Resolving Start Up and No Boot Problems Checklist
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...: LED lights do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. If there is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. Disconnect all peripheral devices and remove all CD/DVDs, SD cards, USB devices, peripherals and do not glow, display is no power available to check display Remove all USB devices and media cards. 2. Connect a different...
...: LED lights do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. If there is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. Disconnect all peripheral devices and remove all CD/DVDs, SD cards, USB devices, peripherals and do not glow, display is no power available to check display Remove all USB devices and media cards. 2. Connect a different...
Resolving Start Up and No Boot Problems Checklist
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....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
Limited warranty and technical support - (1 Year)
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A variety of services are unable to your problem using HP online services, you call HP: Product number, serial number, model name, and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English Have the following information available before you can obtain warranty service and technical support by contacting HP online or by telephone. If you are...
A variety of services are unable to your problem using HP online services, you call HP: Product number, serial number, model name, and model number Applicable error messages Add-on accessories Operating system Third-party hardware or software Detailed questions 8 English Have the following information available before you can obtain warranty service and technical support by contacting HP online or by telephone. If you are...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
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... during routine operation. Produces sound when connected to cycle on the computer model, the computer might include only a USB port. Connects a network cable. Connects an external VGA monitor or projector. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Connects an optional high-performance eSATA component, such as a high-definition television, or any compatible digital or audio component. Supports the following optional digital card formats: ● Secure Digital (SD) Memory Card ●...
... during routine operation. Produces sound when connected to cycle on the computer model, the computer might include only a USB port. Connects a network cable. Connects an external VGA monitor or projector. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Connects an optional high-performance eSATA component, such as a high-definition television, or any compatible digital or audio component. Supports the following optional digital card formats: ● Secure Digital (SD) Memory Card ●...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
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... lock light 11 chipset, product description 2 components antenna 8 bottom 15 button 9 display 7 front 14 keys 10 left-side 13 lights 11 right-side 14 TouchPad 12 wireless antenna 8 computer feet locations 42 spare part number 42 computer specifications 94 connector pinout audio-in jack 104 audio-out jack 104 external monitor port 104 HDMI port 106 headphone jack 104 microphone jack 104 monitor port 104 network jack 107 RJ-45 jack 107 Universal Serial Bus (USB) port 107 connectors, service considerations 36 D Digital Media Slot...
... lock light 11 chipset, product description 2 components antenna 8 bottom 15 button 9 display 7 front 14 keys 10 left-side 13 lights 11 right-side 14 TouchPad 12 wireless antenna 8 computer feet locations 42 spare part number 42 computer specifications 94 connector pinout audio-in jack 104 audio-out jack 104 external monitor port 104 HDMI port 106 headphone jack 104 microphone jack 104 monitor port 104 network jack 107 RJ-45 jack 107 Universal Serial Bus (USB) port 107 connectors, service considerations 36 D Digital Media Slot...
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
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... 35, 83 product description audio 3 chipset 2 display panel 2 docking 4 Ethernet 4 external media cards 4 graphics 2 hard drives 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product number 17, 41 Q QuickLock key 11 R remote control, spare part number 28, 29 removal/replacement preliminaries 36 procedures 40 right-side components 14 RJ-45 jack connector pinout 107 location 13 RTC battery removal 47 spare part number 24, 32, 47...
... 35, 83 product description audio 3 chipset 2 display panel 2 docking 4 Ethernet 4 external media cards 4 graphics 2 hard drives 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drives 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product number 17, 41 Q QuickLock key 11 R remote control, spare part number 28, 29 removal/replacement preliminaries 36 procedures 40 right-side components 14 RJ-45 jack connector pinout 107 location 13 RTC battery removal 47 spare part number 24, 32, 47...
Notebook PC User Guide - Windows 7
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...click settings 28 Changing or creating flick assignments 28 Setting touch screen preferences 29 Connecting an external mouse 29 Using the action keys ...29 Using the hotkey ...31 Cleaning the TouchPad and keyboard 32 5 Multimedia Multimedia features ...33 Identifying your multimedia components 34 Adjusting the volume ...35 Using the media activity keys 36 Multimedia software ...37 Using HP MediaSmart or TouchSmart (select models only) software 37 Using other preinstalled multimedia software 37 Installing multimedia software from a disc 37 Audio ...39 Connecting external audio devices...
...click settings 28 Changing or creating flick assignments 28 Setting touch screen preferences 29 Connecting an external mouse 29 Using the action keys ...29 Using the hotkey ...31 Cleaning the TouchPad and keyboard 32 5 Multimedia Multimedia features ...33 Identifying your multimedia components 34 Adjusting the volume ...35 Using the media activity keys 36 Multimedia software ...37 Using HP MediaSmart or TouchSmart (select models only) software 37 Using other preinstalled multimedia software 37 Installing multimedia software from a disc 37 Audio ...39 Connecting external audio devices...
Notebook PC User Guide - Windows 7
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Select Mouse settings. Select Start > Devices and Printers. 2. Right-click the device representing your computer. 3. Functions like the right button on an external mouse. Components 5 To view or change pointing device preferences: 1. TouchPad buttons Item 1 2 3 Description TouchPad off indicator Left TouchPad button Right TouchPad button Function To switch the TouchPad on an external mouse. Functions like the left button on and off, quickly double-tap the TouchPad off indicator.
Select Mouse settings. Select Start > Devices and Printers. 2. Right-click the device representing your computer. 3. Functions like the right button on an external mouse. Components 5 To view or change pointing device preferences: 1. TouchPad buttons Item 1 2 3 Description TouchPad off indicator Left TouchPad button Right TouchPad button Function To switch the TouchPad on an external mouse. Functions like the left button on and off, quickly double-tap the TouchPad off indicator.
Notebook PC User Guide - Windows 7
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...2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 Digital Media Slot Function Enable airflow to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects a network cable. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. NOTE: Depending on and off during routine operation. Produces sound when connected to cool internal components. Connects an optional USB device. It...
...2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 Digital Media Slot Function Enable airflow to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects a network cable. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. NOTE: Depending on and off during routine operation. Produces sound when connected to cool internal components. Connects an optional USB device. It...
Notebook PC User Guide - Windows 7
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... . 4 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to the "TouchPad Buttons" section, earlier in this guide. Right-click the device representing the computer. 3. To access Mouse Properties: 1. Select Mouse settings. Use the left and right TouchPad buttons like the corresponding buttons on and off, quickly double-tap the TouchPad off The TouchPad is turned on an external mouse. When the TouchPad is amber. When the TouchPad is on, the light is...
... . 4 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to the "TouchPad Buttons" section, earlier in this guide. Right-click the device representing the computer. 3. To access Mouse Properties: 1. Select Mouse settings. Use the left and right TouchPad buttons like the corresponding buttons on and off, quickly double-tap the TouchPad off The TouchPad is turned on an external mouse. When the TouchPad is amber. When the TouchPad is on, the light is...
Notebook PC User Guide - Windows 7
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To connect a video or audio device to the computer. c. d. Press the f4 key (switch screen image key) to switch the image between the display devices connected to the HDMI port: 1. Configuring audio for HDMI To configure HDMI audio: 1. Configure the default audio playback device: a. e. Click Playback devices. Right-click the Speakers icon in the notification area at the far right of the cable to the video device, according to an optional video or audio device, such as a high-definition TV, to the HDMI port. 2. b. On...
To connect a video or audio device to the computer. c. d. Press the f4 key (switch screen image key) to switch the image between the display devices connected to the HDMI port: 1. Configuring audio for HDMI To configure HDMI audio: 1. Configure the default audio playback device: a. e. Click Playback devices. Right-click the Speakers icon in the notification area at the far right of the cable to the video device, according to an optional video or audio device, such as a high-definition TV, to the HDMI port. 2. b. On...
Notebook PC User Guide - Windows 7
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The battery charges whether the computer is off or in use before turning on the display. ● Check the Power saver setting in a cool, dry location. 50 Chapter 6 Power management Charging might take longer if a battery is new, has been unused for one month or more , or is off. To prolong battery life and optimize the accuracy of battery charge displays: ● If charging a new battery, charge it fully before charging it. ●...
The battery charges whether the computer is off or in use before turning on the display. ● Check the Power saver setting in a cool, dry location. 50 Chapter 6 Power management Charging might take longer if a battery is new, has been unused for one month or more , or is off. To prolong battery life and optimize the accuracy of battery charge displays: ● If charging a new battery, charge it fully before charging it. ●...
Notebook PC User Guide - Windows 7
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... connect the adapter or device to Hibernate after so it charges faster when the computer is discharged. 52 Chapter 6 Power management Disable Hibernation and Sleep. or - Under the current power plan, click Change plan settings. Click OK. j. To discharge the battery: a. Fully charge the battery. Do not charge the computer battery while on battery power until the battery is fully charged. 2. c. c. d. g. Insert the battery into the computer. Select Start > Control Panel > System and Security > Power Options...
... connect the adapter or device to Hibernate after so it charges faster when the computer is discharged. 52 Chapter 6 Power management Disable Hibernation and Sleep. or - Under the current power plan, click Change plan settings. Click OK. j. To discharge the battery: a. Fully charge the battery. Do not charge the computer battery while on battery power until the battery is fully charged. 2. c. c. d. g. Insert the battery into the computer. Select Start > Control Panel > System and Security > Power Options...
Notebook PC User Guide - Windows 7
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... key. - Entering an administrator password At the Enter Password prompt, type your changes and exit Setup Utility, use of the screen, press the esc key. After this password: 1. A power-on or restart the computer, or exit Hibernation. Open Setup Utility by turning on or restarting the computer. When the Startup Menu appears, press the f10 key. 2. Changes go into effect when the computer restarts. After three unsuccessful attempts to select Security > Set Administrator Password...
... key. - Entering an administrator password At the Enter Password prompt, type your changes and exit Setup Utility, use of the screen, press the esc key. After this password: 1. A power-on or restart the computer, or exit Hibernation. Open Setup Utility by turning on or restarting the computer. When the Startup Menu appears, press the f10 key. 2. Changes go into effect when the computer restarts. After three unsuccessful attempts to select Security > Set Administrator Password...
Notebook PC User Guide - Windows 7
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... operation of drivers is downloaded, navigate to the folder where the file was stored, and then double-click the file to install the updated driver without downloading the file. - After the file is displayed, click an updated driver to open a window containing additional information. 6. 5. When the list of the device. Obtaining the latest Windows device drivers Obtain the latest Windows device drivers by using Windows Update. Click Install now to install. 7. Follow the on the hard drive...
... operation of drivers is downloaded, navigate to the folder where the file was stored, and then double-click the file to install the updated driver without downloading the file. - After the file is displayed, click an updated driver to open a window containing additional information. 6. 5. When the list of the device. Obtaining the latest Windows device drivers Obtain the latest Windows device drivers by using Windows Update. Click Install now to install. 7. Follow the on the hard drive...
Notebook PC User Guide - Windows 7
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... key for displaying BIOS information: 1. To exit Setup Utility, use Setup Utility for Startup Menu" appears, press the f10 key. 2. Follow the instructions on battery power, docked in Windows) or by pressing fn +esc (if you need this path when you are already in an optional docking device, or connected to select the Main menu. Access this information to locate the update later, after it has been downloaded to the location on the hard drive where the BIOS update...
... key for displaying BIOS information: 1. To exit Setup Utility, use Setup Utility for Startup Menu" appears, press the f10 key. 2. Follow the instructions on battery power, docked in Windows) or by pressing fn +esc (if you need this path when you are already in an optional docking device, or connected to select the Main menu. Access this information to locate the update later, after it has been downloaded to the location on the hard drive where the BIOS update...
Notebook PC User Guide - Windows 7
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... download is typically Local Disk (C:). 3. Click the option for example, filename.exe). When the list of the device. 108 Appendix B Software updates If prompted, restart the computer after the BIOS has successfully updated. Using the hard drive path recorded earlier, open a window containing additional information. 6. When prompted, click Save and then select a storage location on the hard drive that has an .exe extension (for software and driver downloads, type the computer model number...
... download is typically Local Disk (C:). 3. Click the option for example, filename.exe). When the list of the device. 108 Appendix B Software updates If prompted, restart the computer after the BIOS has successfully updated. Using the hard drive path recorded earlier, open a window containing additional information. 6. When prompted, click Save and then select a storage location on the hard drive that has an .exe extension (for software and driver downloads, type the computer model number...
Notebook PC User Guide - Windows 7
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... keys adjusting volume 30 audio CD, DVD, or BD controls 30 decrease screen brightness 29 Help and Support 29 increase screen brightness 29 muting speaker sound 30 switching screen image 29 using 29 volume 35 wireless 30 administrator password creating 85 entering 85 managing 85 airport security devices 57 antennas 13 antivirus software 87 Applications key, Windows 8 audio devices, connecting external 39 audio features 39 audio functions, checking 39 audio-in (microphone) jack 34 audio-out (headphone) jacks 34 AutoPlay 61 B backing up customized window, toolbar, and menu bar settings...
... keys adjusting volume 30 audio CD, DVD, or BD controls 30 decrease screen brightness 29 Help and Support 29 increase screen brightness 29 muting speaker sound 30 switching screen image 29 using 29 volume 35 wireless 30 administrator password creating 85 entering 85 managing 85 airport security devices 57 antennas 13 antivirus software 87 Applications key, Windows 8 audio devices, connecting external 39 audio features 39 audio functions, checking 39 audio-in (microphone) jack 34 audio-out (headphone) jacks 34 AutoPlay 61 B backing up customized window, toolbar, and menu bar settings...
Notebook PC User Guide - Windows 7
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... recovery 109 function keys, identifying 8 G graphic modes, switching 55 H hard drive external 65 HP ProtectSmart Hard Drive Protection 67 installing 70 hard drive bay, identifying 11 hard drive self test 105 hard drive, replacing 69 HDMI port 10, 41 HDMI, connecting 41 headphone (audio-out) jacks 34 headphones 34 Help and Support key 29 Hibernation exiting 44 initiated during critical battery level 51 initiating 44 high-definition devices, connecting 41 hotkeys description 31 using 31 HP MediaSmart, starting 37 HP Mobile Broadband Module serial number label 15 HP ProtectSmart Hard Drive...
... recovery 109 function keys, identifying 8 G graphic modes, switching 55 H hard drive external 65 HP ProtectSmart Hard Drive Protection 67 installing 70 hard drive bay, identifying 11 hard drive self test 105 hard drive, replacing 69 HDMI port 10, 41 HDMI, connecting 41 headphone (audio-out) jacks 34 headphones 34 Help and Support key 29 Hibernation exiting 44 initiated during critical battery level 51 initiating 44 high-definition devices, connecting 41 hotkeys description 31 using 31 HP MediaSmart, starting 37 HP Mobile Broadband Module serial number label 15 HP ProtectSmart Hard Drive...
Notebook PC User Guide - Windows 7
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... 15 service tag 15 wireless certification 15 WLAN 15 LAN Power Saving 104 language support 104 latch, battery release 11 light, drive 67 lights caps lock 6 mute 6 power 6 TouchPad 6 volume mute 6 webcam 12 wireless 6 local area network (LAN) cable required 23 connecting cable 23 low battery level 51 M Main menu 103 maintenance Disk Cleanup 66 Disk Defragmenter 66 managing a power-on password 86 managing an administrator password 85 media activity keys 36 media controls, keys 30 memory module inserting 79 removing 79 memory module compartment cover removing 79 replacing 80 memory module...
... 15 service tag 15 wireless certification 15 WLAN 15 LAN Power Saving 104 language support 104 latch, battery release 11 light, drive 67 lights caps lock 6 mute 6 power 6 TouchPad 6 volume mute 6 webcam 12 wireless 6 local area network (LAN) cable required 23 connecting cable 23 low battery level 51 M Main menu 103 maintenance Disk Cleanup 66 Disk Defragmenter 66 managing a power-on password 86 managing an administrator password 85 media activity keys 36 media controls, keys 30 memory module inserting 79 removing 79 memory module compartment cover removing 79 replacing 80 memory module...