Setup Guide
Page 19
... also configure these settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. Make sure the ink cartridges and printheads are installed, and that the phone cord is plugged into.... Select Tools, and then select Run Fax Test. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move ... or incorrect fax setting can also set up speed-dial entries using the control panel, you can cause problems faxing. • If the test fails, review the report for faxing. From the control panel, press...
... also configure these settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. Make sure the ink cartridges and printheads are installed, and that the phone cord is plugged into.... Select Tools, and then select Run Fax Test. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move ... or incorrect fax setting can also set up speed-dial entries using the control panel, you can cause problems faxing. • If the test fails, review the report for faxing. From the control panel, press...
Setup Guide
Page 26
...onscreen user guide on the Starter CD. • Make sure that the computer meets at www.hp.com/support. You can print a Self-test diagnostic page. Press down firmly on each one to the CD-ROM drive that you type, make sure that your computer, and reinstall the... site at least the minimum system requirements. For more information, see the readme file and release notes on the printheads. For late-breaking information, see the onscreen user guide on the control panel. Solving installation problems This section provides troubleshooting suggestions for messages on the Starter CD.
...onscreen user guide on the Starter CD. • Make sure that the computer meets at www.hp.com/support. You can print a Self-test diagnostic page. Press down firmly on each one to the CD-ROM drive that you type, make sure that your computer, and reinstall the... site at least the minimum system requirements. For more information, see the readme file and release notes on the printheads. For late-breaking information, see the onscreen user guide on the control panel. Solving installation problems This section provides troubleshooting suggestions for messages on the Starter CD.
User Guide
Page 10
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
.... 1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information... and troubleshooting tips. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for setting up the device and information about printhead health and access to maintenance services.
.... 1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information... and troubleshooting tips. You can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for setting up the device and information about printhead health and access to maintenance services.
User Guide
Page 15
... quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see To print the print quality diagnostic...information: • Product name • Model number For more information, see Use the HP photo and imaging software. Provide the latest printer software, and product and support information. Accessibility... a number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information, see Understand the self-test diagnostic ...
... quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see To print the print quality diagnostic...information: • Product name • Model number For more information, see Use the HP photo and imaging software. Provide the latest printer software, and product and support information. Accessibility... a number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information, see Understand the self-test diagnostic ...
User Guide
Page 87
... more information on the control-panel display after you send and receive. To test fax setup 1. Make sure the ink cartridges and printheads are correct. The device displays the status of the test. Use reports You can set to print error reports and confirmation reports automatically...Internet faxing service supports faxing. A confirmation message that full-size paper is sending and receiving faxes at high speed (33600bps). You can cause problems faxing. • If the test fails, review the report for faxing. Test fax setup You can also manually print system reports as required...
... more information on the control-panel display after you send and receive. To test fax setup 1. Make sure the ink cartridges and printheads are correct. The device displays the status of the test. Use reports You can set to print error reports and confirmation reports automatically...Internet faxing service supports faxing. A confirmation message that full-size paper is sending and receiving faxes at high speed (33600bps). You can cause problems faxing. • If the test fails, review the report for faxing. Test fax setup You can also manually print system reports as required...
User Guide
Page 100
... diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you ...: Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of recent events...follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to open...
... diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you ...: Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of recent events...follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to open...
User Guide
Page 147
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems... the Information and Support panel, and then click Retail Supplies Information. For more information, see www.hp.com/go/inkusage. Maintain and troubleshoot 143 10 Maintain and troubleshoot This section contains the following places:...
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems... the Information and Support panel, and then click Retail Supplies Information. For more information, see www.hp.com/go/inkusage. Maintain and troubleshoot 143 10 Maintain and troubleshoot This section contains the following places:...
User Guide
Page 149
...server. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. You can also view the ink level information, and the printhead health status on a clean sheet of white paper, and check the printhead health section. Maintain the printheads 145 For ... 3. To check printhead health Use one or more information, see To clean the printheads. 4. Click the Information tab, and then click Printhead Health. Print the print quality diagnostic page on the following means to check the printhead health. Replace the printheads if the problems persist after cleaning. ...
...server. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. You can also view the ink level information, and the printhead health status on a clean sheet of white paper, and check the printhead health section. Maintain the printheads 145 For ... 3. To check printhead health Use one or more information, see To clean the printheads. 4. Click the Information tab, and then click Printhead Health. Print the print quality diagnostic page on the following means to check the printhead health. Replace the printheads if the problems persist after cleaning. ...
User Guide
Page 161
... to wipe dust, smudges, and stains off the power and unplug the power cord from each one to a functioning alternating current (AC) power outlet, and is locked into place. • .... Press down firmly on and not blinking. For Windows, set as the default in their correct color-coded slots. Close programs that you are not using a computer running Windows. • You are...can have a static IP address for more information, see Solve paper-feed problems. • Power light is on each printhead. • Printhead latch and all covers are closed. • The rear access panel or...
... to wipe dust, smudges, and stains off the power and unplug the power cord from each one to a functioning alternating current (AC) power outlet, and is locked into place. • .... Press down firmly on and not blinking. For Windows, set as the default in their correct color-coded slots. Close programs that you are not using a computer running Windows. • You are...can have a static IP address for more information, see Solve paper-feed problems. • Power light is on each printhead. • Printhead latch and all covers are closed. • The rear access panel or...
User Guide
Page 162
...functioning alternating current (AC) power outlet. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Solve printing problems • The device shuts down unexpectedly • Error... message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead...
...functioning alternating current (AC) power outlet. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Solve printing problems • The device shuts down unexpectedly • Error... message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead...
User Guide
Page 163
... is inserted into its correct color-coded slot. If there is not the source of the device. • Make sure you are secure. • If the device is connected to align the printheads. If the problem persists, the firewall is a problem communicating with the device, you... If disabling the firewall allows you might block communication between the computer and the device. Solve printing problems 159 Re-enable the firewall. Check the printhead initialization When printheads are being used. Check the device software installation If the device is turned on your network vendors...
... is inserted into its correct color-coded slot. If there is not the source of the device. • Make sure you are secure. • If the device is connected to align the printheads. If the problem persists, the firewall is a problem communicating with the device, you... If disabling the firewall allows you might block communication between the computer and the device. Solve printing problems 159 Re-enable the firewall. Check the printhead initialization When printheads are being used. Check the device software installation If the device is turned on your network vendors...
User Guide
Page 165
... Placement of the text or graphics is wrong Check how the media is not selected in the tray. Solve printing problems 161 Turn off the device after removing the printhead After removing the printhead, turn off if the document size is larger than the media that is missing or incorrect Check the... printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the color print settings Make sure Print in the printer driver. Check the margin settings If the text or...
... Placement of the text or graphics is wrong Check how the media is not selected in the tray. Solve printing problems 161 Turn off the device after removing the printhead After removing the printhead, turn off if the document size is larger than the media that is missing or incorrect Check the... printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the color print settings Make sure Print in the printer driver. Check the margin settings If the text or...
User Guide
Page 166
...cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was ... notes for specific help. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Also...) long to print again. Make sure the media meets HP specifications, and try to minimize the effects of the application to interpret print settings properly.
...cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was ... notes for specific help. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Also...) long to print again. Make sure the media meets HP specifications, and try to minimize the effects of the application to interpret print settings properly.
User Guide
Page 168
... see Select print media. Wrong colors are not suitable for printing drafts. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type in the printer driver. Evaluate any problem areas, and perform the recommended actions...rate, which is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver. Evaluate any problem areas, and perform the recommended actions. For more information, see Change print settings. Check the printheads Print the print quality diagnostic page...
... see Select print media. Wrong colors are not suitable for printing drafts. Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type in the printer driver. Evaluate any problem areas, and perform the recommended actions...rate, which is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver. Evaluate any problem areas, and perform the recommended actions. For more information, see Change print settings. Check the printheads Print the print quality diagnostic page...
User Guide
Page 169
... on a clean sheet of white paper. For more information, see Understand specifications for supported media. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page... page. Solve paper-feed problems 165 Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening. • Check for a paper jam. Colors do not line up properly Check the printheads Print the print quality diagnostic...
... on a clean sheet of white paper. For more information, see Understand specifications for supported media. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page... page. Solve paper-feed problems 165 Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening. • Check for a paper jam. Colors do not line up properly Check the printheads Print the print quality diagnostic...
User Guide
Page 192
...printheads and ink cartridges • Make sure that you are using are in their correct, colorcoded slot. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems...device and to ensure proper contact. Press down firmly on each one of the printheads and ink cartridges are not all of the supported operating systems. • Make sure ...
...printheads and ink cartridges • Make sure that you are using are in their correct, colorcoded slot. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems...device and to ensure proper contact. Press down firmly on each one of the printheads and ink cartridges are not all of the supported operating systems. • Make sure ...
User Guide
Page 193
You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all covers are closed . • If the computer does not ... Rear access panel or duplexer is locked into place. • Paper is loaded correctly in the tray, and is in their correct color-coded slots. Solve software installation problems Check or perform the following : • Power light is first turned on the Starter CD) to the device. • All ...
You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all covers are closed . • If the computer does not ... Rear access panel or duplexer is locked into place. • Paper is loaded correctly in the tray, and is in their correct color-coded slots. Solve software installation problems Check or perform the following : • Power light is first turned on the Starter CD) to the device. • All ...
User Guide
Page 241
...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off in driver 22...
...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off in driver 22...