In Home Warranty and Support Guide - 2 Year
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... COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
... COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
In Home Warranty and Support Guide - 2 Year
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... not be available in many cases, the defect can be additional charges. Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your hardware. For information on availability of pickup and return service, HP will be fixed by the use of loss during standard office...
... not be available in many cases, the defect can be additional charges. Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your hardware. For information on availability of pickup and return service, HP will be fixed by the use of loss during standard office...
Limited Warranty and Support Guide - Refurbished
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... (a) a replacement unit of HP's choosing that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in writing and signed by operation outside the usage parameters stated in the user documentation...
... (a) a replacement unit of HP's choosing that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in writing and signed by operation outside the usage parameters stated in the user documentation...
Limited Warranty and Support Guide - Refurbished
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... involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Failure to return the defective product may incur additional costs due to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. You can be returned with sufficient, free, and safe access to handle all repair, logistics, and insurance costs in service, you will pick...
... involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Failure to return the defective product may incur additional costs due to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. You can be returned with sufficient, free, and safe access to handle all repair, logistics, and insurance costs in service, you will pick...
Limited Warranty and Support Guide - Refurbished
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... Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Get Help Follow these steps when you need help: 1 Check the setup poster and product documentation for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support...
... Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Get Help Follow these steps when you need help: 1 Check the setup poster and product documentation for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support...
Troubleshooting & Maintenance Guide
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... Windows opens, immediately back up , or using your computer model. Contact Support, whether it on or start Symptom Possible solution Error message: Hard disk drive error. if it is functioning, the green power supply light on the back of the computer should be on the keyboard simultaneously. 2. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. See Display (monitor...
... Windows opens, immediately back up , or using your computer model. Contact Support, whether it on or start Symptom Possible solution Error message: Hard disk drive error. if it is functioning, the green power supply light on the back of the computer should be on the keyboard simultaneously. 2. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. See Display (monitor...
Troubleshooting & Maintenance Guide
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... the mouse cable, and then restart the computer. Use the arrow keys to save your computer. Use the keyboard to select the Arrow button that the arrow keys on most-not all open program. 2. If the mouse is next to display the Windows Start menu. 5. Cursor does not move using the arrow keys on the keyboard simultaneously to Shut Down. Symptom Mouse (with cable) 5 After saving changes in all open programs...
... the mouse cable, and then restart the computer. Use the arrow keys to save your computer. Use the keyboard to select the Arrow button that the arrow keys on most-not all open program. 2. If the mouse is next to display the Windows Start menu. 5. Cursor does not move using the arrow keys on the keyboard simultaneously to Shut Down. Symptom Mouse (with cable) 5 After saving changes in all open programs...
Troubleshooting & Maintenance Guide
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... speakers. For Windows 7: 1. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Verify that the speakers are turned on -screen instructions. Symptom No sound is produced. Ensure that you want to open the wizard, and then follow the on . ENWW Internet access 7 Click Start, click Control Panel...
... speakers. For Windows 7: 1. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Verify that the speakers are turned on -screen instructions. Symptom No sound is produced. Ensure that you want to open the wizard, and then follow the on . ENWW Internet access 7 Click Start, click Control Panel...
Troubleshooting & Maintenance Guide
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... click Device Manager to software that was in use this table). - You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Restores the software (if it on page 10) - Close all open programs. 2. This is the easiest (and sometimes the best) way. ● Update the drivers (see System recovery on again. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
... click Device Manager to software that was in use this table). - You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Restores the software (if it on page 10) - Close all open programs. 2. This is the easiest (and sometimes the best) way. ● Update the drivers (see System recovery on again. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn...
Troubleshooting & Maintenance Guide
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... are prompted to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Use the arrow keys to select the USB device and press Enter to back up your files, and you are using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If you are prompted to boot from hard drive, select media, and then...
... are prompted to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Use the arrow keys to select the USB device and press Enter to back up your files, and you are using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If you are prompted to boot from hard drive, select media, and then...
Getting Started Guide
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... Support: computer hardware and software issues. Windows 7 troubleshooting tools: 1. Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates...
... Support: computer hardware and software issues. Windows 7 troubleshooting tools: 1. Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates...
Getting Started Guide
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... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting...
... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting...
Getting Started Guide
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... changes in all open program. 2. Use the keyboard to save your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Keyboard and mouse (with cable) does not work or is next to Shut Down. After saving changes in all open programs. 4. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Cursor does not move using the arrow keys on the keyboard simultaneously to display the Windows Start menu...
... changes in all open program. 2. Use the keyboard to save your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started Keyboard and mouse (with cable) does not work or is next to Shut Down. After saving changes in all open programs. 4. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Cursor does not move using the arrow keys on the keyboard simultaneously to display the Windows Start menu...
Getting Started Guide
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... the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. You can also use the Volume button to your computer (or speaker system). When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. For Windows 7: 1. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, tap Troubleshoot and audio playback. Turn off your Internet Service Provider (ISP), and start automatically...
... the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. You can also use the Volume button to your computer (or speaker system). When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. For Windows 7: 1. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, tap Troubleshoot and audio playback. Turn off your Internet Service Provider (ISP), and start automatically...
Getting Started Guide
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... example, DVD/CD- ROM drives). 4. Tap the Start button. 2. Updating drivers A driver is the easiest way to a configuration that enables your problem: 1. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore your computer to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 29) - To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting 25 Type Device Manager into the Start Search box...
... example, DVD/CD- ROM drives). 4. Tap the Start button. 2. Updating drivers A driver is the easiest way to a configuration that enables your problem: 1. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore your computer to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 29) - To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting 25 Type Device Manager into the Start Search box...
Getting Started (For 3D Models Only)
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... the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. 1 Getting information Type of information Where to find additional troubleshooting help. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software...
... the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. 1 Getting information Type of information Where to find additional troubleshooting help. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software...
Getting Started (For 3D Models Only)
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◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to select an ISP and set up with an Internet connection. 2. Tap the Start button, tap All Programs, and then tap Get Online. b. Follow the on-screen instructions to a WLAN with an Internet service provider (ISP). If you already have an account with...
◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to select an ISP and set up with an Internet connection. 2. Tap the Start button, tap All Programs, and then tap Get Online. b. Follow the on-screen instructions to a WLAN with an Internet service provider (ISP). If you already have an account with...
Getting Started (For 3D Models Only)
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... Windows 7: 1. You can also use the Volume button to adjust volume. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. If you are connected to your computer, and then unplug and reconnect the speakers. Ensure that the volume is very low or unsatisfactory. When external speakers are turned on...
... Windows 7: 1. You can also use the Volume button to adjust volume. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. If you are connected to your computer, and then unplug and reconnect the speakers. Ensure that the volume is very low or unsatisfactory. When external speakers are turned on...
Getting Started (For 3D Models Only)
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... revert to factory defaults. ● System Recovery (see Microsoft System Restore on -screen instructions. You can also go to open the Device Manager window. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Tap the Start button. 2. ROM drives). 4. To update a driver, tap Update Driver, and...
... revert to factory defaults. ● System Recovery (see Microsoft System Restore on -screen instructions. You can also go to open the Device Manager window. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Tap the Start button. 2. ROM drives). 4. To update a driver, tap Update Driver, and...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started