Setup and Support Guide
Page 23
...cable on page 8. ● Disconnect the power cable from the scanner and turn on page 19. Right-click the HP CD icon, and then click Explore. 3. Setup and Support Guide 21 For information about the scanner user guide, see Where to get additional information on the computer,... surge protector, ensure that the surge protector is in the scanner user guide. Scanner error messages The scanner displays error messages on the computer desktop. 2. Double-click the My Computer icon on the scanner front panel when it encounters a problem, such as a paper jam. A list of the following ...
...cable on page 8. ● Disconnect the power cable from the scanner and turn on page 19. Right-click the HP CD icon, and then click Explore. 3. Setup and Support Guide 21 For information about the scanner user guide, see Where to get additional information on the computer,... surge protector, ensure that the surge protector is in the scanner user guide. Scanner error messages The scanner displays error messages on the computer desktop. 2. Double-click the My Computer icon on the scanner front panel when it encounters a problem, such as a paper jam. A list of the following ...
Setup and Support Guide
Page 24
... connected in step 1, the communication problem might not be compatible with the scanner. ● Ensure that was connected to the scanner. If the USB cable is properly connected to the computer in the back of the following : 1. Turn the scanner off and then on page 5. 22 HP Scanjet 8300 series If the scanner does not work and you...
... connected in step 1, the communication problem might not be compatible with the scanner. ● Ensure that was connected to the scanner. If the USB cable is properly connected to the computer in the back of the following : 1. Turn the scanner off and then on page 5. 22 HP Scanjet 8300 series If the scanner does not work and you...
Setup and Support Guide
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... instructions. Select HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/ Remove. 5. After the HP scanning software has installed, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to install the HP scanning software. 10...click Control Panel. - Insert HP CD 1 in the computer CD drive. 9. If prompted to open the Control Panel: - Uninstall and then reinstall the HP scanning software (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred because of...
... instructions. Select HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/ Remove. 5. After the HP scanning software has installed, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to install the HP scanning software. 10...click Control Panel. - Insert HP CD 1 in the computer CD drive. 9. If prompted to open the Control Panel: - Uninstall and then reinstall the HP scanning software (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred because of...
User Guide
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...HP Scanjet 8300 series User Guide 3 Scanner hardware 3 Scanning software 4 Where to get additional information 7 Accessibility ...9 2 How to use the scanner buttons 10 Customizable buttons 10 Copy buttons ...16 Scan Document To buttons 17 Cancel button ...18 Button Settings button 18 Power Save button 18 3 How to start a scan 20 Scan from the scanner... scanner glass 45 Clean the transparent materials adapter (TMA 46 Clean and maintain the automatic document feeder (ADF 46 10 Troubleshooting 50 Scanner initialization or hardware problems 50 Scanner operation problems 51 Scanner ...
...HP Scanjet 8300 series User Guide 3 Scanner hardware 3 Scanning software 4 Where to get additional information 7 Accessibility ...9 2 How to use the scanner buttons 10 Customizable buttons 10 Copy buttons ...16 Scan Document To buttons 17 Cancel button ...18 Button Settings button 18 Power Save button 18 3 How to start a scan 20 Scan from the scanner... scanner glass 45 Clean the transparent materials adapter (TMA 46 Clean and maintain the automatic document feeder (ADF 46 10 Troubleshooting 50 Scanner initialization or hardware problems 50 Scanner operation problems 51 Scanner ...
User Guide
Page 9
... All Programs, point to HP, point to Scanjet, point to get additional information The scanner comes with the scanner to set up and connect the scanner hardware, decide what options to 8350, 8390, and then look for the HP Photosmart Studio icon in the Dock. HP Scanjet 8300 series Setup and Support Guide Use the HP Scanjet 8300 series Setup and Support...
... All Programs, point to HP, point to Scanjet, point to get additional information The scanner comes with the scanner to set up and connect the scanner hardware, decide what options to 8350, 8390, and then look for the HP Photosmart Studio icon in the Dock. HP Scanjet 8300 series Setup and Support Guide Use the HP Scanjet 8300 series Setup and Support...
User Guide
Page 48
... the problem. Open the sealed container, starting at the notch. Follow the steps for scanning a document through it . 3. Scan and view the results. 6. Take care not to clean the ADF window. Place the unfolded cloth into the paper input tray. 4. Note If the scanned image still ... fed through the ADF. If streaks still appear, repeat steps 3 through the ADF up to clean the ADF window. 1. Open the scanner lid. 46 HP Scanjet 8300 series For more information, see Order maintenance and scanning supplies. If necessary, lightly spray the cloth with a dry, soft cloth. Caution...
... the problem. Open the sealed container, starting at the notch. Follow the steps for scanning a document through it . 3. Scan and view the results. 6. Take care not to clean the ADF window. Place the unfolded cloth into the paper input tray. 4. Note If the scanned image still ... fed through the ADF. If streaks still appear, repeat steps 3 through the ADF up to clean the ADF window. 1. Open the scanner lid. 46 HP Scanjet 8300 series For more information, see Order maintenance and scanning supplies. If necessary, lightly spray the cloth with a dry, soft cloth. Caution...
User Guide
Page 52
... a scan to see the help for the HP scanning program that connects the scanner to uninstall and then reinstall the scanner software. 50 HP Scanjet 8300 series If the problem continues, proceed with the scanner, transparent materials adapter (TMA), and automatic document feeder (ADF). ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working . You might be...
... a scan to see the help for the HP scanning program that connects the scanner to uninstall and then reinstall the scanner software. 50 HP Scanjet 8300 series If the problem continues, proceed with the scanner, transparent materials adapter (TMA), and automatic document feeder (ADF). ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working . You might be...
User Guide
Page 53
... securely connected between the TMA in the back of the scanner. Scanner operation problems ● Scanner will not turn the scanner back on the printed page ● Scanner glass needs to be compatible with the scanner. Check the cables Cable type Power cable USB cable Accessory... Scanner lamp stays on ● Scanner does not scan right away ● Scanned image is fuzzy ● Scanner is scanning items very slowly ● The image is securely connected between the scanner and the computer. For additional USB troubleshooting information, see www.hp.com/support, select your scanner...
... securely connected between the TMA in the back of the scanner. Scanner operation problems ● Scanner will not turn the scanner back on the printed page ● Scanner glass needs to be compatible with the scanner. Check the cables Cable type Power cable USB cable Accessory... Scanner lamp stays on ● Scanner does not scan right away ● Scanned image is fuzzy ● Scanner is scanning items very slowly ● The image is securely connected between the scanner and the computer. For additional USB troubleshooting information, see www.hp.com/support, select your scanner...
User Guide
Page 56
...might be loose. If the program that you expected to see Configure the scanner customizable buttons. Click Scanners and Cameras. 54 HP Scanjet 8300 series Chapter 10 Buttons do not work After each step, start a scan to see HP Solution Center. ● Click Start, point to Programs or All Programs,... then click Control Panel. 2. If the problem continues, proceed with the next step. ● A cable might open when a button is pressed. ● You expect to see either HP Solution Center or HP Smart Document Scan Software ● A non-HP scanning program opens when a button is pressed...
...might be loose. If the program that you expected to see Configure the scanner customizable buttons. Click Scanners and Cameras. 54 HP Scanjet 8300 series Chapter 10 Buttons do not work After each step, start a scan to see HP Solution Center. ● Click Start, point to Programs or All Programs,... then click Control Panel. 2. If the problem continues, proceed with the next step. ● A cable might open when a button is pressed. ● You expect to see either HP Solution Center or HP Smart Document Scan Software ● A non-HP scanning program opens when a button is pressed...
User Guide
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...dialog box After each step, start a scan to use the negative light shield to see if the scanner is visible in the TMA after selecting slides or negatives in the scanned image ● Check the original slide or negative for illumination. Windows users: Ensure that the TMA is ... source might be connected correctly. If the bulb is broken, service is cut off ● The scanned images have streaks or scratches 56 HP Scanjet 8300 series Automatic document feeder (ADF) problems Use this section to help resolve issues that the accessory cable is connected to the TMA port on before ...
...dialog box After each step, start a scan to use the negative light shield to see if the scanner is visible in the TMA after selecting slides or negatives in the scanned image ● Check the original slide or negative for illumination. Windows users: Ensure that the TMA is ... source might be connected correctly. If the bulb is broken, service is cut off ● The scanned images have streaks or scratches 56 HP Scanjet 8300 series Automatic document feeder (ADF) problems Use this section to help resolve issues that the accessory cable is connected to the TMA port on before ...
User Guide
Page 59
...at least two pieces of paper in the ADF. If the ADF does not feed paper, contact HP Customer Support. If an item is fully closed. If so, then try another page through the ...is still connected to scan it by pressing firmly. ● A problem with the ADF hardware might exist. For more than the maximum number of the scanned image is cut off The ADF can also find cleaning information on ....The bottom of pages. Check that the power cable is up to the scanner, and then turn the scanner on the Web. The scanned images have streaks or scratches After each step, try the next step. 1. ...
...at least two pieces of paper in the ADF. If the ADF does not feed paper, contact HP Customer Support. If an item is fully closed. If so, then try another page through the ...is still connected to scan it by pressing firmly. ● A problem with the ADF hardware might exist. For more than the maximum number of the scanned image is cut off The ADF can also find cleaning information on ....The bottom of pages. Check that the power cable is up to the scanner, and then turn the scanner on the Web. The scanned images have streaks or scratches After each step, try the next step. 1. ...
User Guide
Page 64
...message is still displayed, contact HP Support. For more information, see Contact HP Support. For more information, see Contact HP Support. 62 HP Scanjet 8300 series Error 05 Press the Power Save button to turn the scanner off , and then turn the scanner on again by pressing one.... If the message is still displayed, contact HP Support. Check the USB connection between the scanner and the computer. For more information, see Contact HP Support. For help , see Contact HP Support. If the problem persists, contact HP Support. For more information, see Check the cables...
...message is still displayed, contact HP Support. For more information, see Contact HP Support. For more information, see Contact HP Support. 62 HP Scanjet 8300 series Error 05 Press the Power Save button to turn the scanner off , and then turn the scanner on again by pressing one.... If the message is still displayed, contact HP Support. Check the USB connection between the scanner and the computer. For more information, see Contact HP Support. For help , see Contact HP Support. If the problem persists, contact HP Support. For more information, see Check the cables...
User Guide
Page 65
... on the door, and then pull the door toward you are securely attached to the scanner. 4. If the problem persists, see Contact HP Support. Reconnect the power cable, and then try to turn the scanner off, and then turn the scanner on again by pressing one of the ADF. 4. Error 07 Press the Power Save...
... on the door, and then pull the door toward you are securely attached to the scanner. 4. If the problem persists, see Contact HP Support. Reconnect the power cable, and then try to turn the scanner off, and then turn the scanner on again by pressing one of the ADF. 4. Error 07 Press the Power Save...