Setup Guide
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... set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of the ... the keypad. Make sure the ink cartridges and printheads are correct. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the ...these tools to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). For information on the display and prints a report. 5. Speed-dial entries 1...
... set up speed-dial entries using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of the ... the keypad. Make sure the ink cartridges and printheads are correct. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the ...these tools to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). For information on the display and prints a report. 5. Speed-dial entries 1...
Setup Guide
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...been disabled. • If you are using a computer running one to the CD-ROM drive that you type, make sure that you have been removed from the printheads. • Make sure that the computer meets at www.hp.com/support. For more information, see the readme file and...device. • Make sure paper is loaded correctly in the tray, and is first turned on the printheads. You can print a Self-test diagnostic page. Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. ...
...been disabled. • If you are using a computer running one to the CD-ROM drive that you type, make sure that you have been removed from the printheads. • Make sure that the computer meets at www.hp.com/support. For more information, see the readme file and...device. • Make sure paper is loaded correctly in the tray, and is first turned on the printheads. You can print a Self-test diagnostic page. Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. ...
User Guide
Page 10
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting...document is typically installed with the device. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies ... how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources:...
...can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting...document is typically installed with the device. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies ... how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources:...
User Guide
Page 15
... levels • Printhead health status Provides network configuration information. Accessibility 11 (continued) Resource HP Instant Support Control...HP Web sites HP telephone support HP photo and imaging software help Description Location Helps you decide whether to contact HP...number For more information, see Use the HP photo and imaging software. For more information,...see Control panel. For more information, see Obtain HP telephone support. Provide the latest printer software, and...often free of your printouts. www.hp.com/support www.hp.com Lists information to run any ...
... levels • Printhead health status Provides network configuration information. Accessibility 11 (continued) Resource HP Instant Support Control...HP Web sites HP telephone support HP photo and imaging software help Description Location Helps you decide whether to contact HP...number For more information, see Use the HP photo and imaging software. For more information,...see Control panel. For more information, see Obtain HP telephone support. Provide the latest printer software, and...often free of your printouts. www.hp.com/support www.hp.com Lists information to run any ...
User Guide
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...High (the default) to your particular home or office setup instructions. 2. To test fax setup 1. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for faxing. You can set up the device for more information on the control-panel... receive. Test fax setup 83 Set up the device to make sure their Internet faxing service supports faxing. Make sure the ink cartridges and printheads are correct. From the control panel, press Setup. 4. You can test your telephone company to verify the settings are installed, and that ...
...High (the default) to your particular home or office setup instructions. 2. To test fax setup 1. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for faxing. You can set up the device for more information on the control-panel... receive. Test fax setup 83 Set up the device to make sure their Internet faxing service supports faxing. Make sure the ink cartridges and printheads are correct. From the control panel, press Setup. 4. You can test your telephone company to verify the settings are installed, and that ...
User Guide
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... Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional... accessories, such as the amount of ink you have used to it by using the bookmark, the pages do not contain the current information. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color...
... Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional... accessories, such as the amount of ink you have used to it by using the bookmark, the pages do not contain the current information. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color...
User Guide
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...print the self-test diagnostic page and read the information in the ink cartridge status section. [For more information see www.hp.com/go/inkusage. In addition, some residual ink is left in the cartridge after it is used . For more ... printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems ...
...print the self-test diagnostic page and read the information in the ink cartridge status section. [For more information see www.hp.com/go/inkusage. In addition, some residual ink is left in the cartridge after it is used . For more ... printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems ...
User Guide
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...problems persist after cleaning. If the status of any printhead is not responsible for damage to diagnose issues affecting the print quality. For more information, see To open the embedded Web server. Check the health of white paper, and check the printhead health section. CAUTION: HP is not good or fair, then perform one... of white paper. Maintain the printheads 145 Print the print quality diagnostic page on the following means to ...
...problems persist after cleaning. If the status of any printhead is not responsible for damage to diagnose issues affecting the print quality. For more information, see To open the embedded Web server. Check the health of white paper, and check the printhead health section. CAUTION: HP is not good or fair, then perform one... of white paper. Maintain the printheads 145 Print the print quality diagnostic page on the following means to ...
User Guide
Page 161
.... For the Mac OS, set as the default in their correct color-coded slots. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the power and unplug the power cord from each one to resolve printing problems. • For a paper jam, see Clear a jam in ...the device. • For paper-feed problems, such as the paper skew and paper pick, see Electrical specifications. • Media is loaded correctly in the device. • Printheads and ink cartridges are ...
.... For the Mac OS, set as the default in their correct color-coded slots. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the power and unplug the power cord from each one to resolve printing problems. • For a paper jam, see Clear a jam in ...the device. • For paper-feed problems, such as the paper skew and paper pick, see Electrical specifications. • Media is loaded correctly in the device. • Printheads and ink cartridges are ...
User Guide
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... unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-recoverable .... 2. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is connected firmly to the embedded...
... unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-recoverable .... 2. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is connected firmly to the embedded...
User Guide
Page 163
... temporarily disabling the firewall. Device does not accept printhead Check the printhead latch Make sure the printhead latch is turned off when printing, an alert message should appear on the back of the communication problem. Solve printing problems 159 Check the cable connections • Make sure... on the computer The personal software firewall is inserted into its correct color-coded slot. If disabling the firewall allows you might want to assign a static IP address to align the printheads. For more information about 12 minutes. For more information, see Uninstall...
... temporarily disabling the firewall. Device does not accept printhead Check the printhead latch Make sure the printhead latch is turned off when printing, an alert message should appear on the back of the communication problem. Solve printing problems 159 Check the cable connections • Make sure... on the computer The personal software firewall is inserted into its correct color-coded slot. If disabling the firewall allows you might want to assign a static IP address to align the printheads. For more information about 12 minutes. For more information, see Uninstall...
User Guide
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... For more information, see Set minimum margins. Evaluate any problem areas, and perform the recommended actions. Turn off the device after removing the printhead After removing the printhead, turn it on again without the printhead installed. For more information, see To print the print ...quality diagnostic page. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the...
... For more information, see Set minimum margins. Evaluate any problem areas, and perform the recommended actions. Turn off the device after removing the printhead After removing the printhead, turn it on again without the printhead installed. For more information, see To print the print ...quality diagnostic page. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the...
User Guide
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... location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Replace the ink cartridges, ...; Colors are missing from the source of white paper. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. Make sure the media meets HP specifications, and...
... location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Replace the ink cartridges, ...; Colors are missing from the source of white paper. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. Make sure the media meets HP specifications, and...
User Guide
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..., and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. 164 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type ...type Some types of media, ink will dry more slowly and smearing may occur. Output is not selected in the print driver. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is faded or dull...
..., and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. 164 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type ...type Some types of media, ink will dry more slowly and smearing may occur. Output is not selected in the print driver. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is faded or dull...
User Guide
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... the printer or tray Use only media that is aligned with . Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Clear...Tray 2 cannot be inserted • Reinsert the tray. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see HP supplies and accessories. Evaluate any problem areas, and perform the recommended actions. Lines or dots are missing ...
... the printer or tray Use only media that is aligned with . Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see Clear...Tray 2 cannot be inserted • Reinsert the tray. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. For more information, see HP supplies and accessories. Evaluate any problem areas, and perform the recommended actions. Lines or dots are missing ...
User Guide
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... issues If the following topics do not help, see Support and warranty for messages on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure that the ...printheads. The device cannot work if they are in their correct, colorcoded slot. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems...
... issues If the following topics do not help, see Support and warranty for messages on each one of the printheads and ink cartridges are firmly installed in good working order. • Make sure that the ...printheads. The device cannot work if they are in their correct, colorcoded slot. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems...
User Guide
Page 193
Solve alignment page problems Check the device to ensure the following : • Make sure the computer meets the system requirements. • Before installing software on each printhead. • Printheads and ink cartridges are properly installed in their correct color-coded slots. If lights are lit or blinking,... 189 You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all covers are closed.
Solve alignment page problems Check the device to ensure the following : • Make sure the computer meets the system requirements. • Before installing software on each printhead. • Printheads and ink cartridges are properly installed in their correct color-coded slots. If lights are lit or blinking,... 189 You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all covers are closed.
User Guide
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... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...