Full User Guide
Page 6
...Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or print cartridge missing 57 Print cartridge problem message 58 Print cartridge carriage is stuck 58 Incompatible print cartridges 58 Out of paper...62 There was an error writing to ...print...66 If the printer still does not print 71 Document prints slowly...71 Print cartridge problems...71 Resolving print cartridge error messages 72 Print cartridge carriage is stalled 74 Paper problems...76 Paper jam...76 Out of paper...77 Printer prints on multiple sheets at ...
...Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or print cartridge missing 57 Print cartridge problem message 58 Print cartridge carriage is stuck 58 Incompatible print cartridges 58 Out of paper...62 There was an error writing to ...print...66 If the printer still does not print 71 Document prints slowly...71 Print cartridge problems...71 Resolving print cartridge error messages 72 Print cartridge carriage is stalled 74 Paper problems...76 Paper jam...76 Out of paper...77 Printer prints on multiple sheets at ...
Full User Guide
Page 7
...does not reflect the new print settings 98 If you continue to have problems 98 A HP support Ink cartridge warranty information 99 Support process...99 HP support by phone...100 Phone support period...100 Placing a call...100 After...product stewardship program 101 Paper use...102 Plastics...102 Material safety data sheets 102 Recycling program...102 HP inkjet supplies recycling program 102 Energy Star® notice...102 Disposal of waste equipment by users...the power cord 106 Toxic and hazardous substance table 106 HP Deskjet D1500 Printer series declaration of conformity 107 Index...108 4
...does not reflect the new print settings 98 If you continue to have problems 98 A HP support Ink cartridge warranty information 99 Support process...99 HP support by phone...100 Phone support period...100 Placing a call...100 After...product stewardship program 101 Paper use...102 Plastics...102 Material safety data sheets 102 Recycling program...102 HP inkjet supplies recycling program 102 Energy Star® notice...102 Disposal of waste equipment by users...the power cord 106 Toxic and hazardous substance table 106 HP Deskjet D1500 Printer series declaration of conformity 107 Index...108 4
Full User Guide
Page 8
Order supplies for print cartridges, view how much ink is left to the HP Deskjet D1500 Printer series Help. Welcome Section Special features Get started Connect the printer Print photos Print other specifications for ink supplies Printer specifications Description Learn about ... printing shortcuts, select a paper type, change the print resolution, set default print settings, and download printer software updates. Find out how to a hardware or software problem. 1 Welcome Welcome to locate information.
Order supplies for print cartridges, view how much ink is left to the HP Deskjet D1500 Printer series Help. Welcome Section Special features Get started Connect the printer Print photos Print other specifications for ink supplies Printer specifications Description Learn about ... printing shortcuts, select a paper type, change the print resolution, set default print settings, and download printer software updates. Find out how to a hardware or software problem. 1 Welcome Welcome to locate information.
Full User Guide
Page 56
...HP Deskjet, and then disconnect the power cord. 2. Household cleaners and detergents might damage the printer finish. This debris can be corrected by manually cleaning the print cartridge contacts. Remove ink from your skin and clothing Follow these instructions to remove ink from your hands or clothing as you are having a problem...cleaning solution. Maintenance Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts. For more information, see Print quality is ...
...HP Deskjet, and then disconnect the power cord. 2. Household cleaners and detergents might damage the printer finish. This debris can be corrected by manually cleaning the print cartridge contacts. Remove ink from your skin and clothing Follow these instructions to remove ink from your hands or clothing as you are having a problem...cleaning solution. Maintenance Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts. For more information, see Print quality is ...
Full User Guide
Page 60
..., check the following topics: • Incorrect print cartridge or print cartridge missing • Print cartridge problem message • Print cartridge carriage is stuck • Print cartridge is in the wrong slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the...
..., check the following topics: • Incorrect print cartridge or print cartridge missing • Print cartridge problem message • Print cartridge carriage is stuck • Print cartridge is in the wrong slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the...
Full User Guide
Page 61
... resolved. • Solution 1: Make sure you use genuine HP print cartridges. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are using a non-HP supply will not be covered under warranty. Install the black print cartridge in the left print cartridge carriage compartment. Printer service or repairs required as a result...
... resolved. • Solution 1: Make sure you use genuine HP print cartridges. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are using a non-HP supply will not be covered under warranty. Install the black print cartridge in the left print cartridge carriage compartment. Printer service or repairs required as a result...
Full User Guide
Page 68
...no error message appears Check the status of paper. • A problem exists with the printer, such as needed. For more information, see Paper jam. For information about clearing a paper jam, see Print cartridges and Installation instructions. • The paper or other functions as ...a paper jam or a problem with a print cartridge. If an error message appears Read the error message that explains the problem and its solution. Troubleshooting Printer does not ...
...no error message appears Check the status of paper. • A problem exists with the printer, such as needed. For more information, see Paper jam. For information about clearing a paper jam, see Print cartridges and Installation instructions. • The paper or other functions as ...a paper jam or a problem with a print cartridge. If an error message appears Read the error message that explains the problem and its solution. Troubleshooting Printer does not ...
Full User Guide
Page 74
..., and then restart your computer does not have enough RAM or a large amount of paper • Print cartridge carriage is in the printer. Printer is stalled 2. Print cartridge problems • Resolving print cartridge error messages • Print cartridge carriage is selected as the print quality. To increase printer speed, close all unnecessary software programs when...
..., and then restart your computer does not have enough RAM or a large amount of paper • Print cartridge carriage is in the printer. Printer is stalled 2. Print cartridge problems • Resolving print cartridge error messages • Print cartridge carriage is selected as the print quality. To increase printer speed, close all unnecessary software programs when...
Full User Guide
Page 75
... or the ink nozzles. To verify and install the correct print cartridges 1. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting NOTE: HP cannot guarantee the quality of the problem cartridge to blink. Open the printer cover, and then wait until the... print cartridge carriage is not lit. 2. Chapter 11 Resolving print cartridge error messages After you have full electrical contact...
... or the ink nozzles. To verify and install the correct print cartridges 1. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting NOTE: HP cannot guarantee the quality of the problem cartridge to blink. Open the printer cover, and then wait until the... print cartridge carriage is not lit. 2. Chapter 11 Resolving print cartridge error messages After you have full electrical contact...
Full User Guide
Page 76
... print in the reference guide that came with your printer. Print cartridge problems 73 Troubleshooting CAUTION: Do not attempt to flash after cleaning the print cartridge, replace the print cartridge. If the print cartridge has the wrong selection number, install a new print cartridge. Remove the problem cartridge and print with your printer. 1 Selection number 6. For more information, see...
... print in the reference guide that came with your printer. Print cartridge problems 73 Troubleshooting CAUTION: Do not attempt to flash after cleaning the print cartridge, replace the print cartridge. If the print cartridge has the wrong selection number, install a new print cartridge. Remove the problem cartridge and print with your printer. 1 Selection number 6. For more information, see...
Full User Guide
Page 78
...this procedure resolved the issue. Solution 4: Verify the power source Solution: Verify that the printer is still stuck, try moving . 4. Print cartridge problems 75 Troubleshooting Verify that there are locked into the printer carriage and have a two-prong power plug. 2. To verify the power source ...the printer carriage can move freely across the width of the printer by hand. 1 Print carriage in the following procedure. Close the print cartridge access door and reconnect the power cord. 6. NOTE: If the printer prints when plugged directly into a grounded (three-prong) wall ...
...this procedure resolved the issue. Solution 4: Verify the power source Solution: Verify that the printer is still stuck, try moving . 4. Print cartridge problems 75 Troubleshooting Verify that there are locked into the printer carriage and have a two-prong power plug. 2. To verify the power source ...the printer carriage can move freely across the width of the printer by hand. 1 Print carriage in the following procedure. Close the print cartridge access door and reconnect the power cord. 6. NOTE: If the printer prints when plugged directly into a grounded (three-prong) wall ...
Full User Guide
Page 79
... the label sheet while passing through the printer. 3. Troubleshooting 76 Troubleshooting For more information, see Installation instructions. Remove and reinstall the print cartridges. Turn off the printer. 4. Press the handle to stall. If you are printing labels, verify that a label did not solve the issue..., try the next solution. Paper problems • Paper jam • Printer does not feed paper • Out of the print cartridges can cause the printer carriage to the right, and then pull out the door. Remove the...
... the label sheet while passing through the printer. 3. Troubleshooting 76 Troubleshooting For more information, see Installation instructions. Remove and reinstall the print cartridges. Turn off the printer. 4. Press the handle to stall. If you are printing labels, verify that a label did not solve the issue..., try the next solution. Paper problems • Paper jam • Printer does not feed paper • Out of the print cartridges can cause the printer carriage to the right, and then pull out the door. Remove the...
Full User Guide
Page 86
...problem is not caused by the source image, follow these steps: 1. Load the photo paper correctly in the printer when printing borderless documents. For example, if you are printing a scanned image, verify that the paper guide fits firmly against the edge of the paper. 4. Always have two print cartridges... on the Color tab. • Do not print borderless documents in ink-backup mode. Remove all paper from the paper tray. 2. Problems with the source image. Follow loading instructions for the paper type. Verify that the image was not crooked when it was scanned. Image ...
...problem is not caused by the source image, follow these steps: 1. Load the photo paper correctly in the printer when printing borderless documents. For example, if you are printing a scanned image, verify that the paper guide fits firmly against the edge of the paper. 4. Always have two print cartridges... on the Color tab. • Do not print borderless documents in ink-backup mode. Remove all paper from the paper tray. 2. Problems with the source image. Follow loading instructions for the paper type. Verify that the image was not crooked when it was scanned. Image ...
Full User Guide
Page 88
For small photo paper If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the... example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. • Verify that no problem exists with borderless documents 85 Troubleshooting Problems with the source image. For small photo paper with a tear-off tab If the border appears below the tear-off tab, then...
For small photo paper If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the... example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. • Verify that no problem exists with borderless documents 85 Troubleshooting Problems with the source image. For small photo paper with a tear-off tab If the border appears below the tear-off tab, then...
Full User Guide
Page 89
...input tray • The text edges are jagged Troubleshooting 86 Troubleshooting For more information, see Replace print cartridges. • If the self-test does not show a problem, investigate other causes, such as the image file or software program. For more information, see Print ...a test page. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Select a...
...input tray • The text edges are jagged Troubleshooting 86 Troubleshooting For more information, see Replace print cartridges. • If the self-test does not show a problem, investigate other causes, such as the image file or software program. For more information, see Print ...a test page. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. For more information, see Select a...
Full User Guide
Page 90
... Check the print settings • Solution 6: Clean the print cartridges Solution 1: HP recommends using a non-HP supply will not be smeared. Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the next solution. The edges might be covered under warranty...produce great results, time after time. Printer service or repairs required as a mailing envelope. For example, if you are genuine HP print cartridges. If this did not solve the issue, try the solutions in your graphic or photo look like they have a feathering ...
... Check the print settings • Solution 6: Clean the print cartridges Solution 1: HP recommends using a non-HP supply will not be smeared. Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the next solution. The edges might be covered under warranty...produce great results, time after time. Printer service or repairs required as a mailing envelope. For example, if you are genuine HP print cartridges. If this did not solve the issue, try the solutions in your graphic or photo look like they have a feathering ...
Full User Guide
Page 92
... type • Solution 4: Clean the print cartridges Solution 1: HP recommends using genuine HP print cartridges Solution: Check to see if your print cartridges are running into each other. Troubleshooting Print quality is required. If the problem persists, you use genuine HP print cartridges. If the self-test report shows a problem, clean the print cartridges. Solution 5: Check the print settings Solution...
... type • Solution 4: Clean the print cartridges Solution 1: HP recommends using genuine HP print cartridges Solution: Check to see if your print cartridges are running into each other. Troubleshooting Print quality is required. If the problem persists, you use genuine HP print cartridges. If the self-test report shows a problem, clean the print cartridges. Solution 5: Check the print settings Solution...
Full User Guide
Page 93
...or print quality settings were incorrectly. Solution 3: Check the paper type Solution: HP recommends that is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you are printing on is flat. Always make sure it matches the... type of using a non-HP supply will not be cleaned. Troubleshooting 90 ...
...or print quality settings were incorrectly. Solution 3: Check the paper type Solution: HP recommends that is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you are printing on is flat. Always make sure it matches the... type of using a non-HP supply will not be cleaned. Troubleshooting 90 ...
Full User Guide
Page 94
...make sure the paper you installed with your image do not print at the bottom of ink used for the product. Therefore, replacing the print cartridges is not necessary. • Solution 1: Check the paper type • Solution 2: Check the print quality setting • Solution 3: Rotate ...the image Solution 1: Check the paper type Solution: HP recommends that is not a problem with the product or another software application to increase the amount of the page. NOTE: For this did not solve the issue, ...
...make sure the paper you installed with your image do not print at the bottom of ink used for the product. Therefore, replacing the print cartridges is not necessary. • Solution 1: Check the paper type • Solution 2: Check the print quality setting • Solution 3: Rotate ...the image Solution 1: Check the paper type Solution: HP recommends that is not a problem with the product or another software application to increase the amount of the page. NOTE: For this did not solve the issue, ...
Full User Guide
Page 96
...for printing. If there is ink remaining in your printout are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the problem persists, you use HP Premium Papers or any other paper type that you might need to be cleaned ... Check the paper type Solution: HP recommends that is poor 93 Solution 5: Clean the print cartridges Solution: Check the estimated ink levels remaining in the input tray. • Check the quality setting. If the self-test report shows a problem, clean the print cartridges. You do not need to make...
...for printing. If there is ink remaining in your printout are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the problem persists, you use HP Premium Papers or any other paper type that you might need to be cleaned ... Check the paper type Solution: HP recommends that is poor 93 Solution 5: Clean the print cartridges Solution: Check the estimated ink levels remaining in the input tray. • Check the quality setting. If the self-test report shows a problem, clean the print cartridges. You do not need to make...