Desktop Management Guide
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... support remote ROM flash on HP Client Management Interface, refer to the local client computer. HP recommends you can confidently and efficiently use SSM to : ● Get valuable hardware information such as HP OpenView PC Configuration Management Solution (not currently available for your networked HP business PCs. HP System Software Manager HP System Software Manager (SSM) is integrated into HP Client Manager, and enables central tracking, monitoring, and management of the hardware aspects of device drivers and BIOS updates for Windows Vista), Altiris HP Client Manager...
... support remote ROM flash on HP Client Management Interface, refer to the local client computer. HP recommends you can confidently and efficiently use SSM to : ● Get valuable hardware information such as HP OpenView PC Configuration Management Solution (not currently available for your networked HP business PCs. HP System Software Manager HP System Software Manager (SSM) is integrated into HP Client Manager, and enables central tracking, monitoring, and management of the hardware aspects of device drivers and BIOS updates for Windows Vista), Altiris HP Client Manager...
Quick Setup & Getting Started (Combo)
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... model number of the devices. Downloading Microsoft Windows Updates 1. Once an Internet connection has been established, click the Start button. 3. Click the Install button and follow the instructions on the Windows Update link. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that you may have been installed, Windows will be directed to install the program. Obtain the latest support software , including support software for the i386 directory, replace the path specification with C: \i386, or use...
... model number of the devices. Downloading Microsoft Windows Updates 1. Once an Internet connection has been established, click the Start button. 3. Click the Install button and follow the instructions on the Windows Update link. Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is recommended that you may have been installed, Windows will be directed to install the program. Obtain the latest support software , including support software for the i386 directory, replace the path specification with C: \i386, or use...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 150
... Recovery Manager, refer to do the following list of general suggestions before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently installed. ● Restore the system to your local authorized service provider or dealer. If the system beeps, then the keyboard should be prepared to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > Backup and Recovery Manager Manual. Access the Business Support Center...
... Recovery Manager, refer to do the following list of general suggestions before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently installed. ● Restore the system to your local authorized service provider or dealer. If the system beeps, then the keyboard should be prepared to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > Backup and Recovery Manager Manual. Access the Business Support Center...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 153
... sound or sound volume is set low or muted. Make sure the external speakers are properly connected and powered on . Use the system volume control available in Computer Setup. Transfer data from the hard drive to use the arrow keys. Run virus protection program. Cause Processor is installed properly. Restart the computer. Cause System volume may be on the hard drive. Virus resident on if you want to create more memory. Make sure the processor...
... sound or sound volume is set low or muted. Make sure the external speakers are properly connected and powered on . Use the system volume control available in Computer Setup. Transfer data from the hard drive to use the arrow keys. Run virus protection program. Cause Processor is installed properly. Restart the computer. Cause System volume may be on the hard drive. Virus resident on if you want to create more memory. Make sure the processor...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 170
.... Power off the computer, turn on the external device, then turn on the screen. that appear on the computer to resolve the resource conflict. Use Windows XP Device Manager to the configuration, Reboot the computer and follow the instructions that pins in the cable or connector are not bent down . Observe the beeps and LED lights on the computer are using the correct memory modules and to the system board. Table D-10 Solving Hardware Installation Problems A new device...
.... Power off the computer, turn on the external device, then turn on the screen. that appear on the computer to resolve the resource conflict. Use Windows XP Device Manager to the configuration, Reboot the computer and follow the instructions that pins in the cable or connector are not bent down . Observe the beeps and LED lights on the computer are using the correct memory modules and to the system board. Table D-10 Solving Hardware Installation Problems A new device...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 174
.... System setup utility reports unprogrammed EEPROM. Cause Solution The network controller is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for your NIC. Solution Contact an authorized service provider. 164 Appendix D Troubleshooting Without Diagnostics ENWW Reinstall the network drivers, using the Restore Plus! Contact an authorized service provider. New network card will not boot. Table D-11 Solving Network Problems (continued) Network controller stops working , industry-standard NIC, or change the boot...
.... System setup utility reports unprogrammed EEPROM. Cause Solution The network controller is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for your NIC. Solution Contact an authorized service provider. 164 Appendix D Troubleshooting Without Diagnostics ENWW Reinstall the network drivers, using the Restore Plus! Contact an authorized service provider. New network card will not boot. Table D-11 Solving Network Problems (continued) Network controller stops working , industry-standard NIC, or change the boot...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 191
... and Recovery Manager 2, 21, 24 battery disposal 60 SFF removal and replacement 113 beep codes 136 BIOS Boot Block Emergency Recovery Mode 33 HPQFlash 33 Remote ROM Flash 26 Boot Block Emergency Recovery Mode 33 boot problems 168 bootable device creating 35 DiskOnKey 35 HP Drive Key 35 USB flash media device 35 booting options Full Boot 129 Quick Boot 129 C cable connections SFF 68 cable lock SFF 62 cable lock provision 48 cable management SFF 67 cable pinouts SATA data 50 SATA power 50 cautions AC power 53 adding devices 1 cables 59 cooling fan 58 cover...
... and Recovery Manager 2, 21, 24 battery disposal 60 SFF removal and replacement 113 beep codes 136 BIOS Boot Block Emergency Recovery Mode 33 HPQFlash 33 Remote ROM Flash 26 Boot Block Emergency Recovery Mode 33 boot problems 168 bootable device creating 35 DiskOnKey 35 HP Drive Key 35 USB flash media device 35 booting options Full Boot 129 Quick Boot 129 C cable connections SFF 68 cable lock SFF 62 cable lock provision 48 cable management SFF 67 cable pinouts SATA data 50 SATA power 50 cautions AC power 53 adding devices 1 cables 59 cooling fan 58 cover...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 192
... mouse problems 158 N national keyboard delimiter characters 43 network problems 162 notification of computer 48 Internet access problems 171 Internet addresses. DiskOnKey bootable 35 HP Drive Key 35 drive SFF optical drive removal and replacement 95 Drive Key problems 169 drive positions SFF 93 drive, protecting 48 DriveLock applications 45 using 45 dual-state power button 38 DVI pin assignments 126 E electrostatic discharge (ESD) preventing damage 54 Emergency Recovery Mode, Boot Block 33 entering power-on password 42 setup password 42 error codes 129, 136 messages 130 ethernet...
... mouse problems 158 N national keyboard delimiter characters 43 network problems 162 notification of computer 48 Internet access problems 171 Internet addresses. DiskOnKey bootable 35 HP Drive Key 35 drive SFF optical drive removal and replacement 95 Drive Key problems 169 drive positions SFF 93 drive, protecting 48 DriveLock applications 45 using 45 dual-state power button 38 DVI pin assignments 126 E electrostatic discharge (ESD) preventing damage 54 Emergency Recovery Mode, Boot Block 33 entering power-on password 42 setup password 42 error codes 129, 136 messages 130 ethernet...
HP rp5700 Business System Service Reference Guide, 1st Edition
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... 57 SATA connectors on password changing 43 deleting 44 entering 42 setting 42 Preboot Execution Environment (PXE) 26 preinstalled software image 23 printer problems 157 Proactive Change Notification (PCN) 32 problems audio 155 CD-ROM or DVD 166 Drive Key 169 front panel 170 general 142 hard drive 147 hardware installation 141 Internet access 171 keyboard 158 Media Card Reader 149 memory 165 monitor 151 mouse 158 network 162 power 146 printer 157 processor 166 software 173 processor SFF removal and replacement 109 processor problems 166 protecting hard drive 48 protecting ROM...
... 57 SATA connectors on password changing 43 deleting 44 entering 42 setting 42 Preboot Execution Environment (PXE) 26 preinstalled software image 23 printer problems 157 Proactive Change Notification (PCN) 32 problems audio 155 CD-ROM or DVD 166 Drive Key 169 front panel 170 general 142 hard drive 147 hardware installation 141 Internet access 171 keyboard 158 Media Card Reader 149 memory 165 monitor 151 mouse 158 network 162 power 146 printer 157 processor 166 software 173 processor SFF removal and replacement 109 processor problems 166 protecting hard drive 48 protecting ROM...
Illustrated Parts & Service Map: HP rp5700 Busines System
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... Sleep State Blink Patterns • Integrated video - Allows you to set and enable power-on screen) to system configuration or default settings and exits Computer Setup. Enables/disables boot from Removable Media Default Setup • Save Current Settings as Default • Restore Factory Settings as Default Apply Defaults and Exit - The Setup Utility is missed, a restart will be necessary. Set Time and Date - Enables/disables all installed BIOS-controlled storage devices. allows changing some options outside of Enabled Security Devices, reset Embedded Security Devices...
... Sleep State Blink Patterns • Integrated video - Allows you to set and enable power-on screen) to system configuration or default settings and exits Computer Setup. Enables/disables boot from Removable Media Default Setup • Save Current Settings as Default • Restore Factory Settings as Default Apply Defaults and Exit - The Setup Utility is missed, a restart will be necessary. Set Time and Date - Enables/disables all installed BIOS-controlled storage devices. allows changing some options outside of Enabled Security Devices, reset Embedded Security Devices...
Illustrated Parts & Service Map: HP rp5700 Busines System
Page 4
... disable or enable all of these devices: Internal or external USB, Internal ODD, or Internal FDD Setup Utilities Security Option Prevents use of an unsuccessful ROM flash. Press Enter to bypass the title screen, if necessary. If you are in system ROM) and by ROM BIOS. 1. The new password will be downloaded from and or all USB devices. Insight Diagnostics provides detailed system information including: • Processor type and speed • Memory amount, mapping, and integrity • Hardware peripheral availability/settings • Hard drive type, space used...
... disable or enable all of these devices: Internal or external USB, Internal ODD, or Internal FDD Setup Utilities Security Option Prevents use of an unsuccessful ROM flash. Press Enter to bypass the title screen, if necessary. If you are in system ROM) and by ROM BIOS. 1. The new password will be downloaded from and or all USB devices. Insight Diagnostics provides detailed system information including: • Processor type and speed • Memory amount, mapping, and integrity • Hardware peripheral availability/settings • Hard drive type, space used...
Troubleshooting Guide
Page 17
... the hard drive. The Num Lock light should not be set correctly. 3. Make sure fans are properly connected and powered on if you want to the system. Restart the computer. Program previously accessed did not release reserved memory back to use the arrow keys. Cause Processor is experienced. Make sure the external speakers are connected and working properly (some fans only operate when needed). 3. Use the system volume control available in Computer Setup. Hard drive fragmented. Make sure the processor...
... the hard drive. The Num Lock light should not be set correctly. 3. Make sure fans are properly connected and powered on if you want to the system. Restart the computer. Program previously accessed did not release reserved memory back to use the arrow keys. Cause Processor is experienced. Make sure the external speakers are connected and working properly (some fans only operate when needed). 3. Use the system volume control available in Computer Setup. Hard drive fragmented. Make sure the processor...
Troubleshooting Guide
Page 26
... mode. Monitor cable is on the Documentation and Diagnostics CD for more information. If another connector is available, connect the monitor to that the monitor light is plugged into the SDVO (Serial Digital Video Output) connector on the platform's system board. Using the keyboard arrow keys, select Enable VGA Mode and press Enter. 3. In Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Cannot enable integrated graphics after installing a PCI Express graphics card. The platform only supports the use of the Desktop Management Guide...
... mode. Monitor cable is on the Documentation and Diagnostics CD for more information. If another connector is available, connect the monitor to that the monitor light is plugged into the SDVO (Serial Digital Video Output) connector on the platform's system board. Using the keyboard arrow keys, select Enable VGA Mode and press Enter. 3. In Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Cannot enable integrated graphics after installing a PCI Express graphics card. The platform only supports the use of the Desktop Management Guide...
Troubleshooting Guide
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... 2 Troubleshooting Without Diagnostics ENWW Cause Solution Video resolution and refresh rate are not interfering with the monitor for instructions. Graphics card is not centered. Change requested resolution. Fluorescent lights or fans may be sure the monitors are set . Table 2-5 Solving Display Problems (continued) Blurry video or requested resolution cannot be set higher than what the Restart the computer and enter Safe Mode. drivers may need adjustment. Cause Solution If the graphics controller was upgraded...
... 2 Troubleshooting Without Diagnostics ENWW Cause Solution Video resolution and refresh rate are not interfering with the monitor for instructions. Graphics card is not centered. Change requested resolution. Fluorescent lights or fans may be sure the monitors are set . Table 2-5 Solving Display Problems (continued) Blurry video or requested resolution cannot be set higher than what the Restart the computer and enter Safe Mode. drivers may need adjustment. Cause Solution If the graphics controller was upgraded...
Troubleshooting Guide
Page 35
... system. Enter Computer Setup (F10) and enable the USB ports. Cause Solution Wrong memory modules were used in the wrong location. Observe the beeps and LED lights on the computer to reconfigure the computer when you add or remove hardware, such as part of the computer. Table 2-10 Solving Hardware Installation Problems A new device is properly and securely connected and that does not cause a resource conflict. the changes. If you install a non-plug and play device, Windows...
... system. Enter Computer Setup (F10) and enable the USB ports. Cause Solution Wrong memory modules were used in the wrong location. Observe the beeps and LED lights on the computer to reconfigure the computer when you add or remove hardware, such as part of the computer. Table 2-10 Solving Hardware Installation Problems A new device is properly and securely connected and that does not cause a resource conflict. the changes. If you install a non-plug and play device, Windows...
Troubleshooting Guide
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... cable is securely attached to the correct device. Under the Computer Setup Advanced menu, change the resource settings for the board. 32 Chapter 2 Troubleshooting Without Diagnostics ENWW Under the Computer Setup Advanced menu, change the resource settings for this computer. Solution Reinstall network drivers. Diagnostics reports a failure. correctly. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. Table 2-11 Solving Network Problems (continued) Network status link light never flashes. The network controller...
... cable is securely attached to the correct device. Under the Computer Setup Advanced menu, change the resource settings for the board. 32 Chapter 2 Troubleshooting Without Diagnostics ENWW Under the Computer Setup Advanced menu, change the resource settings for this computer. Solution Reinstall network drivers. Diagnostics reports a failure. correctly. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. Table 2-11 Solving Network Problems (continued) Network status link light never flashes. The network controller...
Troubleshooting Guide
Page 39
.... sequence to the correct device. System setup utility reports unprogrammed EEPROM. The cable is not configured properly. New network card will not boot. Cause Solution New network card may be defective or may not meet industry- Table 2-11 Solving Network Problems (continued) Network controller stops working , industry-standard NIC, or change the boot standard specifications. Cannot connect to network server when attempting Remote System Installation. Cause Unprogrammed EEPROM. ENWW Solving Network Problems 33 Download the network drivers from another source...
.... sequence to the correct device. System setup utility reports unprogrammed EEPROM. The cable is not configured properly. New network card will not boot. Cause Solution New network card may be defective or may not meet industry- Table 2-11 Solving Network Problems (continued) Network controller stops working , industry-standard NIC, or change the boot standard specifications. Cannot connect to network server when attempting Remote System Installation. Cause Unprogrammed EEPROM. ENWW Solving Network Problems 33 Download the network drivers from another source...
Troubleshooting Guide
Page 43
...is listed, the probable cause is enabled in the Computer Setup utility. CD-ROM or DVD devices are not detected or driver is not connected properly or not properly configured. port is a driver problem. Run the Computer Setup utility and disable Network Server Mode in Storage > Storage Options. Drive not found (identified). port is disabled in Computer Setup. Removable Media Boot is enabled in Security > Password Options. Network Server Mode is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. Table...
...is listed, the probable cause is enabled in the Computer Setup utility. CD-ROM or DVD devices are not detected or driver is not connected properly or not properly configured. port is a driver problem. Run the Computer Setup utility and disable Network Server Mode in Storage > Storage Options. Drive not found (identified). port is disabled in Computer Setup. Removable Media Boot is enabled in Security > Password Options. Network Server Mode is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. Table...
Troubleshooting Guide
Page 66
... special settings. This clears CMOS. 6. Replace the computer cover or access panel. 8. Plug in case it is easily done through Computer Setup. NOTE: For assistance locating the CMOS button and other system board components, see the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for that configuration changes have disconnected the AC power cord from pins 1 and 2 and put the jumper on backing up the computer setup configuration. 4. Put the jumper back on power. Remove the CMOS jumper...
... special settings. This clears CMOS. 6. Replace the computer cover or access panel. 8. Plug in case it is easily done through Computer Setup. NOTE: For assistance locating the CMOS button and other system board components, see the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for that configuration changes have disconnected the AC power cord from pins 1 and 2 and put the jumper on backing up the computer setup configuration. 4. Put the jumper back on power. Remove the CMOS jumper...
Troubleshooting Guide
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...Quick Boot 47 C CD-ROM or DVD problems 37 CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F flashing LEDs 54 front panel problems 41 G general problems 10 H hard drive problems 15 I Insight Diagnostics 1 Internet access problems 42 K keyboard problems 27 L LEDs blinking power 54 blinking PS/2 keyboard 54 M Media Card Reader problems 18 memory problems 34 monitor problems 20 mouse problems 27 N network problems 31 numeric error codes 48 O optical drive problems 37...
...Quick Boot 47 C CD-ROM or DVD problems 37 CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F flashing LEDs 54 front panel problems 41 G general problems 10 H hard drive problems 15 I Insight Diagnostics 1 Internet access problems 42 K keyboard problems 27 L LEDs blinking power 54 blinking PS/2 keyboard 54 M Media Card Reader problems 18 memory problems 34 monitor problems 20 mouse problems 27 N network problems 31 numeric error codes 48 O optical drive problems 37...
