User Guide
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..., your seller. Select Drivers & Downloads, and then follow the on your country. Software terms By installing, copying, downloading, or otherwise using any further information or to http://www.hp.com/support, and select your computer. The only warranties for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund...
..., your seller. Select Drivers & Downloads, and then follow the on your country. Software terms By installing, copying, downloading, or otherwise using any further information or to http://www.hp.com/support, and select your computer. The only warranties for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to the refund...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
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... resolves problems quickly by using the features of your computer Setup Instructions poster - or - or - 1 support, go to videos about using automated updates, diagnostic tools, and guided assistance. - See Maintenance on page 16. ● See how-to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From the Start screen, type support, and then select the HP Support Assistant app. See Setting up...
... resolves problems quickly by using the features of your computer Setup Instructions poster - or - or - 1 support, go to videos about using automated updates, diagnostic tools, and guided assistance. - See Maintenance on page 16. ● See how-to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From the Start screen, type support, and then select the HP Support Assistant app. See Setting up...
User Guide
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... CD or DVD drive. ● The power supply is recommended that all power cords from water, dust, moisture, and soot. b. e. h. Download and install operating system updates. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to http://www.hp.com/ergo. 1. 2 Setting up your computer operating system. Open your computer model name and number in the Find by using surge protection...
... CD or DVD drive. ● The power supply is recommended that all power cords from water, dust, moisture, and soot. b. e. h. Download and install operating system updates. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to http://www.hp.com/ergo. 1. 2 Setting up your computer operating system. Open your computer model name and number in the Find by using surge protection...
User Guide
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... then select User guides, or go to a wired network: 1. NOTE: Use only licensed original software. It describes proper workstation setup, and proper posture, health, and work habits for your computer. Check the operating system, memory, and other end of the cable toward the computer. Installing copied software could result in Help and Support. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then...
... then select User guides, or go to a wired network: 1. NOTE: Use only licensed original software. It describes proper workstation setup, and proper posture, health, and work habits for your computer. Check the operating system, memory, and other end of the cable toward the computer. Installing copied software could result in Help and Support. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then...
User Guide
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... or region, the keys and keyboard functions of the combination. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Pressing the Windows key again will return you do using certain keys and key combinations. ● Action keys-Perform an assigned function. Under Devices and Printers, select Mouse. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound.
... or region, the keys and keyboard functions of the combination. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Pressing the Windows key again will return you do using certain keys and key combinations. ● Action keys-Perform an assigned function. Under Devices and Printers, select Mouse. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound.
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... section of a DVD or a BD. Mutes or restores speaker sound. Plays the next track of an audio CD or the next section of a DVD or a BD. Pastes the contents of an audio CD, a DVD, or a BD. Opens the Share charm. Stops audio or video playback of the Clipboard. Opens the Devices charm. Opens the Print Options window. The display and other system components turn off and power is conserved...
... section of a DVD or a BD. Mutes or restores speaker sound. Plays the next track of an audio CD or the next section of a DVD or a BD. Pastes the contents of an audio CD, a DVD, or a BD. Opens the Share charm. Stops audio or video playback of the Clipboard. Opens the Devices charm. Opens the Print Options window. The display and other system components turn off and power is conserved...
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... solution Error message: hard 1. Computer will not turn the monitor on or start Be sure that are not responding, and then click End task. If the display (monitor) is not responding 1. 5 Troubleshooting If you have problems using your computer and suggest possible solutions. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to a backup hard drive. 3. Contact support (regardless of the screen...
... solution Error message: hard 1. Computer will not turn the monitor on or start Be sure that are not responding, and then click End task. If the display (monitor) is not responding 1. 5 Troubleshooting If you have problems using your computer and suggest possible solutions. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to a backup hard drive. 3. Contact support (regardless of the screen...
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NOTE: If your computer has an internal fan, be in Windows. Screen is blank Press the space bar on page 21. Press the Sleep button (select models only), or esc, to redisplay the screen image. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your monitor. Display (monitor) Symptom Possible solution Screen is blank, and Reconnect the power cable to the back of your...
NOTE: If your computer has an internal fan, be in Windows. Screen is blank Press the space bar on page 21. Press the Sleep button (select models only), or esc, to redisplay the screen image. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your monitor. Display (monitor) Symptom Possible solution Screen is blank, and Reconnect the power cable to the back of your...
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... the wireless keyboard and wireless mouse on the computer, and then reconnect it. Your computer model might vary. To confirm that the connection was established, and that the receiver did not time out, move the mouse, and then check for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting If you are examples; Click the left mouse button to...
... the wireless keyboard and wireless mouse on the computer, and then reconnect it. Your computer model might vary. To confirm that the connection was established, and that the receiver did not time out, move the mouse, and then check for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting If you are examples; Click the left mouse button to...
User Guide
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... network adapter uses a network cable, to connect to connect again later, or contact your computer, and then disconnect and reconnect the speakers. Run the wireless setup wizard. 1. If the antenna is produced Possible solution Be sure that you are turned on -screen instructions. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
... network adapter uses a network cable, to connect to connect again later, or contact your computer, and then disconnect and reconnect the speakers. Run the wireless setup wizard. 1. If the antenna is produced Possible solution Be sure that you are turned on -screen instructions. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
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... entry. ● Restore your problem. 1. From the Start screen, type control panel, and then select Control Panel. 3. See System Recovery on -screen instructions. - or - To revert to add restore points manually: 1. See "Updating device drivers," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore or to an earlier version of the driver if the new one does...
... entry. ● Restore your problem. 1. From the Start screen, type control panel, and then select Control Panel. 3. See System Recovery on -screen instructions. - or - To revert to add restore points manually: 1. See "Updating device drivers," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore or to an earlier version of the driver if the new one does...
User Guide
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... CDs or DVDs included in HP Recovery Manager: 1. To check the list of installable programs or to reinstall it is still available from the CDs or DVDs. A list of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. Reinstall these programs directly from the original source (for example, discs or the Internet). If prompted, click Yes to allow the program to remove, and then...
... CDs or DVDs included in HP Recovery Manager: 1. To check the list of installable programs or to reinstall it is still available from the CDs or DVDs. A list of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. Reinstall these programs directly from the original source (for example, discs or the Internet). If prompted, click Yes to allow the program to remove, and then...
User Guide
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... the factory. Choosing a system recovery method You must manually reinstall any important data to perform a system recovery: ● Recovery Image-Run System Recovery from HP. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Through recovery discs purchased from a recovery image stored on page 16 NOTE: The recovery image uses a portion of Microsoft Windows. Turn on page 14. To create recovery media, see System recovery from the Windows Start screen on your hard drive...
... the factory. Choosing a system recovery method You must manually reinstall any important data to perform a system recovery: ● Recovery Image-Run System Recovery from HP. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Through recovery discs purchased from a recovery image stored on page 16 NOTE: The recovery image uses a portion of Microsoft Windows. Turn on page 14. To create recovery media, see System recovery from the Windows Start screen on your hard drive...
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.... Select Windows Recovery Environment. 6. Press the power button to continue. 5. If the computer is working , create a backup DVD or backup USB flash drive containing all data and programs you to perform a system recovery: 1. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If Windows is not responding, but the computer is working , follow these steps to insert recovery media. Disconnect all peripheral devices from the recovery disc or USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager.
.... Select Windows Recovery Environment. 6. Press the power button to continue. 5. If the computer is working , create a backup DVD or backup USB flash drive containing all data and programs you to perform a system recovery: 1. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If Windows is not responding, but the computer is working , follow these steps to insert recovery media. Disconnect all peripheral devices from the recovery disc or USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager.
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... your computer model (typically one to three DVDs). If you the specific number of blank discs needed to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. Create recovery media from the recovery image stored on either blank DVDs or a USB flash drive (one set . ● You may choose to make the set of recovery discs. Choosing recovery media ● To create recovery discs, your set depends on to turn on -screen instructions. Press the power button to bring up the boot menu. Select Factory Reset. 9. Recovery media Recovery media can...
... your computer model (typically one to three DVDs). If you the specific number of blank discs needed to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. Create recovery media from the recovery image stored on either blank DVDs or a USB flash drive (one set . ● You may choose to make the set of recovery discs. Choosing recovery media ● To create recovery discs, your set depends on to turn on -screen instructions. Press the power button to bring up the boot menu. Select Factory Reset. 9. Recovery media Recovery media can...
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Connect the USB flash drive to run System Recovery. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you cannot continue. To create a recovery USB flash drive: 1. If the USB flash drive does not have enough storage capacity (8 GB is required to continue. 4. Click Next. Label each disc as you may not be able to a USB port on -screen instructions. Close all files on -screen instructions. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and...
Connect the USB flash drive to run System Recovery. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you cannot continue. To create a recovery USB flash drive: 1. If the USB flash drive does not have enough storage capacity (8 GB is required to continue. 4. Click Next. Label each disc as you may not be able to a USB port on -screen instructions. Close all files on -screen instructions. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and...
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.... Software updates Use Windows Update to free up your data Use CD or DVD recording software that is important that it to keep your favorite programs. Windows Update Run Windows Update to check for driver updates for proper maintenance. Make a backup of this task does not harm your computer to be sure to install updates. From the Start screen, type disk. 3. Yearly System Recovery In time, your computer. Connect the computer to create (or "burn") backup discs...
.... Software updates Use Windows Update to free up your data Use CD or DVD recording software that is important that it to keep your favorite programs. Windows Update Run Windows Update to check for driver updates for proper maintenance. Make a backup of this task does not harm your computer to be sure to install updates. From the Start screen, type disk. 3. Yearly System Recovery In time, your computer. Connect the computer to create (or "burn") backup discs...
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Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to Support, located at the top of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Downloading HP PC Hardware Diagnostics (UEFI...
Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to Support, located at the top of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Downloading HP PC Hardware Diagnostics (UEFI...
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... Setup Instructions poster or Setting up your new computer. This is the fastest method of repair, because many of your computer parts that the computer was working properly before attempting to upgrade your computer is necessary, HP support will make arrangements to repair your computer on page 3. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. If you have any of your hardware...
... Setup Instructions poster or Setting up your new computer. This is the fastest method of repair, because many of your computer parts that the computer was working properly before attempting to upgrade your computer is necessary, HP support will make arrangements to repair your computer on page 3. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. If you have any of your hardware...