Getting Started Guide
Page 24
...securely connected • Make sure that any cords and cables that the printer is available on and printer. When the printer is displaying the material have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the ...8226; If you are using a sure that you are specifying the correct USB cable, make sure that all packing tape and • Make sure the printer is first • Make sure that the USB drive letter. the printer's control panel are closed . drivers...
...securely connected • Make sure that any cords and cables that the printer is available on and printer. When the printer is displaying the material have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the ...8226; If you are using a sure that you are specifying the correct USB cable, make sure that all packing tape and • Make sure the printer is first • Make sure that the USB drive letter. the printer's control panel are closed . drivers...
User Guide
Page 9
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
User Guide
Page 41
... make changes to the photo before printing the document. - c. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you print camera-selected photos, the printer's print settings do not apply; When you do one of the printer. NOTE: Not all digital cameras enable you marked for printing with your...fill the screen. • Touch Edit to make changes to tag your digital camera. If not, set the size in the printer driver. Touch a photo you are printed, such as Rotate, Crop, and Red Eye Removal. the DPOF settings for printing. or a. Touch...
... make changes to the photo before printing the document. - c. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you print camera-selected photos, the printer's print settings do not apply; When you do one of the printer. NOTE: Not all digital cameras enable you marked for printing with your...fill the screen. • Touch Edit to make changes to tag your digital camera. If not, set the size in the printer driver. Touch a photo you are printed, such as Rotate, Crop, and Red Eye Removal. the DPOF settings for printing. or a. Touch...
User Guide
Page 84
...qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to all HP customers. Check the documentation that are available when... Solve problems using one of the following features: • Fast access to work with the printer. 2. It is available to obtain assistance. Call HP support. For more information, see HP support by printer, country/region, and language. Visit the HP online support Web ...
...qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to all HP customers. Check the documentation that are available when... Solve problems using one of the following features: • Fast access to work with the printer. 2. It is available to obtain assistance. Call HP support. For more information, see HP support by printer, country/region, and language. Visit the HP online support Web ...
User Guide
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...Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for technical support. Click Ask a question to your country/region, and then click Contact HP for information on calling for answers .... If you are using online chat. • Check for mobile phones. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by phone The phone support numbers and associated costs listed here are...
...Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for technical support. Click Ask a question to your country/region, and then click Contact HP for information on calling for answers .... If you are using online chat. • Check for mobile phones. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by phone The phone support numbers and associated costs listed here are...
User Guide
Page 90
... time to print • Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. Go to a functioning alternating current (AC) power outlet. Check the HP software settings Print speed is missing or incorrect Check the ink cartridges Make sure... light or white streaks, try cleaning the printhead. Something on calling for the printer. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on the page is slower when you have a defective sensor or ...
... time to print • Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. Go to a functioning alternating current (AC) power outlet. Check the HP software settings Print speed is missing or incorrect Check the ink cartridges Make sure... light or white streaks, try cleaning the printhead. Something on calling for the printer. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on the page is slower when you have a defective sensor or ...
User Guide
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If the first solution does not solve the problem, continue trying the remaining solutions until the issue is not selected in the printer driver. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of the ...envelope type • Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of the printer. Print troubleshooting 87 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of envelopes in the...
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is not selected in the printer driver. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of the ...envelope type • Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of the printer. Print troubleshooting 87 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of envelopes in the...
User Guide
Page 92
...the envelopes. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try to ...printer to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. If this did not solve the issue, try the next solution. Borderless printing • Borderless printing produces unexpected results Borderless printing produces unexpected results Solution: Try printing the image from a non-HP...
...the envelopes. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try to ...printer to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. If this did not solve the issue, try the next solution. Borderless printing • Borderless printing produces unexpected results Borderless printing produces unexpected results Solution: Try printing the image from a non-HP...
User Guide
Page 93
... outlet. Make sure the power cord is delayed until the printer completes the current operation Solution: If the printer is turned off . If this did not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac...
... outlet. Make sure the power cord is delayed until the printer completes the current operation Solution: If the printer is turned off . If this did not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac...
User Guide
Page 154
...box and make sure that the network ports created in the printer driver match the printer IP address: 1. Print the printer's network configuration page 2. If the IP addresses are different...on the same subnet as a conflict with the printer, verify that: • All cable connections to your wired (Ethernet) network, perform one or more information, see Understand the network configuration... a computer running Windows • The printer is not recommended that you assign the printer with a static IP address, you are unable to install the HP software that came with a personal firewall)...
...box and make sure that the network ports created in the printer driver match the printer IP address: 1. Print the printer's network configuration page 2. If the IP addresses are different...on the same subnet as a conflict with the printer, verify that: • All cable connections to your wired (Ethernet) network, perform one or more information, see Understand the network configuration... a computer running Windows • The printer is not recommended that you assign the printer with a static IP address, you are unable to install the HP software that came with a personal firewall)...
User Guide
Page 156
... The connection status of your computer. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access...to your network. Windows a. The connection status should change to Connected. 152 Solve a problem If the lights are two indicator lights, one that is working correctly, Built-in Ethernet appears in the window. If the Ethernet connection is on . (For more information, click ...
... The connection status of your computer. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access...to your network. Windows a. The connection status should change to Connected. 152 Solve a problem If the lights are two indicator lights, one that is working correctly, Built-in Ethernet appears in the window. If the Ethernet connection is on . (For more information, click ...
User Guide
Page 159
... then click Services. Do one icon in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. If the printer is connected wirelessly has Standard TCP/IP Port as the Port description, next to the printer, make sure the correct version of the printer driver that the symptoms persist...
... then click Services. Do one icon in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. If the printer is connected wirelessly has Standard TCP/IP Port as the Port description, next to the printer, make sure the correct version of the printer driver that the symptoms persist...
User Guide
Page 165
... CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). Verify installation preliminaries • Make sure to the computer and the printer are secure. ◦ The network is operational and the network hub is turned on the network...
... CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). Verify installation preliminaries • Make sure to the computer and the printer are secure. ◦ The network is operational and the network hub is turned on the network...
User Guide
Page 176
...section for information about the printing margins used by the printer, see the Guidelines for two-sided (duplex) printing section for the correct media type. U.S. U.S. HP recommends testing any paper before buying it in the printer driver, and configure the trays for guidelines that should be ...on both side of a firewall as the printer. Letter (216 x 279 mm; 8.5 x 11 inches) Also supports...
...section for information about the printing margins used by the printer, see the Guidelines for two-sided (duplex) printing section for the correct media type. U.S. U.S. HP recommends testing any paper before buying it in the printer driver, and configure the trays for guidelines that should be ...on both side of a firewall as the printer. Letter (216 x 279 mm; 8.5 x 11 inches) Also supports...
User Guide
Page 240
...ink cartridges. Clean the ink cartridge contacts. If the problem persists, try the next solution. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order, with the most of the ink cartridges are listed in the... installed: 1. The swab should be only slightly damp. 4. Open the print-carrriage access door and wait for service or replacement. For more information, see HP supplies and accessories. Dry the electrical contracts with the nozzle plate facing up. 3. If the problem persists after you replace the cartridge, contact...
...ink cartridges. Clean the ink cartridge contacts. If the problem persists, try the next solution. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order, with the most of the ink cartridges are listed in the... installed: 1. The swab should be only slightly damp. 4. Open the print-carrriage access door and wait for service or replacement. For more information, see HP supplies and accessories. Dry the electrical contracts with the nozzle plate facing up. 3. If the problem persists after you replace the cartridge, contact...
User Guide
Page 241
...one of the following : • Make sure that you try to clear the jam, check the following : • Load the correct paper in the printer, and then press OK. For more paper, and then press OK. For instructions on the product's control panel, select a different paper size in the printer driver..., and then print the document again. While offline, the printer cannot be used. Or Click Start,...
...one of the following : • Make sure that you try to clear the jam, check the following : • Load the correct paper in the printer, and then press OK. For more paper, and then press OK. For instructions on the product's control panel, select a different paper size in the printer driver..., and then print the document again. While offline, the printer cannot be used. Or Click Start,...
User Guide
Page 246
... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
User Guide
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Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...