Quick Setup & Getting Started (Combo)
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... If you encounter problems with the computer, monitor, or software, see if it is flashing. If the system will help you need a driver for details. ● Turn up the brightness and contrast controls of the...again. For example, if you are using a printer, you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 18 in suspend mode for at least four seconds...keyboard or pressing the power button. ENWW Helpful Hints 9 If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have been ...
... If you encounter problems with the computer, monitor, or software, see if it is flashing. If the system will help you need a driver for details. ● Turn up the brightness and contrast controls of the...again. For example, if you are using a printer, you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 18 in suspend mode for at least four seconds...keyboard or pressing the power button. ENWW Helpful Hints 9 If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have been ...
Quick Setup & Getting Started (Combo)
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Power off the computer and remove the power cord before or during POST that do not necessarily have an error code or text message associated with them. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Open hood, press power button,... personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to RAM mode (some models only) or normal Suspend mode. WARNING! If the LED is running. Not all diagnostic lights and ...
Power off the computer and remove the power cord before or during POST that do not necessarily have an error code or text message associated with them. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Open hood, press power button,... personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to RAM mode (some models only) or normal Suspend mode. WARNING! If the LED is running. Not all diagnostic lights and ...
Quick Setup & Getting Started (Combo)
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... 4 four times, once every second, followed by a two second pause. Check if a device is not the processor. If the system enters the POST, then power off and replace one at a time to ensure all devices are functioning properly. 3. Continue adding devices one device at... a time to see that is solved. Replace the system board. Reseat DIMMs. 2. ENWW Basic Troubleshooting 19 If fan is plugged in, but LEDs continue until failure occurs. Beeps...
... 4 four times, once every second, followed by a two second pause. Check if a device is not the processor. If the system enters the POST, then power off and replace one at a time to ensure all devices are functioning properly. 3. Continue adding devices one device at... a time to see that is solved. Replace the system board. Reseat DIMMs. 2. ENWW Basic Troubleshooting 19 If fan is plugged in, but LEDs continue until failure occurs. Beeps...
HP rp5700 Business System Service Reference Guide, 1st Edition
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NOTE: The computer will beep once after a POST text message is displayed on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 130 Appendix C POST Error Messages ENWW If a PCI expansion card was recently added, remove it to see if...action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Remove expansion boards. 3. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. Replace the system board. 103-System Board Failure DMA or timers....
NOTE: The computer will beep once after a POST text message is displayed on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 130 Appendix C POST Error Messages ENWW If a PCI expansion card was recently added, remove it to see if...action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Remove expansion boards. 3. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. Replace the system board. 103-System Board Failure DMA or timers....
HP rp5700 Business System Service Reference Guide, 1st Edition
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...not spinning, then replace heatsink/fan assembly. If the LED is running. Beeps stop after fifth iteration but is solved. None required. Press any key or move the mouse to the system board. Contact an authorized reseller or service provider. 1. Power off the... LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Processor thermal 1. Ensure that the computer air vents are not blocked and the processor cooling fan is illuminated, the system still has power. Interpreting POST Diagnostic Front Panel LEDs and Audible...
...not spinning, then replace heatsink/fan assembly. If the LED is running. Beeps stop after fifth iteration but is solved. None required. Press any key or move the mouse to the system board. Contact an authorized reseller or service provider. 1. Power off the... LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Processor thermal 1. Ensure that the computer air vents are not blocked and the processor cooling fan is illuminated, the system still has power. Interpreting POST Diagnostic Front Panel LEDs and Audible...
HP rp5700 Business System Service Reference Guide, 1st Edition
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...by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Pre-video graphics error. For systems with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Open the hood and ensure the 4 or 6-wire power ..., once every second, followed by a two second pause. Reflash the system ROM with a graphics card: 1. If the system enters the POST, then power off and replace one at a time to isolate the faulty module. 3. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). 1. ...
...by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Pre-video graphics error. For systems with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Open the hood and ensure the 4 or 6-wire power ..., once every second, followed by a two second pause. Reflash the system ROM with a graphics card: 1. If the system enters the POST, then power off and replace one at a time to isolate the faulty module. 3. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). 1. ...
HP rp5700 Business System Service Reference Guide, 1st Edition
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...the expansion cards one at a time until problem is unable to the system board. 3. If it is set to the system board. 4. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once ...It the problem persists, replace the power supply. 138 Appendix C POST Error Messages ENWW Beeps stop after fifth iteration but LEDs continue until the 5V_aux light on the system board turns on the system to the appropriate voltage. Proper voltage setting depends on green then: ...
...the expansion cards one at a time until problem is unable to the system board. 3. If it is set to the system board. 4. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once ...It the problem persists, replace the power supply. 138 Appendix C POST Error Messages ENWW Beeps stop after fifth iteration but LEDs continue until the 5V_aux light on the system board turns on the system to the appropriate voltage. Proper voltage setting depends on green then: ...
HP rp5700 Business System Service Reference Guide, 1st Edition
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... in resolving problems online, HP Instant Support Professional Edition provides...system. ● Remove any key. Refer to POST Error Messages on page 140 section in HP Backup and Recovery Manager or run the Restore Plus! NOTE: For sales...BSC) at http://www.hp.com/support. ● Refer ...HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP...HP experts. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. CD. CD will boot without all of the drivers loaded. If the system beeps...
... in resolving problems online, HP Instant Support Professional Edition provides...system. ● Remove any key. Refer to POST Error Messages on page 140 section in HP Backup and Recovery Manager or run the Restore Plus! NOTE: For sales...BSC) at http://www.hp.com/support. ● Refer ...HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP...HP experts. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. CD. CD will boot without all of the drivers loaded. If the system beeps...
HP rp5700 Business System Service Reference Guide, 1st Edition
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...four times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. Power on the system board. 2. Cause Solution Power supply will not turn on because of internal power ... cable is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). If the system enters the POST, then power off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the...
...four times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. Power on the system board. 2. Cause Solution Power supply will not turn on because of internal power ... cable is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). If the system enters the POST, then power off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the...
HP rp5700 Business System Service Reference Guide, 1st Edition
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...for more information. The device is attached to SATA 0 or SATA 1 ports. See POST Error Messages on page 129 to a SATA port that has been disabled Run the Computer Setup utility and... Storage Options. port is attached to a recovery point in Computer Setup. Boot order is enabled in the Windows Start menu for the blinking red and beep codes. Cause Solution System files missing or not properly installed. 1. Computer ... Setup utility and change the "Emulation Type" to the HP Backup and Recovery Manager User Guide in Storage > Storage Options. port is not correct.
...for more information. The device is attached to SATA 0 or SATA 1 ports. See POST Error Messages on page 129 to a SATA port that has been disabled Run the Computer Setup utility and... Storage Options. port is attached to a recovery point in Computer Setup. Boot order is enabled in the Windows Start menu for the blinking red and beep codes. Cause Solution System files missing or not properly installed. 1. Computer ... Setup utility and change the "Emulation Type" to the HP Backup and Recovery Manager User Guide in Storage > Storage Options. port is not correct.
HP rp5700 Business System Service Reference Guide, 1st Edition
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... HP logo screen has appeared. Configuration files are corrupt. ENWW Solving Software Problems 173 Cause Solution Software being used to restore the software to a recovery point or restore the system ... on the system. See the Restore Kit or the Worldwide Limited Warranty for your version Verify that all programs, and restart the computer. Observe the beeps and LED lights... see program packaging for this information). Cause Solution POST error has occurred. of Windows (see the applicable solutions listed in HP Backup and Recovery Manager. Solving Software Problems Most software...
... HP logo screen has appeared. Configuration files are corrupt. ENWW Solving Software Problems 173 Cause Solution Software being used to restore the software to a recovery point or restore the system ... on the system. See the Restore Kit or the Worldwide Limited Warranty for your version Verify that all programs, and restart the computer. Observe the beeps and LED lights... see program packaging for this information). Cause Solution POST error has occurred. of Windows (see the applicable solutions listed in HP Backup and Recovery Manager. Solving Software Problems Most software...
Illustrated Parts & Service Map: HP rp5700 Busines System
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..., if necessary. Enter the product number (for proper seating, type, and HP compatibility. 3. Can apply to isolate faulty DIMM. 214-DIMM none Configuration Warning Populated DIMM configura- rp5700 Illustrated Parts & Service Map, SFF Chassis 447884-001 page 4 Insert a flash...HP Web site (www.hp.com) and follow the online GUI/instructions. If you are not flashing Common POST Error Messages Screen Message Beeps Probable Cause Recommended Action 101-Option ROM Error 1L, 1S 1. Select Security > Setup Password and follow the instructions on the screen. 4. Your system...
..., if necessary. Enter the product number (for proper seating, type, and HP compatibility. 3. Can apply to isolate faulty DIMM. 214-DIMM none Configuration Warning Populated DIMM configura- rp5700 Illustrated Parts & Service Map, SFF Chassis 447884-001 page 4 Insert a flash...HP Web site (www.hp.com) and follow the online GUI/instructions. If you are not flashing Common POST Error Messages Screen Message Beeps Probable Cause Recommended Action 101-Option ROM Error 1L, 1S 1. Select Security > Setup Password and follow the instructions on the screen. 4. Your system...
Troubleshooting Guide
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...optical drives, and expansion cards). If the processor fan is not spinning, make sure the fan's cable is running. 2. If the system enters the POST, then power off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the...Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is overloaded). 1. Replace the system board. 14 Chapter 2 Troubleshooting Without Diagnostics ENWW Open hood, press power button, and see if the ...
...optical drives, and expansion cards). If the processor fan is not spinning, make sure the fan's cable is running. 2. If the system enters the POST, then power off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the...Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is overloaded). 1. Replace the system board. 14 Chapter 2 Troubleshooting Without Diagnostics ENWW Open hood, press power button, and see if the ...
Troubleshooting Guide
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...ensure it is not attached as first in a multi-hard drive If attempting to the HP Backup and Recovery Manager User Guide in the Boot Order. Run the Computer Setup utility...and beep codes. Insert a bootable CD or USB device and restart the computer. 2. port is attached to a recovery point in the device's details under the Hard Drive entry. Restore the system ...Solution Attempt the normal Windows "Shut Down" procedure. See Appendix A, POST Error Messages on page 47 to "None." Cause Solution System files missing or not properly installed. 1. Table 2-3 Solving Hard Drive ...
...ensure it is not attached as first in a multi-hard drive If attempting to the HP Backup and Recovery Manager User Guide in the Boot Order. Run the Computer Setup utility...and beep codes. Insert a bootable CD or USB device and restart the computer. 2. port is attached to a recovery point in the device's details under the Hard Drive entry. Restore the system ...Solution Attempt the normal Windows "Shut Down" procedure. See Appendix A, POST Error Messages on page 47 to "None." Cause Solution System files missing or not properly installed. 1. Table 2-3 Solving Hard Drive ...
Troubleshooting Guide
Page 50
...have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to its factory configuration. Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. of the computer. See the Restore Kit... software problems occur as a result of the following table. Observe the beeps and LED lights on the system. Cause Solution Software being used to restore the software to a recovery point or to restore the system to be sure it is supported on the front of Windows (see ...
...have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to its factory configuration. Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred. of the computer. See the Restore Kit... software problems occur as a result of the following table. Observe the beeps and LED lights on the system. Cause Solution Software being used to restore the software to a recovery point or to restore the system to be sure it is supported on the front of Windows (see ...
Troubleshooting Guide
Page 54
...check the configuration in Computer Setup is enabled. 162-System Options Not Set Configuration incorrect. an option ROM too large to free more memory for an expansion card's option ROM. NOTE: The computer will beep once after a POST text message is used for the internal NIC from... the NIC to be encountered during POST. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM...
...check the configuration in Computer Setup is enabled. 162-System Options Not Set Configuration incorrect. an option ROM too large to free more memory for an expansion card's option ROM. NOTE: The computer will beep once after a POST text message is used for the internal NIC from... the NIC to be encountered during POST. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM...
Troubleshooting Guide
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...once every second, followed by a two second pause. When the computer is plugged into an AC power source, voltage is running. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may be performed.... WARNING! If the LED is plugged onto the system board header. NOTE: If you see if the processor fan spins. Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None Computer on the front...
...once every second, followed by a two second pause. When the computer is plugged into an AC power source, voltage is running. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may be performed.... WARNING! If the LED is plugged onto the system board header. NOTE: If you see if the processor fan spins. Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None Computer on the front...
Troubleshooting Guide
Page 61
...POST, then power off and replace one at a time to isolate the faulty module. 3. Replace the device that is overloaded). 1. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to ensure all devices are functioning properly. 3. Replace the system board. Beeps... drives, and expansion cards). For systems with HP memory. 4. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on the system board. 2. Replace the system board. 2. System board failure (ROM detected failure prior...
...POST, then power off and replace one at a time to isolate the faulty module. 3. Replace the device that is overloaded). 1. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to ensure all devices are functioning properly. 3. Replace the system board. Beeps... drives, and expansion cards). For systems with HP memory. 4. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on the system board. 2. Replace the system board. 2. System board failure (ROM detected failure prior...
Troubleshooting Guide
Page 62
... LEDs are properly connected to the system board. 4. Check each option card...unit is solved. Beeps stop after fifth iteration but LEDs ...System does not power on the system to see if fault goes away. 2. Check to see if the 5V_aux light on the system...Beeps Possible Cause Recommended Action pause. Beeps stop after fifth iteration but LEDs continue until the 5V_aux light on the system board turns on. Replace the system...are not flashing. System unable to the system board. 3. If ...system board. 5. If the 5V_aux light on the system board is turned on...
... LEDs are properly connected to the system board. 4. Check each option card...unit is solved. Beeps stop after fifth iteration but LEDs ...System does not power on the system to see if fault goes away. 2. Check to see if the 5V_aux light on the system...Beeps Possible Cause Recommended Action pause. Beeps stop after fifth iteration but LEDs continue until the 5V_aux light on the system board turns on. Replace the system...are not flashing. System unable to the system board. 3. If ...system board. 5. If the 5V_aux light on the system board is turned on...
Troubleshooting Guide
Page 69
... 24 hardware installation problems 29 helpful hints 8 B Backup and Recovery Manager 6 beep codes 54 boot problems 39 booting options Full Boot 47 Quick Boot 47 C ...CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F flashing LEDs 54 front panel problems 41 G general problems ... error codes 48 O optical drive problems 37 P password clearing 57 power-on 57 setup 57 POST error messages 47 power problems 14 power-on password 57 printer problems 26 problems audio 24 CD-...
... 24 hardware installation problems 29 helpful hints 8 B Backup and Recovery Manager 6 beep codes 54 boot problems 39 booting options Full Boot 47 Quick Boot 47 C ...CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F flashing LEDs 54 front panel problems 41 G general problems ... error codes 48 O optical drive problems 37 P password clearing 57 power-on 57 setup 57 POST error messages 47 power problems 14 power-on password 57 printer problems 26 problems audio 24 CD-...