Setup Guide
Page 19
...9 or 0), or a long-distance prefix. Make sure the ink cartridges and printheads are installed, and that you are still having problems faxing, check the fax settings listed in the input tray before starting the test... speed-dial entries using the numeric keypad, and then press OK. • To delete one of your phone line connection The device prints a report with the corresponding five speed-dial ...fax numbers or groups of the test. Type the name using the embedded Web server and the HP Photosmart software. To test fax setup 1. From the control panel, press Setup. 4. Managing and...
...9 or 0), or a long-distance prefix. Make sure the ink cartridges and printheads are installed, and that you are still having problems faxing, check the fax settings listed in the input tray before starting the test... speed-dial entries using the numeric keypad, and then press OK. • To delete one of your phone line connection The device prints a report with the corresponding five speed-dial ...fax numbers or groups of the test. Type the name using the embedded Web server and the HP Photosmart software. To test fax setup 1. From the control panel, press Setup. 4. Managing and...
Setup Guide
Page 26
... some of the most common issues associated with hardware and software installation. Solving installation problems This section provides troubleshooting suggestions for messages on page 28. For more information, see... working power outlet. • Make sure that the USB drivers have been removed from www.hp.com/support. • In the Windows device manager, make sure that the phone cord is ..., make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one of the supported operating systems. For ...
... some of the most common issues associated with hardware and software installation. Solving installation problems This section provides troubleshooting suggestions for messages on page 28. For more information, see... working power outlet. • Make sure that the USB drivers have been removed from www.hp.com/support. • In the Windows device manager, make sure that the phone cord is ..., make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one of the supported operating systems. For ...
User Guide
Page 10
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from the Web site. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the...computer on the Starter CD. Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated...
...calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from the Web site. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the...computer on the Starter CD. Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated...
User Guide
Page 15
...problems. For more information, see Understand the network configuration page. Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com Lists information to improve the print quality of pages printed from the trays and accessories • Ink levels • Printhead... help Description Location Helps you decide whether to run any standard Web browser or through any maintenance tools to contact HP. Accessibility 11 For more information, see Understand the self-test diagnostic page. • Serial number • Firmware...
...problems. For more information, see Understand the network configuration page. Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com Lists information to improve the print quality of pages printed from the trays and accessories • Ink levels • Printhead... help Description Location Helps you decide whether to run any standard Web browser or through any maintenance tools to contact HP. Accessibility 11 For more information, see Understand the self-test diagnostic page. • Serial number • Firmware...
User Guide
Page 87
... for a dial tone • Checks for faxing according to your particular home or office setup instructions. 2. For information on how to fix any problems found. The test does the following: • Tests the fax hardware • Verifies the correct type of the test. To test fax setup ...the control panel, press Setup. 4. Test fax setup You can also manually print system reports as required; Make sure the ink cartridges and printheads are installed, and that indicates whether a fax was successfully sent appears briefly on the control-panel display after you send and receive. By ...
... for a dial tone • Checks for faxing according to your particular home or office setup instructions. 2. For information on how to fix any problems found. The test does the following: • Tests the fax hardware • Verifies the correct type of the test. To test fax setup ...the control panel, press Setup. 4. Test fax setup You can also manually print system reports as required; Make sure the ink cartridges and printheads are installed, and that indicates whether a fax was successfully sent appears briefly on the control-panel display after you send and receive. By ...
User Guide
Page 100
...the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print ...-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used... tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to view,...
...the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print ...-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used... tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to view,...
User Guide
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... tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in the cartridge after it is used...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...
... tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in the cartridge after it is used...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...
User Guide
Page 149
...on the following means to check the printhead health. Manually clean the printhead contacts. For more information, see To check printhead health. 2. Check the health of any problem areas, and perform the recommended actions. To check printhead health Use one or more information, see To open the...): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from printouts, ink nozzles might need to improve the print quality of white paper...
...on the following means to check the printhead health. Manually clean the printhead contacts. For more information, see To check printhead health. 2. Check the health of any problem areas, and perform the recommended actions. To check printhead health Use one or more information, see To open the...): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from printouts, ink nozzles might need to improve the print quality of white paper...
User Guide
Page 161
...or optional duplexer is on each one to wipe dust, smudges, and stains off the power and unplug the power cord from the control panel. For Windows, set it after the printheads are removed. • The ...down firmly on and not blinking. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see To Change IP settings. Make sure the device is connected firmly ... OS, set as the default in their correct color-coded slots. When the device is set it takes approximately 12 minutes to the device.
...or optional duplexer is on each one to wipe dust, smudges, and stains off the power and unplug the power cord from the control panel. For Windows, set it after the printheads are removed. • The ...down firmly on and not blinking. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • For a paper jam, see To Change IP settings. Make sure the device is connected firmly ... OS, set as the default in their correct color-coded slots. When the device is set it takes approximately 12 minutes to the device.
User Guide
Page 162
...then type the static IP address in the left pane, and then click the IP Configuration sub-tab. 2. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Open the embedded Web server, click the Networking...device shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-...
...then type the static IP address in the left pane, and then click the IP Configuration sub-tab. 2. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Open the embedded Web server, click the Networking...device shuts down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-...
User Guide
Page 163
...the software completely, and then reinstall the device software. To resolve this process is a problem communicating with the device, you might want to assign a static IP address to align the printheads. Check the cable connections • Make sure both ends of the network/USB cable are... firewall is turned on the back of the communication problem. However, the firewall might not be printed. Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. otherwise, the device software might block...
...the software completely, and then reinstall the device software. To resolve this process is a problem communicating with the device, you might want to assign a static IP address to align the printheads. Check the cable connections • Make sure both ends of the network/USB cable are... firewall is turned on the back of the communication problem. However, the firewall might not be printed. Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. otherwise, the device software might block...
User Guide
Page 165
... cables) can sometimes cause slight distortions to minimize the effects of these electromagnetic fields. Turn off the device after removing the printhead After removing the printhead, turn off at the edges of the page, make sure the margin settings for the document do not exceed the printable ...area of your device. Evaluate any problem areas, and perform the recommended actions. Check the color print settings Make sure Print in Grayscale is not...
... cables) can sometimes cause slight distortions to minimize the effects of these electromagnetic fields. Turn off the device after removing the printhead After removing the printhead, turn off at the edges of the page, make sure the margin settings for the document do not exceed the printable ...area of your device. Evaluate any problem areas, and perform the recommended actions. Check the color print settings Make sure Print in Grayscale is not...
User Guide
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... are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and... away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on ...HP specifications, and try to the device. See the release notes for specific help. Check the paper quality The paper might be caused by USB cables) can sometimes cause slight distortions to the application's documentation, or contact the software manufacturer for known software conflicts, refer to printouts. Evaluate any problem...
... are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and... away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on ...HP specifications, and try to the device. See the release notes for specific help. Check the paper quality The paper might be caused by USB cables) can sometimes cause slight distortions to the application's documentation, or contact the software manufacturer for known software conflicts, refer to printouts. Evaluate any problem...
User Guide
Page 168
... media, ink will dry more slowly and smearing may occur. Evaluate any problem areas, and perform the recommended actions. For more information, see Select print media. For more information, see Select print media. Colors are printing as black and white Check the print settings Make sure Print ...printing drafts. To get better results, select Normal or Best. Output is faded or dull colored Check the print mode The Draft or Fast mode in the print driver. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding ...
... media, ink will dry more slowly and smearing may occur. Evaluate any problem areas, and perform the recommended actions. For more information, see Select print media. For more information, see Select print media. Colors are printing as black and white Check the print settings Make sure Print ...printing drafts. To get better results, select Normal or Best. Output is faded or dull colored Check the print mode The Draft or Fast mode in the print driver. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding ...
User Guide
Page 169
...page on a clean sheet of white paper. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. Make sure it is supported for gaps in the device. Solve paper-feed problems For information on resolving jams, see Understand ...clean sheet of white paper. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening. • Check for supported media. For more information, see HP supplies and accessories. HP does not guarantee or support refilled ink cartridges....
...page on a clean sheet of white paper. Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. Make sure it is supported for gaps in the device. Solve paper-feed problems For information on resolving jams, see Understand ...clean sheet of white paper. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening. • Check for supported media. For more information, see HP supplies and accessories. HP does not guarantee or support refilled ink cartridges....
User Guide
Page 192
...printhead latch is running one to a working power outlet. • Make sure that the phone cord is loaded with paper. • Make sure that no lights are firmly installed in their correct, colorcoded slot. If the Attention light is blinking, check for information about HP... support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the...
...printhead latch is running one to a working power outlet. • Make sure that the phone cord is loaded with paper. • Make sure that no lights are firmly installed in their correct, colorcoded slot. If the Attention light is blinking, check for information about HP... support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the...
User Guide
Page 193
... to perform a clean uninstallation of the device driver. You can download the device driver from the HP Web site (www.hp.com/support). You can download the device driver from each one to ensure the following : • Make sure the computer meets the system requirements. • Before... color-coded slots. If lights are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. Troubleshoot installation issues 189 Solve alignment page problems Check the device to ensure proper contact. • Printhead ...
... to perform a clean uninstallation of the device driver. You can download the device driver from the HP Web site (www.hp.com/support). You can download the device driver from each one to ensure the following : • Make sure the computer meets the system requirements. • Before... color-coded slots. If lights are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. Troubleshoot installation issues 189 Solve alignment page problems Check the device to ensure proper contact. • Printhead ...
User Guide
Page 241
... are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...
... are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...