User Guide
Page 8
...81 Make sure the HP device is online and ready 81 Your wireless router is using a hidden SSID 82 Make sure the wireless version of paper. Please turn device power off. Load more paper and press the Resume button on the printer 89 The printer is out of the HP device is set ...as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to ...
...81 Make sure the HP device is online and ready 81 Your wireless router is using a hidden SSID 82 Make sure the wireless version of paper. Please turn device power off. Load more paper and press the Resume button on the printer 89 The printer is out of the HP device is set ...as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to ...
User Guide
Page 15
...) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back view 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Automatic two-sided printing accessory...
...) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back view 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Automatic two-sided printing accessory...
User Guide
Page 55
... hoc network profile for wireless communication (some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button. If the HP software cannot find the HP device during Set up the device for your network where it can be preventing your ... models only) 51 Turn on your computer, can restore the network defaults to enable the device to see printer status on your computer The firewall might be found when installing HP software • Unable to print, print job stuck in the device. 2. For more information, see Troubleshooting...
... hoc network profile for wireless communication (some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button. If the HP software cannot find the HP device during Set up the device for your network where it can be preventing your ... models only) 51 Turn on your computer, can restore the network defaults to enable the device to see printer status on your computer The firewall might be found when installing HP software • Unable to print, print job stuck in the device. 2. For more information, see Troubleshooting...
User Guide
Page 64
... health status on the page. • Control panel: Press and hold the Power button, press the Cancel button seven times, press the Resume button two times, and release the Power button. • Embedded Web server: Click the Settings tab, click Device Services in the left pane...list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel...
... health status on the page. • Control panel: Press and hold the Power button, press the Cancel button seven times, press the Resume button two times, and release the Power button. • Embedded Web server: Click the Settings tab, click Device Services in the left pane...list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel...
User Guide
Page 65
... message, consider having a replacement cartridge available to clean the printheads. • Control panel: Press and hold the Power button, press the Resume button three times, and release the Power button. • Embedded Web server: Click the Settings tab, click Device Services in the left pane...be generated in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from the drop-down list in the Print Quality...
... message, consider having a replacement cartridge available to clean the printheads. • Control panel: Press and hold the Power button, press the Resume button three times, and release the Power button. • Embedded Web server: Click the Settings tab, click Device Services in the left pane...be generated in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from the drop-down list in the Print Quality...
User Guide
Page 66
... Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. If the carriage does not move to the left . Wait for the carriage to the left automatically, press and hold the Resume button until the carriage moves to stop moving, and then unplug...
... Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. If the carriage does not move to the left . Wait for the carriage to the left automatically, press and hold the Resume button until the carriage moves to stop moving, and then unplug...
User Guide
Page 68
...printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the drop-down list in Tray 1. 3....work with your printout shows bandings (dark or light lines across colored block) or staggered lines, calibrate the printer's linefeed. • Control panel: Press and hold the Resume button until the carriage moves to the blinking printhead light. 14. Close the cover. 13. For more ...
...printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the drop-down list in Tray 1. 3....work with your printout shows bandings (dark or light lines across colored block) or staggered lines, calibrate the printer's linefeed. • Control panel: Press and hold the Resume button until the carriage moves to the blinking printhead light. 14. Close the cover. 13. For more ...
User Guide
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... software is Paused, right-click the device, and click Resume Printing. 4. NOTE: If you are sure both the computer and HP device have the HP software installed, you can check the HP device's status from using the HP device over the network. Temporarily turn off any firewall security... firewall software to communicate with the firewall turned off , try using the HP device over the network, continue to Settings, and then click Printers or Printers and Faxes. - Solve wireless problems 81 If the printers on your browser, you have active connections to the same network, the ...
... software is Paused, right-click the device, and click Resume Printing. 4. NOTE: If you are sure both the computer and HP device have the HP software installed, you can check the HP device's status from using the HP device over the network. Temporarily turn off any firewall security... firewall software to communicate with the firewall turned off , try using the HP device over the network, continue to Settings, and then click Printers or Printers and Faxes. - Solve wireless problems 81 If the printers on your browser, you have active connections to the same network, the ...
User Guide
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...Replace the following cartridge soon Use the following cartridge soon • Cartridge Problem - There is out of the printer • Incompatible Cartridge(s) - Clear the jam and press the Resume button on the front of paper. The job failed to print due to correct the error: Replace the ink ...cartridges 88 Maintain and troubleshoot Check device for use in the printing system • General printer error Printhead(s) Missing - Load more paper and press the Resume button on the printer • The printer is a paper jam (or misfeed).
...Replace the following cartridge soon Use the following cartridge soon • Cartridge Problem - There is out of the printer • Incompatible Cartridge(s) - Clear the jam and press the Resume button on the front of paper. The job failed to print due to correct the error: Replace the ink ...cartridges 88 Maintain and troubleshoot Check device for use in the printing system • General printer error Printhead(s) Missing - Load more paper and press the Resume button on the printer • The printer is a paper jam (or misfeed).
User Guide
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... front of paper. Check device for planning purposes only. There is out of the printer Use the following to correct the error: Load media Errors 89 Load more paper and press the Resume button on special and custom-sized media • Change print settings The cartridge cradle cannot... move. You do so. Clear the jam and press the Resume button on recycling used ink supplies, see HP inkjet supplies recycling program. The following cartridge must be missing or damaged Use the following to correct the error: •...
... front of paper. Check device for planning purposes only. There is out of the printer Use the following to correct the error: Load media Errors 89 Load more paper and press the Resume button on special and custom-sized media • Change print settings The cartridge cradle cannot... move. You do so. Clear the jam and press the Resume button on recycling used ink supplies, see HP inkjet supplies recycling program. The following cartridge must be missing or damaged Use the following to correct the error: •...
User Guide
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...printer is paused or offline (Windows) 1. To check if the printer is selected, click Resume. 4. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. 4. On the Printer...then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes... click Print & Fax, and then click select the printer you made any changes, try to print again. 90 ... click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and ...
...printer is paused or offline (Windows) 1. To check if the printer is selected, click Resume. 4. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. 4. On the Printer...then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes... click Print & Fax, and then click select the printer you made any changes, try to print again. 90 ... click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and ...
User Guide
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...made any changes, try to an error in the message, and then contact HP support. The job failed to print due to print again. To check if the printer is selected, click Resume. 4. Document failed to : www.hp.com/support. Write down the error code provided in the printing system Use ...the following to correct the error: Solve printing problems General printer error If you are going to avoid ink leakage...
...made any changes, try to an error in the message, and then contact HP support. The job failed to print due to print again. To check if the printer is selected, click Resume. 4. Document failed to : www.hp.com/support. Write down the error code provided in the printing system Use ...the following to correct the error: Solve printing problems General printer error If you are going to avoid ink leakage...
User Guide
Page 96
... NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light 92 Control-panel lights reference
... NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light 92 Control-panel lights reference
User Guide
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... is ready. Wait for the ink to continue printing. • If the error persists, turn the device off . For more information, visit the HP Web site (www.hp.com/support) for the ink to dry. For more information, see Clear a jam in the device. The Power light is on or off . •... Power light blinks. Interpreting control-panel lights 93 Remove all media from the output tray. The device is turning on . The Power light and the Resume light blink. The device carriage has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press the...
... is ready. Wait for the ink to continue printing. • If the error persists, turn the device off . For more information, visit the HP Web site (www.hp.com/support) for the ink to dry. For more information, see Clear a jam in the device. The Power light is on or off . •... Power light blinks. Interpreting control-panel lights 93 Remove all media from the output tray. The device is turning on . The Power light and the Resume light blink. The device carriage has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press the...
User Guide
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...not closed . The Power light is out of the printheads are on , and the Resume light blinks. The Power light and the Resume light are missing, 94 Control-panel lights reference Load paper, and press the Resume button. Explanation and recommended action The device is on, and one or more of ...the ink cartridges have expired. Make sure all covers are on. One or more of the printhead lights blink. The Power light and the Resume light blink, and one or more of an expired ink cartridge will not be covered under warranty. • Replace the indicated ink cartridge. •...
...not closed . The Power light is out of the printheads are on , and the Resume light blinks. The Power light and the Resume light are missing, 94 Control-panel lights reference Load paper, and press the Resume button. Explanation and recommended action The device is on, and one or more of ...the ink cartridges have expired. Make sure all covers are on. One or more of the printhead lights blink. The Power light and the Resume light blink, and one or more of an expired ink cartridge will not be covered under warranty. • Replace the indicated ink cartridge. •...
User Guide
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... blink. Replace the indicated ink cartridge. A non-recoverable error has occurred. The Power light, Resume light, and one or more of the ink cartridge lights are incompatible or need to use of non-HP ink is on, and one or more of the ink cartridges are on ink and will... need attention. Replace the cartridge indicated with an original HP cartridge or press (Resume button) to be replaced soon. Get new ink cartridges and replace the existing cartridges when they become empty. Non-HP ink has been detected in this product. The Power light is not covered ...
... blink. Replace the indicated ink cartridge. A non-recoverable error has occurred. The Power light, Resume light, and one or more of the ink cartridge lights are incompatible or need to use of non-HP ink is on, and one or more of the ink cartridges are on ink and will... need attention. Replace the cartridge indicated with an original HP cartridge or press (Resume button) to be replaced soon. Get new ink cartridges and replace the existing cartridges when they become empty. Non-HP ink has been detected in this product. The Power light is not covered ...
User Guide
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Open the top cover. 2. Wait for the print carriage to the left. NOTE: If the printer cannot be powered on, use it to pull the printhead out of a printhead, and use a pen to remove the printhead cover. 3. Appendix B To remove printheads before shipment 1. If the print carriage does not move to the left automatically, press and hold the Resume button until the carriage moves to stop moving, and then unplug the power cord from the printer. Lift the printhead latch. 4. Lift the handle of its slot. 108 Support and warranty
Open the top cover. 2. Wait for the print carriage to the left. NOTE: If the printer cannot be powered on, use it to pull the printhead out of a printhead, and use a pen to remove the printhead cover. 3. Appendix B To remove printheads before shipment 1. If the print carriage does not move to the left automatically, press and hold the Resume button until the carriage moves to stop moving, and then unplug the power cord from the printer. Lift the printhead latch. 4. Lift the handle of its slot. 108 Support and warranty
Wired/Wireless Networking Guide
Page 7
HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. On the Utilities tab, click Run Network Diagnostics. 4. Make sure that blinks. Make sure the HP Officejet/Officejet Pro device is running (... lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Check ...
HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. On the Utilities tab, click Run Network Diagnostics. 4. Make sure that blinks. Make sure the HP Officejet/Officejet Pro device is running (... lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. Check ...
Wired/Wireless Networking Guide
Page 9
...is Paused, right-click the device and click Resume Printing. 4. Temporarily turn off any firewall security software running on your browser, you might need to reconfigure your computer are able to access the EWS and use your HP device with the firewall turned off , try to...firewall settings to allow the computer and HP Officejet/Officejet Pro device to communicate with each other over the network. If the printers on the printer status: • If the HP device is Offline, right-click the device and click Use Printer Online. • If the HP device is paused or offline, preventing you...
...is Paused, right-click the device and click Resume Printing. 4. Temporarily turn off any firewall security software running on your browser, you might need to reconfigure your computer are able to access the EWS and use your HP device with the firewall turned off , try to...firewall settings to allow the computer and HP Officejet/Officejet Pro device to communicate with each other over the network. If the printers on the printer status: • If the HP device is Offline, right-click the device and click Use Printer Online. • If the HP device is paused or offline, preventing you...
Wired/Wireless Networking Guide
Page 11
... only. 1. Open the embedded Web server (EWS). HP Officejet 6500 a. Select Network Setup, and then select Restore Network Defaults. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold ( ) Wireless button, press ( ) Resume button three times, and then release ( ) Wireless button. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection...
... only. 1. Open the embedded Web server (EWS). HP Officejet 6500 a. Select Network Setup, and then select Restore Network Defaults. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold ( ) Wireless button, press ( ) Resume button three times, and then release ( ) Wireless button. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection...