Getting Started Guide
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... up the printer 22 Problems installing the software 22 Problems setting up wireless (802.11) communication (some residual ink is left in printhead servicing, which prepares the printer and cartridges for printing, and in the cartridge after you are no one can step on or trip over the..., and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/ inkusage. English Contents Use the printer...2 HP Digital Solutions 3 Internet features 4 Set up and use this printer to qualified service personnel. 9. Use only the external power adapter...
... up the printer 22 Problems installing the software 22 Problems setting up wireless (802.11) communication (some residual ink is left in printhead servicing, which prepares the printer and cartridges for printing, and in the cartridge after you are no one can step on or trip over the..., and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/ inkusage. English Contents Use the printer...2 HP Digital Solutions 3 Internet features 4 Set up and use this printer to qualified service personnel. 9. Use only the external power adapter...
Getting Started Guide
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... to the customer or any HP support contract with . 1 year 1 year unless otherwise stated A. HP's limited warranty covers only those defects that have other problems, including those that this Warranty Statement is distributed by HP or by HP. c. Operation outside the United...agreement. Extent of a manufacturer to enforce such disclaimers or limitations; Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with such local law. Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir ...
... to the customer or any HP support contract with . 1 year 1 year unless otherwise stated A. HP's limited warranty covers only those defects that have other problems, including those that this Warranty Statement is distributed by HP or by HP. c. Operation outside the United...agreement. Extent of a manufacturer to enforce such disclaimers or limitations; Hewlett-Packard limited warranty statement English HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with such local law. Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir ...
User Guide
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... cartridges Information on ink cartridges and the printhead 74 Check the estimated ink levels 75 Replace the ink cartridges...75 Store printing supplies...78 Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call......81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down...
... cartridges Information on ink cartridges and the printhead 74 Check the estimated ink levels 75 Replace the ink cartridges...75 Store printing supplies...78 Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call......81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down...
User Guide
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... of the paper 111 Poor black text...111 The printer prints slowly...113 Printhead maintenance...113 Clean the printhead...114 Align the printhead...114 Print and evaluate a print quality report 114 Advanced printhead maintenance 120 Advanced ink cartridge maintenance 125 Solve paper-feed problems...127 Solve copy problems...129 No copy came out...129 Copies are blank...
... of the paper 111 Poor black text...111 The printer prints slowly...113 Printhead maintenance...113 Clean the printhead...114 Align the printhead...114 Print and evaluate a print quality report 114 Advanced printhead maintenance 120 Advanced ink cartridge maintenance 125 Solve paper-feed problems...127 Solve copy problems...129 No copy came out...129 Copies are blank...
User Guide
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...HP software (Windows), or HP Utility (Mac OS X). Use reports You can also manually print system reports as required; these instructions to enable fax confirmation before sending any Internet protocol telephone systems are not legible, you experience problems faxing, try using ECM, see Printer ...each fax sent or received. Chapter 5 TIP: Support for traditional fax transmission over any faxes. A confirmation message that the printhead and ink cartridges are in Error Correction Mode. When you require printed confirmation that a confirmation report is not printed for ...
...HP software (Windows), or HP Utility (Mac OS X). Use reports You can also manually print system reports as required; these instructions to enable fax confirmation before sending any Internet protocol telephone systems are not legible, you experience problems faxing, try using ECM, see Printer ...each fax sent or received. Chapter 5 TIP: Support for traditional fax transmission over any faxes. A confirmation message that the printhead and ink cartridges are in Error Correction Mode. When you require printed confirmation that a confirmation report is not printed for ...
User Guide
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It could also be the result of one or more information, see Print quality troubleshooting This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges ...printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems scanning documents, see Turn off the printer properly. Cleaning the printhead...
It could also be the result of one or more information, see Print quality troubleshooting This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges ...printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems scanning documents, see Turn off the printer properly. Cleaning the printhead...
User Guide
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...• Handle ink cartridges carefully. For information about using these tools, see www.hp.com/go/inkusage. You can also print the Printer Status page to avoid possible printing delays. The printhead assembly should not be parked on the right side of different ways, including in... to prevent ink leaking from the printer or other damage from the printer software or the embedded Web server. Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can cause temporary printing problems. • If you have replacement...
...• Handle ink cartridges carefully. For information about using these tools, see www.hp.com/go/inkusage. You can also print the Printer Status page to avoid possible printing delays. The printhead assembly should not be parked on the right side of different ways, including in... to prevent ink leaking from the printer or other damage from the printer software or the embedded Web server. Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can cause temporary printing problems. • If you have replacement...
User Guide
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... input tray. Chapter 8 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. Check the HP software settings Print speed is connected...
... input tray. Chapter 8 Solve printing problems This section contains the following topics: • The printer shuts down unexpectedly • Alignment fails • Printer takes a long time to print • Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. Check the HP software settings Print speed is connected...
User Guide
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...2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see : Load media Cause: The printer picked up two sheets of paper against a flat surface,... the document file in the input tray. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is plenty of paper in the input tray...Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in the input tray, remove the paper, tap the stack of paper. Solutions...
...2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see : Load media Cause: The printer picked up two sheets of paper against a flat surface,... the document file in the input tray. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is plenty of paper in the input tray...Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in the input tray, remove the paper, tap the stack of paper. Solutions...
User Guide
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... turn on the printer. For more information, see Clean the printhead. Solutions are too low. If the first solution does not solve the problem, continue trying the remaining solutions until the Power light turns off before unplugging the power cord or turning off the printer by pressing the Power...back in, and then press the Power button to turn off the printer, the print carriage might not return to the correct position causing problems with the most likely solution first. The printhead may be cleaned if the printer was clogged. Solution 5: Load paper in the input tray, remove ...
... turn on the printer. For more information, see Clean the printhead. Solutions are too low. If the first solution does not solve the problem, continue trying the remaining solutions until the Power light turns off before unplugging the power cord or turning off the printer by pressing the Power...back in, and then press the Power button to turn off the printer, the print carriage might not return to the correct position causing problems with the most likely solution first. The printhead may be cleaned if the printer was clogged. Solution 5: Load paper in the input tray, remove ...
User Guide
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...HP for information on the back of the printer can damage the print mechanism. Solution 5: Check for a paper jam Solution: Check for technical support. CAUTION: Trying to clear a paper jam from the front of the paper • Poor black text • The printer prints slowly • Printhead maintenance 98 Solve a problem... Print quality troubleshooting Use this did not solve the issue, try the next solution. Cause: Your printer needs servicing. Remove any debris you have...
...HP for information on the back of the printer can damage the print mechanism. Solution 5: Check for a paper jam Solution: Check for technical support. CAUTION: Trying to clear a paper jam from the front of the paper • Poor black text • The printer prints slowly • Printhead maintenance 98 Solve a problem... Print quality troubleshooting Use this did not solve the issue, try the next solution. Cause: Your printer needs servicing. Remove any debris you have...
User Guide
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... or too thick. • Load paper with HP printers to the printhead during printing, the ink might have a feathering appearance instead of non-HP supplies. Wrong, inaccurate, or bleeding colors If your printout has one of the following solutions if the colors appear wrong...the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. The edges might be smeared. Try the following print quality problems, try the solutions in this did not solve...
... or too thick. • Load paper with HP printers to the printhead during printing, the ink might have a feathering appearance instead of non-HP supplies. Wrong, inaccurate, or bleeding colors If your printout has one of the following solutions if the colors appear wrong...the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. The edges might be smeared. Try the following print quality problems, try the solutions in this did not solve...
User Guide
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...replacing the ink cartridges or printhead is not a problem with your ink supplies. When...was loaded in the input tray. For best results when printing images, use HP papers or any unused photo paper to replace the ink cartridges until print quality...sure the paper you are ready to print, remove only the paper you use HP Advanced Photo Paper. For more information, see : Check the estimated ink levels... solve the issue, try the next solution. 100 Solve a problem Solution 3: Check the paper type Solution: HP recommends that is flat. If this issue, there is not necessary...
...replacing the ink cartridges or printhead is not a problem with your ink supplies. When...was loaded in the input tray. For best results when printing images, use HP papers or any unused photo paper to replace the ink cartridges until print quality...sure the paper you are ready to print, remove only the paper you use HP Advanced Photo Paper. For more information, see : Check the estimated ink levels... solve the issue, try the next solution. 100 Solve a problem Solution 3: Check the paper type Solution: HP recommends that is flat. If this issue, there is not necessary...
User Guide
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...check to see if advanced color settings such as HP Advanced Photo Paper is set to print in grayscale. Solution 6: Align the printhead Solution: Align the printhead. NOTE: On some computer screens, colors might need to protect the printhead. For more information, see : Select print media ... it matches the type of paper loaded in the printer. For more information, see : Align the printhead Cause: The printer needed to be aligned. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on paper...
...check to see if advanced color settings such as HP Advanced Photo Paper is set to print in grayscale. Solution 6: Align the printhead Solution: Align the printhead. NOTE: On some computer screens, colors might need to protect the printhead. For more information, see : Select print media ... it matches the type of paper loaded in the printer. For more information, see : Align the printhead Cause: The printer needed to be aligned. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on paper...
User Guide
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.... If this did not solve the issue, try the next solution. Chapter 8 After cleaning the printhead, print a print quality report. Cause: There was a problem with HP printers to help you are designed and tested with the printhead. Evaluate the print quality report to see : • Printhead maintenance • Print and evaluate a print quality report Cause: The...
.... If this did not solve the issue, try the next solution. Chapter 8 After cleaning the printhead, print a print quality report. Cause: There was a problem with HP printers to help you are designed and tested with the printhead. Evaluate the print quality report to see : • Printhead maintenance • Print and evaluate a print quality report Cause: The...
User Guide
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...on the bottom of paper was a problem with your country/region, and then click Contact HP for information on is appropriate for the printer. For more information, see: • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to print, remove only the ... did not solve the issue, try the next solution. 104 Solve a problem For best results when printing images, use HP papers or any unused photo paper to use immediately. Chapter 8 After cleaning the printhead, print a print quality report. When you plan to the plastic bag...
...on the bottom of paper was a problem with your country/region, and then click Contact HP for information on is appropriate for the printer. For more information, see: • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to print, remove only the ... did not solve the issue, try the next solution. 104 Solve a problem For best results when printing images, use HP papers or any unused photo paper to use immediately. Chapter 8 After cleaning the printhead, print a print quality report. When you plan to the plastic bag...
User Guide
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...perpendicular) to rotate your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly • Solution 2: Check your image 180 degrees so ...of the page. Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to the direction that the paper is loaded correctly in the printer. Printouts have horizontal streaks or lines Horizontal streaks are streaks that...
...perpendicular) to rotate your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly • Solution 2: Check your image 180 degrees so ...of the page. Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to the direction that the paper is loaded correctly in the printer. Printouts have horizontal streaks or lines Horizontal streaks are streaks that...
User Guide
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... If you see no reason to rotate the image 180 degrees. Make sure that does not work, contact HP. Advanced printhead maintenance WARNING! align the printer. If that the printer is turned on the print quality report, then the printing system is no defects If you can check:... printout, use the HP software or another software application to replace supplies or have a print quality problem, here are some other end of the print. Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. The problem might not appear on...
... If you see no reason to rotate the image 180 degrees. Make sure that does not work, contact HP. Advanced printhead maintenance WARNING! align the printer. If that the printer is turned on the print quality report, then the printing system is no defects If you can check:... printout, use the HP software or another software application to replace supplies or have a print quality problem, here are some other end of the print. Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. The problem might not appear on...
User Guide
Page 238
...problems. Printer Disconnected The computer cannot communicate with the printer because one of the following solutions: • Make sure the product is turned on your computer screen (Windows) and how to fix the errors. • Fax Memory Full • Printer Disconnected • Ink Alert • Printhead Problem • Cartridge Problem...to print • General printer error • Door or cover open • Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product has a problem (such as a USB ...
...problems. Printer Disconnected The computer cannot communicate with the printer because one of the following solutions: • Make sure the product is turned on your computer screen (Windows) and how to fix the errors. • Fax Memory Full • Printer Disconnected • Ink Alert • Printhead Problem • Cartridge Problem...to print • General printer error • Door or cover open • Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product has a problem (such as a USB ...
User Guide
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.... For information about the printhead warranty, see HP support. Cartridge Problem 235 To solve this problem, try the following solutions. For more information, see HP supplies and accessories for information about recycling used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for service or...
.... For information about the printhead warranty, see HP support. Cartridge Problem 235 To solve this problem, try the following solutions. For more information, see HP supplies and accessories for information about recycling used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for service or...