HP Notebook Series - Maintenance, Shipping and Travel Guide
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... enhancements provide added functionality for power management, security, and the use of drives and PC Cards. Ä CAUTION: Replacing an HP enhanced operating system with your system is enhanced by HP. In other cases, complete USB support will result in the QuickRestore System Recovery CD is connected to confer ...unavailable. However, if your Information Services department before updating system ROM. Maintenance, Shipping and Travel 1-1 1 Maintaining Your Software and Personal Data HP recommends that you may result in system lockups and loss of unsaved information.
... enhancements provide added functionality for power management, security, and the use of drives and PC Cards. Ä CAUTION: Replacing an HP enhanced operating system with your system is enhanced by HP. In other cases, complete USB support will result in the QuickRestore System Recovery CD is connected to confer ...unavailable. However, if your Information Services department before updating system ROM. Maintenance, Shipping and Travel 1-1 1 Maintaining Your Software and Personal Data HP recommends that you may result in system lockups and loss of unsaved information.
HP Notebook Series - Maintenance, Shipping and Travel Guide
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... To prepare the notebook for more than 2 weeks, remove all battery packs and store them in a cool, dry place. 6. If you are shipping the notebook, place it in...label the package as hand baggage. Traveling with the rest of your work . Shut down the notebook. 5. Keep the backup separate from an external power source for shipping or traveling: 1. Maintenance... and Travel 3-1 Back up your work . 2. Remove all external devices. 4. If the notebook will be disconnected from the notebook. ■ When traveling by air, carry your luggage. Turn off, then disconnect, all...
... To prepare the notebook for more than 2 weeks, remove all battery packs and store them in a cool, dry place. 6. If you are shipping the notebook, place it in...label the package as hand baggage. Traveling with the rest of your work . Shut down the notebook. 5. Keep the backup separate from an external power source for shipping or traveling: 1. Maintenance... and Travel 3-1 Back up your work . 2. Remove all external devices. 4. If the notebook will be disconnected from the notebook. ■ When traveling by air, carry your luggage. Turn off, then disconnect, all...
Maintenance and Service Guide
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... within the U.S. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v...
... within the U.S. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v...
Maintenance and Service Guide
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...291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 319468-051 F4640-60977 319468-002 Docking F4808-60901 F4808-60902 F4811B Description SPS-CORD-AC PWR 2 ..., Mini PCI-802.11B worldwide Port Replicator Assy Simple Port Replicator HP/Compaq Simple Port Replicator Pavilion ze5x00, nx9010, nx9008, and Presario 2500 • • • Pavilion ze4x00, nx9005, and Evo N1050v Pavilion ze4200, nx9000, and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 • • • • • ...
...291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 319468-051 F4640-60977 319468-002 Docking F4808-60901 F4808-60902 F4811B Description SPS-CORD-AC PWR 2 ..., Mini PCI-802.11B worldwide Port Replicator Assy Simple Port Replicator HP/Compaq Simple Port Replicator Pavilion ze5x00, nx9010, nx9008, and Presario 2500 • • • Pavilion ze4x00, nx9005, and Evo N1050v Pavilion ze4200, nx9000, and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 • • • • • ...
Maintenance and Service Guide
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...templates on a Bottom Case Reassembly Procedure 1. Carefully cut out the new serial label just inside the border, and then place it into the outer recess. HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG TW711A1234 Made in Technical Support Information. Make sure all regulatory labels that were on the old ... present, the docking port cover from the old serial label, and then print the new label on the new bottom case. 9. Replacing Components on a PC connected to the new bottom case. 2. The latest version includes fields for warranty period and manufacturing location.
...templates on a Bottom Case Reassembly Procedure 1. Carefully cut out the new serial label just inside the border, and then place it into the outer recess. HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG TW711A1234 Made in Technical Support Information. Make sure all regulatory labels that were on the old ... present, the docking port cover from the old serial label, and then print the new label on the new bottom case. 9. Replacing Components on a PC connected to the new bottom case. 2. The latest version includes fields for warranty period and manufacturing location.
Maintenance and Service Guide
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
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...reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but BIOS does not complete, replace display assembly. Reinsert any PC cards, press the reset button to turn on but does not boot Make sure at least one SDRAM module and try again. If the ...power status light does not turn notebook off , try external monitor. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem....
...reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but BIOS does not complete, replace display assembly. Reinsert any PC cards, press the reset button to turn on but does not boot Make sure at least one SDRAM module and try again. If the ...power status light does not turn notebook off , try external monitor. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem....
Maintenance and Service Guide
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...and is clean, undamaged, and inserted correctly. Some DVDs include software called "PC Friendly". Avoid touching touch pad while booting or resuming. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Keyboard ... region. Clean with Yadapter do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check devices separately. Make sure CD/DVD drive is erratic Keyboard Some or all keys do not work properly Embedded...
...and is clean, undamaged, and inserted correctly. Some DVDs include software called "PC Friendly". Avoid touching touch pad while booting or resuming. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Keyboard ... region. Clean with Yadapter do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check devices separately. Make sure CD/DVD drive is erratic Keyboard Some or all keys do not work properly Embedded...
Maintenance and Service Guide
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... 5 for DMA conflict with e-Diagtools diagnostics. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Try connecting notebook to network or network may be down. Try to enable the infrared port. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers...
... 5 for DMA conflict with e-Diagtools diagnostics. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Try connecting notebook to network or network may be down. Try to enable the infrared port. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers...
Maintenance and Service Guide
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... to run after the system reboots, so that the notebook will be loaded. If you intend to exit without running the advanced tests, press F4 to start the basic hardware test. When the HP logo appears, press F10 to view the Support Ticket.... using a basic hardware test. • Advanced testing using e-Diagtools for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility...
... to run after the system reboots, so that the notebook will be loaded. If you intend to exit without running the advanced tests, press F4 to start the basic hardware test. When the HP logo appears, press F10 to view the Support Ticket.... using a basic hardware test. • Advanced testing using e-Diagtools for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility...
Maintenance and Service Guide
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...PC cards, printer, external monitor, pointing device, and keyboard. 2. Press the reset button to return the notebook to start the notebook. POST Terminal-Error Beep Codes POST Description One short beep before boot Search for information only. The BIOS will not boot the notebook...or issues a beep code. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. When the notebook boots, its system BIOS runs a series of one or more POST tests as described below. First, confirm the failure by a sequence of ...
...PC cards, printer, external monitor, pointing device, and keyboard. 2. Press the reset button to return the notebook to start the notebook. POST Terminal-Error Beep Codes POST Description One short beep before boot Search for information only. The BIOS will not boot the notebook...or issues a beep code. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. When the notebook boots, its system BIOS runs a series of one or more POST tests as described below. First, confirm the failure by a sequence of ...
Maintenance and Service Guide
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... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area 3-24 Troubleshooting and Diagnostics Service Manual
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area 3-24 Troubleshooting and Diagnostics Service Manual
Maintenance and Service Guide
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...these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests.... All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80...
...these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests.... All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80...
Maintenance and Service Guide
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... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
Service Manual
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...) 827-6364 for use technology code KE. Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Introduction This manual provides reference information for Windows operating systems. Service Manual vii...
...) 827-6364 for use technology code KE. Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Introduction This manual provides reference information for Windows operating systems. Service Manual vii...
Service Manual
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1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Products Notebook Product CPU Display Hard Drive Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium...
1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Products Notebook Product CPU Display Hard Drive Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium...
Service Manual
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Notebook Product CPU Nx9005 Notebook PC DF988A ABA Athlon 1.8-GHz DF988A ABC Athlon 1.8-GHz DF989A ABA Athlon 1.8-GHz DF989A ABC Athlon 1.8-GHz DF990A AB1 Athlon 2.0-GHz DF992A ABG Athlon 1.8-GHz DF992A ...
Notebook Product CPU Nx9005 Notebook PC DF988A ABA Athlon 1.8-GHz DF988A ABC Athlon 1.8-GHz DF989A ABA Athlon 1.8-GHz DF989A ABC Athlon 1.8-GHz DF990A AB1 Athlon 2.0-GHz DF992A ABG Athlon 1.8-GHz DF992A ...
Service Manual
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... Display Nx9000 Notebook PC DF981A AB1 Pentium 4-M 2.53-GHz 15.0-in UXGA Hard Drive 60 GB DF982A AB1 Pentium 4-M 2.4-GHz 15.0-in SXGA+ 40 GB DF983A AB1 Pentium 4-M 2.2-GHz ...
... Display Nx9000 Notebook PC DF981A AB1 Pentium 4-M 2.53-GHz 15.0-in UXGA Hard Drive 60 GB DF982A AB1 Pentium 4-M 2.4-GHz 15.0-in SXGA+ 40 GB DF983A AB1 Pentium 4-M 2.2-GHz ...
Service Manual
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Notebook Product CPU Pavilion ze4300 Notebook PC DC950A ABA Celeron 1.8-GHz Display 15.0-in XGA DC958A ABA Athlon 1.53-GHz 15.0-in XGA DC972A ABA Athlon 1.53-GHz 14.1-in XGA DC974A ...
Notebook Product CPU Pavilion ze4300 Notebook PC DC950A ABA Celeron 1.8-GHz Display 15.0-in XGA DC958A ABA Athlon 1.53-GHz 15.0-in XGA DC972A ABA Athlon 1.53-GHz 14.1-in XGA DC974A ...
Service Manual
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Notebook Product CPU Pavilion ze4200 Notebook PC DB385A ABA Celeron 1.7-GHz Display 15.0-in XGA DB386A ABA Celeron 1.8-GHz 15.0-in XGA DB953A ABA Celeron 1.6-GHz 14.1-in XGA DC590A ABA Celeron 1.8-...
Notebook Product CPU Pavilion ze4200 Notebook PC DB385A ABA Celeron 1.7-GHz Display 15.0-in XGA DB386A ABA Celeron 1.8-GHz 15.0-in XGA DB953A ABA Celeron 1.6-GHz 14.1-in XGA DC590A ABA Celeron 1.8-...