HP Worldwide Limited Warranty and Technical Support (3/3/3) (U.S. only)
Page 6
... service. Initial Setup and Technical Support for Included Software Technical Support for your country and type "Packaged Services" into the search bar. Support includes assistance with: ■ Answering your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with sufficient, free, and safe access to and use of a CSR part ■ By a service call will be required to ship your HP Hardware...
... service. Initial Setup and Technical Support for Included Software Technical Support for your country and type "Packaged Services" into the search bar. Support includes assistance with: ■ Answering your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with sufficient, free, and safe access to and use of a CSR part ■ By a service call will be required to ship your HP Hardware...
HP xw and Z Series Workstations - Windows Vista Business downgrade FAQ
Page 1
... operating system CD, Windows XP drivers are ready to migrate. The software is not offered software? You must first delete Windows XP Professional from HP support. How do I have purchased workstations configured with the workstation, you to use Microsoft XP™ Professional as your HP service representative. supported models. You can install the software. If I get the CD to install the downgrade software? The downgrade product enables you can order this media...
... operating system CD, Windows XP drivers are ready to migrate. The software is not offered software? You must first delete Windows XP Professional from HP support. How do I have purchased workstations configured with the workstation, you to use Microsoft XP™ Professional as your HP service representative. supported models. You can install the software. If I get the CD to install the downgrade software? The downgrade product enables you can order this media...
HP xw Workstation series Setup and Troubleshooting Guide
Page 23
Start the Installation Settings and enter the password, network, graphics, time, keyboard settings, and Novell Customer Center Configuration for instructions. ● Ensure that the workstation is constantly working on systems preloaded with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.novell.com/documentation/ncc/. ENWW Setting up the SUSE Linux Enterprise Desktop (SLED) on improving your system. Boot the workstation. 2. See Upgrading device drivers on a regular basis. Setting up Novell...
Start the Installation Settings and enter the password, network, graphics, time, keyboard settings, and Novell Customer Center Configuration for instructions. ● Ensure that the workstation is constantly working on systems preloaded with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.novell.com/documentation/ncc/. ENWW Setting up the SUSE Linux Enterprise Desktop (SLED) on improving your system. Boot the workstation. 2. See Upgrading device drivers on a regular basis. Setting up Novell...
HP xw Workstation series Setup and Troubleshooting Guide
Page 44
... codes. ● Press and hold any key on the problem before turning it on. ● Verify that the workstation is turned on and the green power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be connected to the source selected as an updated BIOS version that help you are working electrical outlet. ● Remove all required device drivers...
... codes. ● Press and hold any key on the problem before turning it on. ● Verify that the workstation is turned on and the green power light is on. ● If you have installed an operating system other than the factory-installed operating system, check to be connected to the source selected as an updated BIOS version that help you are working electrical outlet. ● Remove all required device drivers...
HP xw Workstation series Setup and Troubleshooting Guide
Page 48
... devices. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new Turn off power to verify the proper installation. Ensure that the device is not seated or connected properly. Observe the beeps and LED lights on . See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Use Computer Setup (F10) to reconfigure or disable devices to work in On/Off mode, run...
... devices. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new Turn off power to verify the proper installation. Ensure that the device is not seated or connected properly. Observe the beeps and LED lights on . See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Use Computer Setup (F10) to reconfigure or disable devices to work in On/Off mode, run...
HP xw Workstation series Setup and Troubleshooting Guide
Page 49
... that the assembly is not processor fan is properly attached. Open the access panel, press power button, and verify that the workstation air vents are heard through the chassis speaker. Contact HP for assistance. 4. Four beeps. Green Power LED blinks every two seconds.** No beeps. The BIOS option you remove a component. ● A fan might be a problem with the processor heatsink. If problems persist, there might be powered even when the protection activated by...
... that the assembly is not processor fan is properly attached. Open the access panel, press power button, and verify that the workstation air vents are heard through the chassis speaker. Contact HP for assistance. 4. Four beeps. Green Power LED blinks every two seconds.** No beeps. The BIOS option you remove a component. ● A fan might be a problem with the processor heatsink. If problems persist, there might be powered even when the protection activated by...
HP Installer Kit for Linux: Important Red Hat Linux installation information
Page 2
... set . NOTE: The HP Driver CD is successfully installed. Complete this process by the specific release of Red Hat Linux you to reboot your Red Hat Network Entitlement to download the latest "Update" version of Red Hat Enterprise Linux WS 3/WS 4/Desktop 5. 5. To fully realize all additional enhancements after completing the above procedure, reboot your workstation are supported by responding to install. Hardware Support Matrix Before installing...
... set . NOTE: The HP Driver CD is successfully installed. Complete this process by the specific release of Red Hat Linux you to reboot your Red Hat Network Entitlement to download the latest "Update" version of Red Hat Enterprise Linux WS 3/WS 4/Desktop 5. 5. To fully realize all additional enhancements after completing the above procedure, reboot your workstation are supported by responding to install. Hardware Support Matrix Before installing...
HP Workstations - LSI SAS 3041E Serial Attached SCSI RAID
Page 4
... hard drive bay HP 600 Workstations ● Optical bay Connection type Description Connecting standard data Use the data cable provided with the slot. Step 2-Installing the RAID controller card Install the RAID controller card into the selected slot on page 6 the hard drive to connect the hard drive to control hard drives located in the internal hard drive bays and hard drives located in the following table. Figure 2 Installing the SAS-SATA controller Step 3-Configuring the cabling The RAID controller card may be used to the RAID controller card. 4 LSI SAS 3041E Serial...
... hard drive bay HP 600 Workstations ● Optical bay Connection type Description Connecting standard data Use the data cable provided with the slot. Step 2-Installing the RAID controller card Install the RAID controller card into the selected slot on page 6 the hard drive to connect the hard drive to control hard drives located in the internal hard drive bays and hard drives located in the following table. Figure 2 Installing the SAS-SATA controller Step 3-Configuring the cabling The RAID controller card may be used to the RAID controller card. 4 LSI SAS 3041E Serial...
HP xw Workstation series - SATA optical drive installation
Page 9
... drop-down window, click Options, then Preferences. 4. NOTE: Refer to "Configuration rules and assumptions when installing both SATA and PATA optical drives in the same workstation," earlier in the upper-left corner. 3. Double-click DVD/CD-ROM drives. 4. Windows Vista Business The ODD digital audio capability is enabled by reinstalling the front bezel and access panel, and then reconnecting any peripheral devices to the workstation. RHEL 4 When running RHEL3, go...
... drop-down window, click Options, then Preferences. 4. NOTE: Refer to "Configuration rules and assumptions when installing both SATA and PATA optical drives in the same workstation," earlier in the upper-left corner. 3. Double-click DVD/CD-ROM drives. 4. Windows Vista Business The ODD digital audio capability is enabled by reinstalling the front bezel and access panel, and then reconnecting any peripheral devices to the workstation. RHEL 4 When running RHEL3, go...
HP Worldwide Limited Warranty and Technical Support (generic) (APJ region only)
Page 7
...; Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to and first steps.) Excludes system optimization, customization and network configuration. ■ Interpreting system error messages. ■ Isolating system problems to Check Warranty and Support Entitlement You may check your warranty entitlement by entering your product model number and serial number at: www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can receive support...
...; Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to and first steps.) Excludes system optimization, customization and network configuration. ■ Interpreting system error messages. ■ Isolating system problems to Check Warranty and Support Entitlement You may check your warranty entitlement by entering your product model number and serial number at: www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can receive support...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 13
... connector (light blue) 10 Microphone connector (pink) 4 RJ-45 network connector 11 DVI integrated graphics connector NOTE: Disabled when an optional PCI Express graphics card is installed. 5 Cable lock slot 12 VGA connector 6 Padlock loop 13 Power cord connector ENWW Product features 5 Figure 1-4 Rear panel components Table 1-3 Rear panel components Item Symbol Description 1 Universal chassis clamp opening 2 Serial connector Item 7 8 & 9 Symbol Description Optional PCI Express graphics card adapter NOTE: When installed, disables the workstation integrated graphics...
... connector (light blue) 10 Microphone connector (pink) 4 RJ-45 network connector 11 DVI integrated graphics connector NOTE: Disabled when an optional PCI Express graphics card is installed. 5 Cable lock slot 12 VGA connector 6 Padlock loop 13 Power cord connector ENWW Product features 5 Figure 1-4 Rear panel components Table 1-3 Rear panel components Item Symbol Description 1 Universal chassis clamp opening 2 Serial connector Item 7 8 & 9 Symbol Description Optional PCI Express graphics card adapter NOTE: When installed, disables the workstation integrated graphics...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 34
... USB ports, audio, or embedded network interface controller (NIC). ● Enable power-on password prompting during system restarts (warm boots) and power-on or restart the workstation. 2. The firmware contained in a 128-K block from the list and press the Enter key. To access the Computer Setup (F10) Utility menu: 1. Select your system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on specified SATA hard drives...
... USB ports, audio, or embedded network interface controller (NIC). ● Enable power-on password prompting during system restarts (warm boots) and power-on or restart the workstation. 2. The firmware contained in a 128-K block from the list and press the Enter key. To access the Computer Setup (F10) Utility menu: 1. Select your system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on specified SATA hard drives...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 44
... a ROM upgrade. 36 Chapter 3 System management ENWW The workstation must be sure to safely upgrade the ROM on Remote ROM Flash, see : http://www.hp.com/go /ssm. This protected section of ownership. By establishing a setup password in greater productivity and lower total cost of ROM allows the workstation to set the setup password on through a Windows operating system. The setup password prevents unauthorized ROM upgrades. System Software Manager enables you can protect the ROM from HP. Remote ROM Flash Remote ROM Flash allows...
... a ROM upgrade. 36 Chapter 3 System management ENWW The workstation must be sure to safely upgrade the ROM on Remote ROM Flash, see : http://www.hp.com/go /ssm. This protected section of ownership. By establishing a setup password in greater productivity and lower total cost of ROM allows the workstation to set the setup password on through a Windows operating system. The setup password prevents unauthorized ROM upgrades. System Software Manager enables you can protect the ROM from HP. Remote ROM Flash Remote ROM Flash allows...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 64
Component No. Component 1 COM2 (second) serial 12 CONTROL PANEL port adapter (Front control panel) connector 23 SLOT1_PCIE (PCIexpress) x16 card slot 2 SYS_FAN (rear 13 Password Enable chassis fan) connector jumper 24 Hood Lock (solenoid hood lock) connector 3 Graphics card power connector 14 Clear CMOS switch 25 Network and USB connectors 4 CPU (processor ) 15 FRONT USB connector 26 USB connectors 5 CPU_FAN (processor 16 Battery fan) connector 27 Audio connector 56 Chapter 4 Removal and replacement procedures ENWW System board components The following table, component ...
Component No. Component 1 COM2 (second) serial 12 CONTROL PANEL port adapter (Front control panel) connector 23 SLOT1_PCIE (PCIexpress) x16 card slot 2 SYS_FAN (rear 13 Password Enable chassis fan) connector jumper 24 Hood Lock (solenoid hood lock) connector 3 Graphics card power connector 14 Clear CMOS switch 25 Network and USB connectors 4 CPU (processor ) 15 FRONT USB connector 26 USB connectors 5 CPU_FAN (processor 16 Battery fan) connector 27 Audio connector 56 Chapter 4 Removal and replacement procedures ENWW System board components The following table, component ...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 107
... Invalid ROM based on the system. 2. Replace the device causing the failure. second, then 2-second pause, 7 beeps. For systems with integrated graphics, replace system board. Disconnect electrical plug from outlet. Power on bad checksum. Possible Solution 1. ENWW Customer self help 99 second, then 2-second pause, 8 beeps 1. Replace the processor. Open the access panel and ensure the four-wire power supply cable is unable to the system board power connector P3. 2. Replace the graphic card. 3. Software control of various troubleshooting...
... Invalid ROM based on the system. 2. Replace the device causing the failure. second, then 2-second pause, 7 beeps. For systems with integrated graphics, replace system board. Disconnect electrical plug from outlet. Power on bad checksum. Possible Solution 1. ENWW Customer self help 99 second, then 2-second pause, 8 beeps 1. Replace the processor. Open the access panel and ensure the four-wire power supply cable is unable to the system board power connector P3. 2. Replace the graphic card. 3. Software control of various troubleshooting...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 111
... is a driver problem. Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video). Drive jumper settings might be If the drive is enabled, try adding a POST delay under Advanced>Power-On. restart the workstation. 2. If the hard drive is still inaccessible and MBR Security is a secondary drive that has just been installed incorrect. Hard drive boot disabled in Advanced>Power-On Options. Workstation will not start from a Remove the diskette from the monitor to the monitor manual for the appropriate operating...
... is a driver problem. Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video). Drive jumper settings might be If the drive is enabled, try adding a POST delay under Advanced>Power-On. restart the workstation. 2. If the hard drive is still inaccessible and MBR Security is a secondary drive that has just been installed incorrect. Hard drive boot disabled in Advanced>Power-On Options. Workstation will not start from a Remove the diskette from the monitor to the monitor manual for the appropriate operating...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 114
... you set digital as the Output Mode, external digital speakers will no sound comes out of the printer being Shut down all open applications. up while recording audio. 1. Turn the printer on the hard disk. 2. If the printer works, reload the printer driver. 106 Chapter 5 System diagnostics and troubleshooting ENWW Right-click the CD/DVD device and select Properties. 4. Before recording, be sure Enable digital CD audio for...
... you set digital as the Output Mode, external digital speakers will no sound comes out of the printer being Shut down all open applications. up while recording audio. 1. Turn the printer on the hard disk. 2. If the printer works, reload the printer driver. 106 Chapter 5 System diagnostics and troubleshooting ENWW Right-click the CD/DVD device and select Properties. 4. Before recording, be sure Enable digital CD audio for...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 116
.... The port is connected to reconfigure the workstation when you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configure the workstation. Restart the workstation. Restart the workstation. The internal cables might need to a live outlet. The power switch on the device is not 1. Power off the workstation, power on the external device, then power on . If you add or remove hardware, such as Device is not working . 1. Table 5-11 Hardware installation problems Problem Cause Solution A new device is not...
.... The port is connected to reconfigure the workstation when you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configure the workstation. Restart the workstation. Restart the workstation. The internal cables might need to a live outlet. The power switch on the device is not 1. Power off the workstation, power on the external device, then power on . If you add or remove hardware, such as Device is not working . 1. Table 5-11 Hardware installation problems Problem Cause Solution A new device is not...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 117
... that pins in the cable or connector are using the correct memory modules and to the configuration, you did not accept them. Use the Network control application to determine if you of the workstation. Table 5-11 Hardware installation problems (continued) Problem Cause Solution Cables of debugging the network cabling. Power switch of new external device is installed incorrectly 1. Reboot the workstation and follow the instructions for incorrect settings or conflicts with the system to enable Wake-onLAN. Read the device-specific configuration...
... that pins in the cable or connector are using the correct memory modules and to the configuration, you did not accept them. Use the Network control application to determine if you of the workstation. Table 5-11 Hardware installation problems (continued) Problem Cause Solution Cables of debugging the network cabling. Power switch of new external device is installed incorrectly 1. Reboot the workstation and follow the instructions for incorrect settings or conflicts with the system to enable Wake-onLAN. Read the device-specific configuration...
HP xw4550 Workstation - Service and Technical Reference Guide
Page 118
... the correct connector. cable. Network controller stops working when an expansion board was added to the incorrect connector. The cable is not properly loaded. The network controller is detected. Replace the NIC. 110 Chapter 5 System diagnostics and troubleshooting ENWW The network controller is a Under the Computer Setup (F10) Utility Advanced menu, network card and conflicts with the change the resource settings for this workstation. The expansion board installed is not configured for the board. Network status link light does not...
... the correct connector. cable. Network controller stops working when an expansion board was added to the incorrect connector. The cable is not properly loaded. The network controller is detected. Replace the NIC. 110 Chapter 5 System diagnostics and troubleshooting ENWW The network controller is a Under the Computer Setup (F10) Utility Advanced menu, network card and conflicts with the change the resource settings for this workstation. The expansion board installed is not configured for the board. Network status link light does not...