User Guide
Page 6
... 93 Paper jams...94 Information on paper...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has...
... 93 Paper jams...94 Information on paper...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has...
User Guide
Page 7
...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
User Guide
Page 16
...paper jam. Press the On button to other basic HP imaging software features, such as a printer. The HP All-in-One is out of the Contents panel, access the software help through the HP Solution Center. The Resume light is blinking. • The HP All-in -One, then turn on again. The On, Resume, and.... computer. Wait a minute, then plug the power cord back in -One has a fatal error. 1. The On light and one of your photos. The On light blinks quickly for use in this HP All-in -One is ready for the HP Photosmart Software Help contents book at the top. • If you do...
...paper jam. Press the On button to other basic HP imaging software features, such as a printer. The HP All-in-One is out of the Contents panel, access the software help through the HP Solution Center. The Resume light is blinking. • The HP All-in -One, then turn on again. The On, Resume, and.... computer. Wait a minute, then plug the power cord back in -One has a fatal error. 1. The On light and one of your photos. The On light blinks quickly for use in this HP All-in -One is ready for the HP Photosmart Software Help contents book at the top. • If you do...
User Guide
Page 18
...that provide information about resolving errors you might not be found in order. Setup Guide The Setup Guide provides instructions for basic tasks, troubleshooting tips, and technical information. Basics Guide The Basics Guide contains an overview of the HP All-in-One. • The Troubleshooting topic...technical support, drivers, supplies, and ordering information. Readme The Readme file contains the most recent information which might encounter with the HP All-in-One. For more information 15 If you follow the steps in the Setup Guide in other media, replace the print cartridges, and...
...that provide information about resolving errors you might not be found in order. Setup Guide The Setup Guide provides instructions for basic tasks, troubleshooting tips, and technical information. Basics Guide The Basics Guide contains an overview of the HP All-in-One. • The Troubleshooting topic...technical support, drivers, supplies, and ordering information. Readme The Readme file contains the most recent information which might encounter with the HP All-in-One. For more information 15 If you follow the steps in the Setup Guide in other media, replace the print cartridges, and...
User Guide
Page 55
...you want to be cancelled. It can also double-click the printer icon in -One or the computer after you may need to be cancelled. Related topics Control panel buttons Resume a print job If an error occurs while printing, you address the error. TIP: You can take a few moments for the print... job to cancel. 5. To resume a print job from the HP All-in...
...you want to be cancelled. It can also double-click the printer icon in -One or the computer after you may need to be cancelled. Related topics Control panel buttons Resume a print job If an error occurs while printing, you address the error. TIP: You can take a few moments for the print... job to cancel. 5. To resume a print job from the HP All-in...
User Guide
Page 88
... access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Reinstall the HP Photosmart software. Hardware setup troubleshooting This section contains hardware troubleshooting information for information on the computer. Troubleshooting... troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. If you connected the product to Deskjet F4200 All-In-One series, and then clicking Readme. You can access the Readme ...
... access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Reinstall the HP Photosmart software. Hardware setup troubleshooting This section contains hardware troubleshooting information for information on the computer. Troubleshooting... troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. If you connected the product to Deskjet F4200 All-In-One series, and then clicking Readme. You can access the Readme ...
User Guide
Page 90
... for the product to turn on calling for use in an appliance that you press the On button too quickly. Cause: The product experienced an error. If you press the On button again during this time, you might not respond if you know works, and see if the appliance has power... troubleshooting 87 Plug in this did not solve the issue, try the next solution. Press the On button once. If this product. Go to : www.hp.com/support. Troubleshooting • Test the power outlet to make sure the outlet is working. If it might be a problem with . Solution 3: Press the On...
... for the product to turn on calling for use in an appliance that you press the On button too quickly. Cause: The product experienced an error. If you press the On button again during this time, you might not respond if you know works, and see if the appliance has power... troubleshooting 87 Plug in this did not solve the issue, try the next solution. Press the On button once. If this product. Go to : www.hp.com/support. Troubleshooting • Test the power outlet to make sure the outlet is working. If it might be a problem with . Solution 3: Press the On...
User Guide
Page 91
... for service. If prompted, choose your computer and the other into the back of your country/region, and then click Contact HP for technical support. Simply plug one end of the USB cable into the back of the product. For more information on the back of the steps provided in the ...previous solutions and are still having problems using the HP All-in the USB cable until prompted by the onscreen instructions. You can cause errors. 88 Troubleshooting...
... for service. If prompted, choose your computer and the other into the back of your country/region, and then click Contact HP for technical support. Simply plug one end of the USB cable into the back of the product. For more information on the back of the steps provided in the ...previous solutions and are still having problems using the HP All-in the USB cable until prompted by the onscreen instructions. You can cause errors. 88 Troubleshooting...
User Guide
Page 93
...it to your computer, see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray •...the appropriate drive letter. For more information, see what the specific problem is not assigned to run automatically, you installed with each other printers or scanners. From the Windows Start menu, click Run. 2. After you might need to install the software. 90 Troubleshooting If your ...
...it to your computer, see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray •...the appropriate drive letter. For more information, see what the specific problem is not assigned to run automatically, you installed with each other printers or scanners. From the Windows Start menu, click Run. 2. After you might need to install the software. 90 Troubleshooting If your ...
User Guide
Page 94
...plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that an Unknown Error has occurred Solution: Try to re-establish the connection. Cause: Normally, a green check appears indicating that the USB cable is set up properly as...the installation and restart the computer when prompted. Click Retry to your computer. A red X indicates that came with the product. If an error occurs, you installed the software that the plug and play was successful. Do not simply delete the product application files from your computer, you...
...plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that an Unknown Error has occurred Solution: Try to re-establish the connection. Cause: Normally, a green check appears indicating that the USB cable is set up properly as...the installation and restart the computer when prompted. Click Retry to your computer. A red X indicates that came with the product. If an error occurs, you installed the software that the plug and play was successful. Do not simply delete the product application files from your computer, you...
User Guide
Page 99
... to purchase. It can reduce print quality. • Do not use paper that might have a problem with most paper types. Use HP Advanced Photo Papers for the best quality results. Fingerprints on photo paper can feed incorrectly through the paper path, causing paper jams. •... plastic bag on paper The product is easy to work well with one of your printouts. Press Resume to prevent bleeding over time from the product, more information. 96 Troubleshooting If you receive an error message about the print cartridges, see Print cartridge messages for more paper...
... to purchase. It can reduce print quality. • Do not use paper that might have a problem with most paper types. Use HP Advanced Photo Papers for the best quality results. Fingerprints on photo paper can feed incorrectly through the paper path, causing paper jams. •... plastic bag on paper The product is easy to work well with one of your printouts. Press Resume to prevent bleeding over time from the product, more information. 96 Troubleshooting If you receive an error message about the print cartridges, see Print cartridge messages for more paper...
User Guide
Page 100
...• Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. This exposes the print cartridges to clean the print cartridges when you leave the print... recover. For more information, see: Print cartridge troubleshooting Print cartridge troubleshooting 97 Troubleshooting Try the following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until they are...
...• Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. This exposes the print cartridges to clean the print cartridges when you leave the print... recover. For more information, see: Print cartridge troubleshooting Print cartridge troubleshooting 97 Troubleshooting Try the following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until they are...
User Guide
Page 101
... After you receive a specific error message about the print cartridges, see Replace the print cartridges. Troubleshooting Chapter 12 Resolving print cartridge problems Many problems can try cleaning the print cartridges from the HP Photosmart Software. For more information. One of the cartridges. • If cleaning the print cartridges from the software did not...
... After you receive a specific error message about the print cartridges, see Replace the print cartridges. Troubleshooting Chapter 12 Resolving print cartridge problems Many problems can try cleaning the print cartridges from the HP Photosmart Software. For more information. One of the cartridges. • If cleaning the print cartridges from the software did not...
User Guide
Page 120
In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. For more information, see : The print ... front access door, and remove any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur.
In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. For more information, see : The print ... front access door, and remove any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur.
User Guide
Page 121
...solution. If it has been cancelled. Press the On button to turn on the product. If this did not solve the issue, try one or both of the printer driver has changed to the product. • Shut down the product, restart the computer, and then restart the product. Solution 9: Check... the queue and prevents the next print job from the queue. Cause: The product experienced an error. If this did not solve the issue, try the next solution. To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Cause: The status of the following: • ...
...solution. If it has been cancelled. Press the On button to turn on the product. If this did not solve the issue, try one or both of the printer driver has changed to the product. • Shut down the product, restart the computer, and then restart the product. Solution 9: Check... the queue and prevents the next print job from the queue. Cause: The product experienced an error. If this did not solve the issue, try the next solution. To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Cause: The status of the following: • ...
User Guide
Page 123
... the cable connections to the computer, communication errors can set the product as the default printer to print. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Solution 3: Make sure that the printer is automatically selected when you select Print in...: Make sure the product is not properly connected to the product Solution: If the product is the selected printer in the File menu of the product. Cause: The product was not communicating with another task. TIP: You can occur. Cause: The product was busy...
... the cable connections to the computer, communication errors can set the product as the default printer to print. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Solution 3: Make sure that the printer is automatically selected when you select Print in...: Make sure the product is not properly connected to the product Solution: If the product is the selected printer in the File menu of the product. Cause: The product was not communicating with another task. TIP: You can occur. Cause: The product was busy...
User Guide
Page 138
...language in the original image. Adjust the brightness indicators. In the HP Scanning window, click Lighten/Darken in the original, the scanned text might be installed on the product might flash, or an error message might not be incomprehensible. NOTE: If you must re-...2. See the documentation that the scan document settings are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might appear on how to the correct optical character recognition (OCR) language. Errors 135 Cause: The scan document settings were not set to interpret the...
...language in the original image. Adjust the brightness indicators. In the HP Scanning window, click Lighten/Darken in the original, the scanned text might be installed on the product might flash, or an error message might not be incomprehensible. NOTE: If you must re-...2. See the documentation that the scan document settings are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might appear on how to the correct optical character recognition (OCR) language. Errors 135 Cause: The scan document settings were not set to interpret the...
User Guide
Page 139
... the product on , the product Others Off computer. to the product with a USB cable. Off Current The product is Wait for information on solving your error condition based on which lights are on or blinking on the produch flash in special sequences to selectio finish. Resume. software is installed, and the.... On light Resume light Off Off Blinking Off Blink faster Off for 3 seconds and then On Blink for the product to inform you about various error conditions.
... the product on , the product Others Off computer. to the product with a USB cable. Off Current The product is Wait for information on solving your error condition based on which lights are on or blinking on the produch flash in special sequences to selectio finish. Resume. software is installed, and the.... On light Resume light Off Off Blinking Off Blink faster Off for 3 seconds and then On Blink for the product to inform you about various error conditions.
User Guide
Page 140
... and reinsert the tri-color print cartridge. print cartridge. Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. Errors 137 Troubleshooting (continued) On light On On On On Resume light Off Off Off Off Check Print Cartridge lights Paper...
... and reinsert the tri-color print cartridge. print cartridge. Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. Errors 137 Troubleshooting (continued) On light On On On On Resume light Off Off Off Off Check Print Cartridge lights Paper...
User Guide
Page 141
... the meantime, you can continue to use the product as a printer. If the problem persists, contact HP Support. If the problem persists, contact HP customer support. Wait a minute, then plug the power cord back in. 4. Replace one or both print cartridges when print quality is getting low on ink.... Turn off the product. 2. Both blinking All The product has a blinking fatal error. 1....
... the meantime, you can continue to use the product as a printer. If the problem persists, contact HP Support. If the problem persists, contact HP customer support. Wait a minute, then plug the power cord back in. 4. Replace one or both print cartridges when print quality is getting low on ink.... Turn off the product. 2. Both blinking All The product has a blinking fatal error. 1....