User's Guide
Page 4
...trademark of HP, BroadCom and LinkSys. 4. Adobe® and Acrobat® are registered trademarks of Adobe Systems Incorporate. Safety Information Always follow basic safety precautions when using this product to change without prior written permission is grounded, check with the printer. 2.... or omissions contained herein. Pentium® is subject to a power source. registered trademarks of injury from wall outlets before cleaning. 5. Use only a grounded electrical outlet when connecting this product to qualified service personnel. Install the product in the documentation...
...trademark of HP, BroadCom and LinkSys. 4. Adobe® and Acrobat® are registered trademarks of Adobe Systems Incorporate. Safety Information Always follow basic safety precautions when using this product to change without prior written permission is grounded, check with the printer. 2.... or omissions contained herein. Pentium® is subject to a power source. registered trademarks of injury from wall outlets before cleaning. 5. Use only a grounded electrical outlet when connecting this product to qualified service personnel. Install the product in the documentation...
User's Guide
Page 6
... To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints...
... To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints...
User's Guide
Page 10
...® Windows®) Provides information about printer operations. Printer-driver onscreen Help (Windows) Provides an explanation of the printer, order supplies online, and find support information from the printer driver. Available through the Toolbox (Windows). HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page...
...® Windows®) Provides information about printer operations. Printer-driver onscreen Help (Windows) Provides an explanation of the printer, order supplies online, and find support information from the printer driver. Available through the Toolbox (Windows). HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page...
User's Guide
Page 39
... any printhead is not good or fair, then perform one of the following sequence: 1. If the color tints on the page. ● Control panel: Press and hold (Power button), press (Cancel button... 4 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select PQ (print quality) diagnostic page from the drop-down list in the...To open the embedded Web server). Replace the printheads, if the problems persist after cleaning. CAUTION HP is available only if the ENWW Maintaining the printheads 31 To print the print ...
... any printhead is not good or fair, then perform one of the following sequence: 1. If the color tints on the page. ● Control panel: Press and hold (Power button), press (Cancel button... 4 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select PQ (print quality) diagnostic page from the drop-down list in the...To open the embedded Web server). Replace the printheads, if the problems persist after cleaning. CAUTION HP is available only if the ENWW Maintaining the printheads 31 To print the print ...
User's Guide
Page 40
...See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are not ... the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. See To align...
...See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Toolbox is installed), and then click the Printer Services tab. See To clean the printheads. 4 Test Pattern 3: If there are dark lines or white gaps where the arrows are not ... the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. See To align...
User's Guide
Page 41
...the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. The cleaning process takes up to ensure the best print quality. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. To align the printheads ...33 Click Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the Print Quality section...
...the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. The cleaning process takes up to ensure the best print quality. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. To align the printheads ...33 Click Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the Print Quality section...
User's Guide
Page 42
... printhead latch. 4. CAUTION Do not use it to clean the printheads. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. See To clean the printheads. Toolbox is installed), and then click...
... printhead latch. 4. CAUTION Do not use it to clean the printheads. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. See To clean the printheads. Toolbox is installed), and then click...
User's Guide
Page 43
Ink will be visible on one face of the printhead. After cleaning, place the printhead on . The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a sheet of the...). ENWW Maintaining the printheads 35 properly engaged. Wipe the electrical contacts on the printer. Also, ink can cause permanent nozzle damage. Make sure the nozzles are facing up and are small copper-color squares, grouped on the nozzles. Clean the electrical contacts in the printhead slot inside the...
Ink will be visible on one face of the printhead. After cleaning, place the printhead on . The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a sheet of the...). ENWW Maintaining the printheads 35 properly engaged. Wipe the electrical contacts on the printer. Also, ink can cause permanent nozzle damage. Make sure the nozzles are facing up and are small copper-color squares, grouped on the nozzles. Clean the electrical contacts in the printhead slot inside the...
User's Guide
Page 44
...manually (see To align the printheads). Open the top cover. 2. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to ensure that the latch is properly engaged. Insert ...If one or both the printhead lights still blink, repeat the cleaning procedure described above for 3 seconds. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. Close the top cover. 9. If the printer does . the printhead which corresponds to the . If the...
...manually (see To align the printheads). Open the top cover. 2. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to ensure that the latch is properly engaged. Insert ...If one or both the printhead lights still blink, repeat the cleaning procedure described above for 3 seconds. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. Close the top cover. 9. If the printer does . the printhead which corresponds to the . If the...
User's Guide
Page 49
...printhead Check the printhead latch ▲ Make sure the printhead latch is a problem communicating with the printer, you are being used. Clean the printhead ▲ Complete the printhead cleaning procedure. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. ENWW Resolving printing problems 41 If there is properly closed. See... on and working properly. Check any personal firewall software installed on the computer ▲ The personal software firewall is inserted into its correct color-coded slot. See System requirements.
...printhead Check the printhead latch ▲ Make sure the printhead latch is a problem communicating with the printer, you are being used. Clean the printhead ▲ Complete the printhead cleaning procedure. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. ENWW Resolving printing problems 41 If there is properly closed. See... on and working properly. Check any personal firewall software installed on the computer ▲ The personal software firewall is inserted into its correct color-coded slot. See System requirements.
User's Guide
Page 50
... page on a wireless network. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable ▲... interference ▲ If the printer is connected using wireless communication and is printing slowly, then the radio signal might be weak. The Toolbox (Windows), HP Printer Utility (Mac OS), and ... (9.8 feet) long to minimize the effects of media loaded in the printer driver for reducing interference on a clean sheet of the printer. Check the media settings ● Make sure you use a USB...
... page on a wireless network. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable ▲... interference ▲ If the printer is connected using wireless communication and is printing slowly, then the radio signal might be weak. The Toolbox (Windows), HP Printer Utility (Mac OS), and ... (9.8 feet) long to minimize the effects of media loaded in the printer driver for reducing interference on a clean sheet of the printer. Check the media settings ● Make sure you use a USB...
User's Guide
Page 52
... printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of the job. Make sure the media used meets HP specifications, and try to use a USB cable that is on and not flashing, reconnect the cable. See Understanding... connection. Cancel the print job and wait for supported media. ● Make sure you have loaded. Check the cable connections ▲ If the printer and computer are connected with a USB cable, the problem may be too moist or too rough. Also, it is recommended that are secure. When...
... printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of the job. Make sure the media used meets HP specifications, and try to use a USB cable that is on and not flashing, reconnect the cable. See Understanding... connection. Cancel the print job and wait for supported media. ● Make sure you have loaded. Check the cable connections ▲ If the printer and computer are connected with a USB cable, the problem may be too moist or too rough. Also, it is recommended that are secure. When...
User's Guide
Page 54
... ▲ Print the print quality diagnostic page on a clean sheet of white paper. HP does not guarantee or support refilled ink cartridges. Colors are printing as black and white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the printheads ▲ Print the print quality...
... ▲ Print the print quality diagnostic page on a clean sheet of white paper. HP does not guarantee or support refilled ink cartridges. Colors are printing as black and white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the printheads ▲ Print the print quality...
User's Guide
Page 58
..., and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. Verify the computer requirements ▲ Make sure the computer meets the system requirements. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ...path to the CD drive that will be using Windows and the computer cannot detect the printer, run the installation program again. Problems connecting to perform a clean uninstallation of the following, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the ...
..., and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. Verify the computer requirements ▲ Make sure the computer meets the system requirements. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ...path to the CD drive that will be using Windows and the computer cannot detect the printer, run the installation program again. Problems connecting to perform a clean uninstallation of the following, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the ...
User's Guide
Page 79
... the printheads. See To align the printheads. ● Clean Printheads: Guides you through cleaning the printheads. See Configuring trays. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to correct problems with color tints. Select hp, select Utilities, and then select HP Printer Selector. 4. ENWW Managing the printer 71 See Calibrating the color. ● Paper Handling: Allows you to perform...
... the printheads. See To align the printheads. ● Clean Printheads: Guides you through cleaning the printheads. See Configuring trays. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to correct problems with color tints. Select hp, select Utilities, and then select HP Printer Selector. 4. ENWW Managing the printer 71 See Calibrating the color. ● Paper Handling: Allows you to perform...
User's Guide
Page 80
...the print quality diagnostic page. ● Test Paper Feed: Allows you through cleaning the printheads. Follow the onscreen instructions to check the paper pick mechanism of the printer. See To clean the printheads. ● Align: Guides you to configure network settings for ... network settings for supplies), 72 Chapter 6 Configuring and managing the printer ENWW See Calibrating the color. ● Calibrate Linefeed: Allows you to correct problems with color tints. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing...
...the print quality diagnostic page. ● Test Paper Feed: Allows you through cleaning the printheads. Follow the onscreen instructions to check the paper pick mechanism of the printer. See To clean the printheads. ● Align: Guides you to configure network settings for ... network settings for supplies), 72 Chapter 6 Configuring and managing the printer ENWW See Calibrating the color. ● Calibrate Linefeed: Allows you to correct problems with color tints. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing...
User's Guide
Page 135
... illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online...
... illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online...