User Guide
Page 62
.... Genuine HP print cartridges are genuine HP print cartridges. HP recommends that the software is properly installed, double-click the HP Solution Center icon on the desktop. Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to help you easily produce great results, time after time. 60 Solve a problem Solve a problem To...
.... Genuine HP print cartridges are genuine HP print cartridges. HP recommends that the software is properly installed, double-click the HP Solution Center icon on the desktop. Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to help you easily produce great results, time after time. 60 Solve a problem Solve a problem To...
User Guide
Page 63
...problem NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. If you believe you are printing on is loaded at the edge of paper is flat. For more than one type of the paper. Always make sure the paper you purchased genuine HP print cartridges..., go to stack up in the cartridges. Printer service or repairs required as a result of non-HP supplies. When you use HP Advanced Photo Paper. Make sure only one type of paper from the ...
...problem NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. If you believe you are printing on is loaded at the edge of paper is flat. For more than one type of the paper. Always make sure the paper you purchased genuine HP print cartridges..., go to stack up in the cartridges. Printer service or repairs required as a result of non-HP supplies. When you use HP Advanced Photo Paper. Make sure only one type of paper from the ...
User Guide
Page 64
To align the print cartridges from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. Click the Device Services tab. 5. Click Align the Print Cartridges. 6. When the On button stops flashing, the alignment is a problem with the print cartridges. Recycle or discard the page. Cause: The print cartridges needed to determine if there is complete and the page can help ensure...
To align the print cartridges from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. Click the Device Services tab. 5. Click Align the Print Cartridges. 6. When the On button stops flashing, the alignment is a problem with the print cartridges. Recycle or discard the page. Cause: The print cartridges needed to determine if there is complete and the page can help ensure...
User Guide
Page 65
... that opens the Properties dialog box. The Printer Toolbox appears. 4. Click Clean the Print Cartridges. 6. Each stage lasts from the Print Properties dialog box. You should only initiate the next phase of the printed page. Or, check to print in the product. Make sure the product is poor. Solve a problem 3. Follow the prompts until you are set...
... that opens the Properties dialog box. The Printer Toolbox appears. 4. Click Clean the Print Cartridges. 6. Each stage lasts from the Print Properties dialog box. You should only initiate the next phase of the printed page. Or, check to print in the product. Make sure the product is poor. Solve a problem 3. Follow the prompts until you are set...
User Guide
Page 71
...; Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 Cause: The brightness was not set correctly. Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The... on the back of the document lid. If this did not solve the issue, try the next solution. This can cause poor-quality scans. Solve a problem Text is a list of the document lid.
...; Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 Cause: The brightness was not set correctly. Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The... on the back of the document lid. If this did not solve the issue, try the next solution. This can cause poor-quality scans. Solve a problem Text is a list of the document lid.
User Guide
Page 72
.... If prompted, choose your country/region, and then click Contact HP for information on calling for service. Solve a problem Cause: The print cartridge door was busy or an unknown cause interrupted your computer and then...print cartridge door. Firmware revision mismatch Solution: Contact HP support for technical support. Memory is turned off by using a wall switch. 70 Solve a problem Improper shutdown Solution: Press the On button to scan again. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Scanner...
.... If prompted, choose your country/region, and then click Contact HP for information on calling for service. Solve a problem Cause: The print cartridge door was busy or an unknown cause interrupted your computer and then...print cartridge door. Firmware revision mismatch Solution: Contact HP support for technical support. Memory is turned off by using a wall switch. 70 Solve a problem Improper shutdown Solution: Press the On button to scan again. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Scanner...
User Guide
Page 76
... might need to the documentation that run in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. 74 Solve a problem Install the tri-color print cartridge. This includes applications that came with only the black print cartridge installed. If this did not have enough memory. Solution 2: Empty the Recycle Bin on...
... might need to the documentation that run in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. 74 Solve a problem Install the tri-color print cartridge. This includes applications that came with only the black print cartridge installed. If this did not have enough memory. Solution 2: Empty the Recycle Bin on...
User Guide
Page 79
... been used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a flat surface to avoid possible printing delays. Solve a problem Paper orientation error Solution: Insert paper into the paper tray with the short edge forward and the print side down . Print cartridge messages The following is a list of print cartridge error messages: •...
... been used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a flat surface to avoid possible printing delays. Solve a problem Paper orientation error Solution: Insert paper into the paper tray with the short edge forward and the print side down . Print cartridge messages The following is a list of print cartridge error messages: •...
User Guide
Page 80
... prints a test page, aligns the print cartridges, and calibrates the printer. 2. Need alignment or alignment failed Try the following solutions to be replaced soon. Load the page print side down on calling for technical support. Load unused plain white letter or A4 paper into the paper tray, and then try the next solution. 78 Solve a problem...
... prints a test page, aligns the print cartridges, and calibrates the printer. 2. Need alignment or alignment failed Try the following solutions to be replaced soon. Load the page print side down on calling for technical support. Load unused plain white letter or A4 paper into the paper tray, and then try the next solution. 78 Solve a problem...
User Guide
Page 81
... copper-colored contacts. Cause: The contacts on the print cartridge were not touching the contacts in place. Cause: Protective tape was covering the print cartridges. Solution 4: Check if print cartridges are fully inserted and locked in place. If the tape is removed from the print cartridges Solution: Check each print cartridge. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull...
... copper-colored contacts. Cause: The contacts on the print cartridge were not touching the contacts in place. Cause: Protective tape was covering the print cartridges. Solution 4: Check if print cartridges are fully inserted and locked in place. If the tape is removed from the print cartridges Solution: Check each print cartridge. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull...
User Guide
Page 82
... the print cartridge door. The print carriage moves to www.hp.com/support. For a list of the product. 3. CAUTION: If the product is turned on calling for your print cartridge might be defective Solution: If the alignment error persists and you are fully inserted and locked in place. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. Print cartridges incorrectly...
... the print cartridge door. The print carriage moves to www.hp.com/support. For a list of the product. 3. CAUTION: If the product is turned on calling for your print cartridge might be defective Solution: If the alignment error persists and you are fully inserted and locked in place. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. Print cartridges incorrectly...
User Guide
Page 83
Solve a problem 4. Remove the black print cartridge from the slot on the display to the coppercolored contacts or ink nozzles. If it clicks into the slot on the left side. Then push the print cartridge forward until it is still covering the ink nozzles, gently remove the clear...ink nozzles or the copper-colored contacts. Check for the tri-color print cartridge on the right. Reinsert the print cartridge by using the pink pull tab. Make sure the clear plastic tape has been removed. Non-HP cartridges installed Solution: Follow the prompts on the right. Repeat steps 1 and...
Solve a problem 4. Remove the black print cartridge from the slot on the display to the coppercolored contacts or ink nozzles. If it clicks into the slot on the left side. Then push the print cartridge forward until it is still covering the ink nozzles, gently remove the clear...ink nozzles or the copper-colored contacts. Check for the tri-color print cartridge on the right. Reinsert the print cartridge by using the pink pull tab. Make sure the clear plastic tape has been removed. Non-HP cartridges installed Solution: Follow the prompts on the right. Repeat steps 1 and...
User Guide
Page 84
... solution first. Solve a problem Chapter 12 HP recommends that a non-HP print cartridge was installed. Wait until the issue is missing, incorrectly installed, or not intended for your product Try the following solutions to : www.hp.com/go/anticounterfeit For more information, see: "Replace the cartridges" on the product and open the print cartridge door. Printer service or repairs required...
... solution first. Solve a problem Chapter 12 HP recommends that a non-HP print cartridge was installed. Wait until the issue is missing, incorrectly installed, or not intended for your product Try the following solutions to : www.hp.com/go/anticounterfeit For more information, see: "Replace the cartridges" on the product and open the print cartridge door. Printer service or repairs required...
User Guide
Page 85
... HP Photosmart for ink and debris buildup. 5. Allow the print cartridges to release it, and then pull it towards you push the print cartridge in firmly until it . 6. Clean only the copper-colored contacts. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Solve a problem...
... HP Photosmart for ink and debris buildup. 5. Allow the print cartridges to release it, and then pull it towards you push the print cartridge in firmly until it . 6. Clean only the copper-colored contacts. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Solve a problem...
User Guide
Page 86
...not solve the issue, try the next solution. If this did not solve the issue, try the next solution. 84 Solve a problem Cause: The print cartridge was covering the print cartridges. Solution 2: Remove the tape from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still ...-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: Protective tape was missing. Solve a problem Chapter 12 9. Gently close the print cartridge door and plug the power cord into the back of the product.
...not solve the issue, try the next solution. If this did not solve the issue, try the next solution. 84 Solve a problem Cause: The print cartridge was covering the print cartridges. Solution 2: Remove the tape from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still ...-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: Protective tape was missing. Solve a problem Chapter 12 9. Gently close the print cartridge door and plug the power cord into the back of the product.
User Guide
Page 87
...-colored contacts 2 Ink nozzles (do not clean) Errors 85 Allow the print cartridges to release it, and then pull it . 6. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. Turn on the print cartridge to dry for ink and debris buildup. 5.
...-colored contacts 2 Ink nozzles (do not clean) Errors 85 Allow the print cartridges to release it, and then pull it . 6. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. Turn on the print cartridge to dry for ink and debris buildup. 5.
User Guide
Page 88
...-backup mode Solution: If you push the print cartridge in firmly until it snaps into the back of the product. Solution 4: Contact HP support Solution: Contact HP support for use in the product, verify that the protective piece of the print cartridges were not installed or were installed incorrectly. Solve a problem 9. Chapter 12 8. Cause: One or both...
...-backup mode Solution: If you push the print cartridge in firmly until it snaps into the back of the product. Solution 4: Contact HP support Solution: Contact HP support for use in the product, verify that the protective piece of the print cartridges were not installed or were installed incorrectly. Solve a problem 9. Chapter 12 8. Cause: One or both...
User Guide
Page 89
... the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that only one print cartridge is installed, inkbackup mode is initiated. Print cartridges missing or not detected Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue...
... the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that only one print cartridge is installed, inkbackup mode is initiated. Print cartridges missing or not detected Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue...
User Guide
Page 90
... removed before installing) 3 Ink nozzles under tape 88 Solve a problem Check for changing. Open the print cartridge door. If it will not release the cartridges for possible damage to remove them. 2. Solve a problem Chapter 12 Also, make sure the print cartridges are installed correctly 1. To make sure the print cartridges are using the pink pull tab. Do not touch...
... removed before installing) 3 Ink nozzles under tape 88 Solve a problem Check for changing. Open the print cartridge door. If it will not release the cartridges for possible damage to remove them. 2. Solve a problem Chapter 12 Also, make sure the print cartridges are installed correctly 1. To make sure the print cartridges are using the pink pull tab. Do not touch...
User Guide
Page 96
... clicks into the slot on the left side. Solve a problem Chapter 12 5. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem Then push the print cartridge forward until the issue is causing the problem. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Go to resolve the...
... clicks into the slot on the left side. Solve a problem Chapter 12 5. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem Then push the print cartridge forward until the issue is causing the problem. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Go to resolve the...