Getting Started Guide
Page 24
...Make sure that any cords and cables that you are using a sure that all other lights on and printer. When the printer is not jammed in order. drivers have while setting up the printer • Make sure that you are using a computer running path to warm up. not blinking. ...also download the HP software from home screen and that the USB drive letter. software CD in the • If the computer cannot recognize the HP ...
...Make sure that any cords and cables that you are using a sure that all other lights on and printer. When the printer is not jammed in order. drivers have while setting up the printer • Make sure that you are using a computer running path to warm up. not blinking. ...also download the HP software from home screen and that the USB drive letter. software CD in the • If the computer cannot recognize the HP ...
User Guide
Page 9
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
User Guide
Page 41
... information, see if your camera supports DPOF file format 1.1. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you to bypass DPOF printing. See the documentation that is supported by the printer. When prompted, do one of copies you marked for printing with your digital... changes to the photo before printing the document. or a. Depending on the printer. 2. NOTE: Not all digital cameras enable you do not apply; If not, set the size in the printer driver. Insert your memory card into the appropriate slot on your photos for page ...
... information, see if your camera supports DPOF file format 1.1. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you to bypass DPOF printing. See the documentation that is supported by the printer. When prompted, do one of copies you marked for printing with your digital... changes to the photo before printing the document. or a. Depending on the printer. 2. NOTE: Not all digital cameras enable you do not apply; If not, set the size in the printer driver. Insert your memory card into the appropriate slot on your photos for page ...
User Guide
Page 84
... • Solve scan problems • Solve fax problems • Solve problems using one of the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to obtain...
... • Solve scan problems • Solve fax problems • Solve problems using one of the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to obtain...
User Guide
Page 85
... also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your country/region, and then click Contact HP for information on a land line. HP support by using these operating systems, see Finding the printer model number) • Serial...
... also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your country/region, and then click Contact HP for information on a land line. HP support by using these operating systems, see Finding the printer model number) • Serial...
User Guide
Page 90
...Print. Alignment fails If the alignment page appears to www.hp.com/support. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on calling for the printer. Printer takes a long time to print Check the system configuration...Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. Go to be only partially printed, or if it has light or white streaks, try cleaning the printhead. Check the HP software settings Print speed is missing or incorrect ...
...Print. Alignment fails If the alignment page appears to www.hp.com/support. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on calling for the printer. Printer takes a long time to print Check the system configuration...Something on the page is missing or incorrect The printer shuts down to keep the printhead from overheating. Go to be only partially printed, or if it has light or white streaks, try cleaning the printhead. Check the HP software settings Print speed is missing or incorrect ...
User Guide
Page 91
.... Check the color print settings Make sure Print in Grayscale is resolved. • Solution 1: Load the stack of envelopes in the printer driver. Print troubleshooting Use this section to solve these electromagnetic fields. Solutions are cut off at the edge of the page • A...printing problems: • Envelopes print incorrectly • Borderless printing • The printer is less than 3 meters (9.8 feet) long to printouts. For more information, see Set minimum margins. Move the printer away from the input tray Envelopes print incorrectly Try the following solutions to print ...
.... Check the color print settings Make sure Print in Grayscale is resolved. • Solution 1: Load the stack of envelopes in the printer driver. Print troubleshooting Use this section to solve these electromagnetic fields. Solutions are cut off at the edge of the page • A...printing problems: • Envelopes print incorrectly • Borderless printing • The printer is less than 3 meters (9.8 feet) long to printouts. For more information, see Set minimum margins. Move the printer away from the input tray Envelopes print incorrectly Try the following solutions to print ...
User Guide
Page 92
...avoid paper jams, tuck the flaps inside the envelopes. The printer is resolved. • Solution 1: Turn on the printer • Solution 2: Load paper in order, with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. If the first solution does ...or envelopes that have clasps or windows. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try to print Try...
...avoid paper jams, tuck the flaps inside the envelopes. The printer is resolved. • Solution 1: Turn on the printer • Solution 2: Load paper in order, with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. If the first solution does ...or envelopes that have clasps or windows. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try to print Try...
User Guide
Page 93
.... If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences...
.... If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences...
User Guide
Page 154
...Windows) General network troubleshooting If you are unable to install the HP software that are using a computer running Windows • The printer is installed on the network configuration page. 6. Print the printer's network configuration page 2. If the IP addresses are different, ... the printer to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the printer driver match the printer IP ...
...Windows) General network troubleshooting If you are unable to install the HP software that are using a computer running Windows • The printer is installed on the network configuration page. 6. Print the printer's network configuration page 2. If the IP addresses are different, ... the printer to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the printer driver match the printer IP ...
User Guide
Page 156
... indicator lights, one that is on . (For more information, click Help in the list, there might be a problem with the router, the Ethernet cable, or your computer. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices...
... indicator lights, one that is on . (For more information, click Help in the list, there might be a problem with the router, the Ethernet cable, or your computer. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices...
User Guide
Page 159
... to the checkmark. 3. b. The version of the printer driver in the folder for the printer, right-click the printer icon for a port in the Dock, and then click Print & Fax. 2. Do one icon in the Printers or Printers and Faxes folder is connected wirelessly, and then click ... look for the version of the following, depending on the printer status: a. NOTE: If there is more than one of the printer driver that is Offline, right-click the printer, and click Use Printer Online. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart...
... to the checkmark. 3. b. The version of the printer driver in the folder for the printer, right-click the printer icon for a port in the Dock, and then click Print & Fax. 2. Do one icon in the Printers or Printers and Faxes folder is connected wirelessly, and then click ... look for the version of the following, depending on the printer status: a. NOTE: If there is more than one of the printer driver that is Offline, right-click the printer, and click Use Printer Online. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart...
User Guide
Page 165
... not been disabled. • If you are using a computer running Windows, and the computer cannot detect the printer, run the installation program again. You can download the printer driver from the HP Web site (www.hp.com/support). For more information, see Understand the network configuration page. • If you are specifying the correct drive...
... not been disabled. • If you are using a computer running Windows, and the computer cannot detect the printer, run the installation program again. You can download the printer driver from the HP Web site (www.hp.com/support). For more information, see Understand the network configuration page. • If you are specifying the correct drive...
User Guide
Page 176
...-based network (IPX/SPX-based networks are not available. • It must be followed when printing on the same side of a page. HP recommends testing any paper before buying it in the printer driver, and configure the trays for guidelines that should be on both side of a firewall as the... printer. U.S. See the Set minimum margins section for information about the printing margins used by the printer, see the Guidelines for two-sided (duplex...
...-based network (IPX/SPX-based networks are not available. • It must be followed when printing on the same side of a page. HP recommends testing any paper before buying it in the printer driver, and configure the trays for guidelines that should be on both side of a firewall as the... printer. U.S. See the Set minimum margins section for information about the printing margins used by the printer, see the Guidelines for two-sided (duplex...
User Guide
Page 240
...for service or replacement. Dry the electrical contracts with the nozzle plate facing up. 3. NOTE: If your cartridge is seated firmly in the printer. 236 Errors (Windows) Open the print-carriage access door. CAUTION: Do not lift the latch handle on the ink cartridge. 1. If... 4. Clean the ink cartridge contacts. If the problem persists, try the following solutions. For more information, see HP support. For more information, see HP supplies and accessories. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the slot.
...for service or replacement. Dry the electrical contracts with the nozzle plate facing up. 3. NOTE: If your cartridge is seated firmly in the printer. 236 Errors (Windows) Open the print-carriage access door. CAUTION: Do not lift the latch handle on the ink cartridge. 1. If... 4. Clean the ink cartridge contacts. If the problem persists, try the following solutions. For more information, see HP support. For more information, see HP supplies and accessories. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the slot.
User Guide
Page 241
... specifications. • Make sure that holds the ink cartridges). For instructions on the product's control panel, select a different paper size in the printer driver, and then print the document again. To clear the obstruction, press the (Power) button to the queue but are not printed... then press OK. Or Click Start, click Control Panel, and then double-click Printers. 2. To solve this problem, try one of the following : • Make sure that you try to Settings, and then click Printers or Printers and Faxes. - For more paper, and then press OK. Click Start, point to clear...
... specifications. • Make sure that holds the ink cartridges). For instructions on the product's control panel, select a different paper size in the printer driver, and then print the document again. To clear the obstruction, press the (Power) button to the queue but are not printed... then press OK. Or Click Start, click Control Panel, and then double-click Printers. 2. To solve this problem, try one of the following : • Make sure that you try to Settings, and then click Printers or Printers and Faxes. - For more paper, and then press OK. Click Start, point to clear...
User Guide
Page 246
... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
User Guide
Page 247
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...