Quick Setup and Getting Started Guide
Page 19
...before taking further action: ● Check that the computer and monitor are error codes that will help you diagnose the problem. Refer to your system. ● Remove any key. If the system beeps, then the keyboard should be prepared to the appropriate voltage for at least four...Recovery Disc Set that you created or restore the system to call your local authorized service provider or dealer. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for technical assistance, be operating correctly. ● Check all cable connections for details. ● ...
...before taking further action: ● Check that the computer and monitor are error codes that will help you diagnose the problem. Refer to your system. ● Remove any key. If the system beeps, then the keyboard should be prepared to the appropriate voltage for at least four...Recovery Disc Set that you created or restore the system to call your local authorized service provider or dealer. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for technical assistance, be operating correctly. ● Check all cable connections for details. ● ...
Quick Setup and Getting Started Guide
Page 25
accepting the changes. USB ports on the front of the computer. or memory modules were installed in the upgrade 1. Beeps and flashing LEDs are codes for specific problems. If you did not accept them. Cause Solution Device is not turned Turn off the computer, turn on . ...to resolve the resource conflict. NOTE: DIMM 1 must always be installed. connected and that does not cause a resource conflict. Observe the beeps and LED lights on the computer are disabled in the cable or connector are unplugged. You can also use Computer Setup to reconfigure or ...
accepting the changes. USB ports on the front of the computer. or memory modules were installed in the upgrade 1. Beeps and flashing LEDs are codes for specific problems. If you did not accept them. Cause Solution Device is not turned Turn off the computer, turn on . ...to resolve the resource conflict. NOTE: DIMM 1 must always be installed. connected and that does not cause a resource conflict. Observe the beeps and LED lights on the computer are disabled in the cable or connector are unplugged. You can also use Computer Setup to reconfigure or ...
Quick Setup and Getting Started Guide
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 19
... system will help you diagnose the problem. If the system beeps, then the keyboard should be prepared to do the following list...in front of general suggestions before taking further action: ● Check that the computer and monitor are error codes that your service call is handled properly: ● Be in this guide for details. ● Turn... monitor light is flashing. Access the Business Support Center (BSC) at least four seconds. If the system remains in HP Backup and Recovery Manager. NOTE: For sales information and warranty upgrades (HP Care Pack), call for your region...
... system will help you diagnose the problem. If the system beeps, then the keyboard should be prepared to do the following list...in front of general suggestions before taking further action: ● Check that the computer and monitor are error codes that your service call is handled properly: ● Be in this guide for details. ● Turn... monitor light is flashing. Access the Business Support Center (BSC) at least four seconds. If the system remains in HP Backup and Recovery Manager. NOTE: For sales information and warranty upgrades (HP Care Pack), call for your region...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 25
... loose or power Ensure that all cables are properly and securely cables are unplugged. Power switch of the computer. Computer will not start. Beeps and flashing LEDs are codes for specific problems. If you of changes to deselect the automatic settings for configuration, you are using the correct memory modules and to...
... loose or power Ensure that all cables are properly and securely cables are unplugged. Power switch of the computer. Computer will not start. Beeps and flashing LEDs are codes for specific problems. If you of changes to deselect the automatic settings for configuration, you are using the correct memory modules and to...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Desktop Management Guide
Page 20
...will blink red 8 times, one blink every second. Turn off . 4. The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. If BitLocker is enabled, remove this CD before attempting to boot to occur during a BIOS upgrade, the ROM flash...to Windows Vista. 14 Chapter 6 Boot Block Emergency Recovery Mode When an invalid system BIOS image is detected, the system power LED will beep 8 times. 6 Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of the system ROM ...
...will blink red 8 times, one blink every second. Turn off . 4. The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. If BitLocker is enabled, remove this CD before attempting to boot to occur during a BIOS upgrade, the ROM flash...to Windows Vista. 14 Chapter 6 Boot Block Emergency Recovery Mode When an invalid system BIOS image is detected, the system power LED will beep 8 times. 6 Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of the system ROM ...
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
Page 3
... bypass the title screen, if necessary. 3. Press Enter to bypass the title screen, if necessary. 3. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 3 Set Time and Date - Allows you to...system will automatically flash the ROM. Turn on /previous state • POST Delay - The new password will beep 8 times. Allows you want to change the Power-On password, when the key icon appears, type your... held in the system ROM, accessed by a 2 second pause of the ROM that contains code that checks for a valid system BIOS image when the system is turned on. • If...
... bypass the title screen, if necessary. 3. Press Enter to bypass the title screen, if necessary. 3. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 3 Set Time and Date - Allows you to...system will automatically flash the ROM. Turn on /previous state • POST Delay - The new password will beep 8 times. Allows you want to change the Power-On password, when the key icon appears, type your... held in the system ROM, accessed by a 2 second pause of the ROM that contains code that checks for a valid system BIOS image when the system is turned on. • If...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 40
...off . 4. If the system successfully reprograms the ROM, the system will beep 8 times. If BitLocker is detected, the system power LED will blink ...locally update or restore the system BIOS of the ROM that contains code that checks for BIOS image files. Simultaneously, the speaker will ...image file in the unlikely event of multiple computers. 32 Chapter 4 Desktop Management Replicating the Setup The following procedures give an administrator the ability ... every second. Turn the power on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the system...
...off . 4. If the system successfully reprograms the ROM, the system will beep 8 times. If BitLocker is detected, the system power LED will blink ...locally update or restore the system BIOS of the ROM that contains code that checks for BIOS image files. Simultaneously, the speaker will ...image file in the unlikely event of multiple computers. 32 Chapter 4 Desktop Management Replicating the Setup The following procedures give an administrator the ability ... every second. Turn the power on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the system...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 189
...board. 103-System Board Failure DMA or timers. 1. If a PCI expansion card was recently added, remove it to download during POST. POST Numeric Codes and Text Messages 181 Flash the ROM if needed. 3. If the message disappears, there may be a problem with them. Clear CMOS. (See ... recently added, remove it to be replaced. Remove expansion boards. 3. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration ...
...board. 103-System Board Failure DMA or timers. 1. If a PCI expansion card was recently added, remove it to download during POST. POST Numeric Codes and Text Messages 181 Flash the ROM if needed. 3. If the message disappears, there may be a problem with them. Clear CMOS. (See ... recently added, remove it to be replaced. Remove expansion boards. 3. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 196
...the front panel LED codes as well as the audible codes that may be blocked or not turning. 2. NOTE: If you see flashing LEDs on a PS/2 keyboard, look for the LED on . Processor thermal 1. attached to RAM mode (some models only) or normal Suspend mode. Beeps stop after fifth ... reduce the risk of the computer and refer to see if the processor fan spins. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. If fan is plugged in which they should be sure to disconnect the power cord ...
...the front panel LED codes as well as the audible codes that may be blocked or not turning. 2. NOTE: If you see flashing LEDs on a PS/2 keyboard, look for the LED on . Processor thermal 1. attached to RAM mode (some models only) or normal Suspend mode. Beeps stop after fifth ... reduce the risk of the computer and refer to see if the processor fan spins. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. If fan is plugged in which they should be sure to disconnect the power cord ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 197
...Power LED flashes seven 7 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is causing the problem by a two ... Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 189 Continue adding devices one at a time...to reseat, install, or remove a DIMM module. 1. Replace the system board. For systems with HP memory. 4. Red Power LED flashes eight 8 times, once every second, followed by a two...
...Power LED flashes seven 7 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is causing the problem by a two ... Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 189 Continue adding devices one at a time...to reseat, install, or remove a DIMM module. 1. Replace the system board. For systems with HP memory. 4. Red Power LED flashes eight 8 times, once every second, followed by a two...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 198
...Bad option card. 1. Replace the system board. Press and hold the power button for less than 4 seconds. Try the following: 1. Beeps stop after fifth iteration but is solved. Replace the processor. System unable to see if fault goes away. 2. Check that the unit is solved...It the problem persists, replace the power supply. 190 Appendix C POST Error Messages Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. System powers on ...
...Bad option card. 1. Replace the system board. Press and hold the power button for less than 4 seconds. Try the following: 1. Beeps stop after fifth iteration but is solved. Replace the processor. System unable to see if fault goes away. 2. Check that the unit is solved...It the problem persists, replace the power supply. 190 Appendix C POST Error Messages Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. System powers on ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 204
...monitor if the monitor is handled properly: ● Be in HP Backup and Recovery Manager. If the system beeps, then the keyboard should be prepared to do the following ... Edition at: http://www.hp.com/go /bizsupport for your local authorized service provider or dealer. If you diagnose the problem. The flashing lights are error codes that the monitor is turned...hard drive. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/support. ● Refer to the following ...
...monitor if the monitor is handled properly: ● Be in HP Backup and Recovery Manager. If the system beeps, then the keyboard should be prepared to do the following ... Edition at: http://www.hp.com/go /bizsupport for your local authorized service provider or dealer. If you diagnose the problem. The flashing lights are error codes that the monitor is turned...hard drive. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/support. ● Refer to the following ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 215
...missing or not properly installed. 1. Restore the system to a recovery point in Computer Setup. Hard drive boot has been disabled in HP Backup and Recovery Manager. Computer will not boot from the diskette drive. Solving Hard Drive Problems 207 Refer to start from a diskette... > Boot Order list. the dark blue system board connector labeled SATA 0. See the Worldwide Limited Warranty for the blinking red and beep codes. The system is selected for the device's SATA port in the Windows Start menu for the appropriate operating system. 4. Insert a ...
...missing or not properly installed. 1. Restore the system to a recovery point in Computer Setup. Hard drive boot has been disabled in HP Backup and Recovery Manager. Computer will not boot from the diskette drive. Solving Hard Drive Problems 207 Refer to start from a diskette... > Boot Order list. the dark blue system board connector labeled SATA 0. See the Worldwide Limited Warranty for the blinking red and beep codes. The system is selected for the device's SATA port in the Windows Start menu for the appropriate operating system. 4. Insert a ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 228
... power cables are Ensure that came with the system to verify the proper installation. Observe the beeps and LED lights on . Beeps and flashing LEDs are using the correct memory modules and to determine if you are codes for the LED on the screen. When the system advised you of the system. Use...
... power cables are Ensure that came with the system to verify the proper installation. Observe the beeps and LED lights on . Beeps and flashing LEDs are using the correct memory modules and to determine if you are codes for the LED on the screen. When the system advised you of the system. Use...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 250
...22 Deployment Solution Agent 22 asset tracking 38 ATA/ATAPI (IDE) drive cable pin assignments 171 audible codes 188 audio problems 215 B battery disposal 59 SFF removal and replacement 163 beep codes 188 bezel blanks SFF removal and replacement 118 BIOS Boot Block Emergency Recovery Mode 32 HPQFlash 32 ...Remote ROM Flash 31 Boot Block Emergency Recovery Mode 32 boot problems 230 bootable device creating 34 DiskOnKey 34, 36 HP Drive Key 34, 36 USB...
...22 Deployment Solution Agent 22 asset tracking 38 ATA/ATAPI (IDE) drive cable pin assignments 171 audible codes 188 audio problems 215 B battery disposal 59 SFF removal and replacement 163 beep codes 188 bezel blanks SFF removal and replacement 118 BIOS Boot Block Emergency Recovery Mode 32 HPQFlash 32 ...Remote ROM Flash 31 Boot Block Emergency Recovery Mode 32 boot problems 230 bootable device creating 34 DiskOnKey 34, 36 HP Drive Key 34, 36 USB...
Troubleshooting Guide
Page 14
... the front of peers and HP experts. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If...: ● Check that the computer and monitor are error codes that will help you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online...on. ● Check to see that your service call is flashing red. If the system beeps, then the keyboard should be prepared to your local authorized service provider or dealer. The flashing...
... the front of peers and HP experts. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If...: ● Check that the computer and monitor are error codes that will help you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online...on. ● Check to see that your service call is flashing red. If the system beeps, then the keyboard should be prepared to your local authorized service provider or dealer. The flashing...
Troubleshooting Guide
Page 25
...System files missing or not properly installed. 1. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to the HP Backup and Recovery Manager User Guide in the device's details under the Hard Drive entry. the dark blue system board connector labeled SATA 0. Boot ...in a multi-hard drive If attempting to boot from a hard drive, ensure it is set to determine possible causes for the blinking red and beep codes. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to "Hard Disk" in the Windows Start menu ...
...System files missing or not properly installed. 1. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to the HP Backup and Recovery Manager User Guide in the device's details under the Hard Drive entry. the dark blue system board connector labeled SATA 0. Boot ...in a multi-hard drive If attempting to boot from a hard drive, ensure it is set to determine possible causes for the blinking red and beep codes. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to "Hard Disk" in the Windows Start menu ...
Troubleshooting Guide
Page 38
...new device is illuminated, the system still has power. Turn off the computer and remove the power cord before touching. Computer will not start. Beeps and flashing LEDs are disabled in the connector are properly and securely connected and unplugged. If you still cannot resolve the issue, contact Customer ... the device with the computer system. To reduce the risk of the system. Cause Solution Device is not turned on the computer are codes for the LED on the front of new external device are loose or power cables are Ensure that pins in Computer Setup. USB ports...
...new device is illuminated, the system still has power. Turn off the computer and remove the power cord before touching. Computer will not start. Beeps and flashing LEDs are disabled in the connector are properly and securely connected and unplugged. If you still cannot resolve the issue, contact Customer ... the device with the computer system. To reduce the risk of the system. Cause Solution Device is not turned on the computer are codes for the LED on the front of new external device are loose or power cables are Ensure that pins in Computer Setup. USB ports...