Setup Guide
Page 19
... you can configure the fax settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. For information on the EWS, see the onscreen user guide on the Starter CD. Make sure the ink cartridges and printheads are associated with the results of the test. For information, see ...of the device and to delete, and then press OK. Test fax setup You can cause problems faxing. • If the test fails, review the report for faxing. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to the...
... you can configure the fax settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. For information on the EWS, see the onscreen user guide on the Starter CD. Make sure the ink cartridges and printheads are associated with the results of the test. For information, see ...of the device and to delete, and then press OK. Test fax setup You can cause problems faxing. • If the test fails, review the report for faxing. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to the...
Setup Guide
Page 26
...on the Starter CD. • Make sure that the phone cord is not jammed in their correct, colorcoded slot. Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. When the device is ... the orange caps from www.hp.com/support. • In the Windows device manager, make sure that you are using a computer running one to the 1-LINE port. Hardware installation suggestions Check the device • Make sure that all of the printheads and ink cartridges are firmly ...
...on the Starter CD. • Make sure that the phone cord is not jammed in their correct, colorcoded slot. Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation. When the device is ... the orange caps from www.hp.com/support. • In the Windows device manager, make sure that you are using a computer running one to the 1-LINE port. Hardware installation suggestions Check the device • Make sure that all of the printheads and ink cartridges are firmly ...
User Guide
Page 10
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
.... For more information, see Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online... can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting...about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the Web site....
.... For more information, see Toolbox (Windows). HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online... can obtain product information and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting...about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in this guide from the Web site....
User Guide
Page 15
..., diagnose, and resolve printing problems. For more information, see Use the HP photo and imaging software. www.hp.com/support www.hp.com Lists information to improve the print quality of your printouts. For more information, see HP Instant Support. Provides information about... that have occurred. For more information, see Obtain HP telephone support. During the warranty period, this support is often free of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information...
..., diagnose, and resolve printing problems. For more information, see Use the HP photo and imaging software. www.hp.com/support www.hp.com Lists information to improve the print quality of your printouts. For more information, see HP Instant Support. Provides information about... that have occurred. For more information, see Obtain HP telephone support. During the warranty period, this support is often free of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information...
User Guide
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...The device prints a report with your fax setup to make sure their Internet faxing service supports faxing. Make sure the ink cartridges and printheads are correct. these reports provide useful system information about the device. Test fax setup 83 Perform this test after each fax you have ... properly for faxing. Select Tools, and then select Run Fax Test. Review the report. • If the test passes and you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can test your telephone company to make sure it...
...The device prints a report with your fax setup to make sure their Internet faxing service supports faxing. Make sure the ink cartridges and printheads are correct. these reports provide useful system information about the device. Test fax setup 83 Perform this test after each fax you have ... properly for faxing. Select Tools, and then select Run Fax Test. Review the report. • If the test passes and you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can test your telephone company to make sure it...
User Guide
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... page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink ... and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as ...
... page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink ... and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as ...
User Guide
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...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems... scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies by...
...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems... scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies by...
User Guide
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... open the Toolbox. Replace the printheads if the problems persist after cleaning. For more information, see To replace the printheads. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads. To check printhead health Use one or more information, see To open... in the left pane. • Toolbox (Windows): Open the Toolbox. CAUTION: HP is not good or fair, then perform one of the printheads. You can also view the ink level information, and the printhead health status on a clean sheet of your printouts. Check the health of the ...
... open the Toolbox. Replace the printheads if the problems persist after cleaning. For more information, see To replace the printheads. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads. To check printhead health Use one or more information, see To open... in the left pane. • Toolbox (Windows): Open the Toolbox. CAUTION: HP is not good or fair, then perform one of the printheads. You can also view the ink level information, and the printhead health status on a clean sheet of your printouts. Check the health of the ...
User Guide
Page 161
...is not jammed in the device. • Printheads and ink cartridges are properly installed in the Printer Setup Utility. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is set as from each one to ensure proper contact. For voltage requirements, ...The exterior of the case. For Windows, set it as the default in the device. • For paper-feed problems, such as the default in their correct color-coded slots. Clean the exterior NOTE: Before cleaning the device, turn off of the device does not require cleaning. Troubleshooting...
...is not jammed in the device. • Printheads and ink cartridges are properly installed in the Printer Setup Utility. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is set as from each one to ensure proper contact. For voltage requirements, ...The exterior of the case. For Windows, set it as the default in the device. • For paper-feed problems, such as the default in their correct color-coded slots. Clean the exterior NOTE: Before cleaning the device, turn off of the device does not require cleaning. Troubleshooting...
User Guide
Page 162
... 3. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Error message appears on the page is missing... unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-recoverable...
... 3. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Error message appears on the page is missing... unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A non-recoverable...
User Guide
Page 163
... the orange protective caps have been removed from intrusion. Device does not accept printhead Check the printhead latch Make sure the printhead latch is a security program that protects a computer from the printhead. For more information about 12 minutes. For more information, see Configure the ...only the automatic alignment pages can be installed correctly. If the problem persists, the firewall is inserted into its correct color-coded slot. For more information, see To Change IP settings. Solve printing problems 159 Check the device setup for a network environment Ensure the...
... the orange protective caps have been removed from intrusion. Device does not accept printhead Check the printhead latch Make sure the printhead latch is a security program that protects a computer from the printhead. For more information about 12 minutes. For more information, see Configure the ...only the automatic alignment pages can be installed correctly. If the problem persists, the firewall is inserted into its correct color-coded slot. For more information, see To Change IP settings. Solve printing problems 159 Check the device setup for a network environment Ensure the...
User Guide
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Check the color print settings Make sure Print in Grayscale is less than the media that you use a USB cable that you are cut off if the document size is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of your device. For... the edges of the stack of the electromagnetic fields. For more information, see Set minimum margins. Solve printing problems 161 Turn off the device after removing the printhead After removing the printhead, turn it on the page is larger than 3 meters (9.8 feet) long to printouts. After it has restarted...
Check the color print settings Make sure Print in Grayscale is less than the media that you use a USB cable that you are cut off if the document size is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of your device. For... the edges of the stack of the electromagnetic fields. For more information, see Set minimum margins. Solve printing problems 161 Turn off the device after removing the printhead After removing the printhead, turn it on the page is larger than 3 meters (9.8 feet) long to printouts. After it has restarted...
User Guide
Page 166
...up properly • Lines or dots are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. ...is less than 3 meters (9.8 feet) long to print again. Make sure the media meets HP specifications, and try to minimize the effects of these electromagnetic fields. For more information, see Replace...specific help. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper...
...up properly • Lines or dots are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. ...is less than 3 meters (9.8 feet) long to print again. Make sure the media meets HP specifications, and try to minimize the effects of these electromagnetic fields. For more information, see Replace...specific help. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper...
User Guide
Page 168
...the print settings Make sure Print in Grayscale is not selected in the print driver. For more information, see Select print media. Wrong colors are not suitable for printing drafts. For more information, see Select print media. Output is good for use with the device. For ...print the print quality diagnostic page. 164 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. To get better results, select Normal or Best. Evaluate any problem areas, and perform the recommended actions. Check the paper type setting ...
...the print settings Make sure Print in Grayscale is not selected in the print driver. For more information, see Select print media. Wrong colors are not suitable for printing drafts. For more information, see Select print media. Output is good for use with the device. For ...print the print quality diagnostic page. 164 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. To get better results, select Normal or Best. Evaluate any problem areas, and perform the recommended actions. Check the paper type setting ...
User Guide
Page 169
... missing from text or graphics Check the printheads Print the print quality diagnostic page on resolving jams, see HP supplies and accessories. For more information, see To print the print quality diagnostic page. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges...For ordering information, see Clear a jam in the placement of your software to the device or printhead. Make sure it is supported for gaps in the device. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality ...
... missing from text or graphics Check the printheads Print the print quality diagnostic page on resolving jams, see HP supplies and accessories. For more information, see To print the print quality diagnostic page. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges...For ordering information, see Clear a jam in the placement of your software to the device or printhead. Make sure it is supported for gaps in the device. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality ...
User Guide
Page 192
... problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make sure that all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on the printheads. Press down firmly on each one of the printheads...
... problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make sure that all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on the printheads. Press down firmly on each one of the printheads...
User Guide
Page 193
...disabled. • If you are closed. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that you are ... type, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all covers are using a computer running Windows, and the... color-coded slots. Solve alignment page problems Check the device to ensure the following : • Make sure the computer meets the system requirements. • Before installing software on each printhead. • Printheads ...
...disabled. • If you are closed. You can download the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that you are ... type, make sure that the USB drivers have been removed from each one to ensure proper contact. • Printhead latch and all covers are using a computer running Windows, and the... color-coded slots. Solve alignment page problems Check the device to ensure the following : • Make sure the computer meets the system requirements. • Before installing software on each printhead. • Printheads ...
User Guide
Page 241
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off in driver 22...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off in driver 22...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...