User Manual
Page 6
... 30 Embedded Web server pages 30 Toolbox (Windows) ...31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access to... the linefeed 49 To clean the printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ...54 Store ink cartridges ...54 Store printheads ...54 Troubleshooting tips and resources 54 2
... 30 Embedded Web server pages 30 Toolbox (Windows) ...31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access to... the linefeed 49 To clean the printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ...54 Store ink cartridges ...54 Store printheads ...54 Troubleshooting tips and resources 54 2
User Manual
Page 7
...then ejects the paper 59 Poor print quality and unexpected printouts 59 Poor quality printouts ...59 Meaningless characters print 60 Ink is smearing ...60 Ink is not filling the text or graphics completely 61 Output is faded or dull colored 61 Colors are printing as...panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78 Telephone ...
...then ejects the paper 59 Poor print quality and unexpected printouts 59 Poor quality printouts ...59 Meaningless characters print 60 Ink is smearing ...60 Ink is not filling the text or graphics completely 61 Output is faded or dull colored 61 Colors are printing as...panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77 HP media ...77 B Support and warranty Obtain electronic support ...78 Obtain HP telephone support 78 Before you call ...78 Telephone ...
User Manual
Page 8
Hewlett-Packard limited warranty statement 81 Prepare the device for shipment 82 Remove the ink cartridges and printheads before shipment 82 Pack the device ...84 C Device specifications Physical specifications ...86 Product features and capacities 86 Processor and memory specifications 87 ... safety data sheets 93 Recycling ...93 Product packaging ...94 Plastics ...94 Disposal of waste equipment by users in private households in the European Union ...94 HP products and supplies 94 Index...95 4
Hewlett-Packard limited warranty statement 81 Prepare the device for shipment 82 Remove the ink cartridges and printheads before shipment 82 Pack the device ...84 C Device specifications Physical specifications ...86 Product features and capacities 86 Processor and memory specifications 87 ... safety data sheets 93 Recycling ...93 Product packaging ...94 Plastics ...94 Disposal of waste equipment by users in private households in the European Union ...94 HP products and supplies 94 Index...95 4
User Manual
Page 11
... panel 2 Output tray 3 Tray 1 4 Length/width guides 5 Tray 2 (available with some models) 6 Ink cartridge door 7 Ink cartridges Understand the device parts 7 The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and... MouseKeys. For accessibility information for the Mac OS, visit the Apple Web site at www.hp.com/accessibility. Support For more details about the accessibility of this product and HP...
... panel 2 Output tray 3 Tray 1 4 Length/width guides 5 Tray 2 (available with some models) 6 Ink cartridge door 7 Ink cartridges Understand the device parts 7 The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and... MouseKeys. For accessibility information for the Mac OS, visit the Apple Web site at www.hp.com/accessibility. Support For more details about the accessibility of this product and HP...
User Manual
Page 12
Chapter 1 (continued) 8 Printheads 9 Printhead latch 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button 4 Cancel button 5 Resume button and light 6 Power button and light (available with some models) Back view 1 Power input 2 ...
Chapter 1 (continued) 8 Printheads 9 Printhead latch 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button 4 Cancel button 5 Resume button and light 6 Power button and light (available with some models) Back view 1 Power input 2 ...
User Manual
Page 16
...damaged, curled, or wrinkled • Media with cutouts or perforations • Media that is heavily textured, embossed, or does not accept ink well • Media that conforms to test a variety of print media types before buying large quantities. For more information, see Understand specifications... for supported media. • Load only one type of media at www.hp.com for more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems...
...damaged, curled, or wrinkled • Media with cutouts or perforations • Media that is heavily textured, embossed, or does not accept ink well • Media that conforms to test a variety of print media types before buying large quantities. For more information, see Understand specifications... for supported media. • Load only one type of media at www.hp.com for more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems...
User Manual
Page 17
... x 279 mm; 8.5 x 11 inches) Tray 2 Duplexer Select print media 13 Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that the ink dries completely before printing the document. You might need to reformat existing documents to print photographs. Allowing wet media to dry. Understand specifications for supported...
... x 279 mm; 8.5 x 11 inches) Tray 2 Duplexer Select print media 13 Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that the ink dries completely before printing the document. You might need to reformat existing documents to print photographs. Allowing wet media to dry. Understand specifications for supported...
User Manual
Page 26
If the HP Solution Center on your application or in the printer driver. • Do not print on both sides of supported custom-sized media by using the Mac OS, the device prints the second side first. ... your computer does not contain any icons, an error might occur with the selected device. The HP Solution Center is pulled back into the device again. When you have occurred during the software installation. Once the ink dries, the media is customized to completely uninstall and reinstall the software. Print on both...
If the HP Solution Center on your application or in the printer driver. • Do not print on both sides of supported custom-sized media by using the Mac OS, the device prints the second side first. ... your computer does not contain any icons, an error might occur with the selected device. The HP Solution Center is pulled back into the device again. When you have occurred during the software installation. Once the ink dries, the media is customized to completely uninstall and reinstall the software. Print on both...
User Manual
Page 32
...Administer the device This section provides information about the status of ink cartridges and printheads. • Network Settings: To print the network configuration page, press (Configuration Page button). • Printer status information: Click the Information tab, and then click an ...this tool... Actual ink volumes may vary. Control panel Embedded Web server to obtain the following ... Use this tool... Chapter 4 Monitor the device This section provides instructions for monitoring the device. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac ...
...Administer the device This section provides information about the status of ink cartridges and printheads. • Network Settings: To print the network configuration page, press (Configuration Page button). • Printer status information: Click the Information tab, and then click an ...this tool... Actual ink volumes may vary. Control panel Embedded Web server to obtain the following ... Use this tool... Chapter 4 Monitor the device This section provides instructions for monitoring the device. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac ...
User Manual
Page 34
...embedded Web server without being connected to view product information and change these methods: NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS), the device must be on a network and must have an IP address. • Web browser: In a... Pages/buttons Information page Settings page Networking page Support and Order Supplies buttons Contents Shows status information about the device, its ink supplies and usage, and a log of support services, including e-services such as errors). Support provides a number of device events (such as...
...embedded Web server without being connected to view product information and change these methods: NOTE: To open the embedded Web server from the printer driver (Windows), or the HP Printer Utility (Mac OS), the device must be on a network and must have an IP address. • Web browser: In a... Pages/buttons Information page Settings page Networking page Support and Order Supplies buttons Contents Shows status information about the device, its ink supplies and usage, and a log of support services, including e-services such as errors). Support provides a number of device events (such as...
User Manual
Page 35
... include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health Use device management tools 31 Toolbox tabs The Toolbox contains the following tabs. Printer Information: Provides a link to the device, and then click Display Printer Toolbox. NOTE: The ink levels shown are not available for all countries/regions. •...
... include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health Use device management tools 31 Toolbox tabs The Toolbox contains the following tabs. Printer Information: Provides a link to the device, and then click Display Printer Toolbox. NOTE: The ink levels shown are not available for all countries/regions. •...
User Manual
Page 37
...; Trays Configuration: Set the default media type and size for network connectivity. Select Library, and then select Printers. 3. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch ... device. Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the device and the supplies. You can...
...; Trays Configuration: Set the default media type and size for network connectivity. Select Library, and then select Printers. 3. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch ... device. Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the device and the supplies. You can...
User Manual
Page 38
... connect to go /webjetadmin. To gain access to HP Instant Support Security and privacy When you use HP Instant Support, detailed device information, such as recommendations for the printer driver. A message appears on the HP Instant Support homepage; NOTE: Do not bookmark the ...services: Provides a list of Web-based troubleshooting tools. HP respects your device. • Managing ink and media usage (myPrintMileage): Helps you manage and forecast device supplies usage. • Security and privacy • To gain access to HP Instant Support • Toolbox (Windows): Click the ...
... connect to go /webjetadmin. To gain access to HP Instant Support Security and privacy When you use HP Instant Support, detailed device information, such as recommendations for the printer driver. A message appears on the HP Instant Support homepage; NOTE: Do not bookmark the ...services: Provides a list of Web-based troubleshooting tools. HP respects your device. • Managing ink and media usage (myPrintMileage): Helps you manage and forecast device supplies usage. • Security and privacy • To gain access to HP Instant Support • Toolbox (Windows): Click the ...
User Manual
Page 39
...purchase of recent events. NOTE: Do not bookmark the Web pages that HP provides to myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. to view current device information, ink cartridge status, and printhead health status; Understand the self-test diagnostic page... 35 The self-test diagnostic page also contains a log of supplies. and to verify installation of ink To gain access to help troubleshoot problems; Understand the self-test diagnostic page Use the self-test diagnostic page to help you ...
...purchase of recent events. NOTE: Do not bookmark the Web pages that HP provides to myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. to view current device information, ink cartridge status, and printhead health status; Understand the self-test diagnostic page... 35 The self-test diagnostic page also contains a log of supplies. and to verify installation of ink To gain access to help troubleshoot problems; Understand the self-test diagnostic page Use the self-test diagnostic page to help you ...
User Manual
Page 40
... should be monitored, but the printhead does not need to call HP, it is often useful to replaced. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as the accumulated ink usage. Event Log: Shows a log of recent events that are...ink levels shown are : good, fair, and replace. Printhead Status: Shows the status of the printhead health and the part numbers, first-installation dates, and end-of-warranty dates of the printheads, as well as gauges) and the part numbers and expiration dates of pages printed from the trays and accessories. 2. Printer...
... should be monitored, but the printhead does not need to call HP, it is often useful to replaced. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as the accumulated ink usage. Event Log: Shows a log of recent events that are...ink levels shown are : good, fair, and replace. Printhead Status: Shows the status of the printhead health and the part numbers, first-installation dates, and end-of-warranty dates of the printheads, as well as gauges) and the part numbers and expiration dates of pages printed from the trays and accessories. 2. Printer...
User Manual
Page 49
... Information. Replace the ink cartridges You can also print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS),... or the embedded Web server. 5 Maintain and troubleshoot This section contains the following places: NOTE: Ink from the cartridges is used in the printing process...
... Information. Replace the ink cartridges You can also print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS),... or the embedded Web server. 5 Maintain and troubleshoot This section contains the following places: NOTE: Ink from the cartridges is used in the printing process...
User Manual
Page 50
...by grasping it between your device, see To check printhead health. 2. Chapter 5 NOTE: The ink levels shown are missing from the device for long periods of the printheads. Actual ink volumes may vary. After removing a cartridge from its package, install it firmly toward you might ...need to ensure proper contact. 5. Do not remove a cartridge from printouts, ink nozzles might be clogged and you . 3. Gently pull open the ink cartridge cover. 2. Close the ink cartridge cover. Maintain the printheads If printed characters are incomplete, or dots or lines are an...
...by grasping it between your device, see To check printhead health. 2. Chapter 5 NOTE: The ink levels shown are missing from the device for long periods of the printheads. Actual ink volumes may vary. After removing a cartridge from its package, install it firmly toward you might ...need to ensure proper contact. 5. Do not remove a cartridge from printouts, ink nozzles might be clogged and you . 3. Gently pull open the ink cartridge cover. 2. Close the ink cartridge cover. Maintain the printheads If printed characters are incomplete, or dots or lines are an...
User Manual
Page 51
...; Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. To print the print quality diagnostic page Use the print quality... the status of your printouts. For more information, see To open the embedded Web server. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (print quality) diagnostic page from modifying the printheads. This will help you decide whether to...
...; Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. To print the print quality diagnostic page Use the print quality... the status of your printouts. For more information, see To open the embedded Web server. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (print quality) diagnostic page from modifying the printheads. This will help you decide whether to...
User Manual
Page 52
... Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are misaligned, you replace a printhead, the device...
... Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are misaligned, you replace a printhead, the device...
User Manual
Page 53
...manually After the printheads are blinking, you have attempted to clean the printheads. Maintain the printheads 49 NOTE: Cleaning uses ink, so clean the printheads only when necessary. Some noise might be clogged and you might need to clean the electrical contacts...Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Electrical contacts contain sensitive electronic components that can be blinking....
...manually After the printheads are blinking, you have attempted to clean the printheads. Maintain the printheads 49 NOTE: Cleaning uses ink, so clean the printheads only when necessary. Some noise might be clogged and you might need to clean the electrical contacts...Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. Electrical contacts contain sensitive electronic components that can be blinking....