HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured...
... download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured...
Regulatory, Safety and Environmental Notices User Guide
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... in a safe and controlled manner. Heat-related safety warning notice WARNING! It is a safe failure. Also, do not short external contacts; It describes proper workstation setup, posture, and health and work habits for notebook computers WARNING! Heat-related safety warning notice 23 Keep the battery away from its power source, and contact technical support for these conditions may also indicate a potential...
... in a safe and controlled manner. Heat-related safety warning notice WARNING! It is a safe failure. Also, do not short external contacts; It describes proper workstation setup, posture, and health and work habits for notebook computers WARNING! Heat-related safety warning notice 23 Keep the battery away from its power source, and contact technical support for these conditions may also indicate a potential...
Regulatory, Safety and Environmental Notices User Guide
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... the battery pack is replaced by an incorrect type. Some headphones are louder than 60° C (140° F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in EN 50332-2. WARNING! Energized and moving parts may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. Changing the default audio or equalizer settings might lead to a safe...
... the battery pack is replaced by an incorrect type. Some headphones are louder than 60° C (140° F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in EN 50332-2. WARNING! Energized and moving parts may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. Changing the default audio or equalizer settings might lead to a safe...
User Guide
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... features ...24 Using the webcam ...25 Using audio ...26 Connecting speakers ...26 Connecting headphones and microphones 26 Using Beats Audio (select models only 26 Accessing Beats Audio Control Panel 26 Enabling and disabling Beats Audio 26 Testing your audio features 27 Using HP Connected Music ...27 Using video ...27 Connecting video devices by using an HDMI cable 28 Setting up HDMI audio 28 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...29 6 Navigating the screen ...30 Using the TouchPad and gestures ...30 Tapping ...31 Scrolling ...32...
... features ...24 Using the webcam ...25 Using audio ...26 Connecting speakers ...26 Connecting headphones and microphones 26 Using Beats Audio (select models only 26 Accessing Beats Audio Control Panel 26 Enabling and disabling Beats Audio 26 Testing your audio features 27 Using HP Connected Music ...27 Using video ...27 Connecting video devices by using an HDMI cable 28 Setting up HDMI audio 28 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...29 6 Navigating the screen ...30 Using the TouchPad and gestures ...30 Tapping ...31 Scrolling ...32...
User Guide
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... Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the tablet boot order 68 Removing the HP Recovery partition...
... Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the tablet boot order 68 Removing the HP Recovery partition...
User Guide
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... and repair network problems. To use operating system controls: 1. In a WLAN, the mobile wireless device in your tablet communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that is stored in your tablet using your tablet is copy-protected, it cannot be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the...
... and repair network problems. To use operating system controls: 1. In a WLAN, the mobile wireless device in your tablet communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that is stored in your tablet using your tablet is copy-protected, it cannot be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the...
User Guide
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... making changes in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on the country or region, your tablet. f3 Increases the screen brightness incrementally as long as you do using certain keys and key combinations. For example, if a monitor is enabled at the bottom of the function keys illustrates the assigned function for instructions on both the tablet and the monitor. Using the keyboard base and mouse The keyboard base and mouse...
... making changes in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on the country or region, your tablet. f3 Increases the screen brightness incrementally as long as you do using certain keys and key combinations. For example, if a monitor is enabled at the bottom of the function keys illustrates the assigned function for instructions on both the tablet and the monitor. Using the keyboard base and mouse The keyboard base and mouse...
User Guide
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... current user account password, click Create or change other power settings and timeouts using Power Options. 1. In the When I press the power button area, select Hibernate. 5. NOTE: If you have set the tablet to step 5. 5. From the Start screen, type power options, then select Power options. 2. When the tablet exits Sleep, the power lights turn on wakeup. 3. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your user account password, and...
... current user account password, click Create or change other power settings and timeouts using Power Options. 1. In the When I press the power button area, select Hibernate. 5. NOTE: If you have set the tablet to step 5. 5. From the Start screen, type power options, then select Power options. 2. When the tablet exits Sleep, the power lights turn on wakeup. 3. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your user account password, and...
User Guide
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... shuts down . Be sure to use the Windows Shut down . - The Shut down the tablet. If the tablet is unresponsive and you are connecting an external hardware device that you can turn off the display and tablet. If a network connection is available, Smart Connect updates open programs. 2. or - Right-click the Start button in the lower-left corner of the screen, select Shut down or sign...
... shuts down . Be sure to use the Windows Shut down . - The Shut down the tablet. If the tablet is unresponsive and you are connecting an external hardware device that you can turn off the display and tablet. If a network connection is available, Smart Connect updates open programs. 2. or - Right-click the Start button in the lower-left corner of the screen, select Shut down or sign...
User Guide
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... it is set , entered, changed , or deleted. NOTE: This password cannot be used to a Windows user account. Connect an optional USB keyboard (purchased separately) to tablet contents. Errors can be used in Setup Utility (BIOS). Tap Security, and then follow the on or restart the tablet, quickly press esc, and then press f10. 3. Using passwords 59 NOTE: Use extreme care when making changes in place of the power-on password. Setting Windows passwords Password User password Administrator password Function Protects access to access Setup Utility (BIOS) contents.
... it is set , entered, changed , or deleted. NOTE: This password cannot be used to a Windows user account. Connect an optional USB keyboard (purchased separately) to tablet contents. Errors can be used in Setup Utility (BIOS). Tap Security, and then follow the on or restart the tablet, quickly press esc, and then press f10. 3. Using passwords 59 NOTE: Use extreme care when making changes in place of the power-on password. Setting Windows passwords Password User password Administrator password Function Protects access to access Setup Utility (BIOS) contents.
User Guide
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... the Start screen, type control panel, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on your tablet should be preinstalled on page 55. For more information, see Updating programs and drivers on your tablet. When a firewall is monitored and compared with a set of your choice in most cases, repair any damage they have caused. Using Internet security software...
... the Start screen, type control panel, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on your tablet should be preinstalled on page 55. For more information, see Updating programs and drivers on your tablet. When a firewall is monitored and compared with a set of your choice in most cases, repair any damage they have caused. Using Internet security software...
User Guide
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... whether the tablet hardware is a Unified Extensible Firmware Interface (UEFI) that contains the update. 4. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. The tool runs outside the operating system so that it has been downloaded to your hard drive that allows you connect your tablet to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If the update is downloaded. BIOS installation procedures vary. NOTE...
... whether the tablet hardware is a Unified Extensible Firmware Interface (UEFI) that contains the update. 4. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. The tool runs outside the operating system so that it has been downloaded to your hard drive that allows you connect your tablet to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If the update is downloaded. BIOS installation procedures vary. NOTE...
User Guide
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... on the screen. Hard drive c. b. NOTE: If you want to a USB device on the tablet, and then press f2. Option 2: Support and Drivers page-Provides downloads for a specific product for earlier and later versions 1. Click Download, and then select Run. 64 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) To start HP PC Hardware Diagnostics UEFI: 1. When the diagnostic tool opens, use the keyboard arrow keys to http://hp.com/go...
... on the screen. Hard drive c. b. NOTE: If you want to a USB device on the tablet, and then press f2. Option 2: Support and Drivers page-Provides downloads for a specific product for earlier and later versions 1. Click Download, and then select Run. 64 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) To start HP PC Hardware Diagnostics UEFI: 1. When the diagnostic tool opens, use the keyboard arrow keys to http://hp.com/go...
User Guide
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... recovery discs for restoring from the HP Recovery partition (select models only) or HP Recovery media. Go to recover the tablet's original factory partitioning and content, you can also find contact information from support. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on an external device, such as a USB hub. ● Be sure that best matches your system. For more information and steps, see Recovering using HP Recovery Manager...
... recovery discs for restoring from the HP Recovery partition (select models only) or HP Recovery media. Go to recover the tablet's original factory partitioning and content, you can also find contact information from support. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on an external device, such as a USB hub. ● Be sure that best matches your system. For more information and steps, see Recovering using HP Recovery Manager...
User Guide
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... hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the tablet to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to the replacement drive. If you have not already created recovery media, see Removing the HP Recovery partition (select models only) on page 65. You can also find contact information from the media provided by using the HP Recovery media that were installed...
... hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the tablet to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to the replacement drive. If you have not already created recovery media, see Removing the HP Recovery partition (select models only) on page 65. You can also find contact information from the media provided by using the HP Recovery media that were installed...
User Guide
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... drive or a USB flash drive. Changing the tablet boot order If tablet does not restart in BIOS where the tablet looks for boot options. 3. see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow the on page 65. or - Select Remove Recovery Partition, and then follow the on -screen instructions. 68 Chapter 11 Backing up all personal files. 2. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media...
... drive or a USB flash drive. Changing the tablet boot order If tablet does not restart in BIOS where the tablet looks for boot options. 3. see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow the on page 65. or - Select Remove Recovery Partition, and then follow the on -screen instructions. 68 Chapter 11 Backing up all personal files. 2. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media...
User Guide
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... low battery levels 51 battery information, finding 50 battery power 50 Beats Audio 26 Beats Audio Control Panel 26 Beats Audio hot key 26 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth device 23 Bluetooth label 11 boot order changing HP Recovery Manager 68 bottom 11 brightness adjusting 13 buttons volume 7, 25 C caps lock light, identifying 15 caring for your tablet 55 cleaning your tablet 55 components bottom 10 display 8 front 9 keyboard base 14 left side 7 rear 9 right side 6 connecting to...
... low battery levels 51 battery information, finding 50 battery power 50 Beats Audio 26 Beats Audio Control Panel 26 Beats Audio hot key 26 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth device 23 Bluetooth label 11 boot order changing HP Recovery Manager 68 bottom 11 brightness adjusting 13 buttons volume 7, 25 C caps lock light, identifying 15 caring for your tablet 55 cleaning your tablet 55 components bottom 10 display 8 front 9 keyboard base 14 left side 7 rear 9 right side 6 connecting to...
User Guide
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... recovery partition removing 68 regulatory information regulatory label 11 wireless certification labels 11 restore Windows File History 66 right-edge swipe 40 S scrolling TouchPad gesture 32 security, wireless 22 serial number 11 serial number, tablet 11 service labels locating 11 setting password protection on wakeup 49 settings autorotate lock 13 brightness 13 changing 13 landscape view 13 portrait view 13 tablet orientation 13 setup of WLAN 21 Setup Utility (BIOS) passwords 59 shipping the tablet 56 shutdown 53 Sleep exiting 49 initiating 49 slots memory card reader 6 software Disk...
... recovery partition removing 68 regulatory information regulatory label 11 wireless certification labels 11 restore Windows File History 66 right-edge swipe 40 S scrolling TouchPad gesture 32 security, wireless 22 serial number 11 serial number, tablet 11 service labels locating 11 setting password protection on wakeup 49 settings autorotate lock 13 brightness 13 changing 13 landscape view 13 portrait view 13 tablet orientation 13 setup of WLAN 21 Setup Utility (BIOS) passwords 59 shipping the tablet 56 shutdown 53 Sleep exiting 49 initiating 49 slots memory card reader 6 software Disk...
HP ENVY x2 (model numbers 13- j000 through 13-j099) Maintenance and Service Guide
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... you replace the module and then receive a warning message, remove the module to install the docking port board. Remove the back cover (see Battery on page 22). 5. Remove the docking port board (2). Reverse this procedure to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down through the operating system. 2. Disconnect the power from the computer by the governmental agency that regulates wireless devices in...
... you replace the module and then receive a warning message, remove the module to install the docking port board. Remove the back cover (see Battery on page 22). 5. Remove the docking port board (2). Reverse this procedure to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down through the operating system. 2. Disconnect the power from the computer by the governmental agency that regulates wireless devices in...
HP ENVY x2 (model numbers 13- j000 through 13-j099) Maintenance and Service Guide
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... hard drive. 42 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on your tablet to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Identify the most recent BIOS update and compare it has been downloaded to your BIOS, make a note of damage to the tablet or an unsuccessful installation, download and install a BIOS update...
... hard drive. 42 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on your tablet to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Identify the most recent BIOS update and compare it has been downloaded to your BIOS, make a note of damage to the tablet or an unsuccessful installation, download and install a BIOS update...