User Guide
Page 7
...diagnostic page 59 To align the printheads ...61 To clean the printheads ...61 To clean the printhead contacts manually 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources ...66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking ...
...diagnostic page 59 To align the printheads ...61 To clean the printheads ...61 To clean the printhead contacts manually 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources ...66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking ...
User Guide
Page 8
... detected, or incorrectly installed ...88 Incompatible Printhead - Paper detected does not match paper size or type selected 89 The cartridge cradle cannot move. Check device for use in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP supplies and accessories Order printing supplies online...
... detected, or incorrectly installed ...88 Incompatible Printhead - Paper detected does not match paper size or type selected 89 The cartridge cradle cannot move. Check device for use in the printing system ...91 General printer error...91 6 Control-panel lights reference Interpreting control-panel lights 92 A HP supplies and accessories Order printing supplies online...
User Guide
Page 9
... numbers 104 Placing a call ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device specifications Physical specifications ...111 Product features and...
... numbers 104 Placing a call ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device specifications Physical specifications ...111 Product features and...
User Guide
Page 11
...Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS X). Get started This guide provides details about printhead health and access to maintenance services. HP Toolbox (Microsoft® Windows®) Provides information about how to ... Allows you to view status information, change settings, and manage the device. HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, and find support information from a connected computer. ...
...Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS X). Get started This guide provides details about printhead health and access to maintenance services. HP Toolbox (Microsoft® Windows®) Provides information about how to ... Allows you to view status information, change settings, and manage the device. HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, and find support information from a connected computer. ...
User Guide
Page 14
Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started
Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory. For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started
User Guide
Page 15
(continued) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back ...
(continued) NOTE: The printhead lights are only visible when a printhead needs attention. 3 Network button (available with some models) Wireless button (available with some models) 4 Cancel button 5 Resume button and light 6 Power button and light Back ...
User Guide
Page 16
...light turns off before unplugging the power cord or turning off the HP product, the print carriage might not return to print two-sided documents with the printheads and print quality issues. www.hp.com/hpinfo/globalcitizenship/environment/ • Duplex printing: Use Paper-...saving Printing to the correct position, which might cause problems with multiple pages on at all times, or the other computers. Chapter 1 (continued) Description Printer sharing ...
...light turns off before unplugging the power cord or turning off the HP product, the print carriage might not return to print two-sided documents with the printheads and print quality issues. www.hp.com/hpinfo/globalcitizenship/environment/ • Duplex printing: Use Paper-...saving Printing to the correct position, which might cause problems with multiple pages on at all times, or the other computers. Chapter 1 (continued) Description Printer sharing ...
User Guide
Page 36
...a replacement cartridge available to printed page and is only an approximation and the actual number of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and then click an option available on the left pane. •... and printhead status: Click the Information tab, and then click Ink Supplies in the left pane.* • Accumulated ink and media usage: Click the Information tab, and then click Usage Report in the left pane. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility...
...a replacement cartridge available to printed page and is only an approximation and the actual number of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and then click an option available on the left pane. •... and printhead status: Click the Information tab, and then click Ink Supplies in the left pane.* • Accumulated ink and media usage: Click the Information tab, and then click Usage Report in the left pane. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility...
User Guide
Page 41
...through cleaning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you through aligning the printheads. You do ...information about the device and ink cartridges. • Align Printheads: Guides you can call to print the print-quality diagnostic... printing delays. For more information, see To clean the printheads. • Calibrate color: Allows you to calibrate the colors...order numbers of the installed ink cartridges. • MyPrintMileage • Printhead health • Hardware Info • Print Diagnostic Page: Allows you...
...through cleaning the printheads. For more information, see To align the printheads. • Clean Printheads: Guides you through aligning the printheads. You do ...information about the device and ink cartridges. • Align Printheads: Guides you can call to print the print-quality diagnostic... printing delays. For more information, see To clean the printheads. • Calibrate color: Allows you to calibrate the colors...order numbers of the installed ink cartridges. • MyPrintMileage • Printhead health • Hardware Info • Print Diagnostic Page: Allows you...
User Guide
Page 42
... the devices you to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the Network Toolbox 1. To change wireless settings, click...
... the devices you to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels • Use the HP Device Manager Open the HP Printer Utility To open the Network Toolbox 1. To change wireless settings, click...
User Guide
Page 43
HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. ...settings for the device, register the device, and find support for network connectivity. Also allows you through aligning the printheads. Printer Settings panel • Trays Configuration: Set the default media type and size for a tray, and set the...
HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. ...settings for the device, register the device, and find support for network connectivity. Also allows you through aligning the printheads. Printer Settings panel • Trays Configuration: Set the default media type and size for a tray, and set the...
User Guide
Page 44
...device information, ink cartridge status, and printhead health status; The HP Photosmart Studio window appears. 2. TIP: When the HP Photosmart Studio software is often useful to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock. ... diagnostic page before calling. 40 Configure and manage If you need to replace cartridges until prompted to do not need to call HP, it is opened, you receive a low-ink warning message, consider having a replacement cartridge available to verify installation of optional accessories...
...device information, ink cartridge status, and printhead health status; The HP Photosmart Studio window appears. 2. TIP: When the HP Photosmart Studio software is often useful to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock. ... diagnostic page before calling. 40 Configure and manage If you need to replace cartridges until prompted to do not need to call HP, it is opened, you receive a low-ink warning message, consider having a replacement cartridge available to verify installation of optional accessories...
User Guide
Page 45
...status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support ...panel, and then click Print Configuration Page. • Embedded Web Server: Click Settings, click Device Services, select Self-Test Report from the drop-down menu in graphical form as gauges) and the part numbers and expiration dates of the printheads...
...status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support ...panel, and then click Print Configuration Page. • Embedded Web Server: Click Settings, click Device Services, select Self-Test Report from the drop-down menu in graphical form as gauges) and the part numbers and expiration dates of the printheads...
User Guide
Page 61
...Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Shopping tab or the estimated ink level screen. • On the configuration page (see www...You can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve...
...Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Shopping tab or the estimated ink level screen. • On the configuration page (see www...You can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve...
User Guide
Page 63
... on a clean sheet of white paper. This section covers the following means to improve the print Maintain the printheads 59 For more information, see Understand the self-test diagnostic page. • Embedded Web server: Open the embedded Web server. Maintain...HP Toolbox. For more information, see To print the print quality diagnostic page. 3. For more information, see To open the embedded Web server. If the status of any problem areas, and perform the recommended actions. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads...
... on a clean sheet of white paper. This section covers the following means to improve the print Maintain the printheads 59 For more information, see Understand the self-test diagnostic page. • Embedded Web server: Open the embedded Web server. Maintain...HP Toolbox. For more information, see To print the print quality diagnostic page. 3. For more information, see To open the embedded Web server. If the status of any problem areas, and perform the recommended actions. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads...
User Guide
Page 64
You can also view the ink level information and the printhead health status on the page. • Control panel: Press and hold the Power button, press the Cancel button seven times, press the Resume button two ... the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60...
You can also view the ink level information and the printhead health status on the page. • Control panel: Press and hold the Power button, press the Cancel button seven times, press the Resume button two ... the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60...
User Guide
Page 65
... the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from printouts, ink nozzles might be clogged, and you might be generated in the...
... the drop-down list in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from printouts, ink nozzles might be clogged, and you might be generated in the...
User Guide
Page 66
... (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. To clean the printhead contacts manually After the printheads are blinking, you want to stop moving, and then unplug the power cord from the Information and Support panel. CAUTION: Electrical contacts contain...
... (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. To clean the printhead contacts manually After the printheads are blinking, you want to stop moving, and then unplug the power cord from the Information and Support panel. CAUTION: Electrical contacts contain...
User Guide
Page 67
...of paper or paper towel. After cleaning, place the printhead on the printhead, but do not touch the nozzles. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 11. Press down to engage ...filters and eyeglass lens cleaning paper. CAUTION: The electrical contacts are on a different face of the printhead. The nozzles are small copper-color squares, grouped on the nozzles. 6. Maintain the printheads 63 Obtain a clean, dry, soft, and lint-free cleaning material. CAUTION: Do not use water...
...of paper or paper towel. After cleaning, place the printhead on the printhead, but do not touch the nozzles. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 11. Press down to engage ...filters and eyeglass lens cleaning paper. CAUTION: The electrical contacts are on a different face of the printhead. The nozzles are small copper-color squares, grouped on the nozzles. 6. Maintain the printheads 63 Obtain a clean, dry, soft, and lint-free cleaning material. CAUTION: Do not use water...
User Guide
Page 68
... alignment pages. To calibrate the linefeed If your printer, see To align the printheads. If the printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from...
... alignment pages. To calibrate the linefeed If your printer, see To align the printheads. If the printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from...