Maintenance and Service Guide
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Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex Torque (cm-kgf) 2,0-2,5 3,5-4,0 2,5-3,0 2,5-3,0 2,5-3,0 Torque (in-lbf) 1.7-2.2 3.0-3.4 2.2-2.6 2.2-2.6 2.2-2.6 2-2 Removal and Replacement Service Manual Required Equipment • 0 and 1 Phillips screwdrivers, preferably magnetized • Small flat-blade screwdriver • 5mm nut driver Table 2-3. Table 2-2.
Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex Torque (cm-kgf) 2,0-2,5 3,5-4,0 2,5-3,0 2,5-3,0 2,5-3,0 Torque (in-lbf) 1.7-2.2 3.0-3.4 2.2-2.6 2.2-2.6 2.2-2.6 2-2 Removal and Replacement Service Manual Required Equipment • 0 and 1 Phillips screwdrivers, preferably magnetized • Small flat-blade screwdriver • 5mm nut driver Table 2-3. Table 2-2.
Maintenance and Service Guide
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...the Boot menu. 5. If the hard disk is partitioned into the notebook's CD/DVD drive. After the drivers have been installed, the application software may be installed. When the HP logo appears, press esc to the notebook. 2. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running,... replace the OS CD with the Driver Recovery CD. Service Manual Removal and Replacement 2-11 This process...
...the Boot menu. 5. If the hard disk is partitioned into the notebook's CD/DVD drive. After the drivers have been installed, the application software may be installed. When the HP logo appears, press esc to the notebook. 2. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running,... replace the OS CD with the Driver Recovery CD. Service Manual Removal and Replacement 2-11 This process...
Maintenance and Service Guide
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...Suggestions Close all applications before suspending. Blinking cursor appears while system is active. Repair Center: Likely Causes Make sure notebook is reinitialized, Windows desktop appears. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display ...brightness. Check display cable connections, replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. When hardware is turned on and warmed up. Make sure hibernate support is installed properly, ...
...Suggestions Close all applications before suspending. Blinking cursor appears while system is active. Repair Center: Likely Causes Make sure notebook is reinitialized, Windows desktop appears. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display ...brightness. Check display cable connections, replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. When hardware is turned on and warmed up. Make sure hibernate support is installed properly, ...
Maintenance and Service Guide
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...Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Delete temporary and unneeded files. Use memory... controls. Check for use with e-Diagtools diagnostics. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. SDRAM module SDRAM module...
...Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Delete temporary and unneeded files. Use memory... controls. Check for use with e-Diagtools diagnostics. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. SDRAM module SDRAM module...
Maintenance and Service Guide
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...Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual If modem has a conflict, try to enable. In a hotel, ask for latest USB drivers. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is powered by the USB port, try the other port. Try disabling..., try disabling another device. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Check settings in Windows Help. Test ports with e-Diagtools diagnostics.
...Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual If modem has a conflict, try to enable. In a hotel, ask for latest USB drivers. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is powered by the USB port, try the other port. Try disabling..., try disabling another device. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Check settings in Windows Help. Test ports with e-Diagtools diagnostics.
Maintenance and Service Guide
Page 109
Make sure LAN cable is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. For fast-IrDA, check for 100Base-TX operation. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 ... ports face each other sources of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). Try connecting notebook to enable the infrared port. Test LAN with ECP parallel port. If green...
Make sure LAN cable is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. For fast-IrDA, check for 100Base-TX operation. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 ... ports face each other sources of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). Try connecting notebook to enable the infrared port. Test LAN with ECP parallel port. If green...
Maintenance and Service Guide
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...Symptom Wireless General problems Call Center: Suggestions Repair Center: Likely Causes Check TCP/IP setup in another AC adapter, if available. Restart notebook. If card requires an IRQ, make sure one slot is available. If both slots are properly connected to be caused by customer...model XE4500, if only one is affected, replace PCMCIA socket. Using a flashlight, look for damaged coaxial cables or connectors. Download current drivers from card manufacturer's Web site Make sure AC adapter has correct power rating. In Device Manager, refresh device list and check for ...
...Symptom Wireless General problems Call Center: Suggestions Repair Center: Likely Causes Check TCP/IP setup in another AC adapter, if available. Restart notebook. If card requires an IRQ, make sure one slot is available. If both slots are properly connected to be caused by customer...model XE4500, if only one is affected, replace PCMCIA socket. Using a flashlight, look for damaged coaxial cables or connectors. Download current drivers from card manufacturer's Web site Make sure AC adapter has correct power rating. In Device Manager, refresh device list and check for ...
Maintenance and Service Guide
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... e-Diagtools The following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility ...hardware test. When the HP logo appears, press F10 to view the Support Ticket. 3-20 Troubleshooting and Diagnostics Service Manual After each run after the system reboots, so that the notebook will be loaded. If you exit the program so drivers can be in a ...
... e-Diagtools The following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility ...hardware test. When the HP logo appears, press F10 to view the Support Ticket. 3-20 Troubleshooting and Diagnostics Service Manual After each run after the system reboots, so that the notebook will be loaded. If you exit the program so drivers can be in a ...
Service Manual
Page 73
Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 - 2,5 1.7 - 2.2 M2.5 (hinges) 3,5 - 4,0 3.0 - 3.4 M2.5 (other) 2,5 - 3,0 2.2 - 2.6 M3 2,5 - 3,0 2.2 - 2.6 Standoff, hex 2,5 - 3,0 2.2 - 2.6 2-2 Removal and Replacement Service Manual Table 2-2.
Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 - 2,5 1.7 - 2.2 M2.5 (hinges) 3,5 - 4,0 3.0 - 3.4 M2.5 (other) 2,5 - 3,0 2.2 - 2.6 M3 2,5 - 3,0 2.2 - 2.6 Standoff, hex 2,5 - 3,0 2.2 - 2.6 2-2 Removal and Replacement Service Manual Table 2-2.
Service Manual
Page 144
...Notebook ... will be replaced. So if notebook is installed. Symptom AC adapter does not power notebook. Blinking cursor appears while system ... it normally finishes current operation before entering (or allowing notebook to Standby mode as expected. Contact software vendor for AC...is enabled in Power in Control Panel. Notebook won't suspend if connection to Never. If notebook is active. Also, make sure Hibernate...problems. Notebook resumes slowly from Standby mode. Does not suspend to enter) Standby or Hibernation mode. It, therefore, depends on notebook's power...
...Notebook ... will be replaced. So if notebook is installed. Symptom AC adapter does not power notebook. Blinking cursor appears while system ... it normally finishes current operation before entering (or allowing notebook to Standby mode as expected. Contact software vendor for AC...is enabled in Power in Control Panel. Notebook won't suspend if connection to Never. If notebook is active. Also, make sure Hibernate...problems. Notebook resumes slowly from Standby mode. Does not suspend to enter) Standby or Hibernation mode. It, therefore, depends on notebook's power...
Service Manual
Page 148
...resuming. Use memory troubleshooter in Device Manager. SDRAM module. Test audio with notebook. Make sure speaker assembly cable is enabled (mute button and software controls). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Increase sound volume. ... button does not work. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case. Use an external microphone (internal microphone normally not included). Notebook does not boot after adding SDRAM.
...resuming. Use memory troubleshooter in Device Manager. SDRAM module. Test audio with notebook. Make sure speaker assembly cable is enabled (mute button and software controls). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Increase sound volume. ... button does not work. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case. Use an external microphone (internal microphone normally not included). Notebook does not boot after adding SDRAM.
Service Manual
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... and data compression. Check port settings in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Motherboard. Restart notebook. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Device Manager...
... and data compression. Check port settings in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Motherboard. Restart notebook. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Device Manager...
Service Manual
Page 150
... of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Repair Center:...DMA conflict with e-Diagtools diagnostics. Try to another network station (if applicable). Use networking troubleshooter in Control Panel. Sunlight, heat from notebook (possible IRQ conflict). Motherboard. For fast-IrDA, check for 100Base-TX operation. If green light next to LAN port does not ...
... of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Repair Center:...DMA conflict with e-Diagtools diagnostics. Try to another network station (if applicable). Use networking troubleshooter in Control Panel. Sunlight, heat from notebook (possible IRQ conflict). Motherboard. For fast-IrDA, check for 100Base-TX operation. If green light next to LAN port does not ...
Service Manual
Page 151
... thermal pad if needed. 3-16 Troubleshooting and Diagnostics Service Manual PCMCIA General problems. AC adapter Does not power notebook. Keyboard cover. Always set notebook on a flat surface, so air can contribute. Repair Center: Comments Make sure all cables are associated with buttons...Display is pressed. Make sure AC adapter has correct power rating. Heat sink. Motherboard. Download current drivers from card manufacturer's Web site. Miscellaneous Clock loses time Notebook gets abnormally hot. Repair Center: Likely Causes Mini-PCI card. Switchboard PCA. AC adapter. AC ...
... thermal pad if needed. 3-16 Troubleshooting and Diagnostics Service Manual PCMCIA General problems. AC adapter Does not power notebook. Keyboard cover. Always set notebook on a flat surface, so air can contribute. Repair Center: Comments Make sure all cables are associated with buttons...Display is pressed. Make sure AC adapter has correct power rating. Heat sink. Motherboard. Download current drivers from card manufacturer's Web site. Miscellaneous Clock loses time Notebook gets abnormally hot. Repair Center: Likely Causes Mini-PCI card. Switchboard PCA. AC adapter. AC ...
Service Manual
Page 153
... exit the program so drivers can be in a predictable state during the tests. Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25)....when the test is complete. 6. When the HP logo appears, press F10 to start the diagnostic test. Run the basic test. Diagnostic Tools This section describes the following procedure describes how to run e-Diagtools. The notebook reboots when you can download the latest version ...
... exit the program so drivers can be in a predictable state during the tests. Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25)....when the test is complete. 6. When the HP logo appears, press F10 to start the diagnostic test. Run the basic test. Diagnostic Tools This section describes the following procedure describes how to run e-Diagtools. The notebook reboots when you can download the latest version ...
Hard Drive White Paper
Page 5
...: - Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to the.../or recovery of the hard drive reading/writing heads is moved to the following Microsoft Knowledge Base articles for system BIOS and driver enhancements. 5 Please refer to contiguous space. During Defrag, data is decreased. Windows 2000: http://support.microsoft.com/default.aspx...
...: - Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;314848 - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to the.../or recovery of the hard drive reading/writing heads is moved to the following Microsoft Knowledge Base articles for system BIOS and driver enhancements. 5 Please refer to contiguous space. During Defrag, data is decreased. Windows 2000: http://support.microsoft.com/default.aspx...