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...securely on the product. If the product does not operate normally, see Maintaining and troubleshooting. 9. Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. registered trademarks... and instructions marked on a stable surface. 7. There are registered trademarks of HP, BroadCom and LinkSys. 4. The only warranties for technical or editorial errors or...trademark of Microsoft Corporation. Windows Connect NowTM is grounded, check with the printer. 2. Safety Information Always follow basic safety precautions when using this product to ...
...securely on the product. If the product does not operate normally, see Maintaining and troubleshooting. 9. Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. registered trademarks... and instructions marked on a stable surface. 7. There are registered trademarks of HP, BroadCom and LinkSys. 4. The only warranties for technical or editorial errors or...trademark of Microsoft Corporation. Windows Connect NowTM is grounded, check with the printer. 2. Safety Information Always follow basic safety precautions when using this product to ...
User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
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... graphics 46 Resolving paper-feed problems...47 Tray cannot be inserted ...47 Another paper-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting...
... graphics 46 Resolving paper-feed problems...47 Tray cannot be inserted ...47 Another paper-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting...
User's Guide
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... information about printhead health and access to printer maintenance services. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. The HP Printer Utility is normally installed with the printer. Readme file and release notes Provide late-breaking information and troubleshooting tips. in the box with the printer software. Embedded Web server (network connection...
... information about printhead health and access to printer maintenance services. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. The HP Printer Utility is normally installed with the printer. Readme file and release notes Provide late-breaking information and troubleshooting tips. in the box with the printer software. Embedded Web server (network connection...
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
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...Align the cartridge with your thumb and forefinger and pulling it right away. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW You can check the estimated ink levels from its package, install it firmly toward you. 3. Remove the ink cartridge that ...requires replacement by grasping it between your printer, see Overview of time. For information about using these tools, see Supplies. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Gently pull ...
...Align the cartridge with your thumb and forefinger and pulling it right away. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW You can check the estimated ink levels from its package, install it firmly toward you. 3. Remove the ink cartridge that ...requires replacement by grasping it between your printer, see Overview of time. For information about using these tools, see Supplies. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Gently pull ...
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... number of the colored blocks, clean the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. See To align the printheads. 3 Test Pattern 2: If there are pointing, calibrate the linefeed....diagnostic page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the trays and duplex...
... number of the colored blocks, clean the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. See To align the printheads. 3 Test Pattern 2: If there are pointing, calibrate the linefeed....diagnostic page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the trays and duplex...
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...blink and the printer will not print, you have attempted to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Open the ...top cover. 2. Wait for 3 seconds. Toolbox is installed), and then click the Printer Services tab. Electrical contacts contain..., if one or both printhead lights on the printheads and in the printer. See To clean the printheads. Lift the printhead latch. 4. Suitable ...Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ...
...blink and the printer will not print, you have attempted to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Open the ...top cover. 2. Wait for 3 seconds. Toolbox is installed), and then click the Printer Services tab. Electrical contacts contain..., if one or both printhead lights on the printheads and in the printer. See To clean the printheads. Lift the printhead latch. 4. Suitable ...Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ...
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...manually (see To align the printheads). You might have to apply some pressure to ensure that the latch is properly engaged. If the printer does . Wait for the carriage to ensure proper contact. 7. not print the pages, start the alignment process manually (see Supplies.... its slot. 5. Insert the printhead into its orange protective caps. 6. the printhead which printheads work with your printer, see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW If the carriage does not move to the left automatically, press and hold (Resume button) for .
...manually (see To align the printheads). You might have to apply some pressure to ensure that the latch is properly engaged. If the printer does . Wait for the carriage to ensure proper contact. 7. not print the pages, start the alignment process manually (see Supplies.... its slot. 5. Insert the printhead into its orange protective caps. 6. the printhead which printheads work with your printer, see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW If the carriage does not move to the left automatically, press and hold (Resume button) for .
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...the configuration page and verify that the network settings have been reset. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). By default, the...; For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. The Power light blinks for a few seconds. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1.
...the configuration page and verify that the network settings have been reset. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). By default, the...; For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. The Power light blinks for a few seconds. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1.
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...Printer lights reference. ● No error messages appear on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn...programs that you are removed from the printer. ● Printer can print a configuration page. ENWW General troubleshooting tips 39 Press down firmly on the...printer is connected firmly to a functioning alternating current (AC) power outlet, and is set the printer as the default in the Printers folder. See Understanding the configuration page. ● The printer...
...Printer lights reference. ● No error messages appear on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn...programs that you are removed from the printer. ● Printer can print a configuration page. ENWW General troubleshooting tips 39 Press down firmly on the...printer is connected firmly to a functioning alternating current (AC) power outlet, and is set the printer as the default in the Printers folder. See Understanding the configuration page. ● The printer...
User's Guide
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...your computer screen; Check the printer setup ▲ See General troubleshooting tips. If the vents are on the sides of the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Printer is complete, only the ... the required operating environment for the printer. Check the printer vents ▲ The printer vents are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Resolving printing problems Printer shuts down unexpectedly Check the power...
...your computer screen; Check the printer setup ▲ See General troubleshooting tips. If the vents are on the sides of the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Printer is complete, only the ... the required operating environment for the printer. Check the printer vents ▲ The printer vents are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Resolving printing problems Printer shuts down unexpectedly Check the power...
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... the printer away from the source of the printer. Something on the page is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. If you are not overloaded. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW .... Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as those generated by USB cables) can sometimes cause slight distortions to minimize the effects of these electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and ...
... the printer away from the source of the printer. Something on the page is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. If you are not overloaded. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW .... Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as those generated by USB cables) can sometimes cause slight distortions to minimize the effects of these electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and ...
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... job that is printing, the printer might be too moist or too rough. If prompted by USB cables) can sometimes cause slight distortions to print again. When the Power light is recommended that you use . Make sure the media used meets HP specifications, and try to the ...If the problem persists, turn off the printer, disconnect the cable from the printer, turn on a clean sheet of white paper. See Replacing the ink cartridges. Check the printer location and length of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Check the paper quality ▲ The...
... job that is printing, the printer might be too moist or too rough. If prompted by USB cables) can sometimes cause slight distortions to print again. When the Power light is recommended that you use . Make sure the media used meets HP specifications, and try to the ...If the problem persists, turn off the printer, disconnect the cable from the printer, turn on a clean sheet of white paper. See Replacing the ink cartridges. Check the printer location and length of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Check the paper quality ▲ The...
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... settings (such as black and white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Evaluate any problem...perform the recommended actions (see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Check the ink cartridges ▲ Make sure ink cartridges have not been tampered...
... settings (such as black and white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). Evaluate any problem...perform the recommended actions (see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Check the ink cartridges ▲ Make sure ink cartridges have not been tampered...
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... slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Use HP media for the media size you are loading. Pages are skewing ● Make sure the media loaded in the tray for optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW Forceful insertion with...
... slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Use HP media for the media size you are loading. Pages are skewing ● Make sure the media loaded in the tray for optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW Forceful insertion with...
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... the path to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. Verify installation preliminaries ● Before installing software on the Starter CD) to a network NOTE After correcting any of the printer software. See Uninstalling the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed...
... the path to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. Verify installation preliminaries ● Before installing software on the Starter CD) to a network NOTE After correcting any of the printer software. See Uninstalling the printer software. Troubleshooting installation issues Problems printing an alignment page When printheads are installed...
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.... On the Ports tabbed page, select the TCP/IP port for the printer and click Configure Port. Alternatively, create a new HP standard TCP/IP port (using a computer running Windows, make sure that all of the conditions listed in General troubleshooting tips are different, change the IP address in the dialog box to communicate...
.... On the Ports tabbed page, select the TCP/IP port for the printer and click Configure Port. Alternatively, create a new HP standard TCP/IP port (using a computer running Windows, make sure that all of the conditions listed in General troubleshooting tips are different, change the IP address in the dialog box to communicate...
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... disconnect the cable from the printer. 52 Chapter 4 Maintaining and troubleshooting ENWW Open the configuration utility for the network card installed on the printer's network configuration page (see Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)). Check the wireless network settings...printer's network. ● Make sure the printer's network settings match those that the computers have several wireless profiles (for example, one for a home network and one of the following : ● The WAP filters hardware addresses (MAC addresses). A single...
... disconnect the cable from the printer. 52 Chapter 4 Maintaining and troubleshooting ENWW Open the configuration utility for the network card installed on the printer's network configuration page (see Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)). Check the wireless network settings...printer's network. ● Make sure the printer's network settings match those that the computers have several wireless profiles (for example, one for a home network and one of the following : ● The WAP filters hardware addresses (MAC addresses). A single...
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...connected to avoid any given point of the printer (see Understanding the configuration page). See Uninstalling the printer software. it will not print in either a wired or a wireless mode at any obstructions or partitions. ENWW Troubleshooting installation issues 53 6. If possible, bring the... devices closer, or move the devices to the wired network. Check the printer lights ● If the Configuration Page light keeps blinking, the device ...
...connected to avoid any given point of the printer (see Understanding the configuration page). See Uninstalling the printer software. it will not print in either a wired or a wireless mode at any obstructions or partitions. ENWW Troubleshooting installation issues 53 6. If possible, bring the... devices closer, or move the devices to the wired network. Check the printer lights ● If the Configuration Page light keeps blinking, the device ...