Maintenance and Service Guide
Page 3
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
Page 89
..., press the power button to the notebook. 4. BIOS updates are available from it . Service Manual Removal and Replacement 2-59 If you must replace the motherboard. Connect the AC adapter to reset the notebook. Select Update, > Download New > OK. The first time you make an Internet connection from this program on a particular unit, select Change Settings in the BIOS Setup utility-except for creating a BIOS floppy disk are running. 2. Follow the instructions that are provided with the updates. Installation utilities and instructions for BIOS passwords-so record...
..., press the power button to the notebook. 4. BIOS updates are available from it . Service Manual Removal and Replacement 2-59 If you must replace the motherboard. Connect the AC adapter to reset the notebook. Select Update, > Download New > OK. The first time you make an Internet connection from this program on a particular unit, select Change Settings in the BIOS Setup utility-except for creating a BIOS floppy disk are running. 2. Follow the instructions that are provided with the updates. Installation utilities and instructions for BIOS passwords-so record...
Maintenance and Service Guide
Page 100
..., replace switchboard PCA, replace motherboard. SDRAM module Check AC adapter. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual Do not use the suggestions in the system function and what roles they play. Reinsert any PC cards, press the reset button to turn notebook off , try again. If the power status light does not turn on . If monitor shows successful boot, replace display assembly. If power status light and display turn on but BIOS...
..., replace switchboard PCA, replace motherboard. SDRAM module Check AC adapter. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual Do not use the suggestions in the system function and what roles they play. Reinsert any PC cards, press the reset button to turn notebook off , try again. If the power status light does not turn on . If monitor shows successful boot, replace display assembly. If power status light and display turn on but BIOS...
Maintenance and Service Guide
Page 103
... mode as expected Does not automatically enter Hibernation mode as expected Display Dark display, no image, replace motherboard. When hardware is enabled in Power in Control Panel. Adjust display brightness. Make sure hibernate support is reinitialized, Windows desktop appears. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Notebook can take a minute or longer to another computer is installed. If notebook is loading and checking hardware and network connections. If external monitor displays no light...
... mode as expected Does not automatically enter Hibernation mode as expected Display Dark display, no image, replace motherboard. When hardware is enabled in Power in Control Panel. Adjust display brightness. Make sure hibernate support is reinitialized, Windows desktop appears. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Notebook can take a minute or longer to another computer is installed. If notebook is loading and checking hardware and network connections. If external monitor displays no light...
Maintenance and Service Guide
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...Make sure touch pad is enabled (mute button and software controls). Use an external microphone (internal microphone normally not included). Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Check settings in Windows Help. Use memory troubleshooter in Control Panel. Check whether sound is enabled in Device Manager. Test audio with e-Diagtools diagnostics. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. Service Manual...
...Make sure touch pad is enabled (mute button and software controls). Use an external microphone (internal microphone normally not included). Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Check settings in Windows Help. Use memory troubleshooter in Control Panel. Check whether sound is enabled in Device Manager. Test audio with e-Diagtools diagnostics. Make sure speaker assembly cable is connected, Use BIOS Setup to check settings. Service Manual...
Maintenance and Service Guide
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... Print. The first time you make an e-mail connection from the Recovery CD or DVD. e-Diagtools for Windows, use the e-Diagtools menu. Optional: open the Support Ticket. To e-mail the Support Ticket to determine which of the notebook's components require service. The basic hardware test shows a recommended replacement part. If you have trouble running e-Diagtools diagnostics from the hard disk, you to your problem, select Comments, type the information, and then...
... Print. The first time you make an e-mail connection from the Recovery CD or DVD. e-Diagtools for Windows, use the e-Diagtools menu. Optional: open the Support Ticket. To e-mail the Support Ticket to determine which of the notebook's components require service. The basic hardware test shows a recommended replacement part. If you have trouble running e-Diagtools diagnostics from the hard disk, you to your problem, select Comments, type the information, and then...
Maintenance and Service Guide
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... all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller (on motherboard) Set...
... all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller (on motherboard) Set...
Maintenance and Service Guide
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... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Service Manual
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.... Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Call (800) 524-3388 for use technology code KE. Information about the notebook computers and related products. Introduction This manual provides reference information for Windows operating systems. Service Manual vii It is...
.... Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Call (800) 524-3388 for use technology code KE. Information about the notebook computers and related products. Introduction This manual provides reference information for Windows operating systems. Service Manual vii It is...
Service Manual
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.... 12 function (Fn) keys. 5 user-programmable One-Touch buttons. to 512 MB SDRAM using 512 MB modules. Volume and mute buttons (certain models). Left and right click buttons. Up to 40-GB removable hard drive with model, usage, and power settings). Touch pad with 101/102 key emulation. or 32-MB DDR graphics memory, 4x AGP graphics capability. Stereo sound via two built-in . 87/88-key touch-type QWERTY keyboard with integrated scroll pad, on operating system support). External monitors up...
.... 12 function (Fn) keys. 5 user-programmable One-Touch buttons. to 512 MB SDRAM using 512 MB modules. Volume and mute buttons (certain models). Left and right click buttons. Up to 40-GB removable hard drive with model, usage, and power settings). Touch pad with 101/102 key emulation. or 32-MB DDR graphics memory, 4x AGP graphics capability. Stereo sound via two built-in . 87/88-key touch-type QWERTY keyboard with integrated scroll pad, on operating system support). External monitors up...
Service Manual
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... . 3. Service Manual Removal and Replacement 2-61 In some cases, however, you cannot boot the notebook adequately, use e-DiagTools for Windows. 6. The BIOS update also resets the configurations in the Connect window to the Internet. 5. Repairing the BIOS IC (Authorized Service Providers Only) The notebook's BIOS IC cannot be able to reprogram the BIOS IC. Connect the AC adapter to reset the notebook. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions for Windows, a BIOS floppy disk, or a Crisis Recovery...
... . 3. Service Manual Removal and Replacement 2-61 In some cases, however, you cannot boot the notebook adequately, use e-DiagTools for Windows. 6. The BIOS update also resets the configurations in the Connect window to the Internet. 5. Repairing the BIOS IC (Authorized Service Providers Only) The notebook's BIOS IC cannot be able to reprogram the BIOS IC. Connect the AC adapter to reset the notebook. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions for Windows, a BIOS floppy disk, or a Crisis Recovery...
Service Manual
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.../DVD drive. If monitor shows activity but does not boot. If power status light and display turn on, BIOS completes, but boots on AC. Startup Does not boot on battery LEDs. CPU module. Display assembly. Does not boot on but one SDRAM module is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Make sure battery is properly installed and fully charged. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Hard drive...
.../DVD drive. If monitor shows activity but does not boot. If power status light and display turn on, BIOS completes, but boots on AC. Startup Does not boot on battery LEDs. CPU module. Display assembly. Does not boot on but one SDRAM module is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Make sure battery is properly installed and fully charged. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Hard drive...
Service Manual
Page 145
... display, no image, replace motherboard. Call Center: Suggestions Repair Center: Likely Causes Make sure notebook is damaged, drive may not operate properly. SDRAM modules. See quality statement on page 5-2. Hard disk Hard disk never spins. Make sure SDRAM modules are installed properly. Vertical crack near center of dark or light discoloration visible when display is installed properly, replace CPU module. External display does not work. Check connections. External display. Make sure CPU module is on screen. Try external monitor. Display...
... display, no image, replace motherboard. Call Center: Suggestions Repair Center: Likely Causes Make sure notebook is damaged, drive may not operate properly. SDRAM modules. See quality statement on page 5-2. Hard disk Hard disk never spins. Make sure SDRAM modules are installed properly. Vertical crack near center of dark or light discoloration visible when display is installed properly, replace CPU module. External display does not work. Check connections. External display. Make sure CPU module is on screen. Try external monitor. Display...
Service Manual
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... enabled in Device Manager. Motherboard. Motherboard. Use memory troubleshooter in Control Panel. SDRAM module. Test audio with e-Diagtools diagnostics. Test audio with e-Diagtools diagnostics. Motherboard. Service Manual Troubleshooting and Diagnostics 3-13 Increase sound volume. Audio No sound audible. Check settings in Windows Help. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case. By default, touch pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Check whether sound is connected, Use BIOS Setup...
... enabled in Device Manager. Motherboard. Motherboard. Use memory troubleshooter in Control Panel. SDRAM module. Test audio with e-Diagtools diagnostics. Test audio with e-Diagtools diagnostics. Motherboard. Service Manual Troubleshooting and Diagnostics 3-13 Increase sound volume. Audio No sound audible. Check settings in Windows Help. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case. By default, touch pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Check whether sound is connected, Use BIOS Setup...
Service Manual
Page 154
... program, click Change Settings in the notebook-some messages are for repair and/or follow-up actions. POST indicates progress by your support agent, click e-Mail. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. Optional: open the Support Ticket. Exit. The basic hardware test shows a recommended replacement part. After each run it from the Recovery CD or DVD. 10...
... program, click Change Settings in the notebook-some messages are for repair and/or follow-up actions. POST indicates progress by your support agent, click e-Mail. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. Optional: open the Support Ticket. Exit. The basic hardware test shows a recommended replacement part. After each run it from the Recovery CD or DVD. 10...
Service Manual
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... Power Management. Check video configuration against CMOS. Remove all video adapters in which the terminal error occurred. Initialize keyboard controller. Clear 512 kB base RAM. Auto size cache. Initialize PCI bus and devices. Disable Non-Maskable Interrupt (NMI). Get CPU type. Initialize cache before boot. Shadow system BIOS ROM. Advanced configuration of memory bus. Check ROM copyright notice. QuietBoot start the notebook. First, confirm the failure by performing a "clean" boot, as described below. Initialize POST Memory Manager. Enable cache...
... Power Management. Check video configuration against CMOS. Remove all video adapters in which the terminal error occurred. Initialize keyboard controller. Clear 512 kB base RAM. Auto size cache. Initialize PCI bus and devices. Disable Non-Maskable Interrupt (NMI). Get CPU type. Initialize cache before boot. Shadow system BIOS ROM. Advanced configuration of memory bus. Check ROM copyright notice. QuietBoot start the notebook. First, confirm the failure by performing a "clean" boot, as described below. Initialize POST Memory Manager. Enable cache...
Service Manual
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... local-bus hard-disk controllers. Determine number of ATA drives (optional). prepare to UserPatch2. Re-initialize onboard I /O ports and IRQs. Shadow option ROMs. Set up hardware interrupt vectors. Initialize typematic rate. Check for UMB recovery. Check password (optional). Initialize MultiBoot. Display CPU type and speed. Disable CPU cache. Test extended memory. Display possible high address for errors. Check key lock. Set up Multi Processor table. Disable onboard Super I /O ports. Configure Motherboard Configurable Devices (optional). Jump to boot OS...
... local-bus hard-disk controllers. Determine number of ATA drives (optional). prepare to UserPatch2. Re-initialize onboard I /O ports and IRQs. Shadow option ROMs. Set up hardware interrupt vectors. Initialize typematic rate. Check for UMB recovery. Check password (optional). Initialize MultiBoot. Display CPU type and speed. Disable CPU cache. Test extended memory. Display possible high address for errors. Check key lock. Set up Multi Processor table. Disable onboard Super I /O ports. Configure Motherboard Configurable Devices (optional). Jump to boot OS...
Service Manual
Page 159
.... Video BIOS shadowed Video BIOS copied to enter BIOS Setup and change the settings. Operating system not found Operating system cannot be reclaimed by a virtual memory manager. Write down and follow the information shown on the screen. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of RAM in the I /O device IRQ conflict error. Starting BIOS Setup. Allocation Error for: device Run...
.... Video BIOS shadowed Video BIOS copied to enter BIOS Setup and change the settings. Operating system not found Operating system cannot be reclaimed by a virtual memory manager. Write down and follow the information shown on the screen. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of RAM in the I /O device IRQ conflict error. Starting BIOS Setup. Allocation Error for: device Run...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 37
... to switch display devices while graphic-intensive applications are running . If the notebook stops responding • Press CTRL+ALT+DEL, then use Task Manager to end the application that the light on the adapter is on Battery power is low. Also avoid turning the notebook off immediately after it into the power source and the notebook, and that is fully installed and locked in place. 30 Startup Guide...
... to switch display devices while graphic-intensive applications are running . If the notebook stops responding • Press CTRL+ALT+DEL, then use Task Manager to end the application that the light on the adapter is on Battery power is low. Also avoid turning the notebook off immediately after it into the power source and the notebook, and that is fully installed and locked in place. 30 Startup Guide...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 41
..., 19 volume, 19 audio volume, 19 audio jacks, 3 audio mute button, 3 B battery checking status, 24 installing, 10 location, 2, 3 low power warning, 25 release latch, 6, 7 status lights, 24 troubleshooting, 30 BIOS Setup utility using, 32 boot device order, 17 brightness, adjusting, 19 C Caps Lock, 9 CD-ROM drive location, 2, 3 configuring BIOS settings, 32 D devices temporary boot order, 17 diskette drive location, 5 display brightness, 19 port, 5 docking port, 6, 7 Documentation Library CD, 14 DVD drive location, 2, 3 setting region code, 20 E ergonomics, 10 external monitor port, 5 F Fn key...
..., 19 volume, 19 audio volume, 19 audio jacks, 3 audio mute button, 3 B battery checking status, 24 installing, 10 location, 2, 3 low power warning, 25 release latch, 6, 7 status lights, 24 troubleshooting, 30 BIOS Setup utility using, 32 boot device order, 17 brightness, adjusting, 19 C Caps Lock, 9 CD-ROM drive location, 2, 3 configuring BIOS settings, 32 D devices temporary boot order, 17 diskette drive location, 5 display brightness, 19 port, 5 docking port, 6, 7 Documentation Library CD, 14 DVD drive location, 2, 3 setting region code, 20 E ergonomics, 10 external monitor port, 5 F Fn key...
