HP Notebook Series - Maintenance, Shipping and Travel Guide
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...them in the original packing box or similar protective packaging and label the package as hand baggage. Shut down the notebook. 5. If you are shipping the notebook, place it in with the Notebook ■ Take along a backup of your work . Do not check it in a cool, dry place. ...6. Traveling with the rest of your notebook as "fragile." Remove all external devices. 4. Turn off, then disconnect, all CD-ROMs, DVD-ROMs, diskettes, disks, or PC Cards....
...them in the original packing box or similar protective packaging and label the package as hand baggage. Shut down the notebook. 5. If you are shipping the notebook, place it in with the Notebook ■ Take along a backup of your work . Do not check it in a cool, dry place. ...6. Traveling with the rest of your notebook as "fragile." Remove all external devices. 4. Turn off, then disconnect, all CD-ROMs, DVD-ROMs, diskettes, disks, or PC Cards....
Maintenance and Service Guide
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... use by authorized service personnel while installing, servicing, and repairing these notebooks. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile...
... use by authorized service personnel while installing, servicing, and repairing these notebooks. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile...
Maintenance and Service Guide
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
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... replace the top case, replace the motherboard. Press and hold power button to turn notebook on , BIOS completes, but display remains off , and then press power button to turn notebook off, and reconnect power and try again. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using...
... replace the top case, replace the motherboard. Press and hold power button to turn notebook on , BIOS completes, but display remains off , and then press power button to turn notebook off, and reconnect power and try again. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using...
Maintenance and Service Guide
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...Wait 5 to reinstall factory software. Check settings in which they are sold. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure CD/DVD drive is permanent. Try reinserting ribbon cable in... properly. This error occurs when trying to play . Some DVDs include software called "PC Friendly". Symptom Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work PS/2 keyboard...
...Wait 5 to reinstall factory software. Check settings in which they are sold. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Make sure CD/DVD drive is permanent. Try reinserting ribbon cable in... properly. This error occurs when trying to play . Some DVDs include software called "PC Friendly". Symptom Region Code error System Error: Unable to read drive" message No DVD or CD-RW software on notebook All DVD play is erratic Keyboard Some or all keys do not work PS/2 keyboard...
Maintenance and Service Guide
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...TX operation. Check settings in Windows Help. Make sure LAN cable is disabled and no more than 1 meter apart. Sunlight, heat from notebook (possible IRQ conflict). Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Remove any... PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between ...
...TX operation. Check settings in Windows Help. Make sure LAN cable is disabled and no more than 1 meter apart. Sunlight, heat from notebook (possible IRQ conflict). Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Remove any... PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between ...
Maintenance and Service Guide
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...exit without running the advanced tests, press F4 to start the diagnostic test. Press F3 to start the basic hardware test. When the HP logo appears, press F10 to exit e-Diagtools. 7. When the menu appears, press F2 to run the program, you exit the ...program so drivers can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility...
...exit without running the advanced tests, press F4 to start the diagnostic test. Press F3 to start the basic hardware test. When the HP logo appears, press F10 to exit e-Diagtools. 7. When the menu appears, press F2 to run the program, you exit the ...program so drivers can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility...
Maintenance and Service Guide
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Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Press the power button to a known state. 4. if an error occurs, the BIOS displays a message and/or... an error, confirm the problem using other diagnostic tools. Provide "clean" AC power-no auto adapter or unusual AC adapter configuration. 3. Note that if the notebook fails to restart with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component...
Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Press the power button to a known state. 4. if an error occurs, the BIOS displays a message and/or... an error, confirm the problem using other diagnostic tools. Provide "clean" AC power-no auto adapter or unusual AC adapter configuration. 3. Note that if the notebook fails to restart with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component...
Maintenance and Service Guide
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...these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests.... All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80...
...these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests.... All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80...
Maintenance and Service Guide
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... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
Service Manual
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... DPSP Partners only. US and Canada. These notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. Information about the notebook computers and related products. Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario...
... DPSP Partners only. US and Canada. These notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. Information about the notebook computers and related products. Information and updates for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario...
Service Manual
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1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Products Notebook Product CPU Display Hard Drive Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium...
1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Products Notebook Product CPU Display Hard Drive Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium...
Service Manual
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Notebook Product CPU Nx9005 Notebook PC DF988A ABA Athlon 1.8-GHz DF988A ABC Athlon 1.8-GHz DF989A ABA Athlon 1.8-GHz DF989A ABC Athlon 1.8-GHz DF990A AB1 Athlon 2.0-GHz DF992A ABG Athlon 1.8-GHz DF992A ...
Notebook Product CPU Nx9005 Notebook PC DF988A ABA Athlon 1.8-GHz DF988A ABC Athlon 1.8-GHz DF989A ABA Athlon 1.8-GHz DF989A ABC Athlon 1.8-GHz DF990A AB1 Athlon 2.0-GHz DF992A ABG Athlon 1.8-GHz DF992A ...
Service Manual
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... Display Nx9000 Notebook PC DF981A AB1 Pentium 4-M 2.53-GHz 15.0-in UXGA Hard Drive 60 GB DF982A AB1 Pentium 4-M 2.4-GHz 15.0-in SXGA+ 40 GB DF983A AB1 Pentium 4-M 2.2-GHz ...
... Display Nx9000 Notebook PC DF981A AB1 Pentium 4-M 2.53-GHz 15.0-in UXGA Hard Drive 60 GB DF982A AB1 Pentium 4-M 2.4-GHz 15.0-in SXGA+ 40 GB DF983A AB1 Pentium 4-M 2.2-GHz ...
Service Manual
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Notebook Product CPU Pavilion ze4300 Notebook PC DC950A ABA Celeron 1.8-GHz Display 15.0-in XGA DC958A ABA Athlon 1.53-GHz 15.0-in XGA DC972A ABA Athlon 1.53-GHz 14.1-in XGA DC974A ...
Notebook Product CPU Pavilion ze4300 Notebook PC DC950A ABA Celeron 1.8-GHz Display 15.0-in XGA DC958A ABA Athlon 1.53-GHz 15.0-in XGA DC972A ABA Athlon 1.53-GHz 14.1-in XGA DC974A ...
Service Manual
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Notebook Product CPU Pavilion ze4200 Notebook PC DB385A ABA Celeron 1.7-GHz Display 15.0-in XGA DB386A ABA Celeron 1.8-GHz 15.0-in XGA DB953A ABA Celeron 1.6-GHz 14.1-in XGA DC590A ABA Celeron 1.8-...
Notebook Product CPU Pavilion ze4200 Notebook PC DB385A ABA Celeron 1.7-GHz Display 15.0-in XGA DB386A ABA Celeron 1.8-GHz 15.0-in XGA DB953A ABA Celeron 1.6-GHz 14.1-in XGA DC590A ABA Celeron 1.8-...
Service Manual
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Notebook Product CPU Display Compaq Presario 2500 Series Mobile PC DB390A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DB391A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DC606A AB2 Pentium 4-D 2.4-GHz 14.1-in XGA DC607A ABM Pentium 4-D 2.0-GHz ...
Notebook Product CPU Display Compaq Presario 2500 Series Mobile PC DB390A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DB391A ABA Pentium 4-D 2.4-GHz 15.0-in XGA DC606A AB2 Pentium 4-D 2.4-GHz 14.1-in XGA DC607A ABM Pentium 4-D 2.0-GHz ...
Service Manual
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Notebook Product CPU Display Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA DB382A ABA Athlon 1.67-GHz 15.0-in XGA DB383A ABA Athlon 1.46-GHz 14.1-in XGA DB954A ...
Notebook Product CPU Display Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA DB382A ABA Athlon 1.67-GHz 15.0-in XGA DB383A ABA Athlon 1.46-GHz 14.1-in XGA DB954A ...
Service Manual
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Notebook Product CPU Display Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5783 H/ABZ Celeron 1.8-GHz ...
Notebook Product CPU Display Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA F5783 H/ABZ Celeron 1.8-GHz ...
HP Pavilion Notebook PC - Worldwide Limited Warranty and Technical Support
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...computer's operating system. To call : I Any messages displayed when the problem occurred. If you know about the support available for your notebook, please contact Customer Care (see the Worldwide Telephone Numbers booklet for information regarding your warranty and numbers for service technicians in your country). ... covered by spilling liquid on the next page. To contact the Customer Care Center by HP in the country of use, it must cover the cost of shipping your keyboard. Notebook PCs may include the cost of shipping, handling, duties, taxes, freight, or fees to ...
...computer's operating system. To call : I Any messages displayed when the problem occurred. If you know about the support available for your notebook, please contact Customer Care (see the Worldwide Telephone Numbers booklet for information regarding your warranty and numbers for service technicians in your country). ... covered by spilling liquid on the next page. To contact the Customer Care Center by HP in the country of use, it must cover the cost of shipping your keyboard. Notebook PCs may include the cost of shipping, handling, duties, taxes, freight, or fees to ...