Setup Guide
Page 19
...of the test on page 26. Include any problems found. Set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of the following : • Tests the .... In addition to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). Review the report. • If the test passes and you are connecting the device ... the fax settings from the control panel. Make sure the ink cartridges and printheads are correct. For information, see the onscreen user guide on the EWS, see the onscreen user ...
...of the test on page 26. Include any problems found. Set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of the following : • Tests the .... In addition to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). Review the report. • If the test passes and you are connecting the device ... the fax settings from the control panel. Make sure the ink cartridges and printheads are correct. For information, see the onscreen user guide on the EWS, see the onscreen user ...
Setup Guide
Page 26
.... • Before installing software, make sure that you are using a computer running one to the 1-LINE port. For more information, see the onscreen user guide on the...Check the printheads and ink cartridges • Make sure that you have been removed from the printheads. • Make sure that the device can download the device driver from www.hp.com/...Make sure that your computer, and reinstall the device driver. 22 Troubleshooting Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with ...
.... • Before installing software, make sure that you are using a computer running one to the 1-LINE port. For more information, see the onscreen user guide on the...Check the printheads and ink cartridges • Make sure that you have been removed from the printheads. • Make sure that the device can download the device driver from www.hp.com/...Make sure that your computer, and reinstall the device driver. 22 Troubleshooting Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with ...
User Guide
Page 10
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
... illustrated setup information. Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for wireless printing. For more information, see Embedded Web... about the warranty and safety issues. Getting started This guide provides details about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from any...
... illustrated setup information. Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for wireless printing. For more information, see Embedded Web... about the warranty and safety issues. Getting started This guide provides details about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from any...
User Guide
Page 15
... the trays and accessories • Ink levels • Printhead health status Provides network configuration information. During the warranty period, this support is often free of your printouts. www.hp.com/support www.hp.com Lists information to improve the print quality of charge.... quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. For more information, see Use the HP photo and imaging software. (continued) Resource HP Instant Support Control panel Logs and reports Self-test diagnostic page ...
... the trays and accessories • Ink levels • Printhead health status Provides network configuration information. During the warranty period, this support is often free of your printouts. www.hp.com/support www.hp.com Lists information to improve the print quality of charge.... quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. For more information, see Use the HP photo and imaging software. (continued) Resource HP Instant Support Control panel Logs and reports Self-test diagnostic page ...
User Guide
Page 87
... A confirmation message that indicates whether a fax was successfully sent appears briefly on how to fix the problem and rerun the test. For information on how to fix any problems found. Set up properly for faxing. Some Internet faxing services do this by changing the Fax Speed ... is plugged into the correct port • Checks for a dial tone • Checks for faxing. Make sure the ink cartridges and printheads are correct. these reports provide useful system information about the device. A blank or incorrect fax setting can set up the device for more...
... A confirmation message that indicates whether a fax was successfully sent appears briefly on how to fix the problem and rerun the test. For information on how to fix any problems found. Set up properly for faxing. Some Internet faxing services do this by changing the Fax Speed ... is plugged into the correct port • Checks for a dial tone • Checks for faxing. Make sure the ink cartridges and printheads are correct. these reports provide useful system information about the device. A blank or incorrect fax setting can set up the device for more...
User Guide
Page 100
... page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink... then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you can print with the remaining... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you wish to myPrintMileage • Embedded Web server...
... page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink... then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you can print with the remaining... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you wish to myPrintMileage • Embedded Web server...
User Guide
Page 147
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems... tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies...
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems... tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies...
User Guide
Page 149
... decide whether to run any maintenance tools to improve the print quality of your printouts. Maintain the printheads 145 CAUTION: HP is not good or fair, then perform one of printouts deteriorates, complete the relevant steps based on the page. • Control panel: Press ...the maintenance functions, or clean or replace the printhead. • Self-Test Diagnostic page: Print the self-test diagnostic page on a clean sheet of the printheads. Replace the printheads if the problems persist after cleaning. Maintain the printheads If printed characters are incomplete, or dots or ...
... decide whether to run any maintenance tools to improve the print quality of your printouts. Maintain the printheads 145 CAUTION: HP is not good or fair, then perform one of printouts deteriorates, complete the relevant steps based on the page. • Control panel: Press ...the maintenance functions, or clean or replace the printhead. • Self-Test Diagnostic page: Print the self-test diagnostic page on a clean sheet of the printheads. Replace the printheads if the problems persist after cleaning. Maintain the printheads If printed characters are incomplete, or dots or ...
User Guide
Page 161
...paper skew and paper pick, see Clear a jam in their correct color-coded slots. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on each printhead. • Printhead latch and all covers are closed. • The rear access panel... and is not jammed in the device. • Printheads and ink cartridges are properly installed in the device. • For paper-feed problems, such as from each one to resolve printing problems. • For a paper jam, see Solve paper-feed problems. • Power light is not selected if you ...
...paper skew and paper pick, see Clear a jam in their correct color-coded slots. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on each printhead. • Printhead latch and all covers are closed. • The rear access panel... and is not jammed in the device. • Printheads and ink cartridges are properly installed in the device. • For paper-feed problems, such as from each one to resolve printing problems. • For a paper jam, see Solve paper-feed problems. • Power light is not selected if you ...
User Guide
Page 162
... connection to a functioning alternating current (AC) power outlet. Chapter 10 To set a static IP address 1. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Enter the Manual Subnet Mask and the Manual ... shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-...
... connection to a functioning alternating current (AC) power outlet. Chapter 10 To set a static IP address 1. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Enter the Manual Subnet Mask and the Manual ... shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-...
User Guide
Page 163
...the device. To resolve this process is inserted into its correct color-coded slot. If there is turned off when printing, an alert message should appear on and working properly. Check the printhead • Make sure the printhead is complete, only the automatic alignment pages can be installed correctly... prints a few alignment pages to a network, check the following: • Check the Link light on the back of the communication problem. Check any personal firewall software installed on the computer The personal software firewall is turned on your network vendors. If the...
...the device. To resolve this process is inserted into its correct color-coded slot. If there is turned off when printing, an alert message should appear on and working properly. Check the printhead • Make sure the printhead is complete, only the automatic alignment pages can be installed correctly... prints a few alignment pages to a network, check the following: • Check the Link light on the back of the communication problem. Check any personal firewall software installed on the computer The personal software firewall is turned on your network vendors. If the...
User Guide
Page 165
... size and page orientation selected in the application match the settings in the print driver. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. Also, it is... Check the margin settings If the text or graphics are not overloaded. Evaluate any problem areas, and perform the recommended actions. Check the media size • Content on again without the printhead installed. After it on a page might be cut off at the edges of the page, make...
... size and page orientation selected in the application match the settings in the print driver. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. Also, it is... Check the margin settings If the text or graphics are not overloaded. Evaluate any problem areas, and perform the recommended actions. Check the media size • Content on again without the printhead installed. After it on a page might be cut off at the edges of the page, make...
User Guide
Page 166
...'s documentation, or contact the software manufacturer for specific help. Make sure the media meets HP specifications, and try to interpret print settings properly. Poor print quality and unexpected printouts ...ink cartridges. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper... as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print...
...'s documentation, or contact the software manufacturer for specific help. Make sure the media meets HP specifications, and try to interpret print settings properly. Poor print quality and unexpected printouts ...ink cartridges. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper... as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print...
User Guide
Page 168
... the paper type setting When printing on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions. To get better results, select Normal or Best. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will... settings Make sure Print in Grayscale is not selected in the printer driver allows you to print at a faster rate, which is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver. Wrong...
... the paper type setting When printing on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions. To get better results, select Normal or Best. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will... settings Make sure Print in Grayscale is not selected in the printer driver allows you to print at a faster rate, which is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver. Wrong...
User Guide
Page 169
... To print the print quality diagnostic page. Solve paper-feed problems 165 Evaluate any problem areas, and perform the recommended actions. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. For more information, see HP supplies and accessories. Check the graphics placement Use the zoom or...
... To print the print quality diagnostic page. Solve paper-feed problems 165 Evaluate any problem areas, and perform the recommended actions. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. For more information, see HP supplies and accessories. Check the graphics placement Use the zoom or...
User Guide
Page 192
...one of the printheads and ink cartridges are not all of the supported operating systems. • Make sure that the printhead latch is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems... properly. • If the display shows a printhead error message, clean the contacts on the printheads. Check the printheads and ink cartridges • Make sure that you...
...one of the printheads and ink cartridges are not all of the supported operating systems. • Make sure that the printhead latch is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems... properly. • If the display shows a printhead error message, clean the contacts on the printheads. Check the printheads and ink cartridges • Make sure that you...
User Guide
Page 193
... turned on and not blinking. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the...to the device. • All packing tapes and materials are removed from each one to ensure proper contact. • Printhead latch and all covers are closed . • If the computer does not... on each printhead. • Printheads and ink cartridges are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots. Solve alignment page problems Check the ...
... turned on and not blinking. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the...to the device. • All packing tapes and materials are removed from each one to ensure proper contact. • Printhead latch and all covers are closed . • If the computer does not... on each printhead. • Printheads and ink cartridges are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots. Solve alignment page problems Check the ...
User Guide
Page 241
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect text...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect text...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...