Setup Guide
Page 26
... Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that you are closed . • If the display shows a printhead error message, clean the contacts on the Starter CD. For more information, see "Self...installation software for your operating system. • Before installing software, make sure that all other programs are using a computer running one to perform a clean uninstallation of the device driver. If the Attention light is blinking, check for damage. Check the hardware connections • Make ...
... Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that you are closed . • If the display shows a printhead error message, clean the contacts on the Starter CD. For more information, see "Self...installation software for your operating system. • Before installing software, make sure that all other programs are using a computer running one to perform a clean uninstallation of the device driver. If the Attention light is blinking, check for damage. Check the hardware connections • Make ...
User Guide
Page 10
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
User Guide
Page 14
... late-breaking information and troubleshooting tips. Available through any computer on the Starter CD. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from the following...the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can also configure settings for setting up the device and information about the ...
... late-breaking information and troubleshooting tips. Available through any computer on the Starter CD. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from the following...the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can also configure settings for setting up the device and information about the ...
User Guide
Page 96
...-test diagnostic page of the device. For more information, see To clean the printheads. • Calibrate Linefeed: Allows you through cleaning the printheads. Telephone numbers are an estimate only. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you...
...-test diagnostic page of the device. For more information, see To clean the printheads. • Calibrate Linefeed: Allows you through cleaning the printheads. Telephone numbers are an estimate only. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you...
User Guide
Page 97
...Library, and then select Printers. 3. For more information, see To calibrate the linefeed. • HP Support: Gain access to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find information about returning and recycling... supplies. For more information, see To print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. For more information, see To align the printheads. • Calibrate Linefeed: Allows you to change network settings. Also allows you to ...
...Library, and then select Printers. 3. For more information, see To calibrate the linefeed. • HP Support: Gain access to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find information about returning and recycling... supplies. For more information, see To print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. For more information, see To align the printheads. • Calibrate Linefeed: Allows you to change network settings. Also allows you to ...
User Guide
Page 147
... cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. To obtain a list of...
... cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts •... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. To obtain a list of...
User Guide
Page 149
... PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from printouts, ink nozzles might need to clean the printheads. This will help you might be clogged and you decide whether to run ...check printhead health. 2. For more information, see To clean the printheads. 4. To print the print quality diagnostic page Use the print quality diagnostic page to check the printhead health. For more information, see To replace the printheads. CAUTION: HP is not good or fair, then perform one of the printheads....
... PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from printouts, ink nozzles might need to clean the printheads. This will help you might be clogged and you decide whether to run ...check printhead health. 2. For more information, see To clean the printheads. 4. To print the print quality diagnostic page Use the print quality diagnostic page to check the printhead health. For more information, see To replace the printheads. CAUTION: HP is not good or fair, then perform one of the printheads....
User Guide
Page 150
...indicates that the printheads are misaligned, you replace a printhead, the device automatically aligns the printheads to continue. ...Printheads from the drop-down list in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP... Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead...information, see To clean the printheads. 4 Test Pattern 3: If there...
...indicates that the printheads are misaligned, you replace a printhead, the device automatically aligns the printheads to continue. ...Printheads from the drop-down list in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP... Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead...information, see To clean the printheads. 4 Test Pattern 3: If there...
User Guide
Page 151
...-down list in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Some noise might need to stop moving, and then...
...-down list in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Some noise might need to stop moving, and then...
User Guide
Page 152
CAUTION: Do not use it to pull the printhead out of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot Lift the handle of its slot. 5. Chapter 10 3. Lift the printhead latch. 4. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Obtain clean, dry, soft and lint-free cleaning material.
CAUTION: Do not use it to pull the printhead out of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot Lift the handle of its slot. 5. Chapter 10 3. Lift the printhead latch. 4. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Obtain clean, dry, soft and lint-free cleaning material.
User Guide
Page 153
NOTE: The electrical contacts are small copper-color squares, grouped on the printhead but do not touch the nozzles. Maintain the printheads 149 Wipe the electrical contacts on one face of the printhead. CAUTION: Touching the nozzles can permanently mark clothing. 7. Ink will be visible on a sheet of the printhead. 6. After cleaning, place the printhead on the nozzles. Make sure the nozzles are facing up and are on a different face of paper or paper towel. Also, ink can cause permanent nozzle damage. The nozzles are not in contact with the paper.
NOTE: The electrical contacts are small copper-color squares, grouped on the printhead but do not touch the nozzles. Maintain the printheads 149 Wipe the electrical contacts on one face of the printhead. CAUTION: Touching the nozzles can permanently mark clothing. 7. Ink will be visible on a sheet of the printhead. 6. After cleaning, place the printhead on the nozzles. Make sure the nozzles are facing up and are on a different face of paper or paper towel. Also, ink can cause permanent nozzle damage. The nozzles are not in contact with the paper.
User Guide
Page 154
... cleaning procedure described above steps for the carriage to engage the latch. 12. For more information, see Supplies. 1. If the carriage does not move to ensure that the printhead is properly engaged. Chapter 10 8. Plug in the printhead slot inside the device with your printer, see To align the printheads. Insert the printhead into its color...
... cleaning procedure described above steps for the carriage to engage the latch. 12. For more information, see Supplies. 1. If the carriage does not move to ensure that the printhead is properly engaged. Chapter 10 8. Plug in the printhead slot inside the device with your printer, see To align the printheads. Insert the printhead into its color...
User Guide
Page 156
...bag. Perform these maintenance procedures as a resealable plastic bag. CAUTION: Do not shake printheads after the caps are removed. 7. For more information, see To align the printheads. If you remove the printheads, place them in the device for keeping the device in an airtight container, such as...caps. Close the top cover. 10. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. Clean the device This section provides instructions for extended periods of ...
...bag. Perform these maintenance procedures as a resealable plastic bag. CAUTION: Do not shake printheads after the caps are removed. 7. For more information, see To align the printheads. If you remove the printheads, place them in the device for keeping the device in an airtight container, such as...caps. Close the top cover. 10. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. Clean the device This section provides instructions for extended periods of ...
User Guide
Page 161
... each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is turned on and not blinking. The exterior of the device does not require cleaning. For...properly installed in the Printer Setup Utility. For Windows, set it as from each one to resolve printing problems. • For a paper jam, see Solve paper-feed problems. •... the device. • For paper-feed problems, such as the default in their correct color-coded slots. Troubleshooting tips and resources Use the following tips and resources to ensure proper contact...
... each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is turned on and not blinking. The exterior of the device does not require cleaning. For...properly installed in the Printer Setup Utility. For Windows, set it as from each one to resolve printing problems. • For a paper jam, see Solve paper-feed problems. •... the device. • For paper-feed problems, such as the default in their correct color-coded slots. Troubleshooting tips and resources Use the following tips and resources to ensure proper contact...
User Guide
Page 164
...; Make sure the printhead is low or empty. Clean the printhead Complete the printhead cleaning procedure. To increase the print speed, select different print settings in the device driver. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see which cartridge is inserted into its correct color-coded slot. Turn off the...
...; Make sure the printhead is low or empty. Clean the printhead Complete the printhead cleaning procedure. To increase the print speed, select different print settings in the device driver. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see which cartridge is inserted into its correct color-coded slot. Turn off the...
User Guide
Page 165
... 161 For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is recommended that is missing or incorrect Check the printheads Print the print quality diagnostic page on again without the printhead installed. Check the media size • Content on a page...page, make sure the trays are not overloaded. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on a clean sheet of media, and make sure the margin settings for the document do not exceed ...
... 161 For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is recommended that is missing or incorrect Check the printheads Print the print quality diagnostic page on again without the printhead installed. Check the media size • Content on a page...page, make sure the trays are not overloaded. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on a clean sheet of media, and make sure the margin settings for the document do not exceed ...
User Guide
Page 166
...to minimize the effects of ink, and the print job was cancelled. Make sure the media meets HP specifications, and try to the device. If the above solutions do not line up properly •... Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by USB cables) can sometimes cause slight distortions to the ... away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. For more information, see Select...
...to minimize the effects of ink, and the print job was cancelled. Make sure the media meets HP specifications, and try to the device. If the above solutions do not line up properly •... Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by USB cables) can sometimes cause slight distortions to the ... away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. For more information, see Select...
User Guide
Page 168
...more information, see Select print media. For more information, see To print the print quality diagnostic page. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is not...results, select Normal or Best. For more information, see Select print media. Check the paper type setting When printing on a clean sheet of white paper. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions...
...more information, see Select print media. For more information, see To print the print quality diagnostic page. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is not...results, select Normal or Best. For more information, see Select print media. Check the paper type setting When printing on a clean sheet of white paper. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). Evaluate any problem areas, and perform the recommended actions...
User Guide
Page 169
... of white paper. For more information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. Evaluate any problem...Refilling processes and the use of white paper. HP does not guarantee or support refilled ink cartridges. For ordering information, see Clear a jam in the device. Make sure it is supported for a paper jam. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges ...
... of white paper. For more information, see To print the print quality diagnostic page. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. Evaluate any problem...Refilling processes and the use of white paper. HP does not guarantee or support refilled ink cartridges. For ordering information, see Clear a jam in the device. Make sure it is supported for a paper jam. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges ...
User Guide
Page 192
...; Make sure that the phone cord is connected to ensure proper contact. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems ... message, clean the contacts on the printheads. Check the hardware connections • Make sure that any cords and cables that you have been removed from the printheads. • Make sure that all installed. • Make sure that the printhead latch is running one to the...
...; Make sure that the phone cord is connected to ensure proper contact. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems ... message, clean the contacts on the printheads. Check the hardware connections • Make sure that any cords and cables that you have been removed from the printheads. • Make sure that all installed. • Make sure that the printhead latch is running one to the...