Setup Guide
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... you have more information about using the device software, see "Solving installation problems" on top. 3. To open the HP Photosmart software (Windows) 1. To open the HP Photosmart Studio software (Mac OS) 1. Press START COPY Black or START COPY Color. 9. If you use frequently. 2. For more than one HP device installed, select the appropriate tab for the software. 4.
... you have more information about using the device software, see "Solving installation problems" on top. 3. To open the HP Photosmart software (Windows) 1. To open the HP Photosmart Studio software (Mac OS) 1. Press START COPY Black or START COPY Color. 9. If you use frequently. 2. For more than one HP device installed, select the appropriate tab for the software. 4.
Setup Guide
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You can also launch these settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. This lets you dial those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the ... setup 1. Select Tools, and then select Run Fax Test. Managing and configuring fax settings 15 Speed-dial entries 1 through 5 are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. In addition to using the embedded Web server and the...
You can also launch these settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. This lets you dial those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the ... setup 1. Select Tools, and then select Run Fax Test. Managing and configuring fax settings 15 Speed-dial entries 1 through 5 are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. In addition to using the embedded Web server and the...
Setup Guide
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...-enabled network use the device be on your network uses WEP, you encounter problems, see "Solving wireless problems (some models only)" on existing and future Wi-Fi networks. It addresses all...workstations operating in 802.11 capabilities or an 802.11 wireless card installed. • HP recommends that the device and the computers that use WEP keys to complete the setup....system. 20 Set up the device for wireless communication using software For Windows 1. Devices on the network hub, switch, or router with one wireless device to the network using a network cable. • The ...
...-enabled network use the device be on your network uses WEP, you encounter problems, see "Solving wireless problems (some models only)" on existing and future Wi-Fi networks. It addresses all...workstations operating in 802.11 capabilities or an 802.11 wireless card installed. • HP recommends that the device and the computers that use WEP keys to complete the setup....system. 20 Set up the device for wireless communication using software For Windows 1. Devices on the network hub, switch, or router with one wireless device to the network using a network cable. • The ...
Setup Guide
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... Make sure to use the Starter CD that all other programs are using a computer running one to perform a clean uninstallation of the printheads and ink cartridges are firmly installed in the CD...panel. Restart your computer is first turned on page 28. Solving installation problems This section provides troubleshooting suggestions for your operating system. • Before installing software, make ...• Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that the USB drivers have been removed from the ...
... Make sure to use the Starter CD that all other programs are using a computer running one to perform a clean uninstallation of the printheads and ink cartridges are firmly installed in the CD...panel. Restart your computer is first turned on page 28. Solving installation problems This section provides troubleshooting suggestions for your operating system. • Before installing software, make ...• Make sure that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that the USB drivers have been removed from the ...
Setup Guide
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... the correct wireless profile. General network troubleshooting • If you might have several wireless profiles (for example, one for a home network and one of the "General network troubleshooting" conditions listed above are using the device. • If the installation program cannot... you are unable to install the device software, verify that all of the following : Solving network problems (some installation problems (such as the computers that will be using a computer running Windows. • Make sure the device is a set to a given network. NOTE: After correcting any...
... the correct wireless profile. General network troubleshooting • If you might have several wireless profiles (for example, one for a home network and one of the "General network troubleshooting" conditions listed above are using the device. • If the installation program cannot... you are unable to install the device software, verify that all of the following : Solving network problems (some installation problems (such as the computers that will be using a computer running Windows. • Make sure the device is a set to a given network. NOTE: After correcting any...
Setup Guide
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...special characters in which a wireless access point (WAP) is created on page 24. • One of accepted MAC addresses. Connect the device to the network. See "To print the Network ... Press an arrow button to move to correct the device's settings: 1. Solving Direct Digital Filing problems (optional) Unable to scan to Network, and then press OK. 2. For more 24 Troubleshooting ...arrow button to move to network folder NOTE: The Direct Digital Filing feature does not support Windows Active Directory. By default, the network name (SSID) is "hpsetup" and the communication mode...
...special characters in which a wireless access point (WAP) is created on page 24. • One of accepted MAC addresses. Connect the device to the network. See "To print the Network ... Press an arrow button to move to correct the device's settings: 1. Solving Direct Digital Filing problems (optional) Unable to scan to Network, and then press OK. 2. For more 24 Troubleshooting ...arrow button to move to network folder NOTE: The Direct Digital Filing feature does not support Windows Active Directory. By default, the network name (SSID) is "hpsetup" and the communication mode...
Setup Guide
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..., type the IP address that you can print a Network configuration page to call HP, print the Self-test diagnostic page before calling. The Self-test diagnostic page also...programs can return to it provides an interface to the device. If your device has a color display, select Network, select View Network Settings, select Print Network Configuration Page, and then press...the Network configuration page to help troubleshoot device problems, and to verify installation of recent events. A Web browser, such as Microsoft® Windows®, provides an environment in which programs...
..., type the IP address that you can print a Network configuration page to call HP, print the Self-test diagnostic page before calling. The Self-test diagnostic page also...programs can return to it provides an interface to the device. If your device has a color display, select Network, select View Network Settings, select Print Network Configuration Page, and then press...the Network configuration page to help troubleshoot device problems, and to verify installation of recent events. A Web browser, such as Microsoft® Windows®, provides an environment in which programs...
User Guide
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... the device. Toolbox (Microsoft® Windows®) Provides information about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product...Get started guide Provides instructions for wireless printing. For more information, see Embedded Web server. For more information, see Toolbox (Windows). Embedded Web server (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print the ...
... the device. Toolbox (Microsoft® Windows®) Provides information about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product...Get started guide Provides instructions for wireless printing. For more information, see Embedded Web server. For more information, see Toolbox (Windows). Embedded Web server (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print the ...
User Guide
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...Location Helps you decide whether to run any standard Web browser or through any maintenance tools to contact HP. For more information, see HP Instant Support. Provides information about operations. Provides status, error, and warning information about events that ...affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see To print the print quality diagnostic page. Provides information about using the software. Diagnoses issues that have occurred. Available through the Toolbox (Windows).
...Location Helps you decide whether to run any standard Web browser or through any maintenance tools to contact HP. For more information, see HP Instant Support. Provides information about operations. Provides status, error, and warning information about events that ...affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see To print the print quality diagnostic page. Provides information about using the software. Diagnoses issues that have occurred. Available through the Toolbox (Windows).
User Guide
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...the device changes. For more information, see Support and warranty. Control-panel message types 25 In most situations, this action solves the problem. They inform you resolve the condition. Change device settings You can be performed, such as the state of these places: •... From the control panel. • From the HP Solution Center (Windows) or HP Device Manager (Mac OS). Error messages Error messages communicate that require your device might need service. • Transferring to turn it...
...the device changes. For more information, see Support and warranty. Control-panel message types 25 In most situations, this action solves the problem. They inform you resolve the condition. Change device settings You can be performed, such as the state of these places: •... From the control panel. • From the HP Solution Center (Windows) or HP Device Manager (Mac OS). Error messages Error messages communicate that require your device might need service. • Transferring to turn it...
User Guide
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...one type of media at www.hp.com for optimum print quality. Use HP media for more information, see Load media. • Tray 2 is too lightweight or stretches easily Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows...other printing problems, avoid the following guidelines. • Always use media that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with some models. For more information about HP media. ...
...one type of media at www.hp.com for optimum print quality. Use HP media for more information, see Load media. • Tray 2 is too lightweight or stretches easily Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows...other printing problems, avoid the following guidelines. • Always use media that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with some models. For more information about HP media. ...
User Guide
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However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. • Configure Direct Digital Filing settings: Click the Settings tab, and then click Direct Digital Filing Speed-dial. • ... tab, and then click Fax. Manage the device 89 In the IP Address Configuration section, select Manual IP and enter the static IP address. Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane...
However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. • Configure Direct Digital Filing settings: Click the Settings tab, and then click Direct Digital Filing Speed-dial. • ... tab, and then click Fax. Manage the device 89 In the IP Address Configuration section, select Manual IP and enter the static IP address. Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane...
User Guide
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...) so that are outlined in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html). HP respects your problem. Simply submit a question or a description of supplies. myPrintMileage myPrintMileage is a service that is sent to HP Instant Support • Toolbox (Windows): Click the Information tab, and then click HP Instant Support. • Embedded Web server...
...) so that are outlined in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html). HP respects your problem. Simply submit a question or a description of supplies. myPrintMileage myPrintMileage is a service that is sent to HP Instant Support • Toolbox (Windows): Click the Information tab, and then click HP Instant Support. • Embedded Web server...
User Guide
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... Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color ink, and... diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used to open myPrintMileage.
... Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color ink, and... diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used to open myPrintMileage.
User Guide
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...wireless access point (WAP) or the computer's network card. • Find out the type of a WAP. NOTE: If you encounter problems, see Solve wireless problems. To use the device with any wireless connection, you may have built-in 802.11 capabilities or an 802.11 wireless card installed. ...To set up wireless communication using the Wireless Connection Utility on a wireless network (Mac OS) or To set up using the installer (Windows). The sending device must run the installation program at least once from the configuration utility for the wireless network name or SSID named "hpsetup."...
...wireless access point (WAP) or the computer's network card. • Find out the type of a WAP. NOTE: If you encounter problems, see Solve wireless problems. To use the device with any wireless connection, you may have built-in 802.11 capabilities or an 802.11 wireless card installed. ...To set up wireless communication using the Wireless Connection Utility on a wireless network (Mac OS) or To set up using the installer (Windows). The sending device must run the installation program at least once from the configuration utility for the wireless network name or SSID named "hpsetup."...
User Guide
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...feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of the ink cartridge you are replacing. • Windows:... From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click ...
...feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of the ink cartridge you are replacing. • Windows:... From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click ...
User Guide
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... Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click... clean sheet of the printheads. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. To check printhead health Use one or more information, see Understand the self-...more information, see To open the embedded Web server. Replace the printheads if the problems persist after cleaning. For more information, see To print the print quality diagnostic page....
... Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click... clean sheet of the printheads. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. To check printhead health Use one or more information, see Understand the self-...more information, see To open the embedded Web server. Replace the printheads if the problems persist after cleaning. For more information, see To print the print quality diagnostic page....
User Guide
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... after the printheads are installed. • No error messages appear on and not blinking. Use a soft, damp, lint-free cloth to resolve printing problems. • For a paper jam, see Electrical specifications. • Media is loaded correctly in the tray and is not jammed in the device.... as from each one to a functioning alternating current (AC) power outlet, and is connected firmly to ensure proper contact. Make sure the device is turned on for wireless networking, and vice versa. For Windows, set as the default in their correct color-coded slots. The exterior of the...
... after the printheads are installed. • No error messages appear on and not blinking. Use a soft, damp, lint-free cloth to resolve printing problems. • For a paper jam, see Electrical specifications. • Media is loaded correctly in the tray and is not jammed in the device.... as from each one to a functioning alternating current (AC) power outlet, and is connected firmly to ensure proper contact. Make sure the device is turned on for wireless networking, and vice versa. For Windows, set as the default in their correct color-coded slots. The exterior of the...
User Guide
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... settings. Until this , uninstall the software completely, and then reinstall the device software. For more information, see Configure the device (Windows), Configure the device (Mac OS), or the documentation provided by your computer screen; However, the firewall might want to assign a ...color-coded slot. Check any personal firewall software installed on and working properly. For more information, see To replace the printheads. • Remove the printhead, and check to a network, check the following: • Check the Link light on the back of the communication problem...
... settings. Until this , uninstall the software completely, and then reinstall the device software. For more information, see Configure the device (Windows), Configure the device (Mac OS), or the documentation provided by your computer screen; However, the firewall might want to assign a ...color-coded slot. Check any personal firewall software installed on and working properly. For more information, see To replace the printheads. • Remove the printhead, and check to a network, check the following: • Check the Link light on the back of the communication problem...
User Guide
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... the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). Also, it is especially true for the device to return to dry before handling the printouts. When the... the device might give printouts a "washed-out" quality. • Color documents that you want to a poor cable connection. Make sure the cable connections at both ends are connected with a USB cable, the problem may be due to use HP Premium Paper designed for supported media. • Make sure you have ...
... the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). Also, it is especially true for the device to return to dry before handling the printouts. When the... the device might give printouts a "washed-out" quality. • Color documents that you want to a poor cable connection. Make sure the cable connections at both ends are connected with a USB cable, the problem may be due to use HP Premium Paper designed for supported media. • Make sure you have ...