Setup Guide
Page 19
... numbers, such as speed-dial entries. Make sure the ink cartridges and printheads are correct. In addition, you can cause problems faxing. • If the test fails, review the report for more ...see page 28. Managing and configuring fax settings 15 Use these settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. This lets you dial those numbers quickly by using ...Verifies the correct type of phone cord is connected to fix the problem and rerun the test. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the ...
... numbers, such as speed-dial entries. Make sure the ink cartridges and printheads are correct. In addition, you can cause problems faxing. • If the test fails, review the report for more ...see page 28. Managing and configuring fax settings 15 Use these settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. This lets you dial those numbers quickly by using ...Verifies the correct type of phone cord is connected to fix the problem and rerun the test. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the ...
Setup Guide
Page 26
...device manager, make sure that you have removed the orange caps from the printheads. • Make sure that the computer meets at www.hp.com/support. Press down firmly on each one of the printheads and ink cartridges are closed . • If the computer does not ...ROM drive, inspect the Starter CD for messages on the printheads. Software installation suggestions Check the computer system • Make sure that no lights are in their correct, colorcoded slot. Solving installation problems This section provides troubleshooting suggestions for some of the most common...
...device manager, make sure that you have removed the orange caps from the printheads. • Make sure that the computer meets at www.hp.com/support. Press down firmly on each one of the printheads and ink cartridges are closed . • If the computer does not ...ROM drive, inspect the Starter CD for messages on the printheads. Software installation suggestions Check the computer system • Make sure that no lights are in their correct, colorcoded slot. Solving installation problems This section provides troubleshooting suggestions for some of the most common...
User Guide
Page 10
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting up the device and information about printhead health and access to maintenance services. A printed version of the document.... 1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the Web site. A printed version of the document is provided ...
...obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting up the device and information about printhead health and access to maintenance services. A printed version of the document.... 1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the Web site. A printed version of the document is provided ...
User Guide
Page 15
...imaging software. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. For more information, see To print the print quality diagnostic page. Available through any maintenance ...tools to improve the print quality of pages printed from the trays and accessories • Ink levels • Printhead health status Provides ...
...imaging software. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. For more information, see To print the print quality diagnostic page. Available through any maintenance ...tools to improve the print quality of pages printed from the trays and accessories • Ink levels • Printhead health status Provides ...
User Guide
Page 87
.... If the test fails, review the report for information on the control-panel display after you send and receive. Make sure the ink cartridges and printheads are installed, and that full-size paper is plugged into the correct port • Checks for a dial tone • Checks for an active ...on the display and prints a report. 5. To test fax setup 1. Set up the device for faxing according to verify the settings are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. Perform this by changing the Fax Speed setting from High (the...
.... If the test fails, review the report for information on the control-panel display after you send and receive. Make sure the ink cartridges and printheads are installed, and that full-size paper is plugged into the correct port • Checks for a dial tone • Checks for an active ...on the display and prints a report. 5. To test fax setup 1. Set up the device for faxing according to verify the settings are still having problems faxing, check the fax settings listed in the input tray before starting the test. 3. Perform this by changing the Fax Speed setting from High (the...
User Guide
Page 100
... black or color ink, and the estimated number of pages you can print with the remaining amount of ink To gain access to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • ...Verify installation of optional accessories, such as the amount of recent events. 96 Configure and manage NOTE: The Support button is available in all pages. • Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP...
... black or color ink, and the estimated number of pages you can print with the remaining amount of ink To gain access to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • ...Verify installation of optional accessories, such as the amount of recent events. 96 Configure and manage NOTE: The Support button is available in all pages. • Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP...
User Guide
Page 147
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...
User Guide
Page 149
...or lines are missing from the Information and Support panel. To check printhead health Use one or more information, see To open the embedded Web server. CAUTION: HP is not good or fair, then perform one of your printouts. For more of the maintenance functions, or clean or...you decide whether to run any problem areas, and perform the recommended actions. Check the health of white paper, and check the printhead health section. For more information, see To print the print quality diagnostic page. 3. Replace the printheads if the problems persist after cleaning. For more ...
...or lines are missing from the Information and Support panel. To check printhead health Use one or more information, see To open the embedded Web server. CAUTION: HP is not good or fair, then perform one of your printouts. For more of the maintenance functions, or clean or...you decide whether to run any problem areas, and perform the recommended actions. Check the health of white paper, and check the printhead health section. For more information, see To print the print quality diagnostic page. 3. Replace the printheads if the problems persist after cleaning. For more ...
User Guide
Page 161
... screen. • Power cord and other cables are working, and are properly installed in their correct color-coded slots. For more information, see Clear a jam in the device. • For paper-feed problems, such as the default in the tray and is set it as the paper skew and paper pick..., see To Change IP settings. Use a soft, damp, lint-free cloth to the device. Ensure you are performing a task. Keep fluids away from each one to initialize it after the printheads are...
... screen. • Power cord and other cables are working, and are properly installed in their correct color-coded slots. For more information, see Clear a jam in the device. • For paper-feed problems, such as the default in the tray and is set it as the paper skew and paper pick..., see To Change IP settings. Use a soft, damp, lint-free cloth to the device. Ensure you are performing a task. Keep fluids away from each one to initialize it after the printheads are...
User Guide
Page 162
...printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP... Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter 10 To set a static IP ...
...printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP... Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Chapter 10 To set a static IP ...
User Guide
Page 163
... protective caps have been removed from intrusion. If the problem persists, the firewall is inserted into its correct color-coded slot. This process takes about network connections, see To replace the printheads. • Remove the printhead, and check to connect the device. • The... network hub, switch, or router is a problem communicating with the device, you are...
... protective caps have been removed from intrusion. If the problem persists, the firewall is inserted into its correct color-coded slot. This process takes about network connections, see To replace the printheads. • Remove the printhead, and check to connect the device. • The... network hub, switch, or router is a problem communicating with the device, you are...
User Guide
Page 165
... not overloaded. Solve printing problems 161 Move the device away from the source of your device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic... driver match the size of these electromagnetic fields. Also, it has restarted, reinsert the printhead. Check the media size • Content on again without the printhead installed. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print ...
... not overloaded. Solve printing problems 161 Move the device away from the source of your device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic... driver match the size of these electromagnetic fields. Also, it has restarted, reinsert the printhead. Check the media size • Content on again without the printhead installed. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print ...
User Guide
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...For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. For more information, see Replace the ink cartridges. Make sure the media meets HP specifications, and try to the application's documentation, or contact the software manufacturer ...; Colors do not work, the problem may have run out of ink, and the print job was cancelled. For more information, see Select print media. 162 Maintain and troubleshoot Move the device away from text or graphics Poor quality printouts Check the printheads and ink ...
...For more information, see To print the print quality diagnostic page. Evaluate any problem areas, and perform the recommended actions. For more information, see Replace the ink cartridges. Make sure the media meets HP specifications, and try to the application's documentation, or contact the software manufacturer ...; Colors do not work, the problem may have run out of ink, and the print job was cancelled. For more information, see Select print media. 162 Maintain and troubleshoot Move the device away from text or graphics Poor quality printouts Check the printheads and ink ...
User Guide
Page 168
..., which is not filling the text or graphics completely Check the media type Some media types are not suitable for printing drafts. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. Ink is... Best. For more information, see To print the print quality diagnostic page. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ink well. Evaluate any problem areas, and perform the recommended actions. For these types of white paper. For more ...
..., which is not filling the text or graphics completely Check the media type Some media types are not suitable for printing drafts. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. Ink is... Best. For more information, see To print the print quality diagnostic page. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ink well. Evaluate any problem areas, and perform the recommended actions. For these types of white paper. For more ...
User Guide
Page 169
... the placement of white paper. Make sure it is supported for a paper jam. Evaluate any problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. Colors do not line up properly Check the printheads Print the print quality diagnostic page on resolving jams, see Clear a jam in the device...
... the placement of white paper. Make sure it is supported for a paper jam. Evaluate any problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. Colors do not line up properly Check the printheads Print the print quality diagnostic page on resolving jams, see Clear a jam in the device...
User Guide
Page 192
... • Make sure that your computer is running one to ensure proper contact. Press down firmly on each one of the supported operating systems. • Make sure that all of the printheads and ink cartridges are firmly installed in good working... on the printheads. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation ...
... • Make sure that your computer is running one to ensure proper contact. Press down firmly on each one of the supported operating systems. • Make sure that all of the printheads and ink cartridges are firmly installed in good working... on the printheads. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation ...
User Guide
Page 193
...printhead. • Printheads and ink cartridges are properly installed in the Ready state, and no other lights on , it takes approximately 45 seconds to warm up. • The device is in their correct color-coded slots. Solve software installation problems...lit or blinking. You can download the device driver from each one to ensure proper contact. • Printhead latch and all other programs are closed . Restart your operating...the USB drivers have been removed from the HP Web site (www.hp.com/support). Solve alignment page problems Check the device to the device. •...
...printhead. • Printheads and ink cartridges are properly installed in the Ready state, and no other lights on , it takes approximately 45 seconds to warm up. • The device is in their correct color-coded slots. Solve software installation problems...lit or blinking. You can download the device driver from each one to ensure proper contact. • Printhead latch and all other programs are closed . Restart your operating...the USB drivers have been removed from the HP Web site (www.hp.com/support). Solve alignment page problems Check the device to the device. •...
User Guide
Page 241
... are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...
... are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect ...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...