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If you cannot correct this problem. For more information about printer communications, see page 13. 10 When the Communication Test dialog box appears, click Test. 11 Do one of the following: • If the test is successful, skip the rest of this section and go to page 15. • If the test is not successful, click Troubleshoot and try to correct this problem, click OK. Windows 3.1x 6 Insert the CD into your CD-ROM drive. 7 In the Program Manager, click File and then click Run. 10
If you cannot correct this problem. For more information about printer communications, see page 13. 10 When the Communication Test dialog box appears, click Test. 11 Do one of the following: • If the test is successful, skip the rest of this section and go to page 15. • If the test is not successful, click Troubleshoot and try to correct this problem, click OK. Windows 3.1x 6 Insert the CD into your CD-ROM drive. 7 In the Program Manager, click File and then click Run. 10
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... Troubleshoot and try to correct this problem, click OK. Remove the CD from your PC and follow the instructions on the screen. 8 Type d:\setup and click OK. If you to a letter other than "d", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software on your CD... 15. • If the test is complete. For more information about printer communications, see page 14. 10 When the installer instructs you cannot correct this problem. If something goes wrong, see page 13. 11
... Troubleshoot and try to correct this problem, click OK. Remove the CD from your PC and follow the instructions on the screen. 8 Type d:\setup and click OK. If you to a letter other than "d", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software on your CD... 15. • If the test is complete. For more information about printer communications, see page 14. 10 When the installer instructs you cannot correct this problem. If something goes wrong, see page 13. 11
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... cannot correct this problem. Windows 3.1x users: in the Program Manager, click File, and then click Run. 8 Type a:\setup and click OK. If your disk drive is assigned to a letter other than "a", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software ...on your disk drive and restart Windows. 11 When the Communication Test dialog box appears, click Test. 12 Do one of the following: • If the test is successful, skip the rest of this section and go to correct this problem, click OK...
... cannot correct this problem. Windows 3.1x users: in the Program Manager, click File, and then click Run. 8 Type a:\setup and click OK. If your disk drive is assigned to a letter other than "a", type that letter instead. 9 When the opening screen appears, click Install the HP DeskJet 690C Series Software ...on your disk drive and restart Windows. 11 When the Communication Test dialog box appears, click Test. 12 Do one of the following: • If the test is successful, skip the rest of this section and go to correct this problem, click OK...
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... the printer and then turn off the computer and the printer. Ensure that are firm. For the phone number nearest you 're still having problems with the rest of the user's guide. 5 Try the installation process again. 6 If you get a message that two-way communication is IEEE...your cable is not working, click OK and continue with the installation Try the installation process again. If you have problems, call an authorized HP dealer or call your HP Customer Support representative. Right-click the virus protection program icon in the user's guide. 14 Make sure your software ...
... the printer and then turn off the computer and the printer. Ensure that are firm. For the phone number nearest you 're still having problems with the rest of the user's guide. 5 Try the installation process again. 6 If you get a message that two-way communication is IEEE...your cable is not working, click OK and continue with the installation Try the installation process again. If you have problems, call an authorized HP dealer or call your HP Customer Support representative. Right-click the virus protection program icon in the user's guide. 14 Make sure your software ...
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2 How Printing Works ᕢ You select settings such as paper type, paper size, orientation, and print quality in the HP print settings dialog box. ᕡ You lay out the page and choose the text, pictures, fonts, and colors from your software program (such as a word processor or drawing program). ᕣ You check your print job status, and get help on printing and solving your print problems in the HP Toolbox. ᕤ Your software program and the printer software send information to the printer, where it is translated into dots of ink on the page.
2 How Printing Works ᕢ You select settings such as paper type, paper size, orientation, and print quality in the HP print settings dialog box. ᕡ You lay out the page and choose the text, pictures, fonts, and colors from your software program (such as a word processor or drawing program). ᕣ You check your print job status, and get help on printing and solving your print problems in the HP Toolbox. ᕤ Your software program and the printer software send information to the printer, where it is translated into dots of ink on the page.
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q If the printer detects a problem, it displays a message on the screen. (See page 44 to find out how to get to clean or replace them, see the instructions beginning on ink. See page 44 q If you notice that something is wrong, click the Troubleshooting tab in the HP Toolbox and follow the instructions... are smeared or uneven First, check the print cartridges-they might be dirty or low on page 55. To find out how to the HP Toolbox.) Click the Troubleshooting tab. or sn ame jstujn de d diam noft juestk ut labore qusft vo sed kitft ghocknor 11 If something goes wrong...
q If the printer detects a problem, it displays a message on the screen. (See page 44 to find out how to get to clean or replace them, see the instructions beginning on ink. See page 44 q If you notice that something is wrong, click the Troubleshooting tab in the HP Toolbox and follow the instructions... are smeared or uneven First, check the print cartridges-they might be dirty or low on page 55. To find out how to the HP Toolbox.) Click the Troubleshooting tab. or sn ame jstujn de d diam noft juestk ut labore qusft vo sed kitft ghocknor 11 If something goes wrong...
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... the right until it . ᕡ Create your banner in the HP print settings dialog box. (See page 41 for the very best results. Click OK to save. ᕣ Slide the banner lever to use 20 lb or 75 g/m2 paper. Expect problems with fewer paper jams, brighter color and denser blacks. 25... make banners. ᕢ Click the Setup tab and then click Banner in any of fanning the paper before loading it clicks into place. Look for HP Banner Paper at any software program that won't work Avoid coated paper-for the phone number nearest you don't have to the right.
... the right until it . ᕡ Create your banner in the HP print settings dialog box. (See page 41 for the very best results. Click OK to save. ᕣ Slide the banner lever to use 20 lb or 75 g/m2 paper. Expect problems with fewer paper jams, brighter color and denser blacks. 25... make banners. ᕢ Click the Setup tab and then click Banner in any of fanning the paper before loading it clicks into place. Look for HP Banner Paper at any software program that won't work Avoid coated paper-for the phone number nearest you don't have to the right.
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... edge of up to the right. Make sure the lower (IN) tray is empty. ᕣ Put a stack of the envelope Your printer can avoid this problem by using thick envelopes, you might need to reduce the quantity.) Flap side up and flap to 20 envelopes in the printer, as shown below...
... edge of up to the right. Make sure the lower (IN) tray is empty. ᕣ Put a stack of the envelope Your printer can avoid this problem by using thick envelopes, you might need to reduce the quantity.) Flap side up and flap to 20 envelopes in the printer, as shown below...
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... can get the latest product information, troubleshoot problems, and download the latest printer software from the HP Web site at http://www.hp.com or http://www.hp.com/go/ peripherals. AFTER PRINTING q Reset the Paper Size and Paper Type on the Setup tab of the HP print settings dialog box for whatever you need...
... can get the latest product information, troubleshoot problems, and download the latest printer software from the HP Web site at http://www.hp.com or http://www.hp.com/go/ peripherals. AFTER PRINTING q Reset the Paper Size and Paper Type on the Setup tab of the HP print settings dialog box for whatever you need...
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... up the top cover a little to do this. ᕧ Print the cards. q Change the Paper Type and Paper Size in the HP print settings dialog box to solve the problem. You want your cards to print sideways Change the orientation of the printer to match whatever you how.) AFTER PRINTING q Return the...
... up the top cover a little to do this. ᕧ Print the cards. q Change the Paper Type and Paper Size in the HP print settings dialog box to solve the problem. You want your cards to print sideways Change the orientation of the printer to match whatever you how.) AFTER PRINTING q Return the...
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If you need to troubleshoot and solve problems with your printer. 43 Getting Help When Things Go Wrong The HP Toolbox Troubleshooting with the HP Toolbox What the buttons and lights do HP Customer Support In this chapter tells you everything you need additional assistance, this chapter You will find information on how to know about contacting HP Customer Support.
If you need to troubleshoot and solve problems with your printer. 43 Getting Help When Things Go Wrong The HP Toolbox Troubleshooting with the HP Toolbox What the buttons and lights do HP Customer Support In this chapter tells you everything you need additional assistance, this chapter You will find information on how to know about contacting HP Customer Support.
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... can also doubleclick the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager. Click the HP Toolbox taskbar button. For each Windows system, here are a couple of the screen when the HP Toolbox is always on the taskbar at the bottom of places to troubleshoot your printing problems. It even aligns and...
... can also doubleclick the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager. Click the HP Toolbox taskbar button. For each Windows system, here are a couple of the screen when the HP Toolbox is always on the taskbar at the bottom of places to troubleshoot your printing problems. It even aligns and...
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With a few clicks of the mouse, you'll find a solution is to be the problem? ᕥ Explore the possibilities! 45 Troubleshooting with the HP Toolbox When problems occur, the quickest way to find your specific problem and details on how to fix it. ᕡ Double-click the HP Toolbox shortcut (or icon) on your desktop! ᕢ Then click the Troubleshooting tab. ᕣ Click the appropriate category (see the next page for an overview). ᕤ What seems to use the "online" troubleshooting feature.
With a few clicks of the mouse, you'll find a solution is to be the problem? ᕥ Explore the possibilities! 45 Troubleshooting with the HP Toolbox When problems occur, the quickest way to find your specific problem and details on how to fix it. ᕡ Double-click the HP Toolbox shortcut (or icon) on your desktop! ᕢ Then click the Troubleshooting tab. ᕣ Click the appropriate category (see the next page for an overview). ᕤ What seems to use the "online" troubleshooting feature.
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... color ink and black ink don't line up on the Setup tab of the HP print settings dialog box). Communications. If the problem persists, make sure you 've loaded the paper print side down. Paper. In the HP Toolbox, click the Printer Services tab, and then click Align the print cartridges. ...If text is running off and then turn them on the page is wrong or missing Cartridges. In the HP Toolbox, ...
... color ink and black ink don't line up on the Setup tab of the HP print settings dialog box). Communications. If the problem persists, make sure you 've loaded the paper print side down. Paper. In the HP Toolbox, click the Printer Services tab, and then click Align the print cartridges. ...If text is running off and then turn them on the page is wrong or missing Cartridges. In the HP Toolbox, ...
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...through the printer, the paper might be inappropriate for complete instructions on setting a default printer and follow the instructions on the Setup tab of the HP print settings dialog box. Make sure the top cover of the printer 47 You're having trouble printing a banner Be patient. See the online ... front of your printer should be sure at the ends of the sheets, the problem might have run out of tape on ) and that you slide the banner lever to the left, unless you 've selected the HP DeskJet 690C Series printer as shown in the lower (IN) tray correctly. To check ...
...through the printer, the paper might be inappropriate for complete instructions on setting a default printer and follow the instructions on the Setup tab of the HP print settings dialog box. Make sure the top cover of the printer 47 You're having trouble printing a banner Be patient. See the online ... front of your printer should be sure at the ends of the sheets, the problem might have run out of tape on ) and that you slide the banner lever to the left, unless you 've selected the HP DeskJet 690C Series printer as shown in the lower (IN) tray correctly. To check ...
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... ready-to clear the error condition. Check the lower (IN) tray to control the printer. Press Power again to turn on the printer. A problem exists with the dots on the top of the print cartridge cradle. No action required. At the computer, cancel any reported error message and corrective...document. Press Power to turn on the printer. Press Resume to -print state. This indicates that either the computer is correctly loaded in the HP Toolbox. Press Power to the printer or that the paper is sending a document to turn off Blinking and Blinking Steadily lit and Steadily lit You...
... ready-to clear the error condition. Check the lower (IN) tray to control the printer. Press Power again to turn on the printer. A problem exists with the dots on the top of the print cartridge cradle. No action required. At the computer, cancel any reported error message and corrective...document. Press Power to turn on the printer. Press Resume to -print state. This indicates that either the computer is correctly loaded in the HP Toolbox. Press Power to the printer or that the paper is sending a document to turn off Blinking and Blinking Steadily lit and Steadily lit You...
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...-ROM drive, you can leave your question and check back later for ideas and solutions suggested by accessing CompuServe, America Online, or HP's Web site (http://www.hp.com/support/deskjet). q If you are in the U. and need a software upgrade, you can obtain a wide variety of information about your printer. ... on 3.5 inch disks by calling (805) 257-5565. HP Web site If you have access to talk with your computer. q If you can read through old messages left by other users to see if anyone else has had a problem similar to you have several options for Windows 3.1x, Windows...
...-ROM drive, you can leave your question and check back later for ideas and solutions suggested by accessing CompuServe, America Online, or HP's Web site (http://www.hp.com/support/deskjet). q If you are in the U. and need a software upgrade, you can obtain a wide variety of information about your printer. ... on 3.5 inch disks by calling (805) 257-5565. HP Web site If you have access to talk with your computer. q If you can read through old messages left by other users to see if anyone else has had a problem similar to you have several options for Windows 3.1x, Windows...
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... numbers carefully so that corrode the cartridge's electrical components, resulting in poor printouts. Refilling an HP cartridge pushes the electronic and mechanical components of the cartridge, quality problems might damage the service station that cause nozzles to become clogged, resulting in streaked copy and ...Because this service station maintains the health of the cartridge past their normal life cycle, creating many potential problems, such as the following: Poor print quality q Non-HP ink can contain components that caps the cartridge while it is in the printer but not in use...
... numbers carefully so that corrode the cartridge's electrical components, resulting in poor printouts. Refilling an HP cartridge pushes the electronic and mechanical components of the cartridge, quality problems might damage the service station that cause nozzles to become clogged, resulting in streaked copy and ...Because this service station maintains the health of the cartridge past their normal life cycle, creating many potential problems, such as the following: Poor print quality q Non-HP ink can contain components that caps the cartridge while it is in the printer but not in use...
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... strips 26 margins 26, 59 option 9 paper for 25, 47 paper jams 26, 47 paper types to avoid 25 print settings 25 printing 25-28 problems 27, 47 Best mode 34, 42 print speed 59 bidirectional cable 53 bidirectional communication 46, 47, 53 black and white printing See grayscale blank page... and HP Toolbox brightness, paper 5 business cards 38 buttons Power 48 Resume 10, 48 C cable bidirectional 46, 53 parallel 47, 53 printer 53 calendars, making 21 cancelling printing 10 card guide 38, 39 cards minimum margins 59 nonstandard sizes 38 paper for 38 paper jams 40 print settings 38 printing 40 problems...
... strips 26 margins 26, 59 option 9 paper for 25, 47 paper jams 26, 47 paper types to avoid 25 print settings 25 printing 25-28 problems 27, 47 Best mode 34, 42 print speed 59 bidirectional cable 53 bidirectional communication 46, 47, 53 black and white printing See grayscale blank page... and HP Toolbox brightness, paper 5 business cards 38 buttons Power 48 Resume 10, 48 C cable bidirectional 46, 53 parallel 47, 53 printer 53 calendars, making 21 cancelling printing 10 card guide 38, 39 cards minimum margins 59 nonstandard sizes 38 paper for 38 paper jams 40 print settings 38 printing 40 problems...
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..., 23, 46 paper choices 5 print settings 8 printing 5, 9 turning off 18, 42 wrong 46 communication, bidirectional 46 communications 46, 53 CompuServe 49 Control Panel See HP Control Panel for MS-DOS copyright law 19 custom paper sizes 12 customer support 49 Cut Sheet option 9, 28 D decorative elements 19 dialog boxes See...edge, printing to 7, 59 electronic files, creating 19-20 electronic support 49 envelopes choosing 29 margins 31, 59 multiple 30-32 print settings 29, 30 problems 29, 30, 31 return address 31 single 29-30 sizes 29, 32, 59 small 32 stacking 30-32 stuck 29 types to avoid 29 window...
..., 23, 46 paper choices 5 print settings 8 printing 5, 9 turning off 18, 42 wrong 46 communication, bidirectional 46 communications 46, 53 CompuServe 49 Control Panel See HP Control Panel for MS-DOS copyright law 19 custom paper sizes 12 customer support 49 Cut Sheet option 9, 28 D decorative elements 19 dialog boxes See...edge, printing to 7, 59 electronic files, creating 19-20 electronic support 49 envelopes choosing 29 margins 31, 59 multiple 30-32 print settings 29, 30 problems 29, 30, 31 return address 31 single 29-30 sizes 29, 32, 59 small 32 stacking 30-32 stuck 29 types to avoid 29 window...