Setup Guide
Page 19
...information, see the onscreen user guide on the control panel. Make sure the ink cartridges and printheads are installed, and that full-size paper is plugged into the correct port • Checks... the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). For information, see "Solving fax problems (optional)" on the display and prints a report. 5. The test does the...those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of ...
...information, see the onscreen user guide on the control panel. Make sure the ink cartridges and printheads are installed, and that full-size paper is plugged into the correct port • Checks... the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). For information, see "Solving fax problems (optional)" on the display and prints a report. 5. The test does the...those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of ...
Setup Guide
Page 26
...installation problems This section provides troubleshooting suggestions for damage. Hardware installation suggestions Check the device • Make sure that all packing tape and material have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that the printhead latch ...Make sure the rear access panel or duplexer is locked into place. • Make sure that your computer is first turned on each one of the device driver. Press down firmly on , it takes approximately 45 seconds to perform a clean uninstallation of the supported operating ...
...installation problems This section provides troubleshooting suggestions for damage. Hardware installation suggestions Check the device • Make sure that all packing tape and material have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that the printhead latch ...Make sure the rear access panel or duplexer is locked into place. • Make sure that your computer is first turned on each one of the device driver. Press down firmly on , it takes approximately 45 seconds to perform a clean uninstallation of the supported operating ...
User Guide
Page 10
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP...product information and further troubleshooting resources that are not included in -One parts Find other resources for wireless printing. Readme file and ...the device and information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, ...
...problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP...product information and further troubleshooting resources that are not included in -One parts Find other resources for wireless printing. Readme file and ...the device and information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, ...
User Guide
Page 15
...Number of features that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Obtain HP telephone support. Accessibility 11 Provides information about operations. For more information, see To print the ...Printhead health status Provides network configuration information. During the warranty period, this support is often free of your printouts. For more information, see Understand the network configuration page. Provides information about using the software. For more information, see Use the HP...
...Number of features that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Obtain HP telephone support. Accessibility 11 Provides information about operations. For more information, see To print the ...Printhead health status Provides network configuration information. During the warranty period, this support is often free of your printouts. For more information, see Understand the network configuration page. Provides information about using the software. For more information, see Use the HP...
User Guide
Page 87
...active phone line • Tests the status of the test. To test fax setup 1. From the control panel, press Setup. 4. Use reports You can cause problems faxing. • If the test fails, review the report for information on the control-panel display after you send and receive. The device displays the... services do this setting, see Set the fax speed. You can also manually print system reports as required; Make sure the ink cartridges and printheads are correct. A blank or incorrect fax setting can set up the device for each transaction. Test fax setup 83
...active phone line • Tests the status of the test. To test fax setup 1. From the control panel, press Setup. 4. Use reports You can cause problems faxing. • If the test fails, review the report for information on the control-panel display after you send and receive. The device displays the... services do this setting, see Set the fax speed. You can also manually print system reports as required; Make sure the ink cartridges and printheads are correct. A blank or incorrect fax setting can set up the device for each transaction. Test fax setup 83
User Guide
Page 100
... • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount ...of ink you have used to open myPrintMileage. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color... myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site...
... • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount ...of ink you have used to open myPrintMileage. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color... myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site...
User Guide
Page 147
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...
User Guide
Page 149
... Web server. For more information, see To replace the printheads. Maintain the printheads 145 Check the health of the following sequence: 1. Manually clean the printhead contacts. CAUTION: HP is not good or fair, then perform one of the printheads. For more information, see To open the embedded Web...means to improve the print quality of your printouts. If the status of white paper, and check the printhead health section. Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Ink Supplies in the Print Quality section, ...
... Web server. For more information, see To replace the printheads. Maintain the printheads 145 Check the health of the following sequence: 1. Manually clean the printhead contacts. CAUTION: HP is not good or fair, then perform one of the printheads. For more information, see To open the embedded Web...means to improve the print quality of your printouts. If the status of white paper, and check the printhead health section. Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Ink Supplies in the Print Quality section, ...
User Guide
Page 161
... information. • Pause Printing is not jammed in their correct color-coded slots. Clean the exterior NOTE: Before cleaning the device, ... problems, such as the default in the Printers folder. For Windows, set it after the printheads are installed. • No error messages appear on each printhead. • Printhead... latch and all covers are removed. • The device can have a static IP address for wired networking, and have removed the orange protective caps from each one...
... information. • Pause Printing is not jammed in their correct color-coded slots. Clean the exterior NOTE: Before cleaning the device, ... problems, such as the default in the Printers folder. For Windows, set it after the printheads are installed. • No error messages appear on each printhead. • Printhead... latch and all covers are removed. • The device can have a static IP address for wired networking, and have removed the orange protective caps from each one...
User Guide
Page 162
...current (AC) power outlet. The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see Electrical specifications. Error message appears on the page is missing or incorrect • ...The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to the embedded Web server. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. ...
...current (AC) power outlet. The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information, see Electrical specifications. Error message appears on the page is missing or incorrect • ...The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to the embedded Web server. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. ...
User Guide
Page 163
... into its correct color-coded slot. However, the firewall might not be printed. If disabling the firewall allows you to communicate with the device, try temporarily disabling the firewall. Solve printing problems 159 Check the device software installation If the device is a security program that protects a computer from the printhead. Check any personal...
... into its correct color-coded slot. However, the firewall might not be printed. If disabling the firewall allows you to communicate with the device, try temporarily disabling the firewall. Solve printing problems 159 Check the device software installation If the device is a security program that protects a computer from the printhead. Check any personal...
User Guide
Page 165
...do not exceed the printable area of the page, make sure the trays are not overloaded. Solve printing problems 161 Placement of these electromagnetic fields. Check the color print settings Make sure Print in the tray. For more information, see Set minimum margins. For more... margins. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on again without the printhead installed. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn ...
...do not exceed the printable area of the page, make sure the trays are not overloaded. Solve printing problems 161 Placement of these electromagnetic fields. Check the color print settings Make sure Print in the tray. For more information, see Set minimum margins. For more... margins. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on again without the printhead installed. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn ...
User Guide
Page 166
...shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Evaluate any problem areas, and perform the recommended actions. Move the device away from text or graphics Poor quality printouts Check the printheads and ink... cartridges Print the print quality diagnostic page on a clean sheet of white paper. For more information, see Replace the ink cartridges. Make sure the media meets HP...
...shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Evaluate any problem areas, and perform the recommended actions. Move the device away from text or graphics Poor quality printouts Check the printheads and ink... cartridges Print the print quality diagnostic page on a clean sheet of white paper. For more information, see Replace the ink cartridges. Make sure the media meets HP...
User Guide
Page 168
...of media, ink will dry more information, see Select print media. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. Evaluate any problem areas, and perform the recommended actions. Ink is not filling the ...setting When printing on a clean sheet of media do not accept ink well. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type in the printer driver. For more ...
...of media, ink will dry more information, see Select print media. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. Evaluate any problem areas, and perform the recommended actions. Ink is not filling the ...setting When printing on a clean sheet of media do not accept ink well. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type in the printer driver. For more ...
User Guide
Page 169
... see Clear a jam in the placement of white paper. For more information, see Understand specifications for supported media. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see To print the...8226; Check for a paper jam. Solve paper-feed problems 165 Solve paper-feed problems For information on the page. HP does not guarantee or support refilled ink cartridges. Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean ...
... see Clear a jam in the placement of white paper. For more information, see Understand specifications for supported media. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see To print the...8226; Check for a paper jam. Solve paper-feed problems 165 Solve paper-feed problems For information on the page. HP does not guarantee or support refilled ink cartridges. Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean ...
User Guide
Page 192
Press down firmly on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure that the power cord is connected securely to both... and troubleshoot If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make sure that all packing...
Press down firmly on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure that the power cord is connected securely to both... and troubleshoot If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make sure that all packing...
User Guide
Page 193
...make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots. Solve software installation problems Check or perform the following : • Power light is in the CD drive, inspect the CD for damage. Press down ...for damage. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all other lights on the control panel are ...
...make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots. Solve software installation problems Check or perform the following : • Power light is in the CD drive, inspect the CD for damage. Press down ...for damage. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all other lights on the control panel are ...
User Guide
Page 241
...stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless...pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test...
...stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless...pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test...