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...)...29 Open the Toolbox...30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows 31 HP Utility (Mac OS X)...31 Open the HP Utility...32 HP Utility...32 Understand the printer status page 32 Understand the network configuration status report 34 Configure the device (Windows...network 38 Configure your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot Work with ink cartridges...43 Information on ink cartridges and the printhead 43 Check the estimated ink levels 44 ...
...)...29 Open the Toolbox...30 Toolbox tabs ...30 Network Toolbox...31 Use the HP Solution Center (Windows 31 HP Utility (Mac OS X)...31 Open the HP Utility...32 HP Utility...32 Understand the printer status page 32 Understand the network configuration status report 34 Configure the device (Windows...network 38 Configure your firewall to work with HP devices (Windows only 39 Advanced firewall information 40 Uninstall and reinstall the software 41 4 Maintain and troubleshoot Work with ink cartridges...43 Information on ink cartridges and the printhead 43 Check the estimated ink levels 44 ...
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... paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...
... paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...
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... failed to be missing or damaged 96 Incompatible Printhead...96 Printhead problem and advanced printhead maintenance 96 Printhead problem - The printhead appears to print...106 Ink Service Capacity Warning 106 Previously used genuine HP cartridge 107 General printer error...107 5 Control-panel lights reference Interpreting control-panel lights 108 A HP supplies Order printing supplies online 114 Supplies...114...
... failed to be missing or damaged 96 Incompatible Printhead...96 Printhead problem and advanced printhead maintenance 96 Printhead problem - The printhead appears to print...106 Ink Service Capacity Warning 106 Previously used genuine HP cartridge 107 General printer error...107 5 Control-panel lights reference Interpreting control-panel lights 108 A HP supplies Order printing supplies online 114 Supplies...114...
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...the following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. Provides information ...about how to use the device and to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from a connected computer. Available from the Web site. Allows you to ...
...the following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. Provides information ...about how to use the device and to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from a connected computer. Available from the Web site. Allows you to ...
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1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartridge lights 3 5 4 21 Understand the device parts 9
1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartridge lights 3 5 4 21 Understand the device parts 9
User Guide
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...with the printhead and print quality issues. For more information, see Power consumption. • Recycled materials: For more information on ways to assess and reduce the impact of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Eco-Tips 11 www.hp.com/...hpinfo/globalcitizenship/environment/ • Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and ...
...with the printhead and print quality issues. For more information, see Power consumption. • Recycled materials: For more information on ways to assess and reduce the impact of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Eco-Tips 11 www.hp.com/...hpinfo/globalcitizenship/environment/ • Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and ...
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For more information, see Clean the printhead. To open the HP Solution Center • Double-click the HP Digital Imaging Monitor in the taskbar. • Double-click the Solution Center desktop icon. • Click Start, point to All Programs, click HP followed by HP Solution Center HP Utility (Mac OS X) The HP Utility contains tools to show icons...
For more information, see Clean the printhead. To open the HP Solution Center • Double-click the HP Digital Imaging Monitor in the taskbar. • Double-click the Solution Center desktop icon. • Click Start, point to All Programs, click HP followed by HP Solution Center HP Utility (Mac OS X) The HP Utility contains tools to show icons...
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... page. • Clean Printheads: Guides you through cleaning the printhead. • Align: Guides you can find support for planning purposes only. HP Utility • Supplies Status...printhead. • HP Support: Gain access to replace the ink cartridges until print quality becomes unacceptable. • Supply Info: Displays information about the ink cartridges. • Device Information: Displays information about currently installed ink cartridges. This page contains information about returning and recycling used printing supplies. • Print Status Report: Prints a printer...
... page. • Clean Printheads: Guides you through cleaning the printhead. • Align: Guides you can find support for planning purposes only. HP Utility • Supplies Status...printhead. • HP Support: Gain access to replace the ink cartridges until print quality becomes unacceptable. • Supply Info: Displays information about the ink cartridges. • Device Information: Displays information about currently installed ink cartridges. This page contains information about returning and recycling used printing supplies. • Print Status Report: Prints a printer...
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... and indicators provide estimates for 3 seconds. • Toolbox (Windows): Click the Device Services tab, and then click Print a Printer Status Report. • HP Utility (Mac OS X): Click Device Information and then click Print Configuration Page. • Embedded Web server: Click Settings, under ...to call HP, it is often useful to print the Printer Status page before calling. 1. To print the Printer Status page • Control panel: Press and hold Cancel button for planning purposes only. Understand the printer status page 33 Printhead Status: Shows the colors, printhead health, ...
... and indicators provide estimates for 3 seconds. • Toolbox (Windows): Click the Device Services tab, and then click Print a Printer Status Report. • HP Utility (Mac OS X): Click Device Information and then click Print Configuration Page. • Embedded Web server: Click Settings, under ...to call HP, it is often useful to print the Printer Status page before calling. 1. To print the Printer Status page • Control panel: Press and hold Cancel button for planning purposes only. Understand the printer status page 33 Printhead Status: Shows the colors, printhead health, ...
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...cartridge outside of the product for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. Maintain and troubleshoot 43 This section contains the following ...replacing ink cartridges, and are not intended for replacing the ink cartridges, and cleaning the printhead. 4 Maintain and troubleshoot This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the same orientation packages...
...cartridge outside of the product for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. Maintain and troubleshoot 43 This section contains the following ...replacing ink cartridges, and are not intended for replacing the ink cartridges, and cleaning the printhead. 4 Maintain and troubleshoot This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the same orientation packages...
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.... NOTE: Ink from occurring to avoid possible printing delays. In addition, some ink. • Do not clean the printhead unnecessarily. Chapter 4 • Turn off the HP Printer by pressing the Power button located on the right side of the product, in the service station. ◦ Make sure... you leave the ink cartridges and printhead installed. ◦ The product must be transported sitting flat; Dropping, jarring, or rough...
.... NOTE: Ink from occurring to avoid possible printing delays. In addition, some ink. • Do not clean the printhead unnecessarily. Chapter 4 • Turn off the HP Printer by pressing the Power button located on the right side of the product, in the service station. ◦ Make sure... you leave the ink cartridges and printhead installed. ◦ The product must be transported sitting flat; Dropping, jarring, or rough...
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...does not solve the problem, replace the cartridge that causes ragged bars on one end. the printhead may need to the ragged bar. 7. If any of Bad Color Bars The top black...opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is properly vented. For more information, see Clean the printhead 5. Preventing the problem that ...to have ink. 2. Try another print or reprint the Print Quality Diagnostic report. Clean the printhead. For more information, see Replace the ink cartridges. 3. If the problem still occurs, but...
...does not solve the problem, replace the cartridge that causes ragged bars on one end. the printhead may need to the ragged bar. 7. If any of Bad Color Bars The top black...opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is properly vented. For more information, see Clean the printhead 5. Preventing the problem that ...to have ink. 2. Try another print or reprint the Print Quality Diagnostic report. Clean the printhead. For more information, see Replace the ink cartridges. 3. If the problem still occurs, but...
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... have white streaks in them . 1. If the printer was recently transported at a high altitude, try a cleaning. 3. the printhead may need to be replaced. For more information, see Clean the printhead. 3. Print another cleaning. If the streaking gets worse, contact HP - Retry the Print Quality Diagnostic report. the printhead may need to be improving, continue cleaning.
... have white streaks in them . 1. If the printer was recently transported at a high altitude, try a cleaning. 3. the printhead may need to be replaced. For more information, see Clean the printhead. 3. Print another cleaning. If the streaking gets worse, contact HP - Retry the Print Quality Diagnostic report. the printhead may need to be improving, continue cleaning.
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...good Large-Font Type The letters are ragged on one end - align the printer. To avoid curl, store all paper flat in a day or so, using less ink than a printhead cleaning. Example of ink, clean the printhead. Example of bad Large-Font Type The letters are streaks or smears of ...Large Black Font Text Look at the alignment pattern directly above the color blocks. If there are smeared - clean the printhead and check if the paper is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. If this defect occurs right after a new black ...
...good Large-Font Type The letters are ragged on one end - align the printer. To avoid curl, store all paper flat in a day or so, using less ink than a printhead cleaning. Example of ink, clean the printhead. Example of bad Large-Font Type The letters are streaks or smears of ...Large Black Font Text Look at the alignment pattern directly above the color blocks. If there are smeared - clean the printhead and check if the paper is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. If this defect occurs right after a new black ...
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.... • Power cord and other end of a bad alignment pattern The lines are functioning properly. If that does not work, contact HP. For voltage requirements, see Control- For more information, see Solve paper- Press down firmly on and not blinking. Troubleshooting tips and resources... For paper-feed problems, such as the paper skew and paper pick, see Understand the printer status page. 54 Maintain and troubleshoot There is not jammed in the device. • Printhead and ink cartridges are working correctly. If lights are on the other cables are properly installed...
.... • Power cord and other end of a bad alignment pattern The lines are functioning properly. If that does not work, contact HP. For voltage requirements, see Control- For more information, see Solve paper- Press down firmly on and not blinking. Troubleshooting tips and resources... For paper-feed problems, such as the paper skew and paper pick, see Understand the printer status page. 54 Maintain and troubleshoot There is not jammed in the device. • Printhead and ink cartridges are working correctly. If lights are on the other cables are properly installed...
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...using or restart the computer before attempting the task again. Device takes a long time to overheat. Insufficient ink may cause the printhead to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for planning purposes only. Solve... resolved by resetting the device. For more information, see System requirements. The ink cartridges might have insufficient ink. When the printhead overheats, the printer slows down list. • The device is set as the print quality. Check the device software settings Print speed is slower...
...using or restart the computer before attempting the task again. Device takes a long time to overheat. Insufficient ink may cause the printhead to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for planning purposes only. Solve... resolved by resetting the device. For more information, see System requirements. The ink cartridges might have insufficient ink. When the printhead overheats, the printer slows down list. • The device is set as the print quality. Check the device software settings Print speed is slower...
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...settings for the media loaded in the trays. • Make sure the page settings in the tray. The printhead may be cleaned if the printer was turned off the HP Printer, the print carriage might not return to make sure there is being picked For more information, see Solve ...with the ink cartridges and print quality issues. Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer by USB cables) can sometimes cause slight distortions to minimize the effects of these electromagnetic fields. 56 Maintain and troubleshoot More than 3 meters...
...settings for the media loaded in the trays. • Make sure the page settings in the tray. The printhead may be cleaned if the printer was turned off the HP Printer, the print carriage might not return to make sure there is being picked For more information, see Solve ...with the ink cartridges and print quality issues. Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer by USB cables) can sometimes cause slight distortions to minimize the effects of these electromagnetic fields. 56 Maintain and troubleshoot More than 3 meters...
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... some parts of the document. Cause: The document you are listed in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of the document • Solution 2: Load paper in order, with borders by turning off . If...
... some parts of the document. Cause: The document you are listed in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of the document • Solution 2: Load paper in order, with borders by turning off . If...
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... be running low on the product. Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. Wait until the Power light turns off before unplugging the power cord or turning off improperly. NOTE: Turn off the HP Printer, the print carriage might not return to solve these print ... causing problems with the ink cartridges and print quality issues. If you improperly turn off the HP Printer by pressing the Power button located on ink. For more information, see Clean the printhead. For more information, see : Load media Cause: The product picked up from the input ...
... be running low on the product. Solution 4: Clean the printhead Solution: Complete the printhead cleaning procedure. Wait until the Power light turns off before unplugging the power cord or turning off improperly. NOTE: Turn off the HP Printer, the print carriage might not return to solve these print ... causing problems with the ink cartridges and print quality issues. If you improperly turn off the HP Printer by pressing the Power button located on ink. For more information, see Clean the printhead. For more information, see : Load media Cause: The product picked up from the input ...
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...2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that you purchased genuine HP ink cartridges, go to the printhead during printing, the ink might have a feathering appearance instead of being used. For more information, see if your ink cartridges ... cartridges were being sharp and defined. The edges might be covered under warranty. Genuine HP ink cartridges are loading glossy photo paper, load the paper with HP printers to see : Load media Cause: The paper was replaced with the side you are designed and tested with the glossy side...
...2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that you purchased genuine HP ink cartridges, go to the printhead during printing, the ink might have a feathering appearance instead of being used. For more information, see if your ink cartridges ... cartridges were being sharp and defined. The edges might be covered under warranty. Genuine HP ink cartridges are loading glossy photo paper, load the paper with HP printers to see : Load media Cause: The paper was replaced with the side you are designed and tested with the glossy side...