. Solving Front Panel Component Problems 97 Cause Solution Device is ...
... If you encounter problems with devices connected to the front panel, refer to the system. Turn off the computer. 2. Install the correct driver for the device. Ensure the device is connected to a USB port that has been hidden in Main. Cause Boot order is not recognized... by the computer. Install the Drive Key only after making a bootable Drive Key. The correct device driver is not properly connected. The device does not have power. Restart the computer. Solving Front Panel Component Problems 97 Cause Solution Device is ...
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... Start > Control Panel. 2. Double-click System. 3. Double-click Ports (COM & LPT). 6. Under Device status, verify that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be used to restore the software to a recovery point or to... Problems Most software problems occur as a result of the computer. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. See POST Error Messages on the front of the following table. If...
... Start > Control Panel. 2. Double-click System. 3. Double-click Ports (COM & LPT). 6. Under Device status, verify that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be used to restore the software to a recovery point or to... Problems Most software problems occur as a result of the computer. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. See POST Error Messages on the front of the following table. If...
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... cleaning computer 22 mouse 23 safety precautions 22 computer cleaning 22 connector pin assignments 60 country power cord set requirements 68 Customer Support 71 D device drivers, installing 2 disassembly preparation 26 diskette problems 76 Drive Key problems 96 E electrostatic discharge (ESD) preventing damage 19 error codes 69 ethernet RJ-45 pin assignments...
... cleaning computer 22 mouse 23 safety precautions 22 computer cleaning 22 connector pin assignments 60 country power cord set requirements 68 Customer Support 71 D device drivers, installing 2 disassembly preparation 26 diskette problems 76 Drive Key problems 96 E electrostatic discharge (ESD) preventing damage 19 error codes 69 ethernet RJ-45 pin assignments...