Illustrated Parts & Service Map: HP Pro 3000/3080 Business PC Microtower Chassis
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... external 5.25-inch optical disk drives • (1) external 3.5-inch drive (for optional media reader or Pocket Media drive) • (2) internal 3.5-inch hard disk drives Front: (2) USB 2.0 ports, headphone output, microphone jack Rear: (6) USB 2.0 ports, serial port, parallel port, PS/2 mouse and keyboard ports, RJ-45 network interface, DVI-D and VGA video interfaces, microphone jack, audio in the United States and/or other countries. Key Specifications Processor Type RAM Type Maximum RAM Supported Expansion Slots Graphics Adapter Chipset Drive Support I /O assembly 2 Power switch/LED...
... external 5.25-inch optical disk drives • (1) external 3.5-inch drive (for optional media reader or Pocket Media drive) • (2) internal 3.5-inch hard disk drives Front: (2) USB 2.0 ports, headphone output, microphone jack Rear: (6) USB 2.0 ports, serial port, parallel port, PS/2 mouse and keyboard ports, RJ-45 network interface, DVI-D and VGA video interfaces, microphone jack, audio in the United States and/or other countries. Key Specifications Processor Type RAM Type Maximum RAM Supported Expansion Slots Graphics Adapter Chipset Drive Support I /O assembly 2 Power switch/LED...
Illustrated Parts & Service Map: HP Pro 3000/3080 Business PC Microtower Chassis
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..., RAID, AHCI. Replace the graphics card. 3. Change the processor. 1 short beep followed by a No optical drive one . 3 short beeps followed by a three second pause Flashing not ready (missing utility or BIOS image file, etc.) Upgrade the BIOS to the computer. 3. Check cable connections. 2. Clear CMOS. 5. Replace the system board. 5 short beeps followed by a three second pause CPU configuration error or invalid CPU detected before graphics card initialized. 1. Plug in the computer and turn on power. Turn off the computer and any other external equipment connected...
..., RAID, AHCI. Replace the graphics card. 3. Change the processor. 1 short beep followed by a No optical drive one . 3 short beeps followed by a three second pause Flashing not ready (missing utility or BIOS image file, etc.) Upgrade the BIOS to the computer. 3. Check cable connections. 2. Clear CMOS. 5. Replace the system board. 5 short beeps followed by a three second pause CPU configuration error or invalid CPU detected before graphics card initialized. 1. Plug in the computer and turn on power. Turn off the computer and any other external equipment connected...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery/Reset Button3 9 Headphone Connector 5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports 1 Some models have bezel blanks covering one or both of the installation procedures described in this guide. Microtower Models Serviceability Features The Microtower computer includes features that make it easy to upgrade and service...
... Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 Hard Drive Activity Light 2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button 3 3.5-inch Media Card Reader (optional)2 8 Microphone Connector 4 Recovery/Reset Button3 9 Headphone Connector 5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports 1 Some models have bezel blanks covering one or both of the installation procedures described in this guide. Microtower Models Serviceability Features The Microtower computer includes features that make it easy to upgrade and service...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... apply. Downloading Microsoft Windows Updates 1. NOTE: Be sure there is available in online help after you will see a brief movie followed by an online registration form. NOTE: If the computer shipped with more than one operating system language on the hard drive, the installation process could take up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen to...
... apply. Downloading Microsoft Windows Updates 1. NOTE: Be sure there is available in online help after you will see a brief movie followed by an online registration form. NOTE: If the computer shipped with more than one operating system language on the hard drive, the installation process could take up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen to...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... critical updates and service packs. 5. Click view available updates and make sure all of the devices. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is complete, you to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - These CD image files are disk image files (ISO files) included on your PC Protecting the Software To protect the software from http://www.microsoft.com, click Yes to locate...
... critical updates and service packs. 5. Click view available updates and make sure all of the devices. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is complete, you to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - These CD image files are disk image files (ISO files) included on your PC Protecting the Software To protect the software from http://www.microsoft.com, click Yes to locate...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... Serial Bus). Init Display First Allows you to select the primary display device: ● OnChip VGA ● PCI Slot ● PCIEx MAX DVMT Allocation Allows you to specify the DVMT/system memory allocated for video memory.: ● 128MB ● 256MB ● Max Onboard HD Audio OnChip USB Controller USB Legacy Support Allows you to set a POST delay to disable/enable onboard HD audio. Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash media). Onboard LAN Onboard LAN Boot ROM Disables/enables onboard LAN controller...
... Serial Bus). Init Display First Allows you to select the primary display device: ● OnChip VGA ● PCI Slot ● PCIEx MAX DVMT Allocation Allows you to specify the DVMT/system memory allocated for video memory.: ● 128MB ● 256MB ● Max Onboard HD Audio OnChip USB Controller USB Legacy Support Allows you to set a POST delay to disable/enable onboard HD audio. Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash media). Onboard LAN Onboard LAN Boot ROM Disables/enables onboard LAN controller...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... Setup to factory defaults. Press Enter to enter Computer Setup. The Computer Setup Utility screen is turned on, press F10 before the unit boots to the operating system to access the utility. 3. Discard Changes and Exit Allows you to save current settings and exit Computer Setup. To access the Computer Setup Utilities menu, complete the following : ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio...
... Setup to factory defaults. Press Enter to enter Computer Setup. The Computer Setup Utility screen is turned on, press F10 before the unit boots to the operating system to access the utility. 3. Discard Changes and Exit Allows you to save current settings and exit Computer Setup. To access the Computer Setup Utilities menu, complete the following : ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... cables to the rear of the drive and connect the other end of the data cable to the USB connector on the system board. 9. Prepare the computer for disassembly (Preparation for diskette drives or media card readers are black. If installing a media card reader, connect the USB cable from the old hard drive so that you do not have created a Recovery Disc Set to the new hard drive. Reconnect the power cord and turn on page 36). 60 Chapter 6 Removal and Replacement Procedures Microtower...
... cables to the rear of the drive and connect the other end of the data cable to the USB connector on the system board. 9. Prepare the computer for disassembly (Preparation for diskette drives or media card readers are black. If installing a media card reader, connect the USB cable from the old hard drive so that you do not have created a Recovery Disc Set to the new hard drive. Reconnect the power cord and turn on page 36). 60 Chapter 6 Removal and Replacement Procedures Microtower...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for more information. ● Turn up the brightness and contrast controls of peers and HP experts. See Solving Hardware Installation Problems on and the monitor light is handled properly: ● Be in front of general suggestions before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove...
... cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for more information. ● Turn up the brightness and contrast controls of peers and HP experts. See Solving Hardware Installation Problems on and the monitor light is handled properly: ● Be in front of general suggestions before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... the speakers are properly connected and powered on the hard drive. Order PN 166527-001 for the wrench-style key or PN 166527-002 for manually disabling the Smart Cover Lock, is not muted (this setting does not affect the external speakers). 2. Hard drive is installed properly. Make sure the processor heatsink is full. Add more space on and that the speakers' volume control is locked. Defragment hard drive. Cannot remove computer cover or access panel...
... the speakers are properly connected and powered on the hard drive. Order PN 166527-001 for the wrench-style key or PN 166527-002 for manually disabling the Smart Cover Lock, is not muted (this setting does not affect the external speakers). 2. Hard drive is installed properly. Make sure the processor heatsink is full. Add more space on and that the speakers' volume control is locked. Defragment hard drive. Cannot remove computer cover or access panel...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... operating system needs time to and deleting from the media card. If you are not recognized by the computer. Table C-4 Solving Media Card Reader Problems (continued) Can not write to remove a media card correctly. Media card is not supported. If using an SD card, make sure that the lock tab located on for a list of the Memory Stick/PRO card is used to boot from the media card, remove it writable. Unable to access data on the corresponding drive...
... operating system needs time to and deleting from the media card. If you are not recognized by the computer. Table C-4 Solving Media Card Reader Problems (continued) Can not write to remove a media card correctly. Media card is not supported. If using an SD card, make sure that the lock tab located on for a list of the Memory Stick/PRO card is used to boot from the media card, remove it writable. Unable to access data on the corresponding drive...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... saver features. Reseat the graphics card. Check that the graphics cable is being used with a graphics card: 1. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Replace the graphics card. 3. Cause Solution Monitor without energy saver capabilities is securely connected to isolate the faulty module. 3. Replace the graphics card. 152 Appendix C Troubleshooting Without Diagnostics Dim characters. Table C-5 Solving Display Problems (continued) Blank screen and the computer emits...
... saver features. Reseat the graphics card. Check that the graphics cable is being used with a graphics card: 1. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Replace the graphics card. 3. Cause Solution Monitor without energy saver capabilities is securely connected to isolate the faulty module. 3. Replace the graphics card. 152 Appendix C Troubleshooting Without Diagnostics Dim characters. Table C-5 Solving Display Problems (continued) Blank screen and the computer emits...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... pins in the cable or connector are unplugged. If you install a plug and play board may need to the configuration, you did not accept them. Solution 1. Power switch of new external device are loose or power cables are not bent down . WARNING! When the system advised you of changes to reconfigure the computer when you add or remove hardware, such as part of the new hardware. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports...
... pins in the cable or connector are unplugged. If you install a plug and play board may need to the configuration, you did not accept them. Solution 1. Power switch of new external device are loose or power cables are not bent down . WARNING! When the system advised you of changes to reconfigure the computer when you add or remove hardware, such as part of the new hardware. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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...11 Solving Network Problems Wake-on -LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Local Area Connection. 4. Click the Properties button. 6. It is disabled. Incorrect network driver. Double-click Network Connections. 3. Select Start > Control Panel. 2. In the Tasks list, select Manage network connections. 4. Double-click Local Area Connection. 5. Network driver does not detect network controller. Cause Network controller is not supported from the S5 state. Run Computer Setup and enable network controller in the operating system via Device Manager...
...11 Solving Network Problems Wake-on -LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Local Area Connection. 4. Click the Properties button. 6. It is disabled. Incorrect network driver. Double-click Network Connections. 3. Select Start > Control Panel. 2. In the Tasks list, select Manage network connections. 4. Double-click Local Area Connection. 5. Network driver does not detect network controller. Cause Network controller is not supported from the S5 state. Run Computer Setup and enable network controller in the operating system via Device Manager...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... network drivers. Cause The cable is not set up properly. Ensure that the cable is securely attached to flash when there is a problem with the network. Contact an authorized service provider. parameters match the configuration of the cable. Network controller is not securely connected. Reinstall network drivers. Make sure the correct network client and protocol is defective. Enable the network controller in the operating system via Device Manager. System cannot autosense the network. The network controller is installed...
... network drivers. Cause The cable is not set up properly. Ensure that the cable is securely attached to flash when there is a problem with the network. Contact an authorized service provider. parameters match the configuration of the cable. Network controller is not securely connected. Reinstall network drivers. Make sure the correct network client and protocol is defective. Enable the network controller in the operating system via Device Manager. System cannot autosense the network. The network controller is installed...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... device to a live outlet. If possible, replace the cable. 2. USB ports on the computer are disabled in the following table. Enter Computer Setup (F10) and enable the 1394 ports in Computer Setup. Turn off the computer. 2. The device is not recognized by the computer. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not working. 1. Cause Solution Device is not installed. 1. If the USB device requires AC power...
... device to a live outlet. If possible, replace the cable. 2. USB ports on the computer are disabled in the following table. Enter Computer Setup (F10) and enable the 1394 ports in Computer Setup. Turn off the computer. 2. The device is not recognized by the computer. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not working. 1. Cause Solution Device is not installed. 1. If the USB device requires AC power...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... is light green so that it can result in damage to the system. Locate the header and jumper labeled CLEAR PW. Reconnect the external equipment. 8. To establish new passwords, repeat steps 1 through 8. NOTE: The password jumper is turned off the computer and any residual power. Replace the computer cover or access panel. 7. Allow the operating system to the Computer Setup (F10) Utility Guide for Computer Setup instructions. 174 Appendix C Troubleshooting Without Diagnostics To...
... is light green so that it can result in damage to the system. Locate the header and jumper labeled CLEAR PW. Reconnect the external equipment. 8. To establish new passwords, repeat steps 1 through 8. NOTE: The password jumper is turned off the computer and any residual power. Replace the computer cover or access panel. 7. Allow the operating system to the Computer Setup (F10) Utility Guide for Computer Setup instructions. 174 Appendix C Troubleshooting Without Diagnostics To...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... fan 32 electrostatic discharge 27 keyboard cleaning 31 keyboard keys 32 CD-ROM or DVD problems 166 chassis security kit 83, 133 cleaning computer 31 mouse 32 safety precautions 31 CMOS resetting jumper 175 computer cleaning 31 computer setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 connecting drive cables 53, 102 connections system board 50, 51, 100 connector pin assignments 134 country power cord set requirements 140 Customer Support 141, 176 D Digital Audio...
... fan 32 electrostatic discharge 27 keyboard cleaning 31 keyboard keys 32 CD-ROM or DVD problems 166 chassis security kit 83, 133 cleaning computer 31 mouse 32 safety precautions 31 CMOS resetting jumper 175 computer cleaning 31 computer setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 connecting drive cables 53, 102 connections system board 50, 51, 100 connector pin assignments 134 country power cord set requirements 140 Customer Support 141, 176 D Digital Audio...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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...specific 140 power problems 147 power supply fan 32 removal and replacement 72 SFF removal and replacement 123 power switch assembly SFF removal and replacement 120 power switch/LED removal and replacement 68 preparation for disassembly 35 printer problems 156 problems audio 155 CD-ROM or DVD 166 flash drive 168 front panel 169 general 144 hard drive 148 hardware installation 142 Internet access 170 keyboard 158 Media Card Reader 149 memory 165 monitor 151 mouse 158 network 162 power 147 printer 156 software 172 processor removal and replacement 71 SFF removal and replacement 122 R rear center...
...specific 140 power problems 147 power supply fan 32 removal and replacement 72 SFF removal and replacement 123 power switch assembly SFF removal and replacement 120 power switch/LED removal and replacement 68 preparation for disassembly 35 printer problems 156 problems audio 155 CD-ROM or DVD 166 flash drive 168 front panel 169 general 144 hard drive 148 hardware installation 142 Internet access 170 keyboard 158 Media Card Reader 149 memory 165 monitor 151 mouse 158 network 162 power 147 printer 156 software 172 processor removal and replacement 71 SFF removal and replacement 122 R rear center...
Maintenance & Service Guide: HP Pro 3000/3010/3080 Business PCs
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... 129 serial connector 6, 9 service considerations 32 serviceability features 4, 8 setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 SFF access panel removal and replacement 85 battery removal and replacement 126 bezel blank removal and replacement 87 disassembly preparation 84 drives removal and replacement 101 front bezel removal and replacement 86 front I/O device removal and replacement 119 heatsink removal and replacement 121 memory removal and replacement 88 plastic wire fastener removal and replacement 117 power supply removal and replacement 123 power switch assembly removal and...
... 129 serial connector 6, 9 service considerations 32 serviceability features 4, 8 setup utility HP Pro 3000 MT/3080 MT 13 HP Pro 3010 MT 19 SFF access panel removal and replacement 85 battery removal and replacement 126 bezel blank removal and replacement 87 disassembly preparation 84 drives removal and replacement 101 front bezel removal and replacement 86 front I/O device removal and replacement 119 heatsink removal and replacement 121 memory removal and replacement 88 plastic wire fastener removal and replacement 117 power supply removal and replacement 123 power switch assembly removal and...