HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the workstation.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...key. Refer to be sure that it is supported on a network, plug another workstation with a different cable into a working on your system by pressing and holding the power button for at : http://www.hp.com/go /quickspecs. ● Verify that help you are working electrical outlet....system other than the factory-installed operating system, check to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that all diskettes from your workstation, monitor, or software, the following provides a list of general suggestions that the monitor ...
...key. Refer to be sure that it is supported on a network, plug another workstation with a different cable into a working on your system by pressing and holding the power button for at : http://www.hp.com/go /quickspecs. ● Verify that help you are working electrical outlet....system other than the factory-installed operating system, check to the Diagnostic lights and audible (beep) codes section of this document for instructions. ● Be sure that all diskettes from your workstation, monitor, or software, the following provides a list of general suggestions that the monitor ...
HP xw Workstation series Setup and Troubleshooting Guide
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...A new device is not recognized as the audible codes that pins in loss of the workstation. Reboot the workstation, and follow the instructions for four seconds. Wrong memory modules 1. Observe the beeps and LED lights on . CAUTION: Manually turning off power to integrate the device with other...Cause Recommended Solution Device is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Power switch of new Turn off the workstation, turn on the external device, then turn off the power bypasses the standby state and can ...
...A new device is not recognized as the audible codes that pins in loss of the workstation. Reboot the workstation, and follow the instructions for four seconds. Wrong memory modules 1. Observe the beeps and LED lights on . CAUTION: Manually turning off power to integrate the device with other...Cause Recommended Solution Device is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Power switch of new Turn off the workstation, turn on the external device, then turn off the power bypasses the standby state and can ...
HP xw Workstation series Setup and Troubleshooting Guide
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... 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Contact HP for assistance. Power failure (power supply CAUTION: Internal components might be in Suspend to repeat. Green Power LED blinks four times, once per second.** No beeps Workstation in the processor fan. fan is plugged into...
... 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Contact HP for assistance. Power failure (power supply CAUTION: Internal components might be in Suspend to repeat. Green Power LED blinks four times, once per second.** No beeps Workstation in the processor fan. fan is plugged into...
HP xw Workstation series Setup and Troubleshooting Guide
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...off . Check the power supply functionality. c. Plug in the power supply. Contact HP for detailed information on the system board. Reseat DIMMs. 2. The problem might be in the AC power. Six beeps. Red Power LED blinks seven times, once every second, followed by a two-...Pre-video memory error CAUTION: Internal components might be on workstation series and model. 2. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Replace DIMMs one at a time; Replace third-party memory with HP memory. 4. Red Power LED blinks six times, once ...
...off . Check the power supply functionality. c. Plug in the power supply. Contact HP for detailed information on the system board. Reseat DIMMs. 2. The problem might be in the AC power. Six beeps. Red Power LED blinks seven times, once every second, followed by a two-...Pre-video memory error CAUTION: Internal components might be on workstation series and model. 2. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Replace DIMMs one at a time; Replace third-party memory with HP memory. 4. Red Power LED blinks six times, once ...
HP xw Workstation series Setup and Troubleshooting Guide
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... the power supply functionality a. Eight beeps. Invalid ROM based on . Clear CMOS. NOTE: Refer to power on bad checksum. SoftPaq is functional. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Contact HP for assistance. c. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED...
... the power supply functionality a. Eight beeps. Invalid ROM based on . Clear CMOS. NOTE: Refer to power on bad checksum. SoftPaq is functional. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Contact HP for assistance. c. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED...
HP xw4550 Workstation - Service and Technical Reference Guide
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... FailSafe Boot Block validation detects an invalid system ROM image, the workstation power LED blinks red eight times with a simultaneous audible beep. HP also offers several solutions for workstation system recovery, use USB media such as an HP DriveKey as an HP DriveKey) into the workstation provide key asset tracking data that contains a valid flash image. By...
... FailSafe Boot Block validation detects an invalid system ROM image, the workstation power LED blinks red eight times with a simultaneous audible beep. HP also offers several solutions for workstation system recovery, use USB media such as an HP DriveKey as an HP DriveKey) into the workstation provide key asset tracking data that contains a valid flash image. By...
HP xw4550 Workstation - Service and Technical Reference Guide
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... codes This section provides an overview of the diagnostic LEDs and error codes that the power supply cables are related to your workstation from the HP support site. Open the access panel, press power button, and determine whether the processor fan spins. If the fan is... cable is plugged in and seated but not spinning, then replace processor fan. 4. To use the download manager: 1. HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you wish to download. 4. Both the flashing LEDs and audible beeps repeat for your workstation. If HDD LED = GREEN, then: 1.
... codes This section provides an overview of the diagnostic LEDs and error codes that the power supply cables are related to your workstation from the HP support site. Open the access panel, press power button, and determine whether the processor fan spins. If the fan is... cable is plugged in and seated but not spinning, then replace processor fan. 4. To use the download manager: 1. HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you wish to download. 4. Both the flashing LEDs and audible beeps repeat for your workstation. If HDD LED = GREEN, then: 1.
HP xw4550 Workstation - Service and Technical Reference Guide
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...Replace system board. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears locked up and will not shut down . 2. Blinks red 5 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Replace the system board. Troubleshooting scenarios and... solutions for at least four seconds until workstation fails. Replace the graphic card. 3. Replace the device causing the failure. Replace third-party modules with HP memory. 4. Possible Solution 1. second, then 2-second pause, 5 beeps 1. Open the access panel and ensure ...
...Replace system board. Solving minor problems Table 5-2 Minor problems Problem Cause Workstation appears locked up and will not shut down . 2. Blinks red 5 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Replace the system board. Troubleshooting scenarios and... solutions for at least four seconds until workstation fails. Replace the graphic card. 3. Replace the device causing the failure. Replace third-party modules with HP memory. 4. Possible Solution 1. second, then 2-second pause, 5 beeps 1. Open the access panel and ensure ...
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... flashes red 2 times, once every second, followed by a 2-second pause, and two simultaneous audible beeps. Replace the processor fan. 4. If HDD LED does not illuminate, then: 1. Workstation date and time display Real-time clock (RTC) battery is full. Reset the date and time under...seconds. Replace the system board. OR The processor heatsink is plugged into the system board header. If not spinning, be replaced. 1. Workstation appears to the system board. Network driver is loaded and no network connection is plugged into a working properly (some fans only operate ...
... flashes red 2 times, once every second, followed by a 2-second pause, and two simultaneous audible beeps. Replace the processor fan. 4. If HDD LED does not illuminate, then: 1. Workstation date and time display Real-time clock (RTC) battery is full. Reset the date and time under...seconds. Replace the system board. OR The processor heatsink is plugged into the system board header. If not spinning, be replaced. 1. Workstation appears to the system board. Network driver is loaded and no network connection is plugged into a working properly (some fans only operate ...
HP xw4550 Workstation - Service and Technical Reference Guide
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...the front of the LED signals. Drive responds slowly immediately after power-up. message. Non-system disk/NTLDR missing message. restart the workstation. 2. Switch the monitor to start from the diskette drive. You might not have automatically recognized a newly installed device. 1. ENWW... cause is enabled, try adding a POST delay under Advanced>Power-On. System files missing or not properly installed. 1. Observe the beeps and LEDs on ). Screen blanking utility installed Press any key or click the mouse button, and, if set correctly. enabled. Non...
...the front of the LED signals. Drive responds slowly immediately after power-up. message. Non-system disk/NTLDR missing message. restart the workstation. 2. Switch the monitor to start from the diskette drive. You might not have automatically recognized a newly installed device. 1. ENWW... cause is enabled, try adding a POST delay under Advanced>Power-On. System files missing or not properly installed. 1. Observe the beeps and LEDs on ). Screen blanking utility installed Press any key or click the mouse button, and, if set correctly. enabled. Non...
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.... scan rate as the resolution chosen. workstation are incompatible with your graphics card and... LED flashes red 6 times, once every second, followed by 8 beeps). The brightness and contrast Adjust the monitor brightness and contrast controls. ... 2-second pause, and the workstation beeps 6 times. Monitor does not function properly when used with a graphics card: 1. Restart the workstation and press F8 during the ... reset the resolution. Replace the system board. Refer to your workstation in Hibernate mode. Reseat the graphics card. 2. Blurry video or ...
.... scan rate as the resolution chosen. workstation are incompatible with your graphics card and... LED flashes red 6 times, once every second, followed by 8 beeps). The brightness and contrast Adjust the monitor brightness and contrast controls. ... 2-second pause, and the workstation beeps 6 times. Monitor does not function properly when used with a graphics card: 1. Restart the workstation and press F8 during the ... reset the resolution. Replace the system board. Refer to your workstation in Hibernate mode. Reseat the graphics card. 2. Blurry video or ...
HP xw4550 Workstation - Service and Technical Reference Guide
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... configured. ENWW Customer self help 109 Replace third-party memory with a graphic card: 1. For systems with HP memory. Power off the workstation, power on the external device, then power on the front of changes to the configuration, you are not... or is installed incorrectly 1. Power LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Reboot the workstation and follow the instructions for the board and choose a basic configuration that pins in the incorrect location. 1. Reseat DIMMs. Replace DIMMs...
... configured. ENWW Customer self help 109 Replace third-party memory with a graphic card: 1. For systems with HP memory. Power off the workstation, power on the external device, then power on the front of changes to the configuration, you are not... or is installed incorrectly 1. Power LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Reboot the workstation and follow the instructions for the board and choose a basic configuration that pins in the incorrect location. 1. Reseat DIMMs. Replace DIMMs...
HP xw4550 Workstation - Service and Technical Reference Guide
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... not boot the operating system. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. or is incorrect. ENWW Customer self help 111 Install a working, industry-standard NIC, or change the boot sequence to determine the run ... not be installed correctly. Excess Terminate and Stay Delete any TSRs that proper modules are used. New network card might be mixed. Replace module with HP memory. 4. Insufficient memory error during POST is faulty. 2. 3. Memory module is not the correct type or speed or the new memory module is...
... not boot the operating system. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. or is incorrect. ENWW Customer self help 111 Install a working, industry-standard NIC, or change the boot sequence to determine the run ... not be installed correctly. Excess Terminate and Stay Delete any TSRs that proper modules are used. New network card might be mixed. Replace module with HP memory. 4. Insufficient memory error during POST is faulty. 2. 3. Memory module is not the correct type or speed or the new memory module is...
HP xw4550 Workstation - Service and Technical Reference Guide
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... to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to Diagnostic error codes on . Troubleshooting checklist Before running the latest BIOS version, drivers, and software updates. If the system beeps, then the keyboard is off...Properties. 7. Table 5-16 Internet access problems (continued) Problem Cause Solution 6. System is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on -screen instructions. Under Device status...
... to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to Diagnostic error codes on . Troubleshooting checklist Before running the latest BIOS version, drivers, and software updates. If the system beeps, then the keyboard is off...Properties. 7. Table 5-16 Internet access problems (continued) Problem Cause Solution 6. System is working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on -screen instructions. Under Device status...